Animal Trust Vets CIC Avaliações 511

This is Nigel Jones’ review of the Animal Trust in Bolton.

Be Aware and Take Heed

This organisation has no accountability to anyone and has a complete disregard to its patrons.

The company………Ignores any and all telephone calls.
Also, Ignores any and all letters to management.
Ignores any and all letters to chief executives.
Ignores any and all letters to Mr Owen Monie the trusts founder.

Over the past 3 months all correspondence above has been totally ignored and alarmingly all failed to be even acknowledged. How inept and lacking in business protocol can this company be, indicating the contempt those in charge hold towards the clientelle.
However as a referral the company proved super efficient when it came to collecting £700 for procedures which they advised were necessary for my pet suffering long term diarrhoea
Now take a word of warning; On treatment day this company had the audacity and cheek (or be it greed) to issue me a £60 parking fine for using Their Car Park.
So be warned now £760 this company has no ethics or principles just how much you can be taken for.
All of the costs being paid in advance my pet was left in their care and collected later on the same day. The outcome for the day was a Nothing……..No results for any of the procedures carried out,....….No remedial treatment………No advice as to a cure
No treatment plan long or short term, just Nothing at all ,hence the correspondence listed above in search of answers.

Now I question : Were the £700 of tests actually carried out, as the only proof is 2 shaved front legs and a shaved under belly of my beloved cat, which likewise confirms Nothing and is no proof at all . and That is exactly what diagnosis I got from the experts NOTHING.

So be very aware…….The so called experts within their field with all the diagnostics available to them, cannot and are not capable of prescribing a treatment for diarrhoea. Can that really be believed ???

What a waste (£700 + £60 parking fine) of my money, false pretences or what.

Please Please Take Heed !!!!! “YOU DO GET NOTHING FOR SOMETHING” when dealing with this Animal Trust in Bolton.

Nigel Jones.

My 15yr old Staffie Buddy has been looked after by the amazing staff at animal trust Ashton under lune for many years and his arthritis and now dementia get the best treatment and pain relief giving him a happy long life and he actually loves his very regular visits as he loves all animals and humans.i am very grateful to all the staff that are very helpful and they ensure no animal has to wait if they need a vet.with paws assist my best friend gets the best care that would be unaffordable for me at other vets not that Buddy has ever noticed that he has had a few injections the vet is so good and buddy just thinks he has had a cuddle and kind attention and always leaves with his tail wagging.they are also very good with nervous pets and i don’t think you could find a better place to ensure your pet is given the very best care I can’t get doctors appointments or tests and treatments by polite staff and exceptional vets that explain every option with compassion and care .

Been registered at Animal Trust Dewsbury for a couple of years now, but recently within the past year or so it has seemed to have become worse with the staff etiquette and generally become a poor quality service. Almost every single time the vets have been up to half an hour late to appointments without communication as to why. They have repeatedly misdiagnosed things that should just take a simple test to find a treatment for, to then not actually treat the problem itself and cost me hundreds coming back for the same issue they haven’t cured and just keep prescribing random medications for. There have been many errors made because of the receptionists being careless, such as my card declining on a payment and them not telling me, so I had to come back to sort it out, then them claiming I had paid for some medication which I hadn’t and trying to give me free medication without any authorisation. I don’t feel they actually care for pets health at all and just do it for the money. The place has gone downhill and I’d strongly recommend avoiding it at all costs from personal experience.

Bailey my chocolate lab was peeing blood, and I got to see a vets within hours, they are brilliant, they explain to you what's wrong and whats the next step will be,
That was on a Friday, bloods was done one a Monday and he's on the mend, I've seen plenty of vets, the prices are disgusting how they expect people to pay the cost,
But animal trust is reasonable and I've never have a problem with someone seeing bailey, 5*

We joined last year due to our dog having ongoing health problems in her senior years. Although we rarely see the same vet, the service is consistently good and they have been very helpful and supportive. Treatments are affordable and costs aren't hidden. Medication is accessible price wise when on the plan, which has been beneficial for our dog who has ongoing issues with heart and joints. This was not accessible at original vets!! Vets are friendly and caring (at the blackburn branch), reception staff always kind and helpful. We dont have the plan for our cat, as he is only 1 and we dont pay for consultation for him.

It was a very pleasant visit to Animal Trust in Liverpool today. We are new customers after first visiting when our other vet was closed at the weekend. The comparison in the support and costs, you only pay for treatment and the fact it is open seven days a week, as well as it being a CIC, really impressed us, so much so that we changed vets to Animal Trust immediately after our first visit.
The vet today was absolutely lovely and was very kind and gentle to our cat Scooby. We didn't feel rushed and she took time to explain things in detail after conducting a health check etc. Very very satisfied with the whole service. We would highly recommend this Vets. Thank you. Colette.

