I used to be a big fan of Again Faster, but unfortunately their quality and service have really dropped off. Our most recent purchase of 20 brand-new AdMats turned out to be a huge disappointment. Aft... Ver mais
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Veja o que dizem as avaliações
Quick next working day delivery with DHL tracking. Products came perfectly packaged with no signs of damage or defects. Flat Bench made from solid steel construction, comfortable bench covering for lo... Ver mais
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So superb shipping by Again Faster, with one of the best weight lifting benches on the Market. I've been looking to upgrade my home gym and this commercial grade bench is not only much cheaper than... Ver mais
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Purchased awaits bench and arrived extremely quickly. The service team have been amazing providing instantaneous guidance and support. The products is fabulous and I can see it outliving me. I... Ver mais
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Detalhes da empresa
Escrito pela empresa
Again Faster are a leading supplier of high-performance, durable, functional fitness, weightlifting and strength equipment to home gyms and commercial fitness facilities across the UK & Europe. Please browse our website for one of the best ranges of barbells, bumper plates, power racks and weight benches to take your fitness to the next level! Exceptional equipment design and customer service are the heart of everything we do, and we pride ourselves on always striving to improve, just like our customers with their training efforts. We have multiple finance and payments options available for both individual customers and businesses so that you can spread the cost of your equipment purchases over time. Head to the finance area of the website for more information.
Informações de contato
Unit 9, Trent Gateway Technology Drive Beeston Business Park Nottingham United Kingdom , NG9 1DA, Nottingham, Reino Unido
- service@againfaster.eu
- againfaster.eu
3,8
Muito Bom
2 mil avaliações
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Power rack is great
Power rack is great. But communication with company is absolutely terrible. Never got any responses back from messages or from telephone calls. Wanted to change some items on order but could not get through to do it.
1 de agosto de 2025
Resposta da Again Faster Europe
Thank you for your feedback — we're glad to hear you're happy with the power rack!
That said, we're sorry to hear about the difficulties you experienced trying to reach us.
If there's anything still unresolved or you'd like to discuss your order further, please don’t hesitate to reach out to us.
Thank you again for your support and patience.
Team AF
Great bench and squat rack
Great bench and squat rack! The 20% discount was a nice bonus. The rack feels solid, and the bench is heavy-duty.
24 de julho de 2025
Resposta da Again Faster Europe
Thanks so much for your review!
We're thrilled to hear you're happy with the bench and squat rack! It's great to know the rack feels solid and the bench delivers on durability.
We appreciate your support and hope you continue to enjoy your workouts!
I didn't actually make a purchase
I didn't actually make a purchase ! I placed an order that I had to cancel. Again Faster did however deal with the cancellation and refund of funds very effifciently.
25 de junho de 2025
Resposta da Again Faster Europe
Thank you so much for taking the time to leave a review—even though your order didn’t go ahead in the end! We're really glad to hear that our team handled the cancellation and refund process efficiently for you.
If there's ever anything you need in the future, we’d love the chance to help again.
All the best,
Team AF
Nobody seems to work for this company
Having ordered the wrong kind of dumbbell on Thursday of last week, I immediately realised my mistake have have been trying to cancel the order ever since. There appears to be no option to do it yourself, and nobody seems to answer any form of communication. I have so far tried (multiple times) calling, emailing, the WhatsApp service, and the online chat function, all within normal working hours. The phone line goes to answer machine and all other methods go unanswered or are said to be offline.
This company appears to be an local distribution center for an American manufacture, and I can only assume is being run on a shoestring.
Having bought a lot of similar gym equipment in the past I can only recommend that future prospective customers try a competitor like Mirafit instead, with whom I have always had a prompt response from for any issues encountered.
30 de junho de 2025
Avaliação não solicitada
Resposta da Again Faster Europe
Hi Andrew,
Thank you for taking the time to leave a review, and we’re really sorry to hear about your experience.
