I am so happy I decided to use Agria for my pets insurance. My beautiful 2 year old Newfy Cross developed hip issues recently which was heartbreaking to discover but thanks to Agria she will be looked... Ver mais
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Veja o que dizem as avaliações
One of our senior dogs had quite a lot of illness recently and subsequently went over the rainbow bridge. Nothing but rapid responses and settlements and a lovely sympathy letter from Agria when he p... Ver mais
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I was recommended Agria and I can certainly see why. I spoke with Mave to arrange cover for our Autism support dog, Loulou, and she made the entire process stress-free. Her explanations were clear and... Ver mais
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We have held pet insurance with pet insure for the last 11 years since our Rough collie Bressie was a pup. We have found dealings at all times excellent particularly in recent times when Bressie... Ver mais
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Detalhes da empresa
Escrito pela empresa
We know how much you love your pets and horses. We love ours too. That's why we provide lifetime dog, cat & horse insurance, ensuring that every beloved member of your family receives the care they deserve.
What sets us apart
Escrito pela empresa
- Best of care for pets and peace of mind for owners
- We shape our products by working with vets, breeders and rehoming organisations. We believe in a tailored approach to pet insurance, which is why our policies offer a flexible range of options so our customers only pay for what they need. Our staff love animals and are committed to ensuring pet owners receive the best service. Our claims handling team consists of veterinary-trained nurses and all our staff are based here in Ireland. As pet insurance specialists, innovation, research and working with animal health and welfare partners is at the heart of what we do. We believe pet insurance should be simple and uncomplicated.
Informações de contato
PO Box 911, Little Island, T45 YR96, Cork, Irlanda
- 0212029119
- info@agriapetinsure.ie
- agriapetinsure.ie
10% Online Discount Available
4,8
Excelente
985 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to deal with
The application was handled through my vet who was aware of the application process with this company which was very reassuring. Once I submitted all the documents (as this was a first claim) everything was handled and refunded correctly.
1 de setembro de 2023
Avaliação não solicitada
Resposta da Agria Ireland
Hello Lainey,
Thank you for taking the time to leave us a review.
We are glad to hear that the process was smooth and that your vet was able to assist you along the way. It is great to know that your claim was handled efficiently and that you felt reassured throughout the process.
If you ever need any further assistance, do not hesitate to reach out!
Kind Regards,
Agria PetInsure Team
Amazing service
Amazing service. Any time I speak with them on the phone their customer service agents are very friendly and upbeat.
Recently had to put in claim as my dog required surgery and the service was second to none they processed the claim within the time frame they set out on their website and processed the funds very quickly I was delighted with service from start to finish, easy to deal with, never had any issues with them.
30 de dezembro de 2023
Avaliação não solicitada
Resposta da Agria Ireland
Dear Danielle Higgins,
Thank you so much for your kind words and for sharing your positive experience with Agria Petinsure. We are thrilled to hear that you find our customer service agents friendly to engage with. Providing excellent service is at the heart of what we do.
We understand that moments like having to put in a claim for your dog's surgery can be stressful, and we are delighted to hear that our team was able to provide you with a seamless and efficient experience.
Your satisfaction from start to finish is our ultimate goal, and we appreciate your trust in us. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Thank you for choosing Agria Petinsure for your pet's well-being.
Regards,
Team Agria Petinsure
Claim sorted promptly
Claim sorted promptly, good communication throughout, would recommend to a friend
1 de dezembro de 2023
Avaliação não solicitada
Very disappointed
Very disappointed! This is a company that I will definitely not trust to be genuine and honest when it comes to help during a critical situation, if one is to happen to our pets. Thankfully we had a minor issue which did cost us a lot, like the review below they have told us that the ear infection was a pre existing condition which is not true and there is absolutely no evidence of this. Although the day before making this decision they asked me for vaccinations card from the breeder, dating back 3 years?? all of the vaccinations and appointments are up to date, therefore any previous history is absolutely irrelevant especially that our pet was 100% healthy. They have then followed with a statement that they don’t cover any skin condition because our pet was just over 2 years when we insured her. In my opinion this absolutely absurd, it is even more frustrating that we have been warned multiple times that they are terrible at paying in case something did happen and will avoid it by all means. I genuinely wish I took this advice and saved myself stress and frustration. Lastly and most Importantly we are very lucky that it was not a serious situation and we can now place the health and well being of our precious pets in hands of a trustworthy, honest and professional company, which is certainly not this one.
