I have been buying my contact lenses from Alensa for several years now. The ordering process is easy, just upload your prescription and order. The lenses are exactly what is prescribed, at a far bette... Ver mais
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Veja o que dizem as avaliações
Was a little dubious about buying from this company cause I’d always bought via boots and vision express. Alensa were much cheaper, I thought the price warranted giving it a try. I was amazed wh... Ver mais
Very poor zero would be better. Lenses ordered over 3 weeks ago, which were supposed to be dispatched within 7 days. Tried email support got a generic AI response. (at least they were honest and put... Ver mais
I’ve used Alensa only through searching for contact lenses online and found this company Their prices and products are excellent and service althougha faster delivery would be better as takes at l... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Alensa.co.uk
Escrito pela empresa
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Informações de contato
Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Road , TN24 8HB, Ashford, Kent, Reino Unido
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,2
Muito Bom
4 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Always come quickly and usually have…
Always come quickly and usually have good offers
16 de abril de 2026
Resposta da Alensa.co.uk
Hi Julie,
We are delighted to hear that your orders always arrive quickly and that you enjoy our special offers.
Providing consistent, speedy service alongside great value is exactly what we strive for. Thank you for your continued support, and we look forward to bringing you more great deals on your future orders!
Kind regards,
Oliver - Customer Care Team
Simply good
17 de abril de 2026
Resposta da Alensa.co.uk
Hi Peter,
Thank you for the review! "Simply good" is exactly what we aim for.
We appreciate your support and look forward to keeping things smooth and simple for you on your next order!
Kind regards,
Oliver - Customer Care Team
Very good communication but item slow…
Very good communication but item slow to arrive
17 de abril de 2026
Resposta da Alensa.co.uk
Hi Anne,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you were pleased with our communication and that our team kept you well-informed throughout the process.
We do apologize that the delivery took longer than expected. We always aim to get our orders out as quickly as possible, but occasional transit delays can occur once packages are with the courier. Your feedback is incredibly valuable, and we are continuously working with our delivery partners to speed up our shipping times.
Thank you again for your patience and support. We look forward to providing you with an even faster experience on your next order!
Kind regards,
Oliver - Customer Care Team
Good price and service
17 de abril de 2026
Resposta da Alensa.co.uk
Hi Gillian,
Thank you for the review! We are delighted to hear that you were pleased with both our prices and our service.
Providing great value alongside excellent customer care is exactly what we aim for. We appreciate your support and look forward to serving you again soon!
Kind regards,
Oliver - Customer Care Team
Fast delivery
Fast delivery , easy to shop on the site , been using for a long time now with no problem
27 de fevereiro de 2026
Resposta da Alensa.co.uk
Hi Sara,
Thank you so much for the wonderful review! We are absolutely delighted to hear that you find our website easy to shop on and that your orders always arrive fast.
Being a reliable choice for you over a long period of time with zero problems is the best compliment our team could ask for.
Thank you for your continued loyalty and trust in us—we look forward to serving you seamlessly for many more years to come!
Kind regards,
Oliver - Customer Care Team
Resposta da Alensa.co.uk
Hi Małgorzata,
Thank you for the fantastic feedback! We are thrilled to hear that, as always, we delivered great prices and quick service.
Consistency is incredibly important to us, and knowing we continue to meet your expectations is wonderful to hear. Thank you for your continued support, and we look forward to handling your next order just as smoothly!
Kind regards,
Oliver - Customer Care Team
Resposta da Alensa.co.uk
Hi Theresa,
Thank you for the wonderful feedback! We are thrilled to hear that your order arrived fast and that you are loving the quality of your lenses.
Providing great products paired with speedy service is exactly what we aim for. We appreciate your support and look forward to serving you again soon!
Kind regards,
Oliver - Customer Care Team
Resposta da Alensa.co.uk
Hi Flavia,
Thank you for the review! We are delighted to hear that you are happy with both the great quality and the price of our products.
Providing excellent value is exactly what we aim for, and we look forward to serving you again soon!
Kind regards,
Oliver - Customer Care Team
Resposta da Alensa.co.uk
Hi Andrew,
Thank you for the review! We are delighted to hear that you experienced excellent value and speedy delivery with us.
Providing high-quality service at the best possible prices is exactly what we aim for. We appreciate your support and look forward to your next order!
Kind regards,
Oliver - Customer Care Team
I have used Alensa now for a number of…
I have used Alensa now for a number of years, I find it easy to reordered my lenses, and they are usually delivered within 2-3 working days.
Very satisfied customer, would recommend Alensa to anyone.
2 de abril de 2026
Resposta da Alensa.co.uk
Hi John,
We are absolutely thrilled to hear that you have been a satisfied customer with us for a number of years.
It is fantastic to know that you find our re-ordering process easy and that your lenses consistently arrive within 2–3 working days. Your loyalty and your kind recommendation to others mean the world to our team.
