Absolutely useless! Don't bother with the Husband and wife cleaning teams, the wife runs around half cleaning everything to make up for the double hourly rate you are paying for each cleaner while t... Ver mais
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Veja o que dizem as avaliações
Absolute Domestics have been amazing in finding me a cleaner and I couldn’t imagine my life without Jade now! She is friendly, professional, hard working and thorough. It’s such a relief to find her a... Ver mais
A empresa respondeu
I wish we had found this company and Natalie who comes a lot earlier as the difference it has made to our lives is fabulous. We both have health problems and knowing our home is getting a thorough cle... Ver mais
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Have been using Absolute Domestics for 6 years now and can't rate them highly enough. Jordan our cleaner is fabulous, love coming home to a clean house and she's great with our menagerie of pets. Lo... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Absolute Domestics has been helping in Australian homes for over 30 years. We expertly match our clients with our police checked, trained, vetted cleaning contractors.
Informações de contato
4,1
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 68% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Do not hire absolute domestics.
Do not hire absolute domestics for cleaners. We organised with them to get a cleaner out to just vaccume and mop our house. The fist cleaner cleaned the house badly even though I stopped her several times and asked her to just vaccume and mop. The second and third cleaners that they organised never showed up. When I rang them to complain, they pretty much told me I was lying and unless I had text messages to prove it there was nothing I could do.
5 de agosto de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Lisa,
We’re genuinely sorry to hear about your experience, and we truly regret any frustration this has caused you. We completely understand how important it is to have reliable service, and we want to address the situation with full transparency.
It seems there was a misunderstanding regarding the rescheduled cleaning date. The cleaner had contacted the Agency to confirm the new start date for your service, which was rescheduled to Tuesday, the 12th of August, due to illness in the household. However, we note the rescheduling information was communicated verbally between you and the cleaner, which may have led to confusion on both ends.
When we reached out to clarify, we simply wanted to confirm if the rescheduled date had been discussed via SMS, as the cleaner had sent the Agency an SMS to advise of the rescheduled cleaning date. There was no intention to suggest you were lying. We fully acknowledge that misunderstandings happen, and it appears that this may have been one of those instances. Our goal was to work with you to find a solution and ensure you were fully satisfied.
As we were approaching the end of the business day, we had planned to contact you with an update first thing in the morning. We remain committed to making this right and investigating the breakdown in communication. We hope that, despite this issue, we may have the opportunity to work with you in the future.
Thank you for your feedback, and once again, we apologise for any inconvenience caused.
Best Regards,
Absolute Domestics
This is a very professional company…
This is a very professional company through the entire process. Service, follow up, quality of work & communication were all first class.
26 de junho de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Thank you, Tino.
That's exactly the experience we wanted you to have.
Warm regards, Christine
Absolute Domestics
Absolute Domestics
We use Absolute Domestics for our weekly clean and also have had a more comprehensive spring clean. The cleaners are fantastic and it is a great value for money service. I would highly recommend them.
20 de junho de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Belinda
Thank you for taking the time to leave such a great review. We'll pass this on to the team!
Warm regards, Christine
Absolute Domestics
I was rushed to hospital and my husband…
I was rushed to hospital and my husband was in the house on his own your cleaner just did his job awesomely. But then the next day he sent me a get well text and I have to say it meant a great deal to my husband and I. It’s great to have someone who cares about his job and also the person he is working for.
18 de junho de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Oh, that's wonderful! We love this!
Thank you for letting me know and for such a great review.
Warm regards, Christine
Absolute Domestics
Prompt and reliable service today with…Jeff
Prompt and reliable service today with a thorough cleaning job done. Very happy.
17 de junho de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Thank you for taking the time to let us know about your great experience with Jeff.
Warm regards, Christine
Absolute Domestics
Quick as a Flash
They were the most responsive of the companies I approached. They asked clearly about my needs and matched me to a beautiful couple who are easy to communicate with about my needs each fortnight and have done an awesome job. They like the fact that they are covered by absolute domestic's insurance and the payment option is also easy.
