I have been buying my contact lenses from Alensa for several years now. The ordering process is easy, just upload your prescription and order. The lenses are exactly what is prescribed, at a far bette... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Was a little dubious about buying from this company cause I’d always bought via boots and vision express. Alensa were much cheaper, I thought the price warranted giving it a try. I was amazed wh... Ver mais
Very poor zero would be better. Lenses ordered over 3 weeks ago, which were supposed to be dispatched within 7 days. Tried email support got a generic AI response. (at least they were honest and put... Ver mais
I’ve used Alensa only through searching for contact lenses online and found this company Their prices and products are excellent and service althougha faster delivery would be better as takes at l... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Alensa.co.uk
Escrito pela empresa
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Informações de contato
Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Road , TN24 8HB, Ashford, Kent, Reino Unido
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,2
Muito Bom
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Alensa.co.uk
Kedves Kleszo!
Nagyon szépen köszönjük a pozitív visszajelzést! Örömmel halljuk, hogy elégedett volt a gyors szállítással és a kedvező árainkkal.
Csapatunk számára kiemelten fontos, hogy a kiváló minőségű szolgáltatást a lehető leggyorsabban és legjobb áron biztosítsuk vásárlóinknak. Bízunk benne, hogy a jövőben is a segítségére lehetünk!
Üdvözlettel,
Oliver - Ügyfélszolgálati Csapat
Alensa offers great products!
Alensa offer lenses and products at great prices. Their TopVue lenses are good value and better than more expensive brands. They are prompt and efficient, even when I have to return lenses. Recommended!
20 de março de 2026
Avaliação não solicitada
Resposta da Alensa.co.uk
Thank you, Simon! We're so pleased to hear you're enjoying our TopVue lenses and finding great value with us — that's exactly what we aim for. We look forward to seeing you again soon at Alensa.co.uk! Kind regards, Your Alensa Team
Resposta da Alensa.co.uk
Thank you, Olga! Great to hear your item arrived quickly — we always aim to make every order as smooth and speedy as possible. We hope to see you back soon! Kind regards, Your Alensa Team
Resposta da Alensa.co.uk
Thank you for your kind words and continued loyalty! Consistency is something we take great pride in, so it's wonderful to hear our service remains reliably efficient for you. See you next time at Alensa.co.uk! Kind regards, Your Alensa Team
Resposta da Alensa.co.uk
Thank you, Natasha! Quick and efficient is exactly the experience we strive to deliver every time. We hope to see you back at Alensa.co.uk very soon! Kind regards, Your Alensa Team
Everything is always excellent.
17 de março de 2026
Resposta da Alensa.co.uk
Hi Svitlana,
We’re very happy to hear that everything is always excellent.
Your support means a lot to us.
Thank you for choosing Alensa, and we look forward to serving you again!
Kind Regards,
Customer Service Team
Ordered contacts on Wednesday 25 March
Ordered contacts on Wednesday 25 March, Still no sign of product or any visible tracking on Saturday 28th March. Paid for delivery too. Awful service and no response from them either. Poor show. Don’t trust this company
25 de março de 2026
Avaliação não solicitada
Resposta da Alensa.co.uk
Dear Robert,
we are sorry to hear that you are disappointed with our delivery, and we do apologize deeply. We were unable to respond to your query earlier because we do not conduct business during the weekend. We have thus sent a response today, with all the necessary details regarding your delivery. As it takes 2-4 business days to complete the delivery, it is due on Tuesday. Let us know once you receive your parcel.
German instructions
It took a while for my eyedrops to arrive, plus the box and instructions were all in German! I had to use AI to translate and understand.
28 de março de 2026
Avaliação não solicitada
Resposta da Alensa.co.uk
Hi Anna,
We're sorry to hear that your order took longer than expected and that the packaging was not in a language that was convenient for you.
Our standard delivery time is usually 2–4 business days from the shipment date, although delays can occasionally occur depending on stock availability or logistics conditions. We always display estimated dispatch times during the ordering process and in the order confirmation so customers can see when their items are expected to ship.
Regarding the packaging and instructions, many of the products we sell are supplied directly by the manufacturer, so the language on the box or leaflet may vary depending on the production batch and the country of distribution.
If you ever need help with product information, instructions, or anything else related to your order, our customer service team will always be happy to assist you.
Thank you for your review and for choosing Alensa.
Resposta da Alensa.co.uk
Hi Moshe, thank you for your kind words. We're pleased to hear that our service met your expectations. We always strive to make every experience smooth and reliable. We look forward to serving you again. — Kind regards, Your Alensa Team
Cheapest price and fast delivery.
