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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

This company is fraudulent. They state paintings are originals and NOT PRINTS, but I received a painting that is a print with some paint details added on top. The other painting I purchased stated it... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Living in a remote part of Canada, snowy days often keep me stuck indoors and it can get pretty lonely. One day, feeling a bit blue, I saw an ad on Facebook featuring colorful paintings. A painting of... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered an original oil and worked with Boris. He was a pleasure to work with, professionally packed the painting, and quick shipped it to the US. The painting is absolutely beautiful, definitely... Ver mais

Avaliado com 3 de um total de 5 estrelas

Złożyłam zamówienie w sobotę wieczorem, ale w niedzielę anulowałam je, zmieniłam zdanie. Mimo to wysłano mi paczkę, której nie chciałam. To niezgodne z prawem konsumenta. Odmówiłam odbioru przesyłk... Ver mais

Detalhes da empresa

  1. Loja de decoração de design de interiores

Escrito pela empresa

Online Art Gallery of Artist Leonid Afremov Mexico


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

270 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(270)

22 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Absolutely terrible experience

Absolutely terrible experience, I ordered 2 paintings at $150 each and what I received was 2 pathetic attempts at replicas of the paintings, I tried to get a refund but they sent a ups form for the return and it was difficult to arrange since I am in Australia. After a while of organizing postage, I contacted them to send another packing slip but they did not respond so now I can't get a refund.

Update: I have received a full refund but not the email with return labels so I still am unable to send them back

4 de setembro de 2021
Avaliação não solicitada
logotipo da Afremov

Resposta da Afremov


Dear Ricky,

Thank you very much for your purchase. I check the communication records related to your order. We have not had any messages from you since April 8th 2021. that's when we send you a return label. But that's not a problem :) I just issued a full refund of your order. You will get it within 5 business days. Tomorrow we will send you an email with new return labels. Please send the paintings back at your earliest convenience

If you have any questions, please ask. Customer satisfaction is our main goal.

Best Regards


Boris Afremov
Operational Manager

Avaliado com 1 de um total de 5 estrelas

Simply Awful!

If I could give this review no stars I would! I paid for what turned out to be a shoddy, poorly painted interpretation of a Leonid Afremov painting! It was ludicrously bad. I should have gone on to Amazon and bought a cheap canvas version. As I live in Northern Ireland I will have to pay so much to return the painting that it’s not worth my while! My 6 year old grandson could have painted the figure in the painting better! It was clumsy and so childlike! The colours, the reflection, every aspect of this painting was so amateurish! It lacks detail and any finesse! I am disgusted! I wish I could share images. If I could... no one would purchase! The complaints procedure was straightforward but due to various requests for emails and photographs to corroborate my complaints, and a spell of illness on my part, I missed the free return date, even though I complained immediately. This painting I received tarnishes the legacy of Leonid Afremov and is an embarrassment to his beautiful work! I’m so disappointed!
Since posting I must say the Afremov Company have gone out of their way to rectify this matter. They have supplied me with free postage through UPS. Since that is problematic from NI, they have refunded me my payment already. I fully appreciate this response. I was disappointed because I love the work of Leonid Afremov so much! It’s amazing. So beautiful. I think I got unlucky as many people seem to have had very good experiences with the works they received. Thanks to those at Afremov who responded to me. I appreciate your help.

12 de agosto de 2021
Avaliação não solicitada
logotipo da Afremov

Resposta da Afremov

Dear Customer,
 
Thank you very much for your purchase. I'm sorry that you do not like the painting. the painting was created by Afremov studio as described. in order to get the free return, you must send it back within 30 days of the delivery date. In your case, it took almost 2 months before we got a response with the pictures. Considering your special health circumstances( we were not aware of before), we will allow you a free return for return for refund or exchange for another painting or canvas print. We sent an email with a prepaid return label for UPS . Please contact us by email shipping@afremov.com to further discuss the return or exchange .

As soon as the painting is sent back, we can issue a refund.

Our return and exchange policy - https://afremov.com/Return-and-Exchange-Policy.html

Lifetime exchange - https://afremov.com/lifetime-exchnage-policy.html


If you have any questions, please ask. Customer satisfaction is our main goal.
 
Best Regards ,
Boris Afremov
Operational Manager


PS. august 16th 2021 - We reviewed your situation and sent you a prepaid return label. Please return the painting when you have a chance . we issued the refund already to Visa ############7785

Avaliado com 5 de um total de 5 estrelas

Excellent experience

Excellent experience. Recreations have beautiful colors. The customer service also is very professional and helpful.

4 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Always great offers!

Always great offers. I often go to the website of the Afremov studio and admire the art. I recently purchased a set of 6 paintings by Giclee for just $200. Very beautiful!

25 de julho de 2021
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I thought it was a poorly done replica

I was really excited about getting a replica of Bewitched. I thought it was a beautiful painting and understood it was a replica when I ordered it. However, I was very disappointed. I think it is a poorly done replica, the original painting looks more yellow, however, this one looks more orange. Also, some of the details of the painting aren't the same. The replica doesn't have as many defined street lights, the head on the person looks different than the original. The painting itself, not as a replica, is fine but I was disappointed they didn't do a great job of actually replicating the painting. I made the mistake of not opening it and looking at it before taking it to a place to get the canvas stretched. So it was too late to return it. It's still beautiful but I still have a bit of disappointment about the whole thing.

