There was an issue with an item I ordered as it was out of stock after I have placed the order. The customer service reached out and were super helpful and I was able to choose to wait for it to be b... Ver mais
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Veja o que dizem as avaliações
highkey blessed up, they were very professional and helpful in replacing my mistaken order. i genuinely wish every company had customer service like this. shout out Sara!
Love that it’s Muslims owned with good quality fabric for everyday wear. I also really appreciate the communication with the sales them.
Almost three weeks later and it still isn’t even in the mail. After an email asking where it was I received a shipping notification, but over a week later it still hasn’t been given to USPS. I’m star... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity. This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.
Informações de contato
10277 Iron Rock Way unit 100, 100, 95624, Elk Grove, Estados Unidos
- orders@5ivepillars.com
- 5ivepillars.com
4,4
Excelente
221 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I been a customers for about 10 years
I been a customers for about 10 years . The quality of the clothes is amazing! Love all the cool designs!
29 de março de 2023
Resposta da 5ivepillars.com
Salam Jimmy! Thank you for sticking with us. We're thrilled you're still enjoying the clothes and the designs.
very nice planner!
26 de março de 2023
Resposta da 5ivepillars.com
Salam Eeman! So glad you love it—thanks for the support!
Resposta da 5ivepillars.com
Salam! JazakAllahu khair for you — it truly means a lot. May Allah continue to bless and guide us all!
Never received it
24 de março de 2023
Resposta da 5ivepillars.com
Salam Saqib, we’re truly sorry to hear about your experience with not receiving you order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Absolutely terrific quality
24 de março de 2023
Resposta da 5ivepillars.com
Salam Amir! We’re so happy you noticed the quality—thanks for sharing!
Great quality !
23 de março de 2023
Resposta da 5ivepillars.com
Salam Matthew! We’re glad you love the quality. Looking forward to serving you again!
Clothes Run A Size Small
The clothes are amazing but they run a size small. But they look amazing. I wear a 2x but ordered 3x in all of the items I ordered and they fit me tightly around the middle. They are wide in the shoulders and smaller around the waist.
26 de março de 2023
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Wendy! Thanks for the feedback. We’re happy you love the style and quality. We’ll pass your sizing notes along to help improve future fits. Looking forward to serving you again!
The items are good quality and are as…
The items are good quality and are as described
8 de fevereiro de 2023
Resposta da 5ivepillars.com
Salam Bob! Appreciate your feedback. Happy to hear you’re satisfied with the quality.
Resposta da 5ivepillars.com
Salam! We're glad the quality and shipping met your expectations. Looking forward to serving you again!
Resposta da 5ivepillars.com
Salam Brenden! Quick, easy, and no issues — just how it should be. Thanks for your support!
Resposta da 5ivepillars.com
Salam Yvette! We appreciate your kind words — happy you’re loving the sweatshirt!
Top notch product on quality and…
Top notch product on quality and design. Note: sizing for the Malcolm X capsule is oversized so different from standard 5ive pillars sizing.
14 de março de 2023
Resposta da 5ivepillars.com
Salam! We're glad you loved the quality and design. And great point on the sizing — we appreciate you helping others with that note!
It’s been 2 weeks and i still haven’t…
It’s been 2 weeks and i still haven’t received my order. I sent an email to support a few days ago and never got a response.
1 de março de 2023
Resposta da 5ivepillars.com
Salam Zk, we’re truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Great quality.
23 de fevereiro de 2023
Resposta da 5ivepillars.com
Salam Khalil! Appreciate your support and kind words.
Best Customer Service
Sonia has been absolutely amazing, making sure to go out of her way to provide the best possible customer! Definitely will continue ordering from 5ive Pillars!
2 de fevereiro de 2023
Resposta da 5ivepillars.com
Salam Nazeer! We’re happy to hear you enjoyed our customer service! Can’t wait to have you shop with us again.
Products are of an amazing quality
Products are of an amazing quality. Loved my hoodies. Just the duties were a shock.
29 de dezembro de 2022
Resposta da 5ivepillars.com
Salam! Thank you for the feedback. We're glad you loved the hoodies. Looking forward to serving you again!
Love the brand
Love the brand, been buying since 2015, love the Islamic themes behind the clothes. Keep it up.
7 de janeiro de 2023
Resposta da 5ivepillars.com
Salam Basheer! Thank you for your loyalty and support over the years. Looking forward to bringing you more!
Love the material and simplicity of my…
Love the material and simplicity of my hoodie.
11 de janeiro de 2023
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Hamza! We're glad you love the material and clean design. Looking forward to your next order!
I love thé style and simplicity and…
I love thé style and simplicity and overall the meaning/ representation of the bracelet however I wish it would stop becoming so loose on my wrist and falling off . Overall it’s an amazing bracelet esp for its price
10 de janeiro de 2023
Resposta da 5ivepillars.com
Salam Ryan, we’re truly sorry to hear about your experience with the bracelet. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Absolutely beautiful pieces
Absolutely beautiful pieces. Great quality. I love everything I received. I also received some freebies which was such a great surprise! And the shipping did not take long at all. I will definitely be back to order some more things I have my eye on!
27 de dezembro de 2022
Resposta da 5ivepillars.com
Salam Bushra! Thank you so much for the lovely feedback! We're happy you loved everything — and glad the freebies were a nice surprise. Looking forward to having you shop with us again!
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