The Hornstrandir Gore-Tex Pro shell jacket is an astonishing shield against wind and water, and somehow manages not to get overheated. The new non-PFAS formula also means a lighter, less crinkly produ... Ver mais
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Veja o que dizem as avaliações
Während unserer Reise nach Island sind wir noch einmal auf 66north aufmerksam geworden - und was sollen wir sagen: Ein rundum sympathisches Erlebnis, von Anfang bis Ende. Wir haben online eine st... Ver mais
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I ordered the wrong product and requested a return, which I understand. However, I find it unreasonable that €20 were deducted for the return on a €60 item, in addition to the original shipping costs.... Ver mais
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At first i had trouble getting the size, and when it reached me, i got a size that was so small for me, however i send an email. It was very confusing at first, however i managed to get a return slip... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Roupas
- Loja de roupas desportivas
- Loja de moda masculina
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de agasalhos
- Loja de moda feminina
Escrito pela empresa
66°North was founded in 1926 by Hans Kristjánsson with the purpose of making protective clothing for Icelandic fishermen and workers braving the North Atlantic elements. For nearly 100 years 66˚North’s products have been designed and proven in Iceland, worn by everyday people and outdoor professionals in some of the world’s most challenging conditions. In 2021 we became a certified B Corp, joining a global community of brands meeting high standards of environmental and social impact. Everything we make is approached with a circular mindset - designing and making products that are fit for purpose, made to last, repairable, and create minimal waste - with end-of-life considered at the beginning.
Informações de contato
Miðhraun 11, 210, Garðabær, Islândia
- contact@66north.com
- 66north.com
4,0
Muito Bom
276 avaliações
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Havent recieved the item
Havent recieved the item, long over the estimated time it should take to arrive. Would be faster to bike from Copenhagen to Latvia where they apperently have been send from
29 de dezembro de 2025
Resposta de 66°NORTH
Hi,
Thank you for your review. We are very sorry to hear about the delay with your order and understand your frustration.
We can see that your item was delivered on January 12, and we hope that you have now received it and are able to enjoy your 66°North product.
Kind regards,
Sofus, 66°North Customer Service
Smooth sailing for first time customer
This was my first time shopping at 66°North. I found the detail provided with the items helpful and appreciate that the company includes where things are made. The multiple views of clothes on various models helped to decide on fit. I found that the sizing charts with each item were on the mark for me. The purchasing and shipping processes were quick and easy, most importantly though I am happy with the quality of the items purchased.
29 de dezembro de 2025
Resposta de 66°NORTH
Hi,
Thank you so much for your detailed and thoughtful review! We’re really pleased to hear that your first experience with 66°North was a positive one. It’s great to know that the product details, transparency about where items are made, and the model images helped you choose the right fit, and that the sizing charts worked well for you.
We’re also happy to hear that both the purchasing and shipping processes were smooth — and most importantly, that you’re satisfied with the quality of your items.
We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
Sofus, 66°North Customer Service
Perfekt stuff and quality
Perfekt stuff and quality. Fast Delivery and a very nice and helpful customer service.
30 de dezembro de 2025
Resposta de 66°NORTH
Hi,
Thank you so much for your kind review! We’re delighted to hear that you’re happy with the quality, the fast delivery, and the support from our customer service team.
We really appreciate your feedback.
Kind regards,
Sofus, 66°North Customer Service
En glad kunde
Informationen er hurtigt og præcist og varen kom før det var lovet :-)
30 de dezembro de 2025
Resposta de 66°NORTH
Hej,
Tusind tak for din fine anmeldelse! Det glæder os at høre, at informationerne var klar og præcis, og at varen endda kom frem før forventet.
Vi håber, du får stor glæde af dit køb.
De bedste hilsner,
Sofus, 66°North Customer Service
Ridiculous slow delivery - in fact still waiting
I ordered the 28'th of december. Today its Januay 6. And I have not yet received my order. It promised up to 4 business days :-(
30 de dezembro de 2025
Resposta de 66°NORTH
Hi,
Thank you for your review, and I’m very sorry for the delay with your order — we completely understand how disappointing this must be, especially when a delivery timeframe has been promised.
We have now contacted you directly by email to follow up on your order and provide an update. We’re looking into this as a priority to make sure the situation is resolved as quickly as possible.
Thank you for your patience, and we appreciate you bringing this to our attention.
