Terrible experience at Bristol airport. They don’t answer the phone, are hard to understand and turn up late resulting in extra charges at the short stay car park. Would never use
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Veja o que dizem as avaliações
Only gave 1 star as I had too, no staff on site on arrival, long wait on both journeys as they what hours to fill the bus each trip, they lie on phones calls about were the bus is. Stay clear of this... Ver mais
So many different names used for this so called meet and greet, we parked ant Stansted, absolute shambles to drop car off, then when collecting car, no clear instructions, rude on the phone. Car was d... Ver mais
DO NOT USE this parking place. After we booked only then did they say their airport shuttle cost an extra £10 per person each way. When we cancelled only 15 minutes after booking they charged a 15% ca... Ver mais
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Jigz was quick to call me regarding my…
Jigz was quick to call me regarding my car and very efficient in getting to the terminal in a small space of time.
Jigz was already waiting outside the terminal to hand over the keys as soon as I got out.
Great work and thank you.
AVOID AT ALL COSTS
I contacted for a refund after seeing reviews online. I first rang the phone number and was met with a rude employee on the line, with him being extremely impatient and not giving clear answers. I also wrote an email before my flight to cancel which they have ignored. Now they are completely ignoring calls and messages. DO NOT BOOK with this company unless you are looking to get scammed.
Terrible service on our return journey
Terrible service on our return journey. Called them to let them know we had our cases. They said 10/15 minutes but ended up waiting 45 minutes for our car. Safe to say we won’t be using you again!
Jigz kept us updated as to how far away…
Jigz kept us updated as to how far away he was. Reliable and polite
Jigz was so helpfull and polite
Jigz was so helpfull and polite ! And quick ! Thankyou again
BRISTOL AIRPORT.
BRISTOL AIRPORT.
Actually, I do NOT want to give any stars. The service was abysmal!
The person who met us at the gate of the Livery Stable, was rude and bullying, when he demanded the transfer fee to the airport, although everyone understood this to be in the original booking fee, as it said it was!
The vehicle we then went in, I did not consider road worthy, it was over crowded when they came to pick us up, eventually on return, an 8 seater,8 adults 3 children no belts and luggage, I waited for the next one to turn up.
The approach 'road' damaged our car, as it had such huge potholes. An hour and a half journey took a lot longer, as a result.
DO NOT BOOK WITH THESE PEOPLE!
Will be reporting them to Trading Standards Bristol Area.
"WARNING
"WARNING: Do not use this parking service if you value the security of your vehicle. I parked my car here from 27.06.2026 to 04.07.2026 upon picking up my vehicle, it was blatantly obvious that the car had been searched; and items were moved. Furthermore, fuel was missing from the tank, indicating it was driven or siphoned while in their cares and One of the tires was punctured, and I had to replace it to get home.. Future customers, be warned: your car is not safe here."
DON'T EVEN CONCIDER THEM..
DON'T EVEN CONCIDER THEM..!!
They came up as the cheapest and close to Bristol Airport APPARENTLY but you need to leave enough Fuel for them to take it to a holding compound up to 10 miles away as it's not kept at the delivery address..
I opted for the Park & Ride service with NO HIDDEN FEES.. Well they're not hidden so much as placed at the bottom of a page you don't need to go on.. On confirmation you get notification of the £8.50 fee you have to pay in both directions for essentially getting into the carpark..!
Then I looked at the reviews.. Not a chance I was trusting them with my holiday so cancelled it straight away.. 5 Days later still no confirmation of cancelation , have just been told it's 30 days when the refund policy states 7-10 days and the 5% fee is now apparently £15 not £2.50 as I was told previously.. Something tells me Mastercard will be dealing with this one.
Do not use A1 Parking
Do not use A1 Parking! Our experience at Bristol Airport was absolutely terrible. Despite following their instructions and calling ahead, we were met with incredibly poor customer service, with staff claiming we should have called prior to arriving. This was completely false as I have call logs to prove this. To make matters worse, our car was returned with nearly 50 extra miles on the clock, clearly showing it was driven a significant distance and not parked anywhere near the airport. As if that wasn't enough, we then had to pay an additional £18 just to get out of the car park and walk an additional 10 minutes to the terminal. Avoid this company at all costs if you want a stress-free and honest parking experience.
My advice would be to stay clear of…
My advice would be to stay clear of this company for meet and greet car parking. They do not pick up or drop off car at the usual meet and greet point meaning a 10 minute walk to the terminal as well as having to pay 2 lots of £8.50 to get out of the short stay carpark. The staff are rude and non communicative. On collection of the car it had clearly been driven as over 50 miles had been added to the clock (I had taken picture of the mileage on leaving the car in their hands). There is no need for this high mileage to be added they were clearly driving around in the car. This is the worst meet and greet I have ever used and would advise people to stay away.
THE WORST airport parking going
THE WORST airport parking going.
