The Hornstrandir Gore-Tex Pro shell jacket is an astonishing shield against wind and water, and somehow manages not to get overheated. The new non-PFAS formula also means a lighter, less crinkly produ... Ver mais
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Veja o que dizem as avaliações
Während unserer Reise nach Island sind wir noch einmal auf 66north aufmerksam geworden - und was sollen wir sagen: Ein rundum sympathisches Erlebnis, von Anfang bis Ende. Wir haben online eine st... Ver mais
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I ordered the wrong product and requested a return, which I understand. However, I find it unreasonable that €20 were deducted for the return on a €60 item, in addition to the original shipping costs.... Ver mais
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At first i had trouble getting the size, and when it reached me, i got a size that was so small for me, however i send an email. It was very confusing at first, however i managed to get a return slip... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Roupas
- Loja de roupas desportivas
- Loja de moda masculina
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de agasalhos
- Loja de moda feminina
Escrito pela empresa
66°North was founded in 1926 by Hans Kristjánsson with the purpose of making protective clothing for Icelandic fishermen and workers braving the North Atlantic elements. For nearly 100 years 66˚North’s products have been designed and proven in Iceland, worn by everyday people and outdoor professionals in some of the world’s most challenging conditions. In 2021 we became a certified B Corp, joining a global community of brands meeting high standards of environmental and social impact. Everything we make is approached with a circular mindset - designing and making products that are fit for purpose, made to last, repairable, and create minimal waste - with end-of-life considered at the beginning.
Informações de contato
Miðhraun 11, 210, Garðabær, Islândia
- contact@66north.com
- 66north.com
4,0
Muito Bom
276 avaliações
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very disappointing experience.
Very disappointing experience.
I ordered a 100% wool sweater that cost £175. I received it in a plastic bag with a huge “Made in China” label. The sweater has no logo at all except for a small inside tag – plus another tag saying “Made in China.” It’s extremely disappointing that such an expensive product comes from China.
On top of that, the sweater is very small, much smaller than standard sizing, and when you want to return it – guess what – you have to pay for the return shipping!!!
Very disappointing quality, the item is far too small, and I’m certain I could order the exact same product from any Chinese website at less than half the price.
Avoid, avoid, avoid.
6 de dezembro de 2025
Avaliação não solicitada
Resposta de 66°NORTH
Hi,
Thank you for taking the time to share your experience — I’m truly sorry to hear how disappointing this has been for you. This is far from the standard we want to offer, and I completely understand your frustration regarding both the sizing, the origin label, and the return process.
I can’t see any previous communication from you here, so we would really like the chance to review your case properly and help you resolve this. If you want, you’re very welcome to reach out to us at contact@66north.com
That way we can look into the sizing issue, arrange the return, and find a suitable compensation for the inconvenience — including the cost of returning the item.
We truly appreciate you bringing this to our attention, and we hope we can turn this experience around for you.
Kind regards,
Sofus, 66°North Customer Service
Love the Products
24 de novembro de 2025
Resposta de 66°NORTH
Hi there,
Thank you so much for your lovely review! We’re really happy to hear that you love our products. Your support means a lot to us. If you ever need anything or have any questions, we’re always here to help!
Kind Regards,
Lorcan, 66°North Customer Service
Meget dårlig service på produkt med fejl
Har købt en tynd dyr uldbluse - efter to ganges korrekt vask er blusen desværre gået i stykker mange steder 15-20 småhuller. Har kontaktet kundeservice, der mener det er sket ved brug af bælte?
Meget uforstående over den vurdering, hvor til jeg bliver spurgt hvad jeg havde forventet?
Beklageligt, at når man har et anerkendt brand med flotte og gode produkter at man ikke ønsker at give bedre service, når der for én gangs skyld er en vare der slet ikke lever op til standarden.
28 de novembro de 2025
Avaliação não solicitada
Resposta de 66°NORTH
Hej,
Mange tak for din anmeldelse – og jeg er virkelig ked af at høre om din oplevelse. Det lyder meget frustrerende, især når blusen allerede efter få ganges korrekt vask har fået så mange små huller.
Jeg kan se, at du allerede har været i kontakt med vores kundeservice og fået en vurdering, men vi vil meget gerne kigge på sagen igen. Det er bestemt ikke meningen, at du skal stå tilbage med en oplevelse af, at dit problem ikke bliver taget alvorligt – især ikke, når varen tydeligvis ikke lever op til standarden.
Vil du ikke være sød at skrive direkte til os på kundeservice@66north.com
med dine oplysninger og billeder af skaderne? Så sørger vi for, at sagen bliver gennemgået på ny, og at vi finder en løsning, der er rimelig for dig.
Tak fordi du gjorde os opmærksom på det – vi vil gerne rette op på oplevelsen.
De bedste hilsner,
Sofus, 66°North Customer Service
Resposta de 66°NORTH
Hi,
Thank you so much for your kind review! We're really glad to hear that everything was great and fast.