We understand how frustrating it can be to place an incorrect order and not be able to make changes in time. Your email reached us after business hours on Thursday, and while we always do our best to intercept or amend orders before dispatch, Fridays are our busiest day for fulfilling shipments to ensure the fastest delivery times possible. Occasionally this means there’s a very narrow window to stop or change an order before it leaves us.
We’re sorry that you struggled to reach us during this time. We’ve recently experienced a high volume of inquiries, and while that’s no excuse, we’re actively improving our systems and coverage across all communication channels to make sure messages like yours are picked up faster in the future.
We are a UK-based company and take pride in delivering quality equipment with dedicated local service and support. We absolutely welcome feedback like yours, even when it’s critical, as it helps us get better.
If your issue is still unresolved, please reply to your original email or send a message referencing your order number and we’ll prioritise a resolution.
Thank you again for your patience and for giving us the opportunity to address this.
Best regards, Team AF
Resposta da Again Faster Europe
Thanks for taking the time to leave us a review!
We work hard to ensure that our service and products are the best that we can make them!
Good luck with your lifting goals and don't forget to tag us on social media via @againfastereu
#pursueyourevolution
- Team AF
Resposta da Again Faster Europe
Thanks for taking the time to leave us a great review!
We are a passionate team when it comes to our products and service!
Tag us in any pics via @againfastereu on social media and use #PursueYourEvolution
- Team AF
Great kit but customer service not great
Great quality and good value kit but spoilt by poor customer service: phone never answered, messaging via chat extremely slow, long wait for email reply and poor/no comms about split orders.
Conflicting references to delivery charges at various parts of the website so beware that the actual charge at checkout may not be what youve read and are expecting.
21 de maio de 2025
Resposta da Again Faster Europe
Thanks for taking the time to leave us a review.
We're very sorry to hear that you're not entirely happy with the service received.
The delay in responding was due to the long bank holiday weekend, while our office was closed. I can see that you received a response first thing Tuesday morning.
We aim to make our shipping charges as transparent as possible. To make it more affordable for smaller orders, we charge fixed rates, determined by order size.
Due to the size and weight of our equipment, some of it may need to be manually handled, as it can't be sorted by machines. The courier may split your order in order to deliver as soon as possible. This is communicated on order confirmations
If there's anything you'd like to discuss, or if you have any further feedback, please feel free to get in touch with us at service@againfaster.eu.
Thanks
- Team AF
Terrible experience
Terrible experience. Hidden delivery fees. Low to average quality products. Don’t buy from them, they have a big marketing spend but are far from the best place to shop.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Again Faster Europe
Thanks for taking the time to leave us a review.
We're very sorry to hear that you are not happy with your experience with us.
The charges that you mention are not shipping costs billed by us, or paid to us. They are for tax and duty, billed by the tax authorities in the country of delivery. We do have a pop up on our website to notify customers of this, as we aim to be as transparent as possible.
I can't see any correspondence regarding any issues with the products purchased. We pride ourselves on the quality of our equipment, so If there's anything you'd like to discuss, or if you have any feedback, please feel free to get in touch with us at service@againfaster.eu.
Thanks
- Team AF
Resposta da Again Faster Europe
Thanks for taking the time to leave us a great review!
We are a passionate team when it comes to our products and service!
Tag us in any pics via @againfastereu on social media and use #PursueYourEvolution
- Team AF
excellent delivery equipment was in…
excellent delivery equipment was in excellent condition - have started training on it already 💪🏼
17 de abril de 2025
Resposta da Again Faster Europe
Thanks for taking the time to leave us a review!
We work hard to ensure that our service and products are the best that we can make them!
Good luck with your lifting goals and don't forget to tag us on social media via @againfastereu
#pursueyourevolution
- Team AF
Failed to deliver more than 8k worth of…
Failed to deliver more than 8k worth of equipment. 2 years later still chasing.
worst customer service ever - lied about sending equipment then stopped replying or answering calls still chasing them.
