There was an issue with an item I ordered as it was out of stock after I have placed the order. The customer service reached out and were super helpful and I was able to choose to wait for it to be b... Ver mais
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Veja o que dizem as avaliações
highkey blessed up, they were very professional and helpful in replacing my mistaken order. i genuinely wish every company had customer service like this. shout out Sara!
Love that it’s Muslims owned with good quality fabric for everyday wear. I also really appreciate the communication with the sales them.
Almost three weeks later and it still isn’t even in the mail. After an email asking where it was I received a shipping notification, but over a week later it still hasn’t been given to USPS. I’m star... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity. This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.
Informações de contato
10277 Iron Rock Way unit 100, 100, 95624, Elk Grove, Estados Unidos
- orders@5ivepillars.com
- 5ivepillars.com
4,4
Excelente
221 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da 5ivepillars.com
Salam Adam! We appreciate your love for our clothing and look forward to bringing you more.
Good quality
The shirt I ordered was great quality and it came on time! The pricing is great as they're super unique in their style and love the whole theme!
23 de julho de 2023
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam! We’re glad you loved the quality and unique style. Looking forward to your next order.
Very unique piece
Very unique piece.
The texture, quality, and print are all unique. Very cool piece added to my wardrobe, almost want to frame it with how nice it is.
Fits like a slim fit tee.
3 de julho de 2023
Resposta da 5ivepillars.com
Salam Billz! We appreciate your kind words! Looking forward to adding more cool pieces to your collection.
I love your products!
I love your products. It would be awesome if you could bring back some of the old designs like the Palestine coins with the flag stripes at the bottom. And the Masjid Nabawi/Kaabah maze. And provide more affordable options for overseas shipping.
2 de julho de 2023
Resposta da 5ivepillars.com
Salam Muhammad! So glad you love our products! We hear you on the classics and shipping. Looking forward to bringing you even more to love.
MashAllah TabarkAllah!
3 de julho de 2023
Resposta da 5ivepillars.com
Salam! Your support means so much to us—thank you!
5ivepillar clothing company is by far…Alhamdulillah
5ivepillar clothing company is by far one of the best Muslim inspired clothing brands in the World 🌎 Amazing Quality, Amazing customer service, Amazing Islamic inspired Clothing! Alhamdulillah for 5ivepillars Brand 🤲🏾❤️🚀
3 de julho de 2023
Resposta da 5ivepillars.com
Salam Lewis! Alhamdulillah, your kind words mean the world to us! Thank you for the love and support—looking forward to continuing this journey together!
Resposta da 5ivepillars.com
Salam Malcolm, we’re truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
I ordered the cards on June 9th
I ordered the cards on June 9th, and live in California, you would think I would get the item in maximum 3 days! It is June 16th and I STILL haven’t received my package. I will not be shopping from you ever again.
9 de junho de 2023
Resposta da 5ivepillars.com
Salam Rosemean, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Fun card game
The cards are good, the box is cheap and hard to open, I had to rip it to get the cards out. There could also be more cards ideally. Thank you!
25 de maio de 2023
Always great quality and fast delivery
29 de maio de 2023
Resposta da 5ivepillars.com
Salam Araceli! Really appreciate your continued support—looking forward to next time!
First time we used it
First time we used it. I bought it for fiance and she loved it. She said it was the best gift I've ever given her.
25 de maio de 2023
Resposta da 5ivepillars.com
Salam Syed! Grateful to be part of such a special gift—looking forward to the next one!
I’m beyond upset
I’m beyond upset. I ordered 5 of the dhikr bracelets, and I only received one. After I reached out to them they told me that they were sorry and that they would resolve the issue by shipping out the remaining 4 pieces as soon as possible. When I received the new shipment there was only 1 piece. As of today, I’be only received 2 out of the 5 dhikr bracelets I ordered, and there were meant to be Eid gifts. I emailed them again, but I haven’t heard back.
Extremely disappointing….
26 de abril de 2023
Resposta da 5ivepillars.com
Salam Robyn, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
My experience was great!
My experience was great!! My items shipped ASAP and they look great.
Thank you
26 de abril de 2023
Resposta da 5ivepillars.com
Salam Jason! We're so glad you had a great experience — we look forward to serving you again soon!
Excellent quality and support!
I have purchased a few of the 5ivepillar hoodies and crewnecks and the quality is amazing! My most recent order had an issue and 5ivepillars customer service was quick to resolve the problem! JazakAllah khair! Looking forward to your future collections!
26 de abril de 2023
Resposta da 5ivepillars.com
Salam Nazia! Thank you so much for your kind words and support! We're glad you love the quality and that our team could assist you quickly. Can’t wait to share what’s next!
Great product, even better customer service
I had a sizing issue with a sweater I’d ordered. They were super responsive in addressing the issue and followed up when I hadn’t gotten back to them about which size I wanted to exchange for. They shipped the new item promptly. Great customer service.
(I never leave reviews but I appreciated their service enough to write one.)
26 de abril de 2023
Resposta da 5ivepillars.com
Salam! Thank you so much for the kind words. We’re glad we could make things right — your support means a lot!
Good product, Bad service
Products from one order were good but my other order took almost a month and as I write this, I still haven't got it. No communication. Good product, bad service.
28 de março de 2023
Resposta da 5ivepillars.com
Salam Jon, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Such a creative journal for Ramadan…
Such a creative journal for Ramadan loved everything about it!
25 de março de 2023
Resposta da 5ivepillars.com
Salam Ghada! Thanks a ton! It means a lot that you loved it.
Didn’t receive my package
24 de março de 2023
Resposta da 5ivepillars.com
Salam Jay, we’re truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Everything was awesome!
24 de março de 2023
Resposta da 5ivepillars.com
Salam Ahmadi! We're so glad you had an awesome experience!
Great quality hats!
28 de março de 2023
Resposta da 5ivepillars.com
Salam Amreen! We're thrilled to hear you’re happy with the quality of our hats — it means a lot to us.
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