30 de novembro de 2023
Avaliação não solicitada
Resposta da Agria Ireland
Dear Alina Bakhmayer,
We appreciate the time you've taken to provide feedback on your recent experience. We deeply regret the concerns and frustrations you've faced regarding your pet's insurance coverage and our service.
We take all feedback seriously and our claims team has been in contact with you regarding your claim. As with all insurance policies, there are corresponding Terms and Conditions. We would welcome the opportunity to engage in further discussion to better understand how we can assist you.
As you have been advised, you can appeal the decision on your claim. We encourage you to avail of this option, as this will provide you with the opportunity to submit additional information and have your claim reviewed again. It's disappointing to learn that your experience has resulted in a lack of trust in our company, especially since the well-being of pets is our top priority in all our endeavours.
Should you wish to speak to a member of our Customer Care Team we would be happy to address your concerns. Please do not hesitate to reach out to us at (021) 202 9119. Your satisfaction and your pet's health remain paramount to us.
We value your feedback and wish you and your furry companion all the best.
Excellent Service
Agria were extremely professional with my first Pet Claim, the whole experience was very easy and Agria took the work out of it for me, handled everything in a timely manner. Thank You Agria Team 👏👏👏👏👏
7 de outubro de 2023
Avaliação não solicitada
Resposta da Agria Ireland
Dear Alison,
Thank you for taking the time to share your delightful experience with us! We are thrilled to hear about your satisfaction with our services regarding your first pet claim.
Our team at Agria Petinsure strives to ensure that our customers have a hassle-free and efficient experience, and it brings us immense joy to know that we succeeded in making the process easy and stress-free for you. Your kind words about our professionalism and timely handling mean a lot to us.
We deeply appreciate your trust in Agria and for acknowledging the efforts of our dedicated team. Should you have any further queries or require assistance in the future, please don't hesitate to reach out. We are always here to assist you and your furry companion.
Thank you once again for choosing Agria Petinsure. We look forward to continuing to provide exceptional service to you and your pet.
Excellent customer service We have held pet insurance with pet…
We have held pet insurance with pet insure for the last 11 years since our
Rough collie Bressie was a pup.
We have found dealings at all times excellent particularly in recent times when Bressie was not at his best and we had to submit claims they were processed efficiently and without fuss.
We also received very nice emails expressing sympathy when he died
which were much appreciated.
I would recommend petinsure without hesitation as a company to insure your pet.
Joe McGowan
16 de outubro de 2023
Avaliação não solicitada
Resposta da Agria Ireland
Dear Joe McGowan,
Thank you so much for your kind words and the trust you've placed in us for over a decade.
Providing exceptional service to our valued customers like you is our utmost priority, and we are delighted to hear about your positive experiences with us. Your feedback is invaluable to us, and we're glad to have been able to assist you efficiently and compassionately when needed.
Your recommendation means the world to us, and we will continue to work hard to uphold the trust you've placed in us.
Once again, thank you for your kind words, and please accept our heartfelt condolences for the loss of Bressie.
-Team Agria Petinsure
They will look for ridiculous reasons…
They will look for ridiculous reasons not to honour the claims. In my case, they decided that an ear infection was a pre-existing condition, as it had happened on the 14th of the 14 days stand down period after the start of the policy, and then again basically 8 months later.
They must have felt really smart contacting my vet back and forth and finding this loophole to avoid paying just a few quids. What a great use of the company's time and resources! And in return, losing a customer for a lifetime. What a deal. Kudos to anyone who thought this was a wonderful idea.
15 de agosto de 2023
Avaliação não solicitada
Resposta da Agria Ireland
Dear Giorgia,
We are sorry to hear about your recent experience. We understand the frustration that can arise when an expected payment is not processed.
