Becc is amazing. She genuinely cares. Becc works hard to troubleshoot and problem solve. She remains practical in problem solving all the while still remaining supportive and working with students. Be... Ver mais
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Veja o que dizem as avaliações
Originally was pretty bad with ridiculous marking times and fails for bad reasons like photos submitted in wrong format or other nonsense. Feedback was pretty good but, a 2 weeks wait to approve a typ... Ver mais
A empresa respondeu
Oliver is a great coach and has been very helpful during the virtual classes. He takes the time to explain what you need and is good at giving you examples that helps you understand the concepts.
Just got off a call with Quanah and he was amazing throughout the whole induction. He was well spoken, patients and knowledgeable. He answered all my questions without hesitation and rapidly too. He g... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The Australian Institute of Personal Trainers is a privately owned registered training organisation, specialising in a range of health, wellness and fitness qualifications which are delivered both online and face-to-face.
Informações de contato
54-58 Brookes St, 4006, Bowen Hills, Austrália
- aipt.edu.au
4,7
Excelente
686 avaliações
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service!
Michael was exceptional with information and setting it all up for myself. Made a plan that works great for myself to learn online and 1 on 1 with a mentor. Look forward to starting the course and the journey!
11 de setembro de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
It’s awesome to hear you've had such a great experience with our team, Nicholas. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.
All the best,
The AIPT Team.
EMJAY was very helpful & EXCEPTIONAL
EMJAY was very helpful, patient & understanding & went above & beyond to help with my enquiry at a very difficult time for me. The customer service she provided was Exceptional.
12 de setembro de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi T M,
Thank you for your kind words! We’re so happy to hear you’ve had a great experience with us. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.
Thanks again,
The AIPT Team
Clear communication
Clear communication, understanding and compassion from student services, particularly from Emjay!
9 de setembro de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Dominique,
We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!
All the best,
The AIPT Team.
Excellent customer service
Excellent customer service from Marc.
9 de setembro de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Thanks so much for sharing this great feedback with us!
We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.
Wishing you all the best,
The AIPT Team
Joy provides excellence.
Joy was pleasant and helpful in solving my issues. She went on to be extremely proactive with course advice and how to access my virtual classrooms.
9 de setembro de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
It’s awesome to hear you've had such a great experience with our team, S Kadir. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.
All the best,
The AIPT Team.
Layko was very accomodating and helpful…
Layko was very accomodating and helpful in having my extension applied. Thank you!
8 de setembro de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Zeynep,
Thank you for your kind words! We’re so happy to hear you’ve had a great experience with us. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.
Thanks again,
The AIPT Team
Layko was super helpful!
8 de setembro de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Eli. We can’t wait to see where your career in Health & Fitness takes you!
All the best,
The AIPT Team
Layko was very helpful and supportive
Layko was very helpful and supportive
5 de setembro de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Herbie,
We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!
All the best,
The AIPT Team.
The team was very friendly and meet all…
The team was very friendly and meet all my needs and requirements. Layko was about to assist with re enrolling and RPL.
4 de setembro de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Thanks so much for sharing this great feedback with us, Troy!
We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.
Wishing you all the best,
The AIPT Team
*** Marc is fantastic to deal with at…
*** Marc is fantastic to deal with at AIPT —he's professional, approachable, and always responsive. His customer service is excellent, making the entire experience smooth and stress-free. The personal training course at AIPT is top-quality, with outstanding student support throughout. Highly recommended Marc & the team at AIPT *****
3 de setembro de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
It’s awesome to hear you've had such a great experience with our team, Kelsey. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.
All the best,
The AIPT Team.
Great Experience with the Support Team
Marc was super helpful and quick to respond, and he really took the time to understand my situation. Every time I’ve reached out through the chat app, everyone I’ve spoken to has been kind, supportive, and willing to go the extra mile to help. Really appreciate it! Thank you!
2 de setembro de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Rebecca,
Thank you for your kind words! We’re so happy to hear you’ve had a great experience with us. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.
Thanks again,
The AIPT Team
Excellent communication and was a great…
Excellent communication and was a great help!
2 de setembro de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Luke. We can’t wait to see where your career in Health & Fitness takes you!