Kind regards,
Sofus, 66°North Customer Service
Resposta de 66°NORTH
Hi,
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with the quality and that everything is perfect.
Kind regards,
Sofus, 66°North Customer Service
The orders were shipped very quickly
The orders were shipped very quickly, and the quality of the products are excellent. Very satisfied—thank you!
30 de dezembro de 2025
Resposta de 66°NORTH
Hi,
Thank you for your kind review! We’re very happy to hear that your orders were shipped quickly and that you’re satisfied with the excellent quality of the products.
We truly appreciate your feedback — thank you for choosing 66°North.
Kind regards,
Sofus, 66°North Customer Service
Hat replaced!
My husband had the identical much loved hat from our trip to Iceland but lost it. He was so glad it could be replaced! Was not happy though to pay the extra tarrif!
30 de dezembro de 2025
Resposta de 66°NORTH
Hi,
Thank you for your review! We’re really happy to hear that your husband was able to replace his much-loved hat from your trip to Iceland — that’s lovely to hear.
We completely understand the frustration regarding the additional tariff, and we appreciate your understanding, as these charges are unfortunately outside of our control.
Thank you for shopping with us, and we hope the hat brings back great memories.
Kind regards,
Sofus, 66°North Customer Service
just great products
30 de dezembro de 2025
Resposta de 66°NORTH
Hi,
Thank you so much for your kind review! We’re really happy to hear that you love our products.
Kind regards,
Sofus, 66°North Customer Service
Jokla Hoodie
Let me start by saying I love 66°North products. I’ve been testing and wearing their jackets, pullovers, pants, and accessories for over 10 years, and they’ve consistently held up in real-world conditions. Unfortunately I am providing 3 stars.
When it comes to unisex tops, I typically wear a size small, and in the past, their unisex fits have always allowed a bit of extra room—which I appreciate for layering.
We recently ordered two of the Unisex Jokla Hoodie in a size small, and this one felt snug compared to other unisex styles we own. The fit through the body is more fitted than expected, and the hood opening is quite tight. Luckily, I have a smaller head, but it’s something to be aware of, especially if you prefer a relaxed fit or plan to layer underneath.
Overall, the quality and design are still what I expect from 66°North, but I’d recommend considering sizing up in this particular hoodie if you like more room or have broader shoulders or a larger head.
Hope this helps if you’re deciding on sizing!
30 de dezembro de 2025
Resposta de 66°NORTH
Hi,
Thank you for taking the time to share such detailed and thoughtful feedback — and for being a loyal 66°North customer for so many years. It truly means a lot to us to hear that our products have held up for you in real-world conditions over time.
We appreciate you highlighting the fit of the Unisex Jokla Hoodie. Feedback like this is incredibly valuable, as it helps other customers with sizing decisions and helps us internally when reviewing fits across different styles. We’re glad to hear that the quality and design still meet your expectations, even though the fit was more snug than anticipated.
If you feel there’s anything unresolved or if you’d like help with sizing or an exchange, please don’t hesitate to reach out to our customer service team.
Thank you again for sharing your experience.
Kind regards,
Sofus, 66°North Customer Service
The items are high quality and fit well.
30 de dezembro de 2025
Resposta de 66°NORTH
Hi Thomas,
Thank you for your high-quality review!
We're excited to know that you find both the quality and fit to be to your liking. We hope (and know) that you will be happy with your new item for years to come.
Kind Regards,
Lorcan, 66°North Customer Service
Nice overview of the product and quick…
Nice overview of the product and quick delivery.
Product are as shown on the website.
30 de dezembro de 2025
Resposta de 66°NORTH
Hi Kaatje,
Thanks for reviewing your experience.
We're really happy to know that the product is living up to expectations. Thank you for your feedback regarding the product images on the website. This is highly appreciated.
Kind Regards,
Lorcan, 66°North Customer Service
Resposta de 66°NORTH
Hi Lovro,
Thank you so much for taking the time to review your experience.
We couldn't be happier, which seems to be the case with you as well.
Kind Regards,
Lorcan, 66°North Customer Service
Ordering was easy and sizing help was…
Ordering was easy and sizing help was useful.
Delivery was very prompt and I am very pleased with the product and the overall experience.
