There was an issue with an item I ordered as it was out of stock after I have placed the order. The customer service reached out and were super helpful and I was able to choose to wait for it to be b... Ver mais
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Veja o que dizem as avaliações
highkey blessed up, they were very professional and helpful in replacing my mistaken order. i genuinely wish every company had customer service like this. shout out Sara!
Love that it’s Muslims owned with good quality fabric for everyday wear. I also really appreciate the communication with the sales them.
Almost three weeks later and it still isn’t even in the mail. After an email asking where it was I received a shipping notification, but over a week later it still hasn’t been given to USPS. I’m star... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity. This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.
Informações de contato
10277 Iron Rock Way unit 100, 100, 95624, Elk Grove, Estados Unidos
- orders@5ivepillars.com
- 5ivepillars.com
4,4
Excelente
221 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I've purchased from 5 Pillars many…
I've purchased from 5 Pillars many times,, and plan to purchase many more!
The best clothes with the best message,, and when them sales hit,, for the best price too!!!
28 de novembro de 2023
Resposta da 5ivepillars.com
Salam Ryan! Thank you for your continued support. Looking forward to serving you again!
Resposta da 5ivepillars.com
Salam! Means a lot to hear that — thanks for the love!
Kids love the questions from the trivia…
Kids love the questions from the trivia cards! They are ready to challange one another. Very informational and I am glad I purchased this product. Inshallah hope to buy more items in the future.
31 de outubro de 2023
Resposta da 5ivepillars.com
Salam Radia! That’s amazing to hear. May it continue to benefit your family. Insha’Allah, more to come!
Both things I bought were faded
Both things I bought were faded, I ordered 2 hoodies and one came without a hood and one came with a hood. sizing came in weird for both of them one was big and one was small and they were both the same size. This isn’t what I ordered or expected when paying 100 for each hoodie.
27 de outubro de 2023
Resposta da 5ivepillars.com
Salam Yousef, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Resposta da 5ivepillars.com
Salam Maryan! So glad you love it. Looking forward to having you shop with us again!
I’m sorry to have to do this but
I’m sorry to have to do this but, my hoodie was way too big and I’ve contacted someone several times to exchange it for a smaller size and no one has reached out to me. My order was back in July or august. Come on guys. I just need a smaller size. I’ve sent numerous emails.
30 de outubro de 2023
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Layla, we are truly sorry to hear about your experience with the customer service. This is definitely not the standard we aim for and we'd like to make this right. We tried to find your order on Shopify using your info on trust pilot but it didn’t show up. Please contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number, so we can investigate and find a resolution asap iA.
Amazing quality and service!
Amazing quality and service!
17 de outubro de 2023
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Sharifullah! We’re thrilled you’re happy with both quality and service. Looking forward to delivering more amazing experiences for you!
Quality is just ok
The print on the hoodie is nice but I don’t think the quality is as high as it should be for the price
30 de setembro de 2023
Resposta da 5ivepillars.com
Salam Summer! Thank you for your honest feedback. We’re sorry to hear the quality didn’t meet your expectations and appreciate you sharing this with us.
There’s missing items in my order
There’s missing items in my order
I tried email, I sent messages and no response till now!!!
27 de setembro de 2023
Resposta da 5ivepillars.com
Salam Moumen, we’re truly sorry to hear about your experience with missing items in your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
PHENOMENAL FIT
30 de agosto de 2023
Resposta da 5ivepillars.com
Salam Kayla! We’re happy you love the fit. Thanks for the feedback!
Resposta da 5ivepillars.com
Salam! Thanks for the love! Looking forward to bringing you more great pieces!
The hoodie is too stiff
The hoodie is too stiff. Should've used a softer material
6 de setembro de 2023
Resposta da 5ivepillars.com
Salam Nicholas, we’re truly sorry to hear about your experience with the hoodie that you ordered. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
The cards are beautiful and well made
The cards are beautiful and well made. I originally did not receive my full order, but they were very kind and helpful in making sure to help me. I very much appreciated all the efforts they made to help correct my order. And I couldn’t be more thrilled with the cards. I think they will be extremely beneficial for my kids and their friends!
24 de agosto de 2023
Avaliação não solicitada
Resposta da 5ivepillars.com
Salam Janelle! Thank you so much for your kind words! We’re glad we could make things right and that you love the cards.
I loved the cards
I loved the cards , I wish there were multiple levels for more in depth knowledge.
There was one card that seemed to be some sort of typing error , or a mismatched question and answer. It was what name is Torah given in the Quran and the answer was Al-furqan, but Al-furqan is one of the names of the Quran , not the Torah.
I enjoyed playing the card game, Thanks
30 de agosto de 2023
Resposta da 5ivepillars.com
Salam Najd! Thank you for the love and your helpful feedback. We appreciate you pointing that out and will look into it. Glad you enjoyed the game!
The shopping experience was wonderful!!
The shopping experience was wonderful...The items purchased are of very good quality...I received the items in a speedy fashion.
25 de agosto de 2023
Resposta da 5ivepillars.com
Salam! We appreciate your feedback and are thrilled you enjoyed the experience and products. Looking forward to serving you again soon.
Amazing People
At first I didn’t receive my order so I contact them through Email, they responded So quickly, after discussing the issue
, few weeks later they sent me another package and I finally received it.
That guy helped me a lot and kept me updated on time!!!!
So happy With the trivia questions I was not expecting to have that many cards. But it more then I expected!!
They are 10/10
1 de agosto de 2023
Resposta da 5ivepillars.com
Salam Sabba! Thank you for your patience and kind words. We’re so happy we could get your order to you and that you love the trivia cards!
truly an amazing sweater
its very comfortable, but it also handles the elements excellently. i wore this while it was pouring rain and it wasn't super drenched
8 de agosto de 2023
Resposta da 5ivepillars.com
Salam Anthony! Happy to hear it kept you comfortable. Thanks for the great feedback.
Super fun for groups!
We ordered these cards to play with at our Young Muslim Sisters halaqahs and everyone loved them! Such a fun and educational game that's a great icebreaker and perfect for game night. JazakumAllahu khayr!!
8 de agosto de 2023
Resposta da 5ivepillars.com
Salam Farida! This made our day! We're honored the game added value to your time together.
very excellent product!
27 de julho de 2023
Resposta da 5ivepillars.com
Salam Jennifer! Thank you so much for your wonderful feedback. We're delighted you loved our product!
Prompt delivery great quality tshirt!!
25 de julho de 2023
Resposta da 5ivepillars.com
Salam! We appreciate your feedback! Glad our product met your expectations.
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