I have been buying my contact lenses from Alensa for several years now. The ordering process is easy, just upload your prescription and order. The lenses are exactly what is prescribed, at a far bette... Ver mais
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Veja o que dizem as avaliações
Was a little dubious about buying from this company cause I’d always bought via boots and vision express. Alensa were much cheaper, I thought the price warranted giving it a try. I was amazed wh... Ver mais
Very poor zero would be better. Lenses ordered over 3 weeks ago, which were supposed to be dispatched within 7 days. Tried email support got a generic AI response. (at least they were honest and put... Ver mais
I’ve used Alensa only through searching for contact lenses online and found this company Their prices and products are excellent and service althougha faster delivery would be better as takes at l... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Alensa.co.uk
Escrito pela empresa
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Informações de contato
Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Road , TN24 8HB, Ashford, Kent, Reino Unido
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,2
Muito Bom
4 mil avaliações
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Contact lenses
My contact lenses are of very good quality. I can wear them for two months without any problems. Of course, they should be removed at night. Everyone can choose the color and parameters they want. I recommend them for their fast delivery and competitive prices.
29 de maio de 2026
Resposta da Alensa.co.uk
Hi Roma,
Thank you so much for sharing such a thorough review!
Being able to choose the color and parameters that suit you perfectly—then having them arrive quickly and affordably—is exactly the experience we want every wearer to have.
We're thrilled that the lenses are working so well for you and truly appreciate the recommendation. Ensuring comfort across your entire wearing cycle is what matters most to us!
Best regards,
Customer Care Team
Still haven’t received my order not…
Still haven’t received my order not sure what’s going on?
29 de maio de 2026
Resposta da Alensa.co.uk
Der Elliott,
thank you for your review. We do apologize deeply for the inconveniences caused. We see that the original order was not delivered, as the courier most probably lost it during transit. We have since then shipped you a new order 686299 , which was delivered successfully.
Please, let us know in case you have any other issues - contact us at info@alensa.co.uk
Quick delivery.
Quick delivery on a repeat prescription.A good price compared to other companies.
28 de maio de 2026
Resposta da Alensa.co.uk
Hi Linda,
Repeat prescriptions should be the easy part of reordering, so it's good to know yours arrived quickly and that the pricing held up well against the other options you'd looked at. That straightforward reorder is exactly what we want to keep delivering. We appreciate you sharing it, and look forward to handling the next one just as smoothly.
Best regards,
Customer Care Team
Resposta da Alensa.co.uk
Hi Dawn,
Keeping prices keen and getting orders out the door quickly are two of the things we work hardest on, so it's great that both landed for you here. We appreciate you taking a moment to say so, and we'll aim to make your next order just as smooth.
Best regards,
Customer Care Team
Correct product at a great price
Correct product at a great price, arrived promptly. Very good customer experience, definitely recommened Alensa.co.uk for eyecare solutions.
9 de junho de 2026
Avaliação não solicitada
Resposta da Alensa.co.uk
Hi Alix,
Thank you for taking the time to leave us a review!
We're delighted to hear that your order arrived quickly and that the whole process was easy and hassle-free. Feedback like yours means a lot to us.
We appreciate your support and look forward to helping you with your next order.
Best regards,
Oliver
Alensa Customer Care Team
Competitively priced and quick dispatch…
Competitively priced and quick dispatch time. Would recommend
2 de abril de 2026
Resposta da Alensa.co.uk
Hi,
That's really great to hear — thank you! We work hard to keep our contact lens prices competitive and get orders out quickly, so it means a lot to know that's landing well.
We look forward to serving you again.
Best regards,
Maria
Alensa Customer Care Team
Have purchased my lenses for this…
Have purchased my lenses for this company for a number years. Always the best price and fast delivery
26 de fevereiro de 2026
Resposta da Alensa.co.uk
Dear Mrs Haworth,
Thank you so much — customers like you are exactly why we do what we do. It's genuinely lovely to hear from someone who has trusted Alensa with their contact lenses for so long.
We'll keep doing our best to make sure the price and delivery continue to live up to your expectations. See you next order!
Best regards,
Maria
Alensa Customer Care Team
Wrong power
I have odered colored lens(turquoise).I have power number -4.00 on both eyes.They have send me -0.00.I really had nightmare whole day.They always have good products which is delivered on time.Sorry but it was horrible experience
1 de maio de 2026
Resposta da Alensa.co.uk
Dear Nisheta,
Thank you for your feedback — we're really sorry to hear about the frustration this caused.
Lenses are dispatched according to the parameters selected at checkout, and it's possible there may have been some confusion when choosing the lens power for this order.
Please get in touch with us at info@alensa.co.uk and our team will be happy to review everything with you and discuss the available options. We truly appreciate your loyalty and kind words about our products and delivery.
Kind regards,
Maria
Alensa Customer Care Team
My first purchase from Alensa and…
My first purchase from Alensa and definitely not my last. The contact lenses were very compatibly priced and arrived quickly. Excellent service, thank you!
15 de maio de 2026
Resposta da Alensa.co.uk
Hi,
Welcome to Alensa — and what a lovely note to start with, thank you! We're really pleased your first order hit the mark on price, delivery, and service.
We look forward to being your go-to for contact lenses from here on. See you next time!
Best regards,
Maria
Alensa Customer Care Team
Great choice of lenses at best prices!