13 de março de 2026
Resposta da Alensa.co.uk
Hi Liz, thank you for your wonderful feedback. We're delighted to hear that our pricing and delivery speed worked well for you. Offering great value with fast, reliable service is what we aim for. Looking forward to your next visit. — Kind regards, Your Alensa Team
I gave them the wrong prescription…
I gave them the wrong prescription totally my fault, they offered me a regrind at no extra cost. I am very pleased with the result. Thanks Alensa.
24 de março de 2026
Avaliação não solicitada
Resposta da Alensa.co.uk
Dear Jeff, thank you so much for your kind review! We're really glad we could help resolve the prescription issue for you. These things happen, and we're always happy to work with our customers to find the best solution. It's wonderful to hear that you're pleased with the result. We appreciate your trust in Alensa and look forward to serving you again! Kind regards, The Alensa Team
Very efficient service
10 de março de 2026
Resposta da Alensa.co.uk
Dear Helen, thank you for your kind review! We're pleased to hear that you found our service efficient. We strive to make every step of the process as smooth as possible for our customers. We look forward to serving you again! Kind regards, The Alensa Team
Easy to request
Easy to request, remember last purchase so it's just 1 click and done
6 de março de 2026
Resposta da Alensa.co.uk
Thank you for your loyalty Oksana and for highlighting how easy it is to reorder your essentials! We are delighted to hear that our one-click process makes your experience seamless and efficient. Providing a hassle-free service is always our goal, and we look forward to serving you again soon.
Kind Regards,
Alex from Customer Support
Having nothing bad to say about the…
Having nothing bad to say about the experience is the experience in a nutshell. Brilliant service.
6 de março de 2026
Resposta da Alensa.co.uk
Dear Mr Clark, thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with us. It's great to know that our service met your expectations. We truly appreciate your kind words and look forward to serving you again! Kind regards, The Alensa Team
My new contact lens supplier
Have ordered from Alensa a few times now, their prices are competitive, fast delivery and usually throw in a wee freebie which is a nice touch. Thanks folks!
18 de março de 2026
Avaliação não solicitada
Resposta da Alensa.co.uk
Hi Chris,
It’s wonderful to hear that you’ve enjoyed shopping with us several times now! We are thrilled that you appreciate our competitive pricing, fast delivery, and those little extra surprises in your orders. Thank you for your continued support, and we look forward to preparing your next package.
Kind Regards,
Alex from Customer Support
Resposta da Alensa.co.uk
Hi Sarah,
Thank you for your feedback. We are sincerely sorry to hear that your order has not arrived as quickly as expected.
We understand how important prompt delivery is, and we apologize for any frustration this delay has caused. We appreciate your patience and will work hard to ensure your next experience is much smoother.
Kind Regards,
Alensa Team
Good price and quick delivery
23 de fevereiro de 2026
Resposta da Alensa.co.uk
We're happy to hear that you received your order quickly and at a good price. Thank you for your positive feedback!
Great Deliveries fast
Great Deliveries fast
Easy to order/ re order
Good choice quality
Good value
23 de fevereiro de 2026
Resposta da Alensa.co.uk
We're happy to hear that you had a great experience with our fast deliveries, easy ordering, good quality choices, and good value. Thank you for your positive feedback!
Excellent service and very prompt…
Excellent service and very prompt delivery. Thank you.
23 de fevereiro de 2026
Resposta da Alensa.co.uk
We're happy to hear that you received excellent service and prompt delivery! Thank you for taking the time to leave us this positive feedback.
The worst online experience I've ever had…
The worst experience I've ever had buying something online! Avoid at all costs! I was repeatedly lied to about the status of my order, which was seriously delayed. Customer service was appalling - rude, inconsiderate and seemed to go out of his way to make things worse. I wasn't allowed to make changes to the order when I requested a small correction to my prescription just 9 hours after placing it - I was lied to and told it was being produced already. Then, almonst a month later, the order still hadn't been sent so I requested to cancel. I was told that wasn't possible, there had been delays with ordering the frame (even though I had been told it was already being produced the day after purchase!) and despite it being almost a month since I placed the order. I was given more nonsense lies. I told Alensa not to send it at that point and that I wanted a refund, but they sent it anyway, despite replying to those emails. When I sent it back in the end 1/3 of what I paid was deducted from my refund for the prescription, and I had to pay return postage, even though none of this was my fault.
Please save yourselves from this appalling and disgusting company, look elsewhere!!
Zero stars
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Alensa.co.uk
Dear Lily,
we are sorry to hear that you've had such awful experience with our service, and we do apologize deeply for the inconveniences caused. In order to further look into the problem, please, send us an email with your order number at info@alensa.co.uk. We will be happy to take it from there on to ensure a more satisfying outcome.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.