Mashed up mini van took us there which wasn’t safe to drive. The way back was even worse. 1 hour 10 minutes waiting for pick up, rude person on the phone and even worse, no apology from them when finally getting back to the car. Then when I asked for an apology one guy said for what? Then started swearing shouting and threatening us. You shouldn’t be allowed a business. Absolutely disgraceful behaviour
Waited over an hour to be picked up…
Waited over an hour to be picked up from airport and when he eventually turned up he was so aggressive with 2 passengers it was embarrassing.
Steer well clear of these cowboys.
Absolutely shocking service....I would give a lower score than 1 if I could.
I can’t give a lower rating
I can’t give a lower rating, otherwise I would.
Despite the written instructions stating that I would collect my car at the airport parking, I was instead forced to drive to an off-site car park about 15 minutes away, then wait to be transported back to the terminal. I was almost late for my flight because of this.
The return experience was even worse. After landing, I waited over an hour to get my car back. When I finally received it, I was shocked to discover that it had been searched and stripped of valuables. My dashboard camera, phone holder, charger, cables, umbrella, and everything of value from the boot had been stolen.
The only response from the staff was, “Complain by email.”
Based on my experience, I strongly advise others to avoid this company. My car was returned with my belongings missing, and the customer service was completely unacceptable.
The matter has been reported to the police
AVOID THEM
Avoid them and keep away from them ad far as you can. The company is a joke. After cancellation of my booking two months ago, still did not receive my money back but they keep saying that I will receive it. Emails - they don’t respond, phone no - can’t reach them.
If I could give minus stars..
If I could give minus stars, I would. Please DO NOT use this company. I let them know my arrival time at Bristol airport and was told to go to orange car park. After hanging up on me the aggressive advisor called back and said to wait at the payment booth at the exit. Waited for 20 minutes so called the company, the same advisor answered and said no, I told you to go to short stay car park. So £15 wasted on exiting the orange car park. Went to the short stay car park, waited for almost an hour. No one turned up to take my car. I called the company numerous times to be called stupid, a liar, and was hung up on several times. Ended up with us having to leave our car in short stay or would have missed our flight. £235 to park in there for 5 days. Plus the £15 for the incorrect car park, plus the £73 paid for meet and greet parking. Emails are undeliverable to the company and they won’t answer calls from my number. Absolute cowboys.
Absolutely shocking experience
Absolutely shocking experience. Supposed to be meet and greet but firstly you have to walk 10 mins to and from the drop off point, the company would not answer the phone when I tried to call numerous times to advise I had landed so I sent texts (one of which they responded to telling me where to go to meet them so they were clearly picking them up), they took an hour to bring my car so I was standing in the car park outside for the whole period trying to call them to see where they were. When the driver did eventually come, he got out of the car without putting the handbrake on and when I shouted over to say put the handbrake on as the car was rolling back, he ignored me and I had to jump into the moving car myself to put the brake on. Will never use again - would have been quicker (and cheaper) to go to long stay and use the shuttle bus
STAY WELL CLEAR - Broken promises
I booked with A1 parking but cancelled within an hour because my wife had already arranged for a family member to take us/drop off.
I sent an email to A1, which bounced back, i eventually got through to someone on the phone who just sent me a complaints email.
I wrote my situation to them, they replied saying they would be in touch after 7 working day to process a refund .
I've chased for a 3 weeks, the last 2 weeks i had a promise of the refund in process by live chat (Julia), first she said 4 working days (no refund), then i chased the this week and said it would be in by Thursday..... again nothing !
I asked this morning and she said its in process. I give up.
STAY AWAY FROM THESE !
❗️SCAMMERS❗️
❗️SCAMMERS❗️ . I cancelled my booking more than two weeks in advance, in accordance with their cancellation policy, yet they still refuse to refund my money. I've been given conflicting excuses about when the refund would be processed, and I'm still waiting. Very disappointing customer service. I would not recommend this company to anyone.
Don’t use them
Don’t use them . Complete scam . If you have already booked contact your card company to get a refund. They do not refund even if you cancel the booking. Stay well clear. Have reported to trading standards
Very disappointing experience – vehicle returned with multiple issues
I am extremely disappointed with my experience. I left my vehicle with an almost full tank of petrol, but when I collected it, almost all of the fuel had been used. I simply cannot understand how this could happen while my vehicle was in their care.
To make matters worse, my vehicle was returned with several issues that were not present before I dropped it off. The engine warning light came on, the interior lights stopped working completely, and the car now struggles to start, with a noticeable delay when turning the ignition.
This has caused me unnecessary stress, inconvenience, and additional expense. When you leave your vehicle with a parking company, you expect it to be returned in the same condition in which you left it.
I have contacted the company directly and hope they investigate this matter properly and provide a fair resolution. Based on my experience, I cannot recommend this service.
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