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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

This company is fraudulent. They state paintings are originals and NOT PRINTS, but I received a painting that is a print with some paint details added on top. The other painting I purchased stated it... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Living in a remote part of Canada, snowy days often keep me stuck indoors and it can get pretty lonely. One day, feeling a bit blue, I saw an ad on Facebook featuring colorful paintings. A painting of... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered an original oil and worked with Boris. He was a pleasure to work with, professionally packed the painting, and quick shipped it to the US. The painting is absolutely beautiful, definitely... Ver mais

Avaliado com 3 de um total de 5 estrelas

Złożyłam zamówienie w sobotę wieczorem, ale w niedzielę anulowałam je, zmieniłam zdanie. Mimo to wysłano mi paczkę, której nie chciałam. To niezgodne z prawem konsumenta. Odmówiłam odbioru przesyłk... Ver mais

Detalhes da empresa

  1. Loja de decoração de design de interiores

Escrito pela empresa

Online Art Gallery of Artist Leonid Afremov Mexico


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

270 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(270)

22 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great Service and Amazing Work

The sales side was in so very quick to respond and very helpful.

We didn't know if they could turn a piece from landscape to portrait without eliminating parts of what made the piece amazing. We trusted them because that is just how we operate when a company has good reviews and return policy, until they demonstrate otherwise (as seen in my review of anyother online art seller). We bought the customized piece sight unseen, with a little bit of trepidation

I have never loved a piece of art more. None of the feel of the piece was changed by its orientation. Everyone who walks into our two and a half story living room remarks on how dramatic and compelling the painting is. We love it so much that I am currently looking for another piece with a different subject.

30 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Soy Fan

Siempre había sido fan del trabajo de Leonid Afremov pero pensé que nunca podría comprar uno de sus cuadros pero revisé su pagina y me sorprendió mucho la variedad de productos que se pueden encontrar en su página, compré una recreación pintada a mano y estoy muy feliz con la pintura que recibí. Espero que sea el primer cuadro de mi colección.

4 de fevereiro de 2025
Avaliado com 4 de um total de 5 estrelas

Slow shipping but worth the wait

I ordered a painting by Afremov art studio called Rain’s Rustle in the Park . I thought the painting was in stock and was going to arrive fast. But it was made after I placed the order . The the whole process took almost 3 weeks until the painting was delivered. The painting itself looks amazing. Its not the original, but totally worth the $178 I paid

4 de fevereiro de 2025
Avaliado com 5 de um total de 5 estrelas

Compré dos pinturas en promoción

Compré dos pinturas en promoción, una para mi y otra para regalo, necesitaba que la pintura llegara a tiempo para el cumpleaños de mi hermano así que contacté al servicio al cliente de afremov.com y me ayudaron a que las pinturas se enviaran rápidamente y llegaran para el día que las necesitaba. Mi hermano recibió su regalo a tiempo y estaba muy feliz. La calidad es buena y mi consejo es esperar a las promociones para que el precio sea mejor.

15 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

Me gusto

Por el precio que pagamos esperaba mucho menos, la pintura es muy bonita y pintada a mano, los colores son muy vibrantes, usamos un cupón por lo que el precio fue aun mas bajo. Definitivamente fue una buena compra.

16 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

Liked the art. I have a comment

People, do not forget to order stretching or “gallery wrapping” as they call it on afremov. It cost a fortune to stretch a painting in the USA. when, I placed the order, I forgot to add the stretching and the painting was delivered rolled inside a plastic tube. I got a few stretching estimates. The cheapest was $150 when I paid $139 for the painting itself. I contacted Afremov reps . They offered me to return the painting for stretching. But the total cost with the return fees was still $120 . Then they told me about plastic floating frames on amazon . I ordered one for $35 and the painting looks very good inside under plastic glass.

22 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

I ordered a painting in November

I ordered a painting in November . It was never delivered . Because of the holidays, I didn’t have time to be checking . The package was declared lost by FedEx. The Afremov team was nice enough to provide a free replacement. I asked them to send the replacement by a different company. It was just delivered by DHL. I love the painting. It looks very colorful.

3 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

Originally I wanted to give 1 star…

Originally I wanted to give 1 star review. The painting smelled like fresh paint when it arrived. I contacted the customer service . They explained to me that I ordered a recreation which was made per order, not the original painting. I was very naive thinking that the original will cost $178. Honestly, I did not read the description when I made the order. Considering that I ordered a copy, I’m very happy with the product. The painting looks very close to the original. The texture is very thick.

15 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

I liked the art

I read some negative reviews here on trust pilot. So, I did not order at first. But I was visiting the site all the time to look at the pictures. the paintings are really beautiful. the site support chat constantly offered me different discounts. I ended up giving in and ordering one painting on promotion for $89. I only accepted to order because they take paypal . If something goes wrong, its very easy to get your money back with paypal. The painting was delivered 2 weeks after I placed the order. I selected free shipping that takes 10-14 days according to the site. The painting looks very good . I hung it above my computer desk.