Warning DO NOT USE them have just spoken with someone who is owed 27k from them
28 de abril de 2024
Avaliação não solicitada
Resposta da Again Faster Europe
Hi MTI,
We’re very sorry to hear about your experience.
However, we believe there may have been some confusion. You left this review on the page for Again Faster UK, a separately owned and operated business from Again Faster New Zealand.
We want to assure you that Again Faster UK is independently run and has no involvement in the situation you described. Nevertheless, we understand how frustrating your experience must have been, and we encourage you to continue following up directly with the correct company in New Zealand.
If there’s anything we can do to assist you in connecting with the right team, please don't hesitate to contact us at service@againfaster.eu
Best regards,
The Again Faster UK Team
Fast delivery, good packaging and courier
We ordered an ex competition rowing machine. The courier was DHL so we received a lot of delivery updates throughout.
The product was well packaged and other than minor cosmetic scuffs, in great condition. It was ready to set up and use immediately. Couldn't be happier with the purchase process.
10 de abril de 2025
Resposta da Again Faster Europe
Thanks for your review!
We're happy to hear you are pleased with the equipment and service received.
Good luck with your training goals.
- Team AF
Communication was poor
Communication was poor, had to chase for an update, no tracking details of delivery.
Delivered on day stated with no issues.
Bikes in great condition 👌
5 de abril de 2025
Resposta da Again Faster Europe
Hi James
Thanks for taking the time to leave us a review.
We're pleased to hear that you're happy with the condition and delivery of the Bike.
I can see that an order confirmation was sent at the time of purchase. Our team then contacted you within 2 working days of you placing the order, to provide you with a scheduled delivery date.
Bikes are delivered by our in-house driver, so I'm afraid we're unable to provide tracking that would typically be used by a standard courier. We will look into whether there's a way that we can improve upon this.
Tag us in any pics via @againfastereu on social media and use #PursueYourEvolution
- Team AF
GHD Machine
easy to order, fast delivery, excellent customer service, product is quality and fit for purpose
31 de março de 2025
Resposta da Again Faster Europe
Thanks for taking the time to leave us a review!
We work hard to ensure that our service and products are the best that we can make them!
Good luck with your lifting goals and don't forget to tag us on social media via @againfastereu
#pursueyourevolution
- Team AF
Resposta da Again Faster Europe
Thanks for taking the time to leave us a great review!
We are a passionate team when it comes to our products and service!
Tag us in any pics via @againfastereu on social media and use #PursueYourEvolution
- Team AF
Resposta da Again Faster Europe
Thanks for taking the time to leave us a review!
We work hard to ensure that our service and products are the best that we can make them!
Good luck with your lifting goals and don't forget to tag us on social media via @againfastereu
#pursueyourevolution
- Team AF
Great experience
Great experience, fab comms, speedy delivery and the items are great, exactly as described and better value that others I researched.
6 de março de 2025
Resposta da Again Faster Europe
Thanks for your review!
We're happy to hear you are pleased with the equipment and service received.
Good luck with your training goals.
- Team AF
I would give 5 stars
I would give 5 stars
Communication great thought out
Bike in great condition
11 de fevereiro de 2025
Resposta da Again Faster Europe
Thanks for your review!
We're happy to hear you are pleased with the equipment and service received.
Good luck with your training goals.
- Team AF
Great equipment and fast delivery
Great equipment and fast delivery! Would definitely order from here again.
12 de janeiro de 2025
Resposta da Again Faster Europe
Thanks for your review!
We're happy to hear you are pleased with the equipment and service received.
Good luck with your training goals.
- Team AF
Great set of dumbbells which arrived…
Great set of dumbbells which arrived Very quickly Great reliable service
5 de janeiro de 2025
Resposta da Again Faster Europe
Thanks for taking the time to leave us a great review!
We are a passionate team when it comes to our products and service!
Tag us in any pics via @againfastereu on social media and use #PursueYourEvolution
- Team AF
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