4 de junho de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Vanessa
Thank you so much. We're thrilled to hear you had a good experience.
Warm regards, Christine
Absolute Domestics
Michelle cleaned smart
Michelle cleaned smart , fast and could not fault in any way. Plus such a lovely, friendly and knowledgeable woman. I highly recommend Michelle and the company she works for
12 de junho de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Gina
We really appreciate your kind words - thanks for choosing us. Michelle is great!
Warm regards, Christine
Absolute Domestics
Good communication, decent cleaning
Good communication. Cleaners were on time and did a decent job.
13 de junho de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Thank you so much. We're so glad you're happy with the service.
Warm regards, Christine
Absolute Domestics
Reliable & efficent
Reliable & efficent. After searching for a local cleaner without success, I decided to use a cleaning company. Best decision I could have made.
I thoroughly recommend Absolute Donestics
10 de março de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Robyn
We love hearing feedback like this!
Warm regards, Christine
Absolute Domestics
Kerry from Absolute Domestics was just…
Kerry from Absolute Domestics was just wonderful totally exceeded my expectations the clean Kerry provided was without fault the best ever in my experience
Thank you Kerry
6 de junho de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Ann. We really appreciate your review, and we're happy that Kerry was able to help!
Warm regards, Christine
Absolute Domestics
Resposta da Absolute Domestics
Hi Luke
Thank you for taking the time to share this. It means a lot to our team.
Reliable and Punctual
Reliable and punctual. Excellent work. Very happy with Brigitte work.
Would recommend Brigitte 👌
Thankyou
2 de junho de 2025
Avaliação não solicitada
John our cleaner has been amazing!
John our cleaner has been amazing and has looked after us, so very well. We feel very supported and the quality of the clean is extremely good. Going through Absolute Domestics has allowed us to feel cared for. Smiles, Von and John.
28 de maio de 2025
Avaliação não solicitada
Absolutely useless
Absolutely useless. They will waste your time by doing a bad job and take your money. Try raising an issue with them and they won’t do anything. Will never recommend or use again.
They are untrained, unprofessional and can’t get a simple job done right. I had contacted the area manager back and forth multiple times but reached no resolution with her.
1 de outubro de 2024
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Benazir,
We’re sorry to hear that you remain dissatisfied with your experience and appreciate you taking the time to share your thoughts.
As outlined in our final correspondence from October 2024, we did thoroughly review your concerns regarding the Move-In Clean provided by Samuel, one of our 5-star rated contractors with four years of experience. At the time, we understood that there were concerns raised during the clean, and in response, Samuel extended the service by an additional 2 hours at no extra charge—bringing the total service time to 6 hours while you were only billed for 4. This represented a 30% discount valued at $120 and was offered on the same day to directly address the concerns raised.
You also declined our offer to have the same cleaner return for further rectification, which is part of our standard resolution process. Despite this, the cleaner proactively stayed on-site to provide additional service without charge.
Given the extensive tasks completed—including deep cleaning post-renovation, detailed bathroom and kitchen work, wall washing, and more—we believed this was a fair and reasonable resolution. As cleaners are independent contractors, the decision regarding refunds lies with them, and Samuel declined a full refund based on the extended service already provided.
While we regret that the experience did not meet your expectations, we do stand by the resolution offered and consider the matter closed. We’re always striving to improve, and we thank you again for your feedback.
Best Regards,
Absolute Domestics
Angela
Angela, was very helpful and accomodating, did such a good job I was a bit apprehensive using anything for fear of dirtying it
12 de maio de 2025
Avaliação não solicitada
I was immediately impressed by how quick I could organise a cleaner!
I was immediately impressed that the day I organised the cleaner, he was able to come out that day.
After surgery I was unable to maintain the house and after two hours, Steven had made my house look far more respectable.
Steven was professional and even offered to do areas that I had not even thought about which left my house look amazing. He even offered to go back over his footprints on the floor he had just cleaned.
