Abbey House Veterinary Hospital Avaliações 45

I first took my cat to Abbey House at Morley in late September 2025, and it has taken me months to be able to write this feedback due to the emotional impact.
My cat was seen with a facial abscess. Although the abscess was assessed, it was not cleaned or flushed, and only basic checks were carried out (weight, temperature, lymph nodes). I explained that she was in pain, struggling to eat, and had developed a wobbly gait. The vet prescribed antibiotics in tablet form, and I had to repeat that she was struggling to eat before liquid Synulox was offered instead.
The vet then began typing up notes, and the consultation appeared to be over. I had to ask again about pain relief before being handed a quarter‑full bottle of Gabapentin, with no explanation of how to administer it. When I repeated my concern about her wobbly gait, I was told it was “arthritis,” despite no diagnostic tests being carried out. I was left confused about how such a conclusion had been reached.
No investigation into the root cause of the abscess was suggested. Her mouth and teeth were not examined, and no X‑ray, bloodwork, or imaging was recommended. There was also no discussion of home care or any follow‑up plan. Communication throughout was poor, and I felt I had to repeat the same symptoms multiple times just to be acknowledged.
Over the next few days, my cat deteriorated rapidly. She struggled to eat, drink and eventually could barely walk. I returned to the practice and saw a different vet, who suggested a CT scan, but by then, in our opinion, she was too weak and we didn’t want her to suffer further. This decision was not about the cost.
In hindsight, I wish I had taken her elsewhere after the first consultation. I believed I was paying for a professional assessment, but the service we received fell far short of that looking back.
Afterwards, I tried to raise my concerns with a senior staff member. I had to call numerous times over several days, speaking to five different people, only to discover my messages were not being passed on. I eventually escalated the issue to the practice manager, who apologised and acknowledged this was unacceptable. Unfortunately, the complaints process itself added to the distress, the process advertised on the website does not reflect my experience.
I then contacted the VCMS for mediation after Abbey House failed to address my concerns. The VCMS were helpful, but their powers are limited and rely on voluntary engagement from the practice.
Abbey House ultimately offered a 50% refund as a “goodwill gesture.” I declined, as I found this response insulting and not reflective of the issues raised.
I wish I had read all the reviews online, not only on the official Abbey House website, but also independent reviews such as Trust Pilot.
I have tried to keep personal emotion out of this review as much as possible, so readers can form their own opinion. It is my view that I paid a significant amount of money for my cat to be properly assessed and treated, and the standard of care she received was unacceptable. I have struggled to accept what happened and feel guilty about how she suffered following that initial consultation.
I hope nobody else has to experience what we endured.

Best vets I've ever had!

Will not use anyone else Morley and Kippax are our branches and both are fantastic. Service and expertise is great I take my one chance in a life saving situation on these folks all day long.

The service is great staff are lovely. Can't believe the bad reviews it's all positive for me!

I'm really not happy with the recent service provided by you.

We rang with our dog struggling to pee and being sick, and were told to bring him straight in which seems very standard practise for any of your transactions when its out of hours.

The vet saw him and decided he had a blocked intestine and "could feel something"

You then provided three options:

A sickness tablet
A sickness tablet and x-ray
Operate

Crazy how you can just come to the conclusion of operating - it is that simply to get more money off people? Looking by your Trustpilot reviews its exactly that.

We chose to go for option 2 which still ended up costing us over a £1000, the x-ray magically come back with nothing on, we then brought him back in again and cost us more money for a "separate" issue according to you, even though he had the exact same symptoms as before - so we were asked to take a pee sample which we did Saturday and brough straight in - told it would take 2 hours to get results but you still haven't even bothered to call to tell us the results.

It's pathetic, magic how you can find time to see people when they're paying out of hours and over a £1000 for nothing but when its a result you can't be arsed, the poor dog has suffered over the weekend because you can't be bothered to tell us whether he needs antibiotics or not. Luckily the dog seems to be on the mend no thanks to you.

This isn't the first time you have robbed us - charging us over £5000 of which the insurance paid out £1300 because you'd overcharged on everything by like 300% and you had the cheek to blame the insurance company.

I want a refund on the clear misdiagnosis because he clearly didn't have a blocked intestine and the vet miraculously felt something. Crazy to think you've also decided to say he has a heart murmur but your other vet that clearly didn't read the notes said he didn't. Was that just another push for even more money?

