There was an issue with an item I ordered as it was out of stock after I have placed the order. The customer service reached out and were super helpful and I was able to choose to wait for it to be b... Ver mais
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Veja o que dizem as avaliações
highkey blessed up, they were very professional and helpful in replacing my mistaken order. i genuinely wish every company had customer service like this. shout out Sara!
Love that it’s Muslims owned with good quality fabric for everyday wear. I also really appreciate the communication with the sales them.
Almost three weeks later and it still isn’t even in the mail. After an email asking where it was I received a shipping notification, but over a week later it still hasn’t been given to USPS. I’m star... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity. This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.
Informações de contato
10277 Iron Rock Way unit 100, 100, 95624, Elk Grove, Estados Unidos
- orders@5ivepillars.com
- 5ivepillars.com
4,4
Excelente
221 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wrong Item ordered a crewneck which was…
Wrong Item ordered a crewneck which was in stock when I ordered it but they gave me an hoodie instead and they let me know through email before it was delivered. So I respect the heads up and effort
3 de abril de 2024
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Irrick, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Turning a wrong delivery into a positive experience
I am super happy with the customer service! They were so helpful and really went the extra mile to resolve my refund issue generously. P.S. I really love the brand!
29 de março de 2024
Resposta da 5ivepillars.com
Salam Mi, we are truly sorry to hear about your experience with not receiving the hoodie you ordered. This is definitely not the standard we aim for and we'd like to make this right. We tried to find your order on Shopify using your info on trust pilot but it didn’t show up. Please contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number, so we can investigate and find a resolution asap iA.
Awesome product
Awesome product, great quality materials, fast shipping and fit is perfect. Higly recommend!
25 de março de 2024
Resposta da 5ivepillars.com
Salam Shiraz! Happy the product and shipping exceeded expectations. Looking forward to your future purchases!
Product 10/10
Product 10/10
Experience 10/10
Customer Service 10/10
It was worth the wait, I am extremely impressed by the quality of the clothing. Highly recommend 5pillers to everyone.
Thank you 5Pillers.
29 de março de 2024
Resposta da 5ivepillars.com
Salam Hussain! We’re thrilled you’re impressed and appreciate the high praise. Looking forward to serving you again!
Beautiful Product
Always timely. Clothes are comfortable and fit well. Would love more restock on fast selling items.
25 de março de 2024
Resposta da 5ivepillars.com
Salam! So glad you're enjoying the comfort and fit—thank you. Thanks for being part of the community!
Great experience overall
28 de março de 2024
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam! Thank you for your kind words. We're thrilled to hear you had a great experience overall. We look forward to serving you again soon.
Quality of the products
Quality of the products. The timeliness of the delivery.
28 de março de 2024
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Dalec! Thank you for your feedback. We're glad you were satisfied with the quality of the products and the timely delivery. We appreciate your support and look forward to serving you again!
Great Quality and Great Customer Service
I purchased three items:
The Greatest Tee in Black
Malcolm X Knit Crewneck in Grey
Closer Herringbone Necklace in Gold
The Malcolm X Knit Crewneck is so soft and has a good weight to it. The necklace is also beautiful. There was one issue: instead of The Greates Tee, I received the Dua Tee. When I reached out about the issue, they resolved it immediately. They covered the cost of shipping the wrong item back to them and sent me the correct item. It's still on the way but I'm excited for it to get here!
18 de março de 2024
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Niko! We're glad to hear you loved the Malcolm X Knit Crewneck and the Closer Herringbone Necklace — both great choices. We sincerely apologize for the mix-up with The Greatest Tee, but we're happy our team could resolve it quickly for you. Your patience and understanding mean a lot! Thanks again for your support.
The quality of the sweater I purchased…
The quality of the sweater I purchased for my husband isn’t the best. The stitching is crooked and looks odd. Dissatisfied.