Alensa had the best prices I could find for my usual daily lenses. Great service and fast delivery, will definitely use again!
15 de maio de 2026
Resposta da Alensa.co.uk
Hi Lisa,
Thank you — we're really glad you found us and that Alensa came out on top on price for your daily lenses! Knowing our customers have shopped around and still chosen us means a lot.
We'll make sure your next order is just as smooth. See you again soon!
Best regards,
Maria
Alensa Customer Care Team
I can totally rely on Alensa
I can totally rely on you, and whenever I place an order it is efficiently sent to me.
I have been a member now with Alensa for some 17 years and totally rely on them for my contact lenses which l wear on a daily basis.
29 de maio de 2026
Resposta da Alensa.co.uk
Hi Lynda,
Seventeen years — that really does mean the world to us, thank you. Knowing that you rely on Alensa day in, day out for something as important as your contact lenses is something we never take for granted.
We'll keep doing everything we can to make sure every order continues to be exactly what you expect. Here's to many more years ahead!
Best regards,
Maria
Alensa Customer Care Team
Resposta da Alensa.co.uk
Hi George,
Good, simple, no problems — that's exactly the experience we aim for every time. Thank you!
We'll see you on your next order.
Best regards,
Oliver
Alensa Customer Care Team
Always delivered
Always delivered
on time and products well packaged you can trust them completely.
15 de maio de 2026
Resposta da Alensa.co.uk
Hi Carole,
Always on time and well packaged — and trusted completely. That's the kind of review that means the most to us. Thank you!
We'll be here whenever you need us.
Best regards,
Oliver
Alensa Customer Care Team
Easy to order my contacts online
Easy to order my contacts online, all the selection I want, good prices, quick delivery. Couldn't ask for more. When there was an issue with a manufacturers supply I was able to have customer service deal with it quickly, cancel the order, and order something else all within the same day.
14 de maio de 2026
Resposta da Alensa.co.uk
Hello,
Thank you so much for this lovely feedback! It's great to hear that ordering your contact lenses on Alensa was smooth and that our team could step in quickly when the supply issue came up. That's exactly the kind of experience we aim to deliver.
We look forward to seeing you again soon!
Best regards,
Oliver
Alensa Customer Care Team
Quick and efficient
7 de maio de 2026
Resposta da Alensa.co.uk
Hi David,
Thank you for taking the time to share your experience — we're really glad everything went smoothly!
Quick and efficient is exactly what we aim for at Alensa.
Hope to see you again soon.
Best regards,
Oliver
Alensa Customer Care Team
Avoid this scam company
Avoid this company, and only use UK opticians. It is an eastern European scam, based in Prague. They take an order and payment, then demand more money before manufacturing. They have no presence in the UK, and I have been onto rude Czech staff for days now, trying to get a refund.
25 de maio de 2026
Avaliação não solicitada
Resposta da Alensa.co.uk
Dear Customer,
Thank you for sharing your feedback. We're sorry to hear that you were dissatisfied with your experience.
Alensa is an established optical retailer serving customers across Europe since 2004 through local online stores and physical optician locations. As we are unable to identify your order from this review, we cannot comment on the specific circumstances of your case.
Please contact us at info@alensa.co.uk with your order details, and we'll be happy to investigate further.
Best regards,
Oliver
Alensa Customer Care Team
Product was okey so it’s all good contact lenses
Product was okey so it’s all good
29 de abril de 2026
Resposta da Alensa.co.uk
Hi Daisy,
Thank you for your review. We're pleased to hear that your contact lenses arrived in good condition and met your expectations.
We appreciate your feedback and are always looking for ways to improve. If there's anything we can do to make your next experience even better, we'd be delighted to hear from you.
Best regards,
Oliver
Alensa Customer Care Team
Lenses colour wrong and wear uncomfortable
Lenses colour didn’t match what was on the webpage. But more importantly they were very uncomfortable. Only used 3 pairs. Wouldn’t last any more than 4 hours as I couldn’t handle the lenses being so uncomfortable
12 de maio de 2026
Resposta da Alensa.co.uk
Hi Imran,
Thank you for sharing your feedback. We're sorry to hear that the lenses didn't match your expectations in terms of colour and that you found them uncomfortable to wear.
While the appearance of coloured lenses can vary depending on factors such as natural eye colour and lighting conditions, we'd like to understand more about your experience.
Please contact us at info@alensa.co.uk, and we'll be happy to look into this further and help find a suitable solution.
Best regards,
Oliver
Alensa Customer Care Team
Resposta da Alensa.co.uk
Hello,
Thank you so much — we really appreciate the kind words!
It means a lot to the whole Alensa team.
We hope to see you back soon.
Best regards,
Oliver
Alensa Customer Care Team
Great prices
very competitively priced and extremely quick delivery, I will be using from now on.
Many thanks
7 de maio de 2026
Avaliação não solicitada
Resposta da Alensa.co.uk
Good day,
Thank you so much for the fantastic 5-star review! We are thrilled to hear that you were pleased with our competitive pricing and that your order arrived so quickly.
Providing great value and speedy delivery is exactly what we aim for, and it’s wonderful to know we hit the mark for you. We are absolutely delighted to welcome you as a regular customer and look forward to serving you again soon!
Many thanks for choosing us,
Oliver - Customer Care Team
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