28 de janeiro de 2025
Avaliado com 4 de um total de 5 estrelas

Pretty but delivery is long

I ordered from afremov in late December . I just got the package recently. They did not ship until January 10th . Closing for 2 weeks for the holiday is a bit too much. They did not work from December 22nd to January 7th . I would be giving 5 stars for the great quality of the painting. But the shipping took too long so I gave 4 stars.

9 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

Llego al tiempo

Yo necesitaba varias regalos de navidad para mi familia. uno de ellos gusta mucho el arte de Afremov . Cuando enteré que su taller esta en Mexico , me puse muy emocionada y compré 4 pinturas al Cleo . 3 pinturas fueron para regalar y una para mi casa. El envío fue realizado desde Playa del Carmen por DHL. El envío llego justamente 2 días antes de navidad. Las obras están muy encantadoras

15 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

high quality

I bought a replica of an original painting, hand painting by an artist. The shipment was fast and, above all, it is absolutely beautiful and high quality. I am very happy and plan to buy more paintings in the future.

8 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wow ! Amazing Art!

The paintings look amazing. I have seen them before but I ordered one painting from a facebook ad. It was not the original because it cost only $139 but it looked great. IT was painted with oil on canvas just like the original and I could feel the texture by touching the painting.

9 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

I have a few of the paintings and…

I have a few of the paintings and bought them because I like the vibrant colours and they look great in my home. I was never in any doubt what they are, some are mixed media ones and some are studio recreations but they are lovely artwork bought for what they are, not as some sort of investment. Anyone wishing to purchase must read the details for each piece to make sure they understand what they are buying.

I had a small query and my email was answered within minutes and my issue sorted within a day so I didn't have and problems with customer support, in fact, they were first class.

23 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Zeer frauduleus!

Ik kocht ruim een ​​maand geleden 3 originele schilderijen op Afremov.com voor mijn dochter als cadeau. Toen ik ze kocht, was er een duidelijke bevestiging dat als je niet tevreden bent, je binnen 90 dagen een gratis terugbetaling kunt krijgen. Omdat mijn dochter de schilderijen niet wilde, vroeg ik om een ​​terugbetaling. Maar na veel aandringen en e-mails werd slechts een fractie van de kosten terugbetaald. Na veel e-mails waarin om een ​​volledige terugbetaling werd gevraagd, blijft het helaas stil aan de andere kant. Het is een schande om kopers voor de gek te houden. Achteraf gezien blijken deze schilderijen ook niet origineel te zijn.

14 de dezembro de 2024
Avaliação não solicitada
logotipo da Afremov

Resposta da Afremov

Thank you for your comment. However, I would like to clarify that the paintings were never sent back to us. We provided you with a partial refund and a return label to facilitate the return process.

Please understand that a full refund will only be issued once all the paintings have been returned to us. It is not fair to the seller to retain both the merchandise and the payment unless the items were either not as described or damaged. In your case, the box was not even opened, which further complicates the situation.

We appreciate your understanding and hope to resolve this matter fairly for both parties.

Please use the return label and ship paintings back to us in order to have full refund

Sincerely,

Avaliado com 1 de um total de 5 estrelas

Made in China - Misleading information

The painting is shipped from China.
The certificate states only that the painting is a replicate from Afremov studios.
2 months after I placed the order and without any prior notification, I was requested to pay import duties and fees.

20 de outubro de 2024
Avaliação não solicitada
logotipo da Afremov

Resposta da Afremov

Thank you for your feedback regarding your recent purchase. We apologize for any confusion or inconvenience caused by the shipping and customs process.

Firstly, regarding the origin of the shipment, we work with artists in several countries, including China, Mexico , USA, Argentina , Chile, and Czech Republic , Afremov studio is an international project.

We also work with shipping centers in China and Europe to ensure faster and free transport to Asia and Europe based customers.

All paintings are hand-painted by our trained studio artists, and the certificate you received is correct in stating that it is a replication from Afremov Studios, as Leonid Afremov passed away in 2019, and we now offer recreations of his work by studio artists trained in his technique as well as limited editions and originals from Leonid Afremov himself that we still have in the inventory.

We recommend our buyers to read the descriptions inside the links because the list view only shows the title and price. You need to click inside to see the details and the size. Everything comes according to the descriptions


Concerning the import duties and fees, we understand this can be unexpected. Our website explicitly states that customers are responsible for any customs duties and taxes imposed by their country's regulations, as these are beyond our control. However, to mitigate this, we offer store credit equivalent to the amount of import taxes paid for future purchases. Please send us a copy of your tax receipt to orders@afremov.com (mailto:shipping@afremov.com), and we will provide you with a discount code for the amount you've had to pay.

Shipping policy - https://afremov.com/shipping-policy.html

return and exchange policy - https://afremov.com/return-and-exchange-policy.html

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