You're always welcome back.
Kind regards,
Sofus, 66°North Customer Service
Resposta de 66°NORTH
Hi,
Thank you for your great review! We're happy to hear that you’re pleased with the quality of our products, it means a lot to us.
Kind regards,
Sofus, 66°North Customer Service
Resposta de 66°NORTH
Hi,
Thank you so much for your lovely review! We're really pleased to hear that your item holds up well both in everyday use and after washing. Quality and durability are exactly what we aim for.
Kind regards,
Sofus, 66°North Customer Service
Quick delivery and great service
Quick delivery and great service! Product is just as I hoped for - great quality!
24 de novembro de 2025
Resposta de 66°NORTH
Hi,
Thank you so much for your kind review! We're really happy to hear that your item lives up to your expectations, and that both delivery and service were spot on. Great quality is something we always aim for, so it means a lot to know you're satisfied.
Kind regards,
Sofus, 66°North Customer Service
I payed for express shipping but I did…
I payed for express shipping but I did not receive my order on time.
24 de novembro de 2025
Resposta de 66°NORTH
Hi,
Thank you for sharing your feedback, and I’m very sorry to hear that your express delivery didn’t arrive on time. That is absolutely not the experience we want for our customers, especially when express shipping has been paid for.
I can’t see any previous contact from you here, but we’d really like to make this right, and we can offer compensation for the delay. If you would like that, you can contact us at contact@66north.com, and we’ll resolve this as quickly as possible.
Kind regards,
Sofus, 66°North Customer Service
Resposta de 66°NORTH
Hi,
Thank you so much for your lovely review! We’re very happy to hear that you enjoy our products.
We appreciate your support and hope to see you again soon.
Kind regards,
Sofus, 66°North Customer Service
GREAT
i ordered from Italy a hoodie and a tshirt and they took like 4 days to ship it but once it was shipped it was delivered in few days, considering that the package was shipped from Latvia, i ordered on 21st november and it was delivered on 27 th november, so deliver time is good enough, sizes were correct and good quality, so i believe that my experience was reallly really good i reccomend
27 de novembro de 2025
Avaliação não solicitada
Resposta de 66°NORTH
Hi,
Thank you for your wonderful review! We’re delighted to hear that your order arrived within a reasonable time and that the sizing and quality lived up to your expectations. It’s great to know that your experience ordering from Italy was smooth.
We truly appreciate the recommendation — it means a lot to us.
Kind regards,
Sofus, 66°North Customer Service
I ordered from 66 North and needed to…
I ordered from 66 North and needed to return my item. I also had a question about import duties. I never received an email response and there was no customer service support at all. For a product at this price point, the experience was really disappointing. I would avoid ordering from them based on this.
15 de novembro de 2025
Avaliação não solicitada
Resposta de 66°NORTH
Hi,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience — not receiving a response regarding your return and import duty question is far from the level of service we aim to provide, and I completely understand your frustration.
We would really like to help resolve this for you as quickly as possible. I can’t see any previous communication from you here, so please reach out to our customer service directly at contact@66north.com
, and we will make sure your return is handled properly and that you receive clear information regarding duties. We will also follow up with you in our system to ensure this is prioritised, and we’re happy to look into a suitable compensation for the inconvenience.
We truly appreciate you bringing this to our attention, and we hope we can restore your confidence in us.
Kind regards,
Sofus, 66°North Customer Service
Har nu købt flere ting hos 66North og…
Har nu købt flere ting hos 66North og må sige at kvaliteten virkelig er i top. Fedt design der holder👌🏻
21 de novembro de 2025
Avaliação não solicitada
Resposta de 66°NORTH
Hej,
Tusind tak for din flotte anmeldelse! Det betyder rigtig meget for os at høre, at du er så tilfreds med kvaliteten, og at designet holder, hver gang du handler hos os. Det er præcis den oplevelse, vi håber at give vores kunder.
Vi glæder os til at hjælpe dig igen næste gang.
De bedste hilsner,
Sofus, 66°North Customer Service
Værste service jeg har fået
Værste service jeg har fået. De gad tydeligvis ikke bruge deres tid på at hjælpe mig, og selv butikschefen endte bare med at afvise problemet, selvom han godt vidste, jeg var utilfreds. Totalt spild af tid. Jeg kommer aldrig igen
19 de novembro de 2025
Avaliação não solicitada
Resposta de 66°NORTH
Hej,
Mange tak for din anmeldelse — og jeg er virkelig ked af at høre om din oplevelse. Det lyder langt fra den service, vi ønsker at give, og jeg forstår fuldt ud, at du føler dig dårligt behandlet, når du ikke oplevede, at dit problem blev taget alvorligt.
Jeg kan desværre ikke se nogen tidligere henvendelser fra dig her, men vi vil meget gerne hjælpe dig videre og få løst sagen ordentligt.