Martha was very helpful and friendly and was reassuring to both myself and my elderly cat Sophie

The welcome from Emma was lovely. Most importantly our cat was well looked after and completely relaxed. Our vet, Emma, was very instinctive, professional, and clever. Patient responding well to medications. Easy to find. Spotlessly clean. A grateful experience all round. Thank you Animal Trust Liverpool.

We have been with Animal trust, Blackburn since we adopted our now 14 year old JRT 7 years ago.
From reception, to vet, everyone is caring, helpful, supportive, knowledgeable and explains without jargon. It is easy to book online, it is clean, and you dont have to wait too long to be seen.
We would definitely recommend.

From reception staff to vet
My partner Linda and pug archie would recommend this practice
💯 %. Thank you.

Ashton branch staff have excellent customer skills , are very responsive to my pet and make the visit an enjoyable experience for both me and my pet. The vets listen to my concerns and offer advise and treatment accordingly. Highly recommend.

I bought Poppy in for separation anxiety, I arrived ten minutes early however I was kept waiting from 1100-1132... 32 minutes stuck in a room with nobody giving me information. All I needed was a once a week fix for my Dog so I could leave her to go shopping, I didn't want to change her personality because she is a wonderful soul but was offered an ssri or similar for £109 for 28 tablets. I thought recent government legislation stated one price for prescription and I will be looking in to this. After the nurse/vet Emma looked at Poppy(very briefly)I was kept waiting for a prescription printout in an overcrowded waiting room full of Dogs after been kept waiting and kept behind further because the vet didn't know how to use the printer.I walked out after 10 minutes stuck further in reception. Ridiculous. Initially the vet offered me the Medication for £109 and when I said money is not a problem however on principle I wouldn't be paying that amount for 28 tablets I was offered a cheaper generic option. Vets are like dentists.

Sensible prices and quality care. No frills just good service. Recommended.

My storm had a procedure at Telford the care was brilliant, the wound is so much smaller than i thought it would be and it is like she has never had a procedure done
Thank you all would definitely recommend you all

Great service, consistently, when I attend with my animals. I would highly recommend. There is sometimes a wait, but I'm not surprised with free consultations. Gives peace of mind that you can take your pet to be checked out, without financial worry. Many thanks!

Animal Trust in Shrewsbury were extremely quick and very experienced with the care and help we needed for Tia. They explained her diagnosis,tests and the operation aswell as the 2 nights overnight care and the aftercare and self care at home and Tia was very well looked after by the Vet and Nurses at the practice. After collecting Tia yesterday and taking her home we were reassured about her healing process and timescale and how to administer her medication correctly. They also reassured us via telephone call the evening Tia came home to ensure us her recovery and after effects were completely normal and that she will start to feel herself over a couple of days. When we have her follow up appointment In two days we will be registering Tia with Animal Trust Telford for ongoing appointments and care. I would highly recommend the Aminal Trust Vets and Nurses to other pet owners as their expertise is exceptional and on point...Thankyou so much for your help with Tia it was very much appreciated by our family...

I recently brought my cat, Yuki, in for her vaccination and had a very positive experience. The staff were friendly and welcoming, and the vet was gentle, patient, and clearly very knowledgeable. They took the time to explain everything and made sure Yuki was as comfortable as possible throughout the visit.

The clinic was clean and well-organised, and the whole process was smooth and efficient. I really appreciated the care and attention given to both Yuki and myself.

Our first visit to animal trust the vet we think was French. She had no empathy with our dog and appeared to have no respect towards myself and my wife, she appeared arrogant and distant also self important and not answering some of our questions. We left feeling disappointed vowing to avoid her and `not recommending Animal Trust St Helens. This was 2.30pm on April 17th 2026 Our Old lovable dog Bailey

Everyone was friendly and professional, the ease of making appointments was very good, when I mentioned animal trust to people while walking the dogs a lot of folk mentioned they had heard of them and how good they had heard animal trust was and also mentioned the pricing being better than most other vets.

I have had pets for most of my life and have to say, this is the first time that I’ve felt that my vets practice actually care about my pet. The receptionists and vets are responsive, understanding, pleasant and thorough. Their pricing is more than fair and their honesty and integrity blows me away. I would recommend Animal Trust at St Helens to anyone with a pet. Keep up the good work!