Gian was amazing. Made the entire mortgage process easy for a first time buyer like us. He was so emotionally intelligent to tolerate some of my unreasonable demands. Overall, i think Acumen Mortg... Ver mais
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Veja o que dizem as avaliações
Randomly chose this company from Google, i made the right choice, i dealt with Mike Fragan, honestly what a top bloke he dealt with my remortgage and new purchase, he answered all my questions and hel... Ver mais
A empresa respondeu
I would first like to apologise to Lesley the advisor who dealt with my case. My original review was a 1/5 and this was because of a different company involved in my mortgage. Lesley did her job flawl... Ver mais
A empresa respondeu
Absolutely brilliant. Hard working dedicated staff. Natalie was amazing. Having had 2 other quotes for other companies (mortgage advisors). Natalie was able to straight away get us over 100,000 more... Ver mais
A empresa respondeu
Detalhes da empresa
- Corretor hipotecário
- também em
- Agência de seguro de vida
- Agência de seguros domiciliares
- Consultor Financeiro
- Corretor de seguros
- Seguradora de Locatários
Escrito pela empresa
With over 25 years experience we know how to get the right Mortgage and Protection for you. Our connections and relationships mean that we can get access to the best rates and move quicker than other mortgage brokers. We will always be able to find something to fit your needs. We are independent and able to recommend mortgages from the whole market. We specialise in new build, but we offer all types of mortgages including remortages, buy to let mortgages and equity release. We leave no stone unturned when it comes to getting you the mortgage that best fits your requirements. In fact, 96% of our customers go on to recommend our services to someone else. (Acumen Independent Financial Advisers Ltd. T/A Acumen Mortgages)
Informações de contato
Acumen House, OL9 9XB, Greater Manchester, Reino Unido
- 0161 688 1111
- hello@acumen-mortgages.co.uk
- acumen-mortgages.co.uk
4,9
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
10 years of mortgages
Anna has arranged our mortgages for the past 10years. She’s done a great job every time, fully explaining the details throughout the whole process. I would not consider using anybody else.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Acumen Mortgages
Thank you so much for continuing to use Acumen over the past 10 years!
We’re thrilled to hear that Anna has consistently provided the support and clarity you need throughout each mortgage process. We have passed your feedback over to Anna and she really appreciates it and is looking forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
I am very satisfied with their…
I am very satisfied with their services. The questions addressed to them were answered immediately and in a way that everyone could understand.
29 de outubro de 2025
Resposta da Acumen Mortgages
Thank you so much for your feedback! We’re delighted to hear that you were satisfied with our services and that our team could provide clear and timely answers to your questions. We truly appreciate your trust in Acumen Mortgages and are always here to help with any future needs!
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Excellent support for a first-time buyer!
Acumen Mortgages made my first home buying experience so easy. The team was friendly, clear, and always quick to respond. They guided me through every step with patience and professionalism. I couldn’t have asked for better support.
27 de outubro de 2025
Resposta da Acumen Mortgages
Thank you so much for your kind words!
We’re thrilled to hear that your first home buying experience went smoothly and that our team could make the process clear and stress free for you. Helping our customers achieve their homeownership goals is what we love most.
Congratulations on your new home, and thank you for choosing Acumen Mortgages!
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
I have only good things to say.
I have no complaints at all it was so easy and straightforward.
4 de setembro de 2025
Resposta da Acumen Mortgages
Thank you for your feedback! We’re so glad to hear that you found the process easy and straightforward.
We hope to work with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Sony Manoj
Many thanks to Jake Brooks and team from Acumen! Jake was professional and supportive throughout the mortgage process, helping us secure our dream home.
30 de outubro de 2025
Resposta da Acumen Mortgages
Thank you for your kind words, we really appreciate it.
We’re so pleased to hear that Jake and the team provided professional and supportive service throughout your mortgage journey.
Congratulations on securing your dream home, we hope you create lots of wonderful memories there!
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Exceptional Service and Professionalism from Acumen Mortgages
Throughout the entire home-buying process, Acumen Mortgages demonstrated exceptional professionalism, deep knowledge of the mortgage market, and genuine dedication to helping me secure the best possible deal. They responded promptly to every inquiry—no matter how small, with clear, detailed, and reassuring explanations. Their communication was consistent and transparent, making what could have been a stressful process feel smooth and well-managed.
I’m truly grateful for their support and expertise. Thanks to their diligence and commitment, my property purchase went through without a hitch. I highly recommend this mortgage advisor to anyone looking for reliable, responsive, and top-tier service.
31 de outubro de 2025
Resposta da Acumen Mortgages
Thank you so much for your kind review!
We’re delighted to hear that you had such a positive experience throughout your home buying journey. Providing clear communication and expert guidance is what we strive for, and it’s wonderful to know our efforts made the process smooth and stress free for you.
We wish you every happiness in your new home!
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Experience was ok over all I just wish…
Experience was ok over all I just wish that communication was better.
I’ve sent email- no answer.
I’ve rang them - no call back.
We eneded up getting a deal for 5 years instead of 3 which is ok ish but just wish that we could actually see the letter of offer before from the mortage advisor like we did with Better.co
Dawn that works there is just very miserable and she should work on her customer service because if I was to rate it it would be 0.
Overall was ok
They’ve sorted it but I wish communication was better.
23 de outubro de 2025
Resposta da Acumen Mortgages
Thank you for sharing your feedback.
We’re very sorry to hear that communication wasn’t at the level you expected, that’s certainly not the experience we aim to provide.
