There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster. Service staff do not reall... Ver mais
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Veja o que dizem as avaliações
We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient... Ver mais
A empresa respondeu
A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their service... Ver mais
A empresa respondeu
I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... Ver mais
A empresa respondeu
Detalhes da empresa
- Empresa de telecomunicação
- Empresa BPO
- Serviço B2B
- Provedor de serviços de internet
- Serviço de telefone e internet
Escrito pela empresa
Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.
Informações de contato
Suite 16, 622 Ferntree Gully Road, Wheelers Hill VIC, 3150, Melbourne, Austrália
- 1300 255 835
- info@alltel.com.au
- alltel.com.au
4,4
Excelente
198 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I just changed to Alltel answering…
I just changed to Alltel answering service and we are very happy with the service.
I needed some help to set it up but the customer service was really good. I hope it stays the same for the next 10 years ;).
31 de julho de 2023
Resposta da Alltel
Thanks for choosing Alltel! It means a lot that you are pleased with your recent switch to our phone answering service! Rest assured, you can count on us to maintain this exceptional level of service for many years to come. Cheers!
Excellent Customer Service
It has been a pleasure dealing with Alltel. They genuinely care about their customers and have shown this on more than one occasion through support provided to our company
19 de julho de 2023
Resposta da Alltel
Hey Russell, the pleasure is likewise ours! We value the trust of Discovery Bay and we're glad we could give back through our customer support. Thanks for choosing Alltel!
Efficient and helpful
11 de julho de 2023
Resposta da Alltel
Hey George, we're happy to hear that our team was able to help you out. Your feedback encourages our team to deliver more efficiently every time. Thanks for choosing Alltel!
Awesome service!
5 de julho de 2023
Resposta da Alltel
Hey, thanks for choosing Alltel! We appreciate you giving our service a 5-star rating. Cheers!
The response to the enquiry was quick…
The response to the enquiry was quick and flawless. Great job.
10 de julho de 2023
Resposta da Alltel
Hey, thanks for leaving us a great review! Awesome to hear you had a smooth experience during your enquiry. Our team is happy to assist anytime.
My team and I usually talk to Ivy and…
My team and I usually talk to Ivy and she is very supportive and friendly.
She soled all our problems
2 de julho de 2023
Resposta da Alltel
Hey Ali, we love this review! Thanks for choosing Alltel. Great to hear that Ivy was able to take care of your concerns.
Excellent customer service
Excellent customer service, responded quickly to get us back up and running when a former employee cancelled our 1300 number.
28 de junho de 2023
Resposta da Alltel
Thanks for choosing Alltel as your 1300 number provider! We’re glad you had a positive experience with our customer service team, and we’ll keep it up. Cheers from the Alltel team!
Resposta da Alltel
Hey, thanks for leaving us a 5-star review and feedback! Giving customers like you an excellent experience from start to finish is the goal. So cheers from the Alltel team!
Great support thank you
21 de maio de 2023
Resposta da Alltel
Thanks for choosing Alltel and leaving us a 5-star review! It was great doing business with your company. Cheers from the Alltel team!
Ash did a amazing job setting up my new…
Ash did a amazing job setting up my new number and fast should get a pay rise cheers Chris.
18 de maio de 2023
Resposta da Alltel
Thanks for this great review, Chris! We'll be sure to pass your feedback along to Ash and the rest of the team. Cheers from the Alltel team!
Resposta da Alltel
Hey, thanks for leaving us a 5-star review and feedback! Awesome to hear you had a smooth and positive experience during the set up. Cheers from the Alltel team!
Was so easy to obtain a 1300 and helpful team
Was so easy to obtain a 1300 number and have the service started. The team were very helpful and i was using it within minutes from signing up.
19 de abril de 2023
Resposta da Alltel
Hey Sam! Thanks for choosing Alltel as your 1300 number provider. Awesome to hear you got your number set up within minutes. Cheers from the Alltel team!
Highly reccomend this company.
I tried to get my 1800 number connected with Telstra for over 3 months to no avail. The team at Alltel had it connected and diverted to my mobile in 3 days.
Smooth process and half the price of Telstra. Highly reccomend this company.
30 de abril de 2023
Resposta da Alltel
Hey Les! We appreciate you leaving us a 5-star review and feedback. If you ever need extra help with your 1800 number, we’ll gladly sort it out with you. Cheers from the Alltel team!
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