What I thought would be a short term idea will become a permanent one to help maintain my rental property above and beyond the standard required.
Thank you absolute domestics and Steven for making me feel better and my home look amazing!
29 de abril de 2025
Avaliação não solicitada
Would rate 0 if I could
Would rate 0 if I could. Impossible to get onto. Complain about a clean which was not completed and get told "oh ok"
No communication since.
Never again!
14 de maio de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Lisa,
Thank you for your feedback, and we're sorry to hear about your experience.
Unfortunately, we've been unable to identify a booking under your details. To assist you further, please reach out to our Customer Service team directly at customerservice@absolutedomestics.com.au, and we'll do our best to resolve this matter promptly.
Best Regards,
Absolute Domestics
Amazing!
Li Ye is our cleaner and she is amazing! Very thorough and is exceptional. 100% recommend Li Ye to anyone!
8 de maio de 2025
Avaliação não solicitada
Don't bother to answer their phone
Don't bother to answer their phone. Makes it difficult to resolve any problems - but maybe that's why they arrange it that way.
Plenty of really good cleaning companies with a Google search and they respond immediately. Definitely go elsewhere!
1 de maio de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Hi Taylor,
Thank you for your feedback, and we're sorry to hear about your experience.
To help us investigate this matter in further detail and improve our service, please send your concerns to customerservice@absolutedomestics.com.au. A member of our team will review the issue promptly and get back to you as soon as possible.
We appreciate the opportunity to make things right.
Best Regards,
Absolute Domestics
Absolute Cleaning disaster!…
I approached Absolute Domestics following a google ad and my experience was both un-professional and thoroughly disappointing. I live in Blackheath Blue Mts and required a simple regular cleaner for 3 hours each week-doing simple domestic cleaning. The company received my vacancy in January and to date 4/5/2025 produced only two applicants-one of which only-made telephone contact. The contacted applicant arranged a 'go see interview' with me then 'sms'ed me to say on that day with little notice that it was "too much for her" and she could not attend her interview. Then followed a litany of contacts today from the Absolute agent who had not followed up on that appointment-and then there was a flat denial that my story was correct and factual- and I was the Client!! I asked for a supervisor who was rude and had no time for my story and then they cancelled the booking!!
The outcome a hopeless and totally UN-professional service-that cannot deliver their promises..go elsewhere!
5 de maio de 2025
Avaliação não solicitada
Resposta da Absolute Domestics
Hi,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your experience with Absolute Domestics did not meet your expectations, and we sincerely apologise for the inconvenience and frustration this has caused you.
We appreciate that you reached out to us for help in finding a regular cleaner in Blackheath, Blue Mountains — an area where, unfortunately, we do face significant challenges in recruiting available cleaners. Despite these limitations, we were able to assign Chloe to your request.
Regarding the SMS communication from Chloe, we acknowledge that you informed us she had messaged to say the job was “too much for her” and would not be attending your scheduled meeting. Chloe, however, advised that she did not send this message and instead believed she had not received a response from you, which led her to return the job to us. Our Area Coordinator reached out to clarify this miscommunication and requested more details about the message, not to question your integrity, but so we could properly investigate and address it with Chloe. We take such matters seriously and follow up thoroughly to maintain our service quality.
When we followed up and Chloe expressed her willingness to meet and clarify the scope of work, you declined to proceed with her. At that point, we asked if you would like us to find another cleaner, but you declined and ended the call. Consequently, the booking was cancelled.
We have reviewed the correspondence and calls and can confirm our team remained respectful and professional throughout, even while handling a complex and unfortunate miscommunication. We’re very sorry that it felt otherwise from your perspective. Our intent has always been to provide a helpful and responsive service, even under difficult circumstances.
While we regret that we could not meet your expectations on this occasion, we do thank you again for your feedback. It helps us continue to improve our communication and processes.
Best Regards,
Absolute Domestics
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