Absolute Domestics Avaliações 

1.876
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Absolutely useless! Don't bother with the Husband and wife cleaning teams, the wife runs around half cleaning everything to make up for the double hourly rate you are paying for each cleaner while t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolute Domestics have been amazing in finding me a cleaner and I couldn’t imagine my life without Jade now! She is friendly, professional, hard working and thorough. It’s such a relief to find her a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I wish we had found this company and Natalie who comes a lot earlier as the difference it has made to our lives is fabulous. We both have health problems and knowing our home is getting a thorough cle... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Have been using Absolute Domestics for 6 years now and can't rate them highly enough. Jordan our cleaner is fabulous, love coming home to a clean house and she's great with our menagerie of pets. Lo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviços Residenciais

Escrito pela empresa

Absolute Domestics has been helping in Australian homes for over 30 years. We expertly match our clients with our police checked, trained, vetted cleaning contractors.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 68% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(1.876)

82 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Le Yi

Le Yi got in touch with us very quickly to arrange a day / time to start regular cleaning. She is punctual, efficient, and did an excellent job. Nice vibes too!

23 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great cleaner!

LeYi has excellent communication and time management skills. She is an organised and efficient cleaner and leaves the house sparkling.

15 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Booked a cleaner and was hoping for…

Booked a cleaner and was hoping for 5hrs 9am till 2pm on a Tuesday.
A professional text message was sent to me in a couple of days later from the cleaner Claire.
Claire had all the equipment need for the job. Claire worked hard and did a fantastic job.

22 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Best cleaning experience we have ever had

Kate was exceptional! Not only was she really personable and positive, her attention to detail in making sure all cleaning requests were completed to perfection was really impressive; the house is still shining a week later! We will absolutely use Absolute Domestics again.

31 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

This company will take advantage of you! Their service is ridiculous

My experience with this company and its cleaning service was disappointing to say the least. There was lacking communication from the cleaner assigned to me, and I encountered several issues throughout the process.

On Thursday, I received a call from the man who “cleaned” my home to discuss the services I requested, which included general cleaning of all shared areas (kitchen, living room, dining room), bathrooms, and bedrooms. I also expressed interest in having the linen washed and asked if that would be possible within the 3.5-hour service. I mentioned that if we couldn’t finish everything in the allotted time, I would be happy to extend the session. After our conversation, he said I would be contacted to confirm the time, but I never received any confirmation, so I (the customer) had to reach out to him to verify the booking.

On Saturday, he arrived 10 minutes late and claimed he had been waiting for 10 minutes for the gate to open. I had clearly mentioned during our call that I live in a gated community, and he would need to contact me for remote access when he arrived. If he was informed of this, I don’t understand why he didn’t contact me sooner.

At 3:50 PM, he called to say he had finished cleaning. A young member of my family, who was at home, called me a minute later (3:51 PM) to let me know he had already left. This means I paid for 20 minutes of service that wasn’t provided.

Unfortunately, I couldn’t inspect the house before making the payment, as I was working. However, once I got home, I noticed several areas were not cleaned AT ALL. Specifically, the downstairs area wasn’t mopped, none of the toilets or the laundry room were cleaned, and the master bedroom was untouched. The living room wasn’t vacuumed, and there was rubbish underneath the couch. In the 3.5 hours, it seems he only cleaned the kitchen, vacuumed, and made the bed in two of the three bedrooms. If he cleaned anything else, I wouldn’t know, as he did not communicate what had been done.

I understand that it may not have been possible to complete everything within the agreed timeframe, which is why I offered to extend the service during our first call. However, it is unacceptable for him to claim that the cleaning was "finished" when he did not clean anything other than the kitchen. I later noticed that he broke my vacuum, accidents can happen so it’s not a big deal that he broke it but there was no decency to at least inform me that he had.

The man clearly took advantage of the fact that I was away at work. It’s been a week since I contacted the company regarding my experience. I have called several times, I have left messages and yet no one has tried to contact me other than a message to “call them back” (I did several times, they don’t answer). The man who cleaned is an issue but the company being informed of these issues and doing nothing shows that that they are taking advantage too.

WI explained to them I wanted to have weekly services with them but with a different cleaner as their websites states “I can request a different cleaner without issues” well apparently that is not true as they don’t even bother to communicate back

29 de março de 2025
Avaliação não solicitada
logotipo da Absolute Domestics

Resposta da Absolute Domestics

Hi,
We are truly sorry to hear about your recent experience with our service, and we appreciate the time you took to share such a detailed account. Your feedback is incredibly important to us, and we are genuinely disappointed to learn that we fell short of your expectations.
First and foremost, we sincerely apologise for the lack of communication, the unsatisfactory cleaning service, and the inconvenience caused by the cleaner’s early departure and failure to complete the agreed tasks. What you described is certainly not reflective of the high standards we strive to uphold.
We also understand how frustrating it must have been to not receive timely follow-up from our team after your attempts to reach us. We wish to advise that we have attempted to contact you on multiple occasions regarding your service, and the feedback provided.
While we regret that we couldn’t connect during our multiple attempts to reach you last week, we do want to assure you that we took your feedback very seriously. The cleaner assigned to your service is no longer affiliated with our Agency following a thorough review of the situation.
We absolutely support your right to request a different cleaner, as our website states, and we’re very sorry that this did not happen as smoothly as it should have. We would still love the opportunity to show you the quality and reliability that many of our client’s experience. If you are open to it, we would be happy to arrange a cleaning service with a different, vetted cleaner to regain your trust.
Once again, we deeply regret your experience and thank you for bringing these issues to our attention. We encourage you return our call so we can reinstate your service with a great cleaner.
Best Regards,
Absolute Domestics

Avaliado com 5 de um total de 5 estrelas

Cleaners

Cleaners Daniel and Vee were very thorough and professional.
Would highly recommend their services.

29 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Courtesy Clean - I recently sold my home so needed a…

I recently sold my home so needed a "courtesy clean" before handover and settlement. Jason did an excellent job! He was friendly and professional and completed my clean in good time. I can well recommend using Absolute Domestics and certainly will return in future when I need my next clean. Thank you to Jason Thomson for your work and Absolute Domestics for the booking.

26 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

We have really enjoyed our permanent cleaner, who was flexible with times and did such a great job.
After almost two years she had to leave us for a better and brighter future, but we were able to get a temporary cleaner in the interim prior to obtaining another permanent cleaner.

27 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Spring clean

I arranged to have my house spring cleaned. The company arranged for the cleaner who came on time and was very obliging, we agreed on a list of the things I required, I was very pleased with the results.
I would definitely recommend Absolute Domestics and the service I received.

6 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First cleaning day…

Had my first cleaning session on Wednesday....wonderful experience so professional and thorough....cleaned my floors, bathroom and kitchen spot less...am so happy...looking forward to next visit....thank you

5 de março de 2025
Avaliação não solicitada

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