When I rang for the test result on Saturday the office staff are obviously well trained in trying to get you to bring your dog in to the emergency - are they on commission? Why would I bring my dog into out of hours when I'm just trying to find out the test results.

Quite obvious you have played this trick on a lot of people the reviews online are vile.

Took my dog to abby house my had pyometra hormone injection 1800 pounds they told me surgery 3500 pounds absolute disgrace the day after got a 2nd opinion from another vets hormone injection high failure rate surgery best option 800 pounds please 🙏 anybody get a second opinion cause its worth it abby house play on heart strings they don't care about your pet only interested in £££££££££ please avoid this place calder vets aren't much better

Friendly vets who treated our reactive German shepherds without complaint

I regret signing up with Abbey Vets we have a 5 month old staffy and it turns out he has allergies they gave us some ear drops and told up to put him on an anti allergy diet. I then took him back to see how he’s getting on and was told he’s doing well they offered an ear swob just to be sure his ear infection was gone I think for was £30 ish not a problem, he got the all clear.

I think booked him in again because his spots here not looking any better and I wanted discuss him having some allergy tests and I was told to speak to my insurance. I explained I am not interested in checking with my insurance because if they don’t cover for allergy tests then I would pay for them.

Then I asked what the process was for claiming and she said speak to your insurance, I said head will but what am I telling them what is on his records. She just told me to go speak to my insurance.

Also the working tablets they give you monthly for there subscription model are well known for triggering dogs with allergy’s and yet they still prescribed them even though they had put him on a diet.

We have had 4 visits subscribe to their monthly cover (which is worthless) and spent £300 in consultations which where with 3 different vets and little Ernie is none the better off at all. They don’t seem to care about anything other than connecting with insurances companies I presume to milk them for what they can.

I will be moving to a different Vet now! One that’s not just a corporate group pretending to small and local.

Advice for your staff as well don’t always presume people can’t afford treatments and read the notes on the dogs file so you don’t prescribe medication that would trigger allergies. I will be contacting your separately to stop my DD

Our dog was booked in for surgery after we agreed the expensive bill verbally with the Morley branch. Took the dog to surgery on the day and, after pre-surgery meds were given, was told the bill went up and to pay the large difference. Not much we could do as meds had been given. After complaining, they had the cheek to say oh yes, the initial bill was in error (without advising us), had been adjusted by them post quote and that they could remove some unnecessary items reducing it slightly. I consider this to be unacceptable sharp practice and question why unnecessary items were added. We will never use this establishment again and advise strongly to seek out another vets. Our current one is lovely, transparently and well priced and a small family vets; exactly what a vets should be. Please avoid Abbey House if you can and request quotes in writing.

Please understand i can not fault the care they showed to our dog - Stanley
Our disappointment stems from the constant mention of money .
We visited the vets on the Thursday where they prescribed antibiotics at a cost of £300 , we then had to go back on the Friday as he had deteriorated at another cost of £54 , as this was the same issue i don't understand how this was chargeable .
On the same day he got worse so i booked him in at Morley to have more test again they mentioned the cost £2000 , which we didn't have a problem paying as he's family .
When we left him overnight i explained at the reception that we had insurance so we paid a large deposit , so he could get the test completed .
On the Saturday we received the devastating news that we had to say good bye , which we did as a family .
Again the mention of money for the funeral and urn was brought up before the procedure had even started .
And then to top it all off , they have the nerve to phone on the Monday saying there was an outstanding balance that needed paying . our complaint is they need to pay as much attention to the owners aftercare as they do the animals .
Ward Family

I've read the reviews about this Veterinary practice and I personally have nothing but praise for our Cleckheaton branch. Our little dog Odie was diagnosed with diabetes 19 months ago and with the vets and all staff (especially Stacey) Odie was happy and comfortable until the end. I can't praise the vet at Morley (Hazal) enough, she was so good with Odie at the end, she had tears in her eyes and the 2 nurses who put Odie's canula in where so kind, they spoke gently to Odie all the time. They couldn't do enough and where so caring and sympathetic and nothing was rushed, we where allowed as much time as we needed. When we went to collect Odie's ashes, the presentation was so thoughtful and again Stacey was kind and gentle, allowing use the time we needed to enable us to take him home. A big thank you from our hearts to all the staff involved in Odie's care from him being a puppy until his peaceful sleep.