Thank you for your continued trust in Alensa, and we look forward to providing you with the same excellent service for many more years to come!
Kind regards,
Oliver - Customer Care Team
Thanks so much the experience was top…
Thanks so much the experience was top notch delivery was fast 💯 percent would use again thanks guys.
3 de abril de 2026
Resposta da Alensa.co.uk
Hi Steve,
Thank you so much for the fantastic review! We are absolutely thrilled to hear that your experience was top-notch and that your delivery arrived so quickly.
Knowing that you would 100% use our service again is the best compliment our team could ask for. We truly appreciate your support and look forward to delivering the same excellent service on your next order!
Kind regards,
Oliver - Customer Care Team
Have been using alensa for 6+ years but…
Have been using alensa for 6+ years but recently they started despatching orders much slower. I asked them over the email why it happened twice and both times was ignored. Quite unhappy given my long customer relationships with them to be ignored that way
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Alensa.co.uk
Hi Artem,
Thank you for sharing your feedback, and please accept our sincerest apologies. Hearing that you have been a loyal customer with us for over 6 years makes this especially difficult to read, as this is absolutely not the standard of service we aim to provide.
First, we are truly sorry that your recent orders took longer to dispatch than usual. Second, and most importantly, it is completely unacceptable that your emails regarding this were left unanswered. Being ignored is incredibly frustrating, and we completely understand why you feel let down after such a long and valued relationship with us.
We want to investigate exactly what went wrong with your shipments and find your missing emails to ensure this is properly addressed. Could you please provide us with your recent order numbers or contact details?
We deeply value your long-standing loyalty and genuinely want the chance to make this right and restore your trust in Alensa.
Kind regards,
Oliver - Customer Care Team
Easy to order and prompt delivery
Easy to order and prompt delivery. Happy customer, thank you.
2 de abril de 2026
Resposta da Alensa.co.uk
Good day Christine,
Thank you for the wonderful feedback! We are delighted to hear that you found the ordering process easy and were pleased with our prompt delivery.
Knowing that you are a happy customer is the best reward for our team. Thank you for choosing us, and we look forward to serving you again soon!
Kind regards,
Oliver - Customer Care Team
Resposta da Alensa.co.uk
Good day,
Thank you for the great review! We are delighted to hear that you found it easy to repeat your order and that it was delivered to you quickly.
Making the re-ordering process as smooth and seamless as possible is exactly what we aim for. We appreciate your support and look forward to handling your next order just as efficiently!
Kind regards,
Oliver - Customer Care Team
Prompt delivery
2 de abril de 2026
Resposta da Alensa.co.uk
Hi Peter,
Thank you for the review! We are glad to hear that you experienced a prompt delivery.
Providing a fast and reliable service is always our priority, and we look forward to welcoming you back for your next order!
Kind regards,
Oliver - Customer Care Team
Resposta da Alensa.co.uk
Good day,
Thank you for the fantastic review! We are absolutely delighted to hear that everything went well and that you experienced excellent service with us.
Knowing that you are completely satisfied is the best reward for our team. We truly appreciate your support and look forward to serving you again soon!
Kind regards,
Oliver - Customer Care Team
Excellent service tracking aervice
25 de março de 2026
Resposta da Alensa.co.uk
Good day,
We are delighted to hear that you were pleased with our service and found our tracking system helpful.
We know how important it is to keep an eye on your delivery, so we always strive to make tracking your order as clear and reliable as possible. Thank you for your support, and we look forward to serving you again soon!
Kind regards,
Oliver - Customer Care Team
Resposta da Alensa.co.uk
Hi Nigel,
Thank you for the great review! We are delighted to hear that you enjoyed our fair prices and experienced a quick delivery with absolutely no fuss.
Keeping things simple, affordable, and efficient for you is exactly what we aim for. We truly appreciate your support and look forward to handling your next order just as smoothly!
Kind regards,
Oliver - Customer Care Team
Resposta da Alensa.co.uk
Good day,
Thank you for the wonderful feedback! We are delighted to hear that your experience was safe, easy to collect, and delivered in a timely manner.
Providing a secure, convenient, and reliable service from checkout to collection is exactly what we aim for. We truly appreciate your support and look forward to serving you again on your next order!
Kind regards,
Oliver - Customer Care Team
Reliable service
Easy to use with good product range. Reliable service with updates on delivery provided. Good packaging.
25 de março de 2026
Resposta da Alensa.co.uk
Hi Morty,
Thank you for the fantastic review! We are delighted to hear that you found our website easy to use and enjoyed our wide product range.
Providing a reliable service—complete with helpful delivery updates and secure packaging—is exactly what we strive for to ensure your order arrives in perfect condition. We truly appreciate your feedback and look forward to serving you again soon!
Kind regards,
Oliver - Customer Care Team
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