We’ll be reviewing your comments carefully to ensure we improve our communication going forward. If you’d like to discuss this further, please don’t hesitate to get in touch so we can address your concerns directly.
The mortgage adviser was accessible and…
The mortgage adviser was accessible and kept me informed about what I needed to do at all times. She made the process easier than I expected
17 de outubro de 2025
Resposta da Acumen Mortgages
Thank you for your kind feedback, we really appreciate you taking the time to share your experience.
We’re so pleased to hear that your adviser made the process straightforward and kept you informed every step of the way. We look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Paul helped us every step of the way - highly recommended
We can’t recommend Paul Hodgson highly enough! From start to finish, his communication was absolutely amazing — always clear, prompt, and professional.
He took the time to explain every step of the process in a way that was easy to understand, making what can be a stressful experience feel smooth and straightforward. Paul was proactive in finding us the best possible deal and kept us updated throughout, so we always felt confident and informed.
Friendly, knowledgeable, and genuinely invested in helping his clients — we wouldn’t hesitate to use Paul again or recommend him to anyone looking for mortgage advice.
16 de outubro de 2025
Resposta da Acumen Mortgages
Thank you so much for your kind words and feedback!
We’re delighted to hear that Paul made the process smooth and stress free for you. Providing clear communication and great outcomes for our clients is what we strive for every day.
We look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
I’ve used Acumen a few times over the…
I’ve used Acumen a few times over the last 28 years and found them to be very knowledgeable and efficient in their services.
13 de outubro de 2025
Resposta da Acumen Mortgages
Thank you for continuing to use Acumen over the years. We are delighted to hear that our team has consistently met your expectations and we look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Cameron L is a credit to Acumen
We recently used Acumen Mortgages for guidance during our home buying process, and we were fortunate to work with Cameron Lavery. From start to finish, Cameron was exceptional - knowledgeable, proactive, and always available to answer our questions. What could have been a stressful and uncertain process felt manageable and transparent thanks to his consistent communication and attention to detail. We’re extremely pleased with the level of service and would not hesitate to recommend Cameron and Acumen Mortgages to anyone purchasing a home.
26 de junho de 2025
Avaliação não solicitada
Resposta da Acumen Mortgages
Thank you so much for taking the time to share your experience!
We're thrilled to hear that Cameron provided such exceptional support throughout your home buying journey. It’s fantastic to know that Cameron made the process smooth and stress free for you.
Wishing you all the best in your new home and we look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Resposta da Acumen Mortgages
Thank you so much for your kind words! We're glad to hear you had a great experience with our team and we look forward to working with you again.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
5* Service from Jake & Steph.
5* Service from Jake & Steph.
Highly recommended.
26 de setembro de 2025
Resposta da Acumen Mortgages
Thank you for your 5* review, I have passed this onto Jake and Steph and they both really appreciate your feedback.
We look forward to working with you again in the future!
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Resposta da Acumen Mortgages
Thank you for taking the time to leave a review, we really appreciate it.
We hope to work with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Really helpful and friendly service
Really helpful and friendly service. I felt supported and helped when I needed it.
25 de setembro de 2025
Resposta da Acumen Mortgages
Thank you for your review, we're delighted to hear that you felt supported throughout!
We look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Sam is a complete gentleman
Sam is a complete gentleman, he listens and proffer professional advice when needed. He will always get back to you when he misses your call
29 de setembro de 2025
Resposta da Acumen Mortgages
Thank you so much for your review. I have passed your feedback onto Sam and he really appreciates it!
We wish you all the very best for the future and we look forward to working with you again.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Helpful advisor and smooth process
Recently completed a remortgage and help to buy pay off. Richard Montlake was my advisor and couldn’t have asked for a friendlier and helpful advisor. Was really easy to get hold of and was really down to earth. This helped with coping with the stress and making important decisions and his honesty really helped with making the decisions. He was also really good with understanding my situation and was really proactive in wanting to help me make the best out of my situation. He made sure that I felt no question was a silly question and made sure to cover all points, making it easier for me to understand. I would highly recommend Richard and Acumen, whichever stage you are in!
Daniel & Hyejin
24 de setembro de 2025
Avaliação não solicitada
Resposta da Acumen Mortgages
Hi Daniel & Hyejin,
Thank you so much for taking the time to leave such a lovely review. We're absolutely delighted to hear about your positive experience with Richard and the support he was able to provide throughout your remortgage.
It's great to know that Richard helped to ease the stress of making such important decisions. No question should ever feel like a silly one, and we're glad Richard created that safe space for you both.
We wish you all the very best for the future and we look forward to working with you again.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Great experience
Fast, reliable, informative. Very happy with the service at every point.
18 de setembro de 2025
Resposta da Acumen Mortgages
Thank you for your review, we really appreciate it.
We look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Gerry was absolutely amazing from start…
Gerry was absolutely amazing from start to finish. Would highly recommend. Given I had no idea what i was going Gerry explained everything in detail.
12 de setembro de 2025
Resposta da Acumen Mortgages
Thank you so much for your lovely review! We're delighted to hear that Gerry was such a great support throughout your journey.
It’s completely normal to feel unsure at the start, and we’re so pleased Gerry was able to guide you clearly and confidently every step of the way. We’ll be sure to pass on your kind words to him.
We look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Speedy got the job done
Good contact with friendly communication would recommend
5 de setembro de 2025
Resposta da Acumen Mortgages
Thanks for your great feedback! We're glad to hear everything was handled quickly and that you felt well looked after throughout. Friendly communication is something we pride ourselves on, so it’s great to know that came across.
We look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
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