25 de julho de 2021
Avaliação não solicitada
logotipo da Afremov

Resposta da Afremov

Dear Customer,

Thank you very much for your purchase. I'm sorry that you do not like the painting. If you are not satisfied with your painting, you can still take advantage of the lifetime exchange. Considering your circumstances, we can do the exchange without additional cost.

Lifetime exchange - https://afremov.com/lifetime-exchnage-policy.html

If you have any questions, please ask. Customer satisfaction is our main goal.

Best Regards ,
Boris Afremov
Operational Manager

Avaliado com 5 de um total de 5 estrelas

I received the first parcel from afar

I received the first parcel from afar, from Afremov's studio. I ordered a painting, I was very worried about how it would come, but everything worked out just fine, largely thanks to the good work of the studio managers.

15 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A true family business

I recently placed an order with Abremov.com. Sadly, a difference of opinion about household spending meant I had to request to cancel the order. I emailed Abremov through my account on their page and was surprised to receive a reply on a Sunday (outside of their normal office hours) Abremov.com agreed and promised a refund within 5 business days. True to their word on Wednesday the refund came into my PayPal account. The site promises absolute satisfaction and that they will do everything to ensure you are happy, my experience makes me believe this is a sincere promise from honest and honourable people, a true “family business”
I did not receive a painting myself on this occasion, but examples of the “recreations” I have seen are beautiful. Remember they are recreations not copies each recreations is organic and unique in itself as an individual piece of natural creation. One day I will hang one of these on my wall.

14 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The artist's website is excellent

The artist's website is excellent, you can view all the splendor of the works and decide on the order. Everything is quite fast if it's not under the order. But even so, it's worth waiting for such beauty.

19 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

These are so positive and cheerful…

These are so positive and cheerful paintings, each creates an emotion, always a good one. My friends and I bought some paintings, most of all I like the AURA OF AUTUMN - triplex. It looks nice above the fireplace

10 de junho de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Beware of student copies opt for prints

I bought a reproduction from this site. The site shows you the original painting not the reproduction you will receive. So beware these are clearly painted as practice work by students. I was very unhappy with the painting I received. When I complained the company the replied quickly with a number of options. I opted to get a fine art print of the original and am much happier with the result.

10 de junho de 2021
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Misleading but still good product

Most of the works likely weren’t made by Afremov himself but rather reproduced in an art studio in Mexico run by his sons. still though the actual products are genuinely pretty and of good quality. You still get ur money’s worth.

(I’m not stupid there’s no way a single artist would be able to reproduce his art on such a massive scale to the point where you’re still selling hundreds of “authentic recreations” years after his death. Also you slipped up a few times where the “original artwork” was slightly dif than the actual picture, also recycled). Still genuinely sorry for ur loss though

22 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I wanted to buy one of Afremov's…

I wanted to buy one of Afremov's paintings very much, but I didn't know how to do it. It's great that you suggested there an artist's studio. I made an order, I had to wait, of course, but my living room is already decorated with 2 paintings - CANAL IN VENICE and LAS VEGAS.

17 de maio de 2021
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Mieszane uczucia.

Złożyłam zamówienie w sobotę wieczorem, ale w niedzielę anulowałam je, zmieniłam zdanie. Mimo to wysłano mi paczkę, której nie chciałam. To niezgodne z prawem konsumenta.
Odmówiłam odbioru przesyłki. Mimo to długo nie otrzymywałam zwrotu pieniędzy. Firma afremov zwlekała z odbiorem paczki DHL z nieznanych przyczyn.
Dzięki pośredniej pomocy portalu Trustpilot w zgłoszeniu problemu, po miesiącu od zamówienia uzyskałam zwrotny przelew. To długo, ale cieszę się, że mój głos został wreszcie wysłuchany.

10 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent!!!!

We had a terrible missunderstanding. I received a call from Boris, and everything is sorted out. I do advise, if anything goes wrong, contact them please!
Result: I ahve two wonderful hand paintings from Afremov in my room! Will cherish them forever! Thank you so much Afremov team!

4 de maio de 2021
Avaliação não solicitada
logotipo da Afremov

Resposta da Afremov

thank you:)

Avaliado com 4 de um total de 5 estrelas

Beautiful paintings, mostly like the originals

Beautiful painting for a very fair price. Shipping was quick (even from Mexico to Switzerland!) and if there is a delay, they inform you about it right away.
I am so happy I discovered this artist and I will definitely order again!

Edit:
After ordering two more paintings, I wonder if I got particularly lucky with the first one. There were some clear differences in color and quality, one so much that I sent one of the paintings back. The coloring was way darker and heavier on the red/orange tones than the original. The other piece is okay but not quite as beautiful or detailed as the original. I am new to buying replications of paintings online so maybe my expectations were a little high, but I was still quite surprised by the differences between the picture online and what I received.

I will say that their customer service is excellent, so at least it was resolved with a full refund.

17 de abril de 2021
Avaliação não solicitada

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