Jordan was very helpful with providing an update on my test progress. Whilst the tracking tool indicated the test was complete, there are still steps to go. I’m looking forward to seeing results
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Veja o que dizem as avaliações
Terry was very polite and efficient. i was unsure if the company would take my dogs sample. he looked me up and said it would be fine i really appreciate a polite agent rather than AI. so keep using l... Ver mais
Cameron was great at outlining what needs to be completed for the test. I do wonder if you could make the instructions more clear, so it’s not on the customer to follow up with questions.
A empresa respondeu
I ordered my 2nd intolerance testing & received 46 pages back!!! It was SO detailed - but I accidentally deleted my email before printing - nervous about contacting you guys - I did the instant chat... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Allergy Test
Escrito pela empresa
America's Number 1 Allergy & Intolerance Company
Find a happier, healthier you, today. For over 14 years we’ve helped over 1,000,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care.
Our values and our mission
Our own accredited laboratories and scientific team continuously innovate and ensure quality. We also partner with approved labs and test manufacturers to bring you the very best health insights at home.
For over 14 years, we have been a worldwide leader, providing clients with answers at exceptional value for money.
Why us?
Our Strongest asset is our people. This is not limited to the people who work with us, but the clients we help. That value underpins our customer obsession to treat customers fairly, professionally and with care. That is why we have a customer promise, satisfaction guarantee and offer a range of support structures for clients.
Visit our website Shop Allergy & Intollerance Tests Shop Sensitivity Tests Shop Health TestsInformações de contato
870 N. Miramar Avenue, 32903, Estados Unidos
- info@allergytest.co
- allergytest.co
4,2
Muito Bom
808 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Terry answered my questions quickly on…
Terry answered my questions quickly on the online chat
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your feedback! We’re glad to hear that Terry was able to answer your questions quickly during the online chat. It’s great to know you received prompt and helpful support.
We’ll be sure to pass on your kind words to Terry. If you have any more questions or need further assistance, feel free to reach out anytime.
Thanks again for choosing our service!
Usman
Allergy Test
Online help outstanding
My experience so far has been A+. I had an excellent experience using online help. Jesse was great. My issues were attended to promptly and the assistant was knowledgeable, going above and beyond to address my concerns. The entire process was smooth and hassle free. Thanks for your great service Jesse.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience was excellent and that Jesse was able to provide you with prompt and knowledgeable assistance. We strive to make the entire process smooth and hassle-free for our customers, and it’s great to know that we succeeded in doing so for you.
If you ever need further help, don’t hesitate to contact our 24/7 livechat team. We’re always here to assist!
Best regards,
Usman
Allergy Test
Excellent Customer Service
I needed some help and the service was immediate and friendly. I had a live chat with Emily who got right to what I needed.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your kind words! We’re so glad to hear that Emily was able to assist you promptly and provide the help you needed. We pride ourselves on offering immediate and friendly support, and it’s great to know that Emily made your experience positive.
If you need further assistance in the future, feel free to reach out to our 24/7 livechat team anytime!
Best regards,
Usman
Allergy Test
Waited a month for results and I still…
Waited a month for results and I still haven’t received an email, checked junk mail etc from other reviews I see I am not the only one.
Avery has helped me get my results through the live chat option so that’s the only reason for the 3 stars
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Allergy Test
Hi,
Thank you for sharing your feedback. We sincerely apologise for the delay in receiving your results. We understand how frustrating this must be, and we appreciate your patience. It’s great to hear that Avery was able to assist you in getting your results through our live chat option.
We value your experience and are continuously working to improve our communication. If you need further assistance or have any more questions, feel free to contact our 24/7 livechat team, who will be happy to help.
Thank you for your understanding.
Best regards,
Usman
Allergy Test
TERRY IS A CHAMP!
Terry is a champ & was very quick to reply and send through what we needed.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your positive feedback! We’re so glad to hear Terry was able to assist you quickly and efficiently. We truly appreciate your support!
If you have any more questions, don’t hesitate to reach out to our 24/7 livechat team.
Best regards,
Usman
Allergy Test
Cameron was able to help with link to 2nd test and password assigned to the account
Cameron was able to help with all my questions and was amazing! However, I am not happy with why I had to ask the questions. I ordered 2 tests. I filled out the form for 1 and downloaded. I could not get back to the page to do the 2nd and was not able to find it anywhere on the account. I also did not receive an email receipt verifying the purchase. Additionally, the system assigned me a password for the account that I could not change without knowing what it was. I had to ask for it. Cameron provided the link for the 2nd test to download and provided me the password that was assigned to my new account created. He was not able to send me a receipt but he did send me an email with my order details.
4 de janeiro de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your review! I’m happy to hear that Cameron was able to assist you with your questions and provide the necessary information. I sincerely apologise for the issues you faced with your order and account access. It’s certainly not the experience we aim to provide.
Regarding the missing receipt and difficulty with your second test, I understand how frustrating that can be. I’ll make sure we take note of your feedback to improve our process and ensure this doesn’t happen again in the future. We appreciate your patience and understanding, and we’re always here to help if you need further assistance.
Feel free to reach out to our 24/7 live chat team if you have any more questions.
Best regards,
Usman
Allergy Test
Shawn from customer service was great…
Shawn from customer service was great in helping us
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your kind words! We’re so glad to hear that Shawn was able to assist you effectively. We truly appreciate your feedback!
If you ever need further assistance, our 24/7 livechat team is always available.
Best regards,
Usman
Allergy Test
Great customer service provided by…
Great customer service provided by Shawn.
Solved my query promptly, I would highly recommend this company.
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your positive feedback! We’re thrilled to hear that Shawn was able to assist you promptly and effectively. Your recommendation means a lot to us!