Du er meget velkommen til at skrive til os på kundeservice@66north.com
så vi kan få alle detaljer og sikre, at du ikke står tilbage med en dårlig oplevelse.
Vi håber, at vi kan rette op på dette og genvinde din tillid.
De bedste hilsner,
Sofus, 66°North Customer Service
ADVARSEL /dårlig returservice
ADVARSEL: 3 stjerner for returservice. Men 5 stjerner for produkter.
Deres returservice er enorm kompliceret. Det burde ikke være rigtigt, at de ikke sørger for en vedlagt returlabel, men at man selv skal ind og købe en direkte ved et fragtfirma. Prisen blev 150,- ved PostNord. Det fjerner simpelthen oplevelsen ved at handle via deres egen hjemmeside. Derudover havde jeg fat i deres kundeservice, da det kræver en mailadresse samt et telefonnummer for at kunne købe en forsendelse. Trods det ellers helt igennem cool univers og super lækre produkter, der absolut fortjener alle 5 stjerner. Men jeg ønsker ikke at handle direkte via 66 North egen hjemmeside igen. Derfor 3 stjerner, for jeg håber virkelig at deres returpolitik ændres, for jeg ELSKER DERES PRODUKTER.
20 de novembro de 2025
Avaliação não solicitada
Resposta de 66°NORTH
Hej,
Tusind tak for din anmeldelse og for de flotte ord om vores produkter – det betyder virkelig meget for os.
Vi er kede af at høre, at returprocessen har været besværlig for dig. Vi forstår godt, at det kan være frustrerende selv at skulle købe returlabel, og at det påvirker oplevelsen af at handle på vores webshop. Det er bestemt ikke hensigten, og din feedback er vigtig for os i arbejdet med at forbedre vores returservice.
Hvis der stadig er noget i din sag, som ikke er blevet løst, eller hvis du mangler hjælp til noget, må du meget gerne kontakte os igen på kundeservice@66north.com
– så vil vi gøre vores bedste for at hjælpe dig videre.
Tak igen for din ærlige feedback og for din store begejstring for vores produkter.
De bedste hilsner,
Sofus, 66°North Customer Service
Resposta de 66°NORTH
Hi,
Thank you so much for your lovely review! We’re very happy to hear that everything was perfect. Your kind words mean a lot to us.
We truly appreciate your support and hope to see you again soon.
Kind regards,
Sofus, 66°North Customer Service
Helt igennem lækker vinterjakke
Helt igennem lækker vinterjakke
Hurtig levering og returnering for et andet køb som jeg ikke skulle bruge alligevel.
8 de novembro de 2025
Avaliação não solicitada
Resposta de 66°NORTH
Hej,
Tusind tak for din skønne anmeldelse! Det glæder os virkelig at høre, at du er tilfreds med din vinterjakke, og at både levering og returprocessen fungerede hurtigt og uden problemer.
Vi håber, du får masser af glæde af jakken i den kolde tid – og du er altid velkommen hos os igen.
De bedste hilsner,
Sofus, 66°North Customer Service
Regents Street Store
I live close to your store on Regents Street in London,I've passed many times but never been in.Today I did and brought a jacket,the staff couldn’t have been more helpful and friendly,it makes shopping so much more enjoyable ❤️
17 de novembro de 2025
Avaliação não solicitada
Resposta de 66°NORTH
Hi,
Thank you so much for your wonderful review! We’re delighted to hear that you finally stopped by our Regent Street store and even more thrilled that our team made your visit enjoyable. Friendly and helpful service is something we truly care about, so it means a lot to know it made a difference for you.
We hope you’re loving your new jacket, and you’re always welcome to drop by again anytime. ❤️
Kind regards,
Sofus, 66°North Customer Service
Resposta de 66°NORTH
Hej,
Tusind tak for din fine anmeldelse! Det er skønt at høre, at du er glad for jakken, og at leveringen gik hurtigt. Det sætter vi stor pris på.
Vi håber, du får masser af glæde af dit køb.
De bedste hilsner,
Sofus, 66°North Customer Service
Fantastisk oplevelse og hurtigt…
Fantastisk oplevelse og hurtigt levering.
3 de novembro de 2025
Avaliação não solicitada
Resposta de 66°NORTH
Hej,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du havde en fantastisk oplevelse og fik din ordre hurtigt leveret.
Vi håber at se dig hos os igen snart.
De bedste hilsner,
Sofus, 66°North Customer Service
Altid hjælpsomme og smilende
Altid hjælpsomme og smilende når jeg kommer ned i butikken ☺️
13 de setembro de 2025
Avaliação não solicitada
Resposta de 66°NORTH
Hej,
Tusind tak for din fine anmeldelse! Det betyder rigtig meget for os at høre, at du altid møder hjælpsomhed og smil, når du besøger vores butik. Det er netop den oplevelse, vi ønsker at give alle vores kunder.
Vi glæder os til at byde dig velkommen igen snart.
De bedste hilsner,
Sofus, 66°North Customer Service
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