Alltel Avaliações 198

Although it is early days our experience with Alltel was so easy. It was a mere 24 hours from my first enquiry to our new service being active. Very professional and easy. I was pleasantly surprised.

My experience with Jill was first class. She understood my frustration and took it upon herself to action. After only one or two days, she returned with good news and corrected the discrepancy I noticed on the invoice.

Easy to access and navigate the website and really prompt customer service when purchasing a 1300 number

Very helpful staff, Very easy and quick service. Got all set up in no time.

Amazing service

I've had several interactions with Alltel regarding my SmartConnect phone service and while my overall experience with their phone service is middling, I found their customer support to be outstanding, particularly the assistance provided by Agent Ivy. Agent Ivy demonstrated a genuine commitment to resolving my issues. Despite the exemplary customer and tech support, I believe there are areas for improvement within the overall user experience of Alltel SmartConnect phone users!.
Clearer documentation and user manuals, particularly for navigating the Smart Connect portal, would greatly benefit customers and save time and resources!

Very responsive, helpful and professional !

I recently had the pleasure of working with Alltel for the procurement of a 1300 phone number for my business, and I must say, the entire process was exemplary. From the moment I placed my order to the final setup, everything was handled with utmost professionalism and efficiency. The process was incredibly smooth and quick, which is exactly what I was looking for.

What stood out to me the most was the personalized attention I received. Shortly after my order, I was contacted by a representative from Alltel who inquired if I needed further assistance or had any questions about my new service. This level of customer care is rare and highly appreciated, demonstrating their commitment to not just meeting, but exceeding customer expectations.

Choosing Alltel for my business needs was a decision I'm truly happy about. Their service was professional from start to finish, and the ease of the entire process made what could have been a daunting task, completely hassle-free. I would highly recommend Alltel to anyone in need of their services, for their unmatched professionalism and the quality of service they provide.

1) Our phone which was ordered in mid December only arrived today 2nd Feb and has also come with no power cord so we can’t actually use it. this was significantly later than what we were told, and it took several email prompts before the phone was delivered. So it arrived after our service was set up and even now we still can’t use the phone.
Not a great start

Simple process, even after I verified the wrong product, they were able to fix it for me before it went live!

Natasha Triffon was fantastic, she knew her product very well was patient and very helpful I only went with your company because of Natasha

I have used Alltel before and recently recommended them (and used) in the new company I am contracting to. So easy to pick a Plan, then a number and then the routing. All done within minutes and great support from their staff.

Very easy to deal with. Helped with all my queries and the whole process took less than 24 hours. Special shout out to Natasha T. who was excellent - very professional and super friendly.

Great! Do what they say they will do.

Insufficient support

Specifically needed phone system set up before christmas break so that clients would not be left without information regarding closure.

Phones ordered. account supposedly set up by Alltel with billing already started but no information/guides given on how to set up so physical yealink phones can work.

I had the pleasure dealing with Natasha in Sales to set up our Alltel account then working with Tony during the onboarding process, and it was an exceptional experience. Our requirements were quite unique, deviating from the usual norms but Tony unwavering patience and dedication stood out.

The adoption of a phone number for my business via Alltel was quick and easy. The service consultants new their stuff and I was connected to my new number in a matter of hours.

The Team are so helpful and easy to talk to.
The business is excellent and just what I need at the moment.