All claims are reviewed in line with the Terms and Conditions of the Policy. Our claims team have been in contact with you regarding your claim and have provided you with details of the next steps, should you wish to appeal our decision.
We want to emphasise that we take all customer concerns seriously and are dedicated to addressing them promptly and efficiently.
We have logged your feedback and we would like to assure you that we are at all times, seeking to improve our products and services in line with our customers needs.
Best regards,
Team Agria Petinsure
TERRIBLE!!!
BE VERY WARY IF INSURING A RESCUE PET. We have insured our dog (a rescue) since we got her at 2 years old. She is now 6 and needs a procedure. They are trying to get out of paying for it as we don't have her clinical history from birth!!! If this is the case then why did we bother insuring her as we can never make a claim!!!
22 de fevereiro de 2023
Avaliação não solicitada
Highly recommended
I recently had to avail of the policy I had purchased due to a freak accident my one year old dog had at Christmas. I can only say they were so helpful from start to finish and kept me updated all the time. They made a very stressful situation a lot easier and with very little paperwork for me to complete. I have no hesitation in recommending them to anyone else who needs pet insurance, something I am very glad I have.
30 de dezembro de 2022
Avaliação não solicitada
Best pet insurance in Ireland
We insured our now passed dog with petinsure.ie, they were so lovely and so helpful the years we had Honey, a brilliant and kind customer support team that were so quick to answer the phone and asked how she was every year we renewed, the renewal process was easy and the rates they charge given the ease of the claims process is little to none, thank you all so much
29 de setembro de 2022
Avaliação não solicitada
got very quick replyntacted pet insurance and asked for a…
Contacted pet insurance and asked for a quote,I was asked to fill in some details, which I did,
lady contacted me following day,with quote and left me to think about it and talk to my wife,
We were very impressed with the quote and service, so we now have our dog Wilson covered
9 de setembro de 2022
Best price for pet insurance
Great website, competitive and easy to use.
Pleasure to deal with
12 de setembro de 2022
Decided to get pet insurance at 7.30 am…
Decided to get pet insurance at 7.30 am on the 8th Sep 2022. In less than 15 minutes all sorted, no hastle,not loads of forms, just plain and simple process. Wonderful and reasonable too. Imelda
8 de setembro de 2022
Straightforward easy to use website…
Straightforward easy to use website no endless forms
26 de agosto de 2022
I would like to receive a booklet ....
I would like to receive a booklet ....
So that i could review my policy more easily...
1 de setembro de 2022
Excellent service
Excellent service, well informed, made the decision to get a new quote very easy.
5 de setembro de 2022
Resposta da Agria Ireland
Dear Bernie,
Thank you for joining the Petinsure Family!
We strive to provide the best possible customer service, so to find that your experience was good is brilliant news! Thank you so much for the kind words, we will certainly share your feedback with Jeroen. We look forward to being of any assistance to you that you may need. Please feel free to get in touch should you have any queries or questions at all!
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
Recommended
Always a prompt response, proactive and payments quickly sorted. And genuinely sympathetic and lovely communication around our dog's death.
8 de abril de 2022
Avaliação não solicitada
Resposta da Agria Ireland
Dear Orla,
We are thrilled to hear that your claims and communications with us were both professional and efficient! This is exactly what we would hope your experience to be. Thank you so much for the kind words, we will certainly share your feedback with the team. We are sorry to hear your pet passed away we understand this can be a difficult time and if you need any further assistance do not hesitate to let us know.
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
Minimal cover
This is the first time I got pet insurance. The dog is 4 years old and we got him when he was 2. The policy covers very little because of his age and lack of history.
29 de agosto de 2022
Resposta da Agria Ireland
Dear Caroline,
Thank you for taking time to leave a review. We appreciate your feedback.
The policy covers unexpected veterinary cost for illness and injury. Unfortunately, based on the pets age at the inception of the policy, there are certain exclusions and limitations on cover as discussed with you with the agent you dealt with. You can submit claims for anything aside from these listed conditions for review by our claims handlers.
If you wish to discuss the details of the cover further, do not hesitate to let us know on 021 202 9119. Please also be advised that the policy comes with a 21 day cooling off period.
Kind Regards
The Petinsure Team
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