29 de dezembro de 2025
Resposta de 66°NORTH
Hi,
Thank you so much for your great review! We’re happy to hear that ordering was straightforward, the sizing guidance was helpful, and that your delivery arrived quickly. It’s wonderful to know you’re pleased with both the product and the overall experience.
We truly appreciate your feedback.
Kind regards,
Sofus, 66°North Customer Service
Bad customer service
No contact what so ever with customer service and order has not been receiver or shipped!
29 de dezembro de 2025
Resposta de 66°NORTH
Hej,
Tak for din anmeldelse. Vi er meget kede af at høre om din oplevelse og den manglende kommunikation, som du har oplevet.
Vi har nu kontaktet dig direkte på mail for at følge op på din ordre og sikre, at sagen bliver løst hurtigst muligt. Det er bestemt ikke den oplevelse, vi ønsker at give vores kunder, og vi beklager oprigtigt ulejligheden.
De bedste hilsner,
Sofus, 66°North Customer Service
Very good product
Very good product; buying on the website was easy.
Delivery (in Italy) was not so smooth (I had to personally pick up the box in a center because the delivery man stated false delivery attempts two times)
27 de dezembro de 2025
Resposta de 66°NORTH
Hi,
Thank you for your review and for sharing your experience with us. We’re very pleased to hear that you’re happy with the product and that purchasing through our website was easy.
We’re sorry to hear about the delivery issues in Italy, that’s certainly frustrating and not the experience we want to provide. If you haven’t already been in touch with our customer service team about this, please feel free to reach out so we can look into the delivery situation with the carrier and follow up properly.
Thank you again for your feedback, it’s very helpful to us.
Kind regards,
Sofus, 66°North Customer Service
Aldrig igen - elendig købsoplevelse
Den dårligste kundeservice, jeg har oplevet til dato. Som kunde skal man selv sørge for returlabel, og varen skal sendes helt til Letland. Derudover fratrækker virksomheden 100 kr. for at behandle returneringen. Samlet set har det kostet mig omkring 250 kr. at returnere en jakke.
Jeg kommer ikke til at handle hos dem igen og kan på ingen måde anbefale andre at støtte virksomheden. Hele oplevelsen har været yderst kundeuvenlig og skuffende.
27 de outubro de 2025
Avaliação não solicitada
Resposta de 66°NORTH
Hej,
Tak for din anmeldelse. Vi er meget kede af at høre om din oplevelse, og det er bestemt ikke sådan, vi ønsker, at det skal føles at handle hos os. Vi forstår fuldt ud, at omkostningerne i forbindelse med returneringen har været frustrerende og har givet en dårlig samlet oplevelse.
Vi tager din feedback meget alvorligt, da den giver os vigtig indsigt i, hvor vores processer opleves som kundeuvenlige. Det er beklageligt, at dette har overskygget dit køb, og vi er oprigtigt kede af, at det har betydet, at du ikke ønsker at handle hos os igen.
Tak fordi du tog dig tid til at dele din oplevelse – den bliver taget med videre i vores arbejde med at forbedre vores service.
De bedste hilsner,
Sofus, 66°North Customer Service
Terrible online experience
Ordered a near £900 parka for my wife, sent out with security tags attached; with very slow economy shipping. Customer service didn't respond to the email listed on their communication, and difficult to get through to customer service on the phone.
The recommendation to resolve is: I have to pay for a return and possibly buy another jacket so it arrives for Xmas. Or travel round clothing shops asking if they have the correct system to remove security tag's, possibly taking the train to London to get to their store.
Very disappointed by me being left in this situation from 66 north errors.
5 de dezembro de 2025
Avaliação não solicitada
Resposta de 66°NORTH
Hi Adrian,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and the frustration this has caused. We are always striving to improve and clearly fell short here.
Please reach out to us directly at support@66north.com, and we’ll do our best to find a better solution for you. We truly appreciate your time in sharing your experience and hope we can make things right.
Kind Regards,
Lorcan, 66°North Customer Service
Resposta de 66°NORTH
Hi there,
Thank you so much for your wonderful review! We’re thrilled to hear you love your fleece so much that it’s your third one, your loyalty means the world to us. We can’t wait to keep keeping you cozy!
Kind Regards,
Lorcan, 66°North Customer Service
Resposta de 66°NORTH
Hi,
Thank you so much for your lovely review! We're really happy to hear that you love the brand — your support means a lot to us.
Kind regards,
Sofus, 66°North Customer Service
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