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Alltel Avaliações 198

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster. Service staff do not reall... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their service... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de telecomunicação
  2. Empresa BPO
  3. Serviço B2B
  4. Provedor de serviços de internet
  5. Serviço de telefone e internet

Escrito pela empresa

Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

198 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Fast and Easy Transactions so far

Fast and Easy Transactions so far.

Thank you
Custom Shutters & Blinds Online

10 de novembro de 2023
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Resposta da Alltel

Thanks for the feedback! We appreciate your trust and look forward to continuing to empower your business.

Avaliado com 5 de um total de 5 estrelas

Excellent service, great value

Very friendly & helpful lady at the Alltel call centre stepped me through the sign up process. It was a simple and painless process, with a 1300 number and answering service operational in a few hours. Price wise, Alltel was very competitive. All things considered, I am very impressed.

1 de novembro de 2023
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Resposta da Alltel

Thanks for the wonderful review! We appreciate your trust and are delighted to have impressed you. It is our commitment to always meet and exceed customer expectations.

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Great Customer Service
Had great interactions with the customer service team. Even had them make me a personalised video on a tutorial which was amazing, so I could refer back to items and train new staff on the platform
So glad we decided to move forward with them

16 de outubro de 2023
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Resposta da Alltel

Thanks Erin! It's great to hear you found the personalised video tutorial valuable. We're committed to keeping things easy and straightforward for our customers.

Avaliado com 3 de um total de 5 estrelas

Quite a few quality and teething…

Quite a few quality and teething issues, costs me money and lost income.

18 de outubro de 2023
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Resposta da Alltel

We regret to hear about your unsatisfactory experience with our services. Customer satisfaction is very important to us, and we would appreciate the opportunity to sort things out. Our Customer Care team will be reaching out to you to discuss this further.

Avaliado com 5 de um total de 5 estrelas

Smart Business Phone Service

Have been able to consolidate a bunch of VoIP services and added a virtual phone answering service for after hours / overflow which has been very cost effective. Sales process was a little slow to get going but glad I pushed through because the end product has been good.

4 de outubro de 2023
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Resposta da Alltel

Thanks for sharing your feedback, Ben! Great to hear you're finding value in our services. Rest assured, we're committed to providing an excellent client experience.

Avaliado com 5 de um total de 5 estrelas

Ignatius Sales Rep

Quick response by the support team and very easy to get the 1300 activated.

2 de outubro de 2023
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Resposta da Alltel

Thanks for the feedback, Prabha! We appreciate your review and remain committed to excellent service.

Avaliado com 5 de um total de 5 estrelas

Fantastic onboarding

Fantastic onboarding! Thanks!

6 de outubro de 2023
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Resposta da Alltel

Thanks for this review! We're committed to giving our new customers a warm and friendly welcome. Cheers!

Avaliado com 5 de um total de 5 estrelas

The process was smooth

The process was smooth, quick, easy to understand with nothing hidden

6 de outubro de 2023
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Resposta da Alltel

Thanks for sharing your feedback! We always strive to deliver the best experience to our customers. Feel free to get in touch if there's anything we can help you with.

Avaliado com 5 de um total de 5 estrelas

Absolutely 5 stars from the team at…

Absolutely 5 stars from the team at Alltel, seamless from request to implementation, everything tested prior to. All in the same day. Excited to see what other services I can implement when the time is suitable.

Thanks again, and keep it up.

27 de setembro de 2023
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Resposta da Alltel

Thanks for your wonderful review, Kieran! Great customer service is what we really pride ourselves in delivering. We look forward to supporting your business with more great solutions.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, easy and quick process, Alltel was prompt to make a phone call and my 1300 number was active within 24 hours. Certainly recommend Alltel.

18 de setembro de 2023
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Resposta da Alltel

Thanks for leaving us an awesome review! We're delighted that you had a smooth and speedy experience with Alltel. Cheers!

Avaliado com 5 de um total de 5 estrelas

Great customer service and follow up

We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient, helpful and very concerned until he fully solved our problem. Our handsets now work perfectly. Thanks again!

31 de agosto de 2023
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Resposta da Alltel

Great to hear Kevin smoothed everything out for you. We'll be sure to give him a shoutout!

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Special thanks to Tony and Jill in helping us update our service.

11 de setembro de 2023
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Resposta da Alltel

That's great to hear! We'll pass on your thanks to Tony and Jill. If there's anything else we can do for you, we'll be happy to help.

Avaliado com 5 de um total de 5 estrelas

Kevin was very responsive and…

Kevin was very responsive and informative.

30 de agosto de 2023
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Resposta da Alltel

Thanks for leaving us a review about Kevin. We couldn't be happier to hear that he provided you with a great experience. Would definitely give him a big shoutout for knocking it out of the park!

Avaliado com 5 de um total de 5 estrelas

Exceptional Service!

I recently registered for a 1300 phone number service, and I must say, I am extremely satisfied with the experience! From the very beginning, the process was smooth and hassle-free. A special shoutout to Ignatius, who was incredibly helpful and went above and beyond to ensure all my needs were met. The customer service was top-notch, and the service itself was seamless. I highly recommend this service to anyone needing a 1300 phone number. Five stars well deserved!

27 de agosto de 2023
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Resposta da Alltel

Hey JI, we're all about making things hassle-free from the get-go, so it's great to know we hit the mark with our 1300 number service! And of course, we'll pass along your shoutout to Ignatius. We can really count on him to make sure every interaction leaves customers feeling satisfied. Huge thanks from Alltel!

Avaliado com 4 de um total de 5 estrelas

Fantastic customer service after a few bumps

Rating 4 stars instead of 1 after multiple successful interactions with Bron. She was amazing, answered all my questions and helped me set up everything to my exact specifications. This is the company my friend was raving about and I'm glad I got to experience it. Thanks again Bron!

Original review: Was recommended this company by a friend to assist with obtaining a business number. I called to request a quote and was told that I should get it by the afternoon. I had to call two additional times to follow up on the quote requested before I finally was able to get the information I needed (4 days had passed since then).

When choosing a number for my business, I was given a number that I found out later was nowhere near where my business was located. Upon sending a message to request a change to a number more local, I was told it was not possible to change (only a few hours had past). Still unsure how to set the number up correctly to do what was promised.

28 de agosto de 2023
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Resposta da Alltel

Hi Micah,
Thanks for taking our call regarding this. We’re glad we were able to resolve your issue and correctly provide you with a number local to your area. Our apologies we got off on the wrong foot with your service! We promise smooth sailing from here on out.

If you need anything else, please don’t hesitate to reach out to Bron or anyone in the customer care team.

Avaliado com 5 de um total de 5 estrelas

Love your work

17 de agosto de 2023
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Resposta da Alltel

Wow, thanks for the kind words! We promise to keep up the great work. Cheers from Alltel!

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