If you need any further help, don’t hesitate to reach out to our 24/7 livechat team.
Best regards,
Usman
Allergy Test
Brilliant Customer Service
My 1st test got rejected as not enough blood provided however the sent me another kit for free and extra lances and 2nd test was accepted. Very detailed results and Lucie was very good in dealing with my follow up questions - Highly recommended!
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Allergy Test
Thank you so much for your review!
We’re glad to hear that your second test was successfully completed and that Lucie was able to assist you with your follow-up questions. We appreciate your patience and are happy you found the results detailed and useful.
If you have any more questions or need further assistance, feel free to reach out to our 24/7 livechat team!
Best regards,
Usman
Allergy Test
Casey was able to answer all my queries.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your review!
We’re glad to hear that Casey was able to assist you and answer all your queries. If you need further assistance, feel free to contact our 24/7 livechat team.
Best regards,
Usman
Allergy Test
Over 2 months and still no results
I ordered and did the test back at the beginning of November.
Here it is the 1st of January and Still waiting for results.
Obviously is very expensive scam. Never again and don’t get caught like I have been.
2 de novembro de 2024
Resposta da Allergy Test
Hi Mandy,
Thank you for sharing your feedback, and we truly apologise for the frustration you’ve experienced. According to our records, your results were sent on November 17th, and it’s possible they may have ended up in your junk or spam folder.
To resolve this, I will resend your results to you right away. Please check your inbox, and if you still don’t see them, don’t hesitate to reach out to us directly for further assistance.
We understand your concerns and want to ensure you have a positive experience. Thank you for your patience, and we’re here to help make this right for you.
Best Regards,
Usman
Allergy Test
Great customer service from Shawn
Great customer service from Shawn. Very helpful and informative. Thank you ☺️
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your review!
We’re glad to hear that Shawn provided you with helpful and informative service. If you have any further questions, don’t hesitate to reach out to our 24/7 livechat team.
Best regards,
Usman
Allergy Test
Cameron was great
Cameron was great. He took care of what I needed quickly.
31 de dezembro de 2024
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your review!
We’re glad to hear that Cameron was able to assist you quickly and effectively. If you ever need further help, feel free to reach out to our 24/7 livechat team anytime.
Best regards,
Usman
Allergy Test
7 weeks to get results
7 weeks to get results, 2 live chats trying to find/get results, still can’t log into account. Paid priority but that’s just a waste of money.
1 de novembro de 2024
Resposta da Allergy Test
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this must be, and we truly regret that your results have been delayed.
It’s clear that we’ve fallen short in delivering the service you expected, and we’re committed to resolving this for you. I encourage you to reach out to our 24/7 Livechat team again or contact us directly, and we will prioritise resolving your account login issue and ensuring you receive your results without further delay.
We value your feedback and appreciate your patience as we work to address these issues promptly.
Best Regards,
Usman
Allergy Test
Good online support
Good online support!
Avery was really helpful!
30 de dezembro de 2024
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your feedback!
We’re so glad to hear that Avery was able to assist you effectively. If you need any further help, feel free to reach out to our 24/7 live chat team anytime.
Best regards,
Usman
Allergy Test
Trouble w follow up but support has helped
Had trouble with the follow up instructions after purchase bc I never received an email about my order. But Jordan on the live chat located it quickly and sent me the links to complete the process.
29 de dezembro de 2024
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your review! I’m glad Jordan was able to assist you in locating your order and providing the necessary links to complete the process. Apologies for the issue with the missing email—sometimes they can end up in the spam folder, but we’re always here to help if you need anything further.
If you have any more questions or need additional support, feel free to reach out to our 24/7 live chat team.
Best regards,
Usman
Allergy Test
After purchasing
After purchasing, only received a “Welcome” email with no instructions or form for the sensitivities hair sample kit.
Jordan was helpful with the address and confirming that labelling was okay.
Haven’t sent in yet, so can’t comment on continued transaction.
29 de dezembro de 2024
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your review! I’m glad Jordan was able to assist you with the address and labelling details. I apologize for any confusion regarding the instructions and form. These are usually sent right after purchase, but sometimes they may end up in your spam folder. If you still need them, please don’t hesitate to reach out to our 24/7 live chat support team, and we can resend them right away.
Once you’ve sent in your sample, we hope the rest of your experience with us will be smooth and satisfying. We’re looking forward to providing you with insightful results.
Best regards,
Usman
Allergy Test
Emily was of great assistance and…
Emily was of great assistance and prompt with her responses, alleviating concerns about the long processing time of my sample.
28 de dezembro de 2024
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your positive feedback! We’re so glad Emily was able to help alleviate your concerns and provide prompt assistance regarding your sample’s processing time. We truly appreciate your patience.
If you have any further questions or need assistance, feel free to reach out to our 24/7 livechat team. We’re always here to help!
Best regards,
Usman
Allergy Test
Cameron was helpful and easy to…
Cameron was helpful and easy to understand! I got all of my questions resolved in a timely manner.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da Allergy Test
Thank you for your kind words! We’re so glad to hear that Cameron was able to assist you and provide clear, timely answers to all of your questions. Your satisfaction is our top priority, and we’re happy to know that you had a positive experience.
If you ever need further assistance, feel free to reach out to our 24/7 livechat team—we’re here to help!
Best regards,
Usman
Allergy Test
Questions answered…
Terry was extremely helpful answering my questions promptly. I really appreciate the assistance!
22 de dezembro de 2024
Avaliação não solicitada
Resposta da Allergy Test
HI,
Thank you so much for your kind words! We’re thrilled to hear that Terry was able to assist you promptly and answer your questions. We truly appreciate your feedback and want to remind you that you can reach out to us anytime using our 24/7 Live Chat service. We’re always here to help! 😊
Thanks,
Usman
Allergy Test
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