Firstly the high number of one star reviews here speaks volumes, I’d leave zero if that were an option

My dog ingested plastic packaging, I initially took him to my own vets to have induced vomiting procedure carried out, this was to no avail and as they’re not 24 hr vets, they called Abbey House to discuss the matter
I was advised to attend Abbey House, leaving a period of several hours and to attend at 9.30pm

Attended and my dog was given a large bowl of food, followed by another induced vomiting procedure, again no packaging, they advised me to return to my vets the following morning for further guidance, which I agreed to.

Before leaving I enquired on whether or not I should feed in the meantime, nurse went to check with the vet and informed me, a small amount of food, bland, chicken/rice would be ok, total bill £332.57… for an hour, I’m in the wrong job !

Attended my vets the following morning and agreed to have X-ray/ultrasound procedure costing £515, I returned later in the afternoon to collect my dog and was told the procedure was inconclusive as he had food in his stomach, I told my vet Abbey House had advised a small amount of food was ok, he looked puzzled,

He then showed me the vet report from Abbey House which stated NPO, another term for Nil By mouth ! In total contradiction to what I was advised.

I was then told the procedure would have to be repeated the following day on an empty stomach, meaning I’d be charged twice, which was completely avoidable.

I raised a complaint with Abbey house on 16th September, stating I was seeking reimbursement for the repeat scans due to their contradictory advice.

I didn’t receive a response until 2nd October and that was only to say they’d not spoken to both people ‘due to shift patterns’
What ? In 16 days ? You couldn’t make it up.
Told I’d receive a response by Friday 10th October …

This didn’t happen and I had to chase it up the following Monday, to then receive an unsatisfactory response and claiming their advice to me was correct, despite stating the complete opposite, to which they added they couldn’t comment on the report sent to my vet…
Hmmm I wonder why 🤔

I Emailed them to ask if this was their final response, with no satisfaction
Needless to say I’ve now escalated this to the VCMS Veterinary body

UPDATE….
After involving the VCMS which dragged on until January
Abbey house still stand by their contradictory account and refuse to reimburse me for their incompetence resulting in the need of the additional X-ray/ultrasound and VCMS advised my only option would be to persue them via the legal route, which I’m currently looking into

Our beautiful female boxer was very poorly and we took her to Abbey House vets in Morley. They explained everything to us she was in heart failure. They were wonderful with her and us very caring. My son said his goodbyes and I stayed with her. I was talking to her and stroking her head and she slipped away no pain for her. From the Receptionist to the Nurses and Vet they were so gentle with her. I thank them from the bottom of my heart. I have picked her ashes up today she was cremated on her own.

Tinys second post op appointment with Scott. So caring and loving to her and made me feel like she was important and he took the time to listen to my concerns about her anxiety.
Scott was also the one who admitted her for the op and he was amazing then. Thank you for the fantastic service once again

I really like Abbey House it's the reason why all my pets, past and present, have been treated, checked, and in occasion euthanised there. A joyous place where I've taken kittens for their first injections; a considerate place when I've needed consoling, as well as plenty in-between.

This high standard of service comes at a premium which is to be fully expected, and if it keeps the services running at such a high standard then I'm glad to be charged.

Profiteering however is a step too far. Charge for the service, fine. £30 charge for medication, ouch. Quick check online..... Same medication available for £10 but you need a prescription. Abbey House charge £20 for a written prescription so you can buy the medication elsewhere. How is that fair? I had to buy two drugs as well. £40 of my £130+ bill child realistically been saved. Funny how it worked out to be the same price, so absolutely no saving. I expect a mark up. You can't exist without making a profit. But this is capitalising on an animal in distress, and emotionally/financially abusing the needing animals owner. I'll be copying this review into Google and trust pilot since you care about the feedback. I hope it urges you to change your profit margins to be as ethical as your care giving.

DO NOT TAKE YOUR PET HERE.....ALL ABOUT MONEY

We had to have our fur baby put to sleep and the staff at abbey house were amazing,it was a terrible ordeal for us loosing our beautiful cat ,the vet treated him with compassion ,the receptionist was lovely and understanding,I have nothing but praise for the staff at Abbey house Batley and won't hesitate to use them again

Ended up at Abbey House vets quite a few times recently as we have a bunnies, my eldest girl of 8 years suddenly started struggling to breathe but passed away in my arms as the night vet went for the injection to put her to sleep and they were nothing but amazing! They did some paw prints for us and a nose print and were so gentle and caring with our baby! Amazing service!
Then a week later my 4 year old rabbit suddenly got poorly so we brought her up and Amanda the night vet was amazing with my Oreo she really did try everything to make her better even though Oreo was been stubborn, in the end she ended up getting put to sleep due to the complications and risks! Sometimes it’s out of owners control and we keep saying if love was enough they’d live forever but unfortunately sometime it isn’t! But we will forever use abbey house for all our animals they are so on point and on ball with getting our babies seen! Thank you again Abbey House for doing nothing but your best!