28 de fevereiro de 2024
Resposta da 5ivepillars.com
Salam, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Ive sent multiple emails regarding how…
Ive sent multiple emails regarding how i can process my return. Frankly, i’ll never purchase or recommend your apparel.
25 de janeiro de 2024
Resposta da 5ivepillars.com
Salam Ali, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Good quality
I bought the Dus hoodie, it’s great quality & I received a lot of compliments on it
14 de janeiro de 2024
Resposta da 5ivepillars.com
Salam Shariff! Thank you for your review. We're so glad you’re happy with the Dus Hoodie and that it's getting the compliments it deserves. We appreciate your support!
I recently discovered 5ive pillars and…
I recently discovered 5ive pillars and was truly impressed with their exceptional quality and trendy designs. The attention to detail in their craftsmanship is evident, and the fabrics used are both comfortable and durable. The diverse range of styles caters to various tastes, making it easy to find something for every occasion. Additionally, their customer service was prompt and helpful, ensuring a seamless shopping experience. I highly recommend 5ive pillars for anyone looking for stylish, high-quality Islamic clothing!! :)
14 de janeiro de 2024
Resposta da 5ivepillars.com
Salam! Thank you so much for your kind and thoughtful review. We're thrilled to hear that you enjoyed the quality, design, and craftsmanship of our pieces. It's our goal to offer versatile, high-quality Islamic clothing that resonates with our community, and we're glad that came through in your experience. We truly appreciate your support and recommendation!
Resposta da 5ivepillars.com
Salam Mahmudou! We're glad you found it beneficial and loved it. We appreciate your support!
I’ve reach out to them for an exchange…
I’ve reach out to them for an exchange and got no response. Very unprofessional and I won’t be supporting this company anymore.
14 de janeiro de 2024
Resposta da 5ivepillars.com
Salam Larry, we’re truly sorry to hear about your experience with not receiving any responses from us. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
High Quality Representation!
The ability to represent and show pride and love for our deen is no small thing. 5ive Pillars is making quality and unique pieces that I look forward to wearing. I've gotten a lot of compliments on the Ali making Dua hoodie.
31 de dezembro de 2023
Resposta da 5ivepillars.com
Salam Jerel! Appreciate your support. We're honored to create pieces that reflect the beauty of our deen. So glad you're enjoying the hoodie!
Alhamdulilah
Have received compliments on my hoodie from Los Angeles, London, and Saudi Arabia. Very configurable
25 de dezembro de 2023
Resposta da 5ivepillars.com
Salam Brees! Thank you for sharing. So happy your hoodie is getting such great feedback!
Resposta da 5ivepillars.com
Salam Warren! We appreciate your feedback. Providing great quality and timely delivery is very important to us, and we’re glad it showed in your experience.
Top company bought clothes from them…
Top company bought clothes from them many times in the past and they always send the pieces through fast and well communicated.
2 de dezembro de 2023
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Raza! Thank you for your continued support and kind words. We’re glad to hear that our clear communication has consistently met your expectations. We look forward to serving you again soon!
“Not Even Water?” Shirt and Islamic Trivia Cards
I bought the “not even water” shirt and the islamic trivia and I loooove my items! The customer service was great, the shirt comfortable, and I started playing the Islamic trivia with my family right after I unpacked it! Will be shopping here again.
28 de novembro de 2023
Resposta da 5ivepillars.com
Salam Nadiyah! Thank you so much for your wonderful feedback. We’re thrilled to hear you love the products. It’s awesome that you’re already enjoying the trivia with your family! We look forward to having you shop with us again soon!
Fantastic hats, shirt, and hoddies
The order came as expected and all the products where exactly what I bought and was of high quality. The box it came in was a bit worn but didn't seem to impact the productions in any way. Overall, my order was fantastic and I can highly recommend 5ivepillars.
28 de novembro de 2023
Resposta da 5ivepillars.com
Salam Jonathon! Thank you for your great review. We're glad to hear you’re happy with the quality of the products. Thanks for recommending 5ivepillars—we look forward to serving you again!
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