All the best,
The AIPT Team
All the team of AIPT espically Ben,domic,joe smith,sarah,Jean F
I had a fantastic experience studying at AIPT. The entire team was always helpful, kind, and quick to respond. A special thanks to all the team especailly **Jean F.** for her exceptional support and guidance—her patience and expertise were invaluable and made all the difference. Highly recommend
2 de setembro de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Azhar,
We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!
All the best,
The AIPT Team.
Shoutout to the Fitness Faculty
It's been great working with the AIPT Fitness Faculty team. You guys are always friendly and helpful. In particular, I just wanted to give a massive shoutout to Abi and Ben. Abi was super patient and happy to go the extra mile to help. Ben was super chill, helpful, and accomadating in answering my questions.
On a slightly differnet note, I have found the PTCB01 Knowledge Quetsion to have quite a few confusing and/or unclear questions. Overall I've found most assessments clear, just this one that is at times confusing.
1 de setembro de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Thanks so much for sharing this great feedback with us, Adam!
We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.
Wishing you all the best,
The AIPT Team
Marc was very helpful for what i needed.
29 de agosto de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
It’s awesome to hear you've had such a great experience with our team, Matthew. We’re so happy you’ve enjoyed your studies, and we can’t wait to see where this exciting new chapter takes you.
All the best,
The AIPT Team.
Smooth and Supportive Enrolment Experience
The enrolment process was straightforward and well-supported. Kristy assisted me with all my queries throughout the process and was always prompt and responsive. After enrolment, I had a query regarding portal access, and Layko from AIPT was extremely efficient in resolving the issue over the phone, ensuring I had immediate access.
Overall, it has been a very positive experience at the start, and I look forward to it continuing the same way throughout the course.
28 de agosto de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Muhammad,
Thank you for your kind words! We’re so happy to hear you’ve had a great experience with us. We’ll be sure to pass on your kind words to the team; we know it’ll make their day.
Thanks again,
The AIPT Team
I agree with all the 1 star reviews…
I agree with all the 1 star reviews they only care about getting your money and that’s it. Anything they do teach you is not relevant in the real world. If you try and get out of the course they will force you to stay in by continuing taking your money (sorry they don’t like to word forced you can choose to keep paying them for nothing). If you are thinking of using AIPT please contact me first.
28 de agosto de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Adam,
Thank you for your feedback and for bringing this to our attention! We’re extremely sorry to hear your experience wasn’t in line with the standard of education and care that we strive for. We’d like to chat with you and get this resolved as a matter of urgency.
We’ve escalated this issue to our Student Experience team, and one of our Student Experience Managers will be in touch shortly. In the meantime, should you need to contact them urgently, you can email them at student.experience@aipt.edu.au
Thank you,
The AIPT Team
Thank you for great customer service
Thank you for great customer service
27 de agosto de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
We’re so thrilled to hear! Thank you for taking the time to share your experience with us, Fatma. We can’t wait to see where your career in Health & Fitness takes you!
All the best,
The AIPT Team
What made the experience very…
What made the experience very effortless and memorable during the application process at the AIPT were the staff members.
The friendly, bubbly staff are a pleasure to talk to. A clear understanding of how the system worked made it easier to understand how the application process worked. Tamara, a friendly staff member, made the application process effortless.
As for the fee, though it is towards the higher price range, the payment plans are flexible, therefore making them affordable. Whether you are working full-time or part-time, the self-paced online work system is a great platform for anyone who wants to study while they are working.
I would recommend the AIPT to anyone who wishes to look into a career in Personal Training/fitness.
Thank you, AIPT
26 de agosto de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Hi Mikiyas,
We're stoked to hear you've had such a great experience with our team so far and have found our support services a big help throughout your study journey. Our team are always here to help – we're just an email, phone call or live chat away!
All the best,
The AIPT Team.
Helpful and responsive
Marc was very helpful and responsive. Appreciated the support.
27 de agosto de 2025
Avaliação não solicitada
Resposta da The Australian Institute of Personal Trainers
Thanks so much for sharing this great feedback with us, Hagan!
We’re always looking for ways to develop and improve, and your kind words let us know we’re on the right track. Thanks again – and great work on all that you’ve achieved so far.
Wishing you all the best,
The AIPT Team
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