I have used this vets for a few years now and they have been really good with both my cats and rabbits.

However, until this occasion.

My rabbit became ill with a chest infection the vet was really nice and experience with exotic animals.

I was prescribed two lots of meds and told by the vet it was 10 days worth.

I called on the Saturday and said it was the last dose and must have been measured out incorrectly.

Had to chase again and was told at 4.30 it was measured out but not above. I received a message in the evening. It was too late as I have young children at home and my nan was in hospital.

Arrived Sunday due to nan being in hospital.

Medication was handed over and I check and said it was two lots of metacam instead of pain relief and antibiotic.

Third issue!! But I thought, let it go....

Until the older lady on reception was rather rude told me I had to pay for the difference. I told her I had been given 10 days of meds and was given short by 4 days so there was nothing to pay.

Her tone and how she spoke was rude and embarrassing.

I explain I was told 10 days and it was short by 4.

I started to write a review whilst sat in the surgery. One of the younger receptionist came over and was lovely and spoke to me about the situation and explain the situation and was empathic.

Then another receptionist said there was no managers on to cover the weekend practice. I was having the conversation with the reception and half way through the conversation the lady who was original rude, shouted out while the other receptionist was explaining. Being rude again....

I am really shocked at how the reception team are, bar one who spoke to me.

I was then put into a room, and I could hear them talking about me whilst in the room. Completely unprofessional again.

The Head nurse came back and listened to everything, we are now at 1 15 mins and explained there was no one on sight to approve the extra dosage! Which was given short. Which I understand but there should be a senior always available on the phone to reach out so the vets can have someone who can make decisions.

Options given:

you can take it if you pay for the top up and we can sort out after or wait due to having no one on sight or via phone to approve.

The nurse was helpful and did as much as she could.

What a shame an amazing set of vets, that's let down by a reception team and a system that doesn't support the nursing staff and vets.

Abbeyhouse Morley; please train your reception team to be kind, empathic.

Please put a better system in place to back up your nurses and vets if an urgent decision needs to be met.

Total waiting time: 2 hours sat waiting for a mistake by the vets. Left with no medication.

No result..... a list of mistakes

Time lost, extra cost for driving over and will have to do a return trip once someone is available to be reached.

be very careful with this practice nearly cost me £900 for a simple eye infection don't normally wright reviews but think people need to be aware I would never go to this vets again we nearly lost a thousand pounds

Appalling animal hospital. I would NOT recommend to anyone.

Receptionists rude, bitchy and unkind. Talking about customers under their breath, smirking at a chap in the waiting room who was upset over his pet. Ashleigh? I think her name was. (Youngish girl on day shift Friday and Saturday) has an appalling attitude. Laughed out loud and smirked saying ‘oh dear’ when I explained that I didn’t have pet insurance. She is definitely in the wrong job.

The initial consultation with the first vet was appalling. No ‘hello’, no ‘how can I help you’ not even an introduction on who he was. Didn’t examine my dog. Just turned to his computer and added product after product to my bill and then turned and told me the price. Not what he thought he problem was, not what was going to happen next. Scrub bottoms kept falling down revealing his posterior. Just scruffy & rude. Poor English language skills. Surely they have to be able to communicate???

I could go on and on about how appalling the experience was and how rude the staff were. I was mortified. As a Doctor myself I would be appalled if any of my staff behaved in such manner.

Is it difficult just to show a bit of kindness and compassion?

On the other hand, Vet Georgia and the vet on the night shift (Friday eve) were lovely. It’s a shame the minority and their poor behaviour overshadowed this. It resulted in me having zero trust in them. If my dog wouldn’t have been so unwell I would have taken him elsewhere.

Disgusted and in total disbelief.

They try and find the slightest fault or reason to give your animal something costly which is unnecessary!! They’re mainly focused on increasing financial income, it’s as if the staff are on commission!!