There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster. Service staff do not reall... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient... Ver mais
A empresa respondeu
A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their service... Ver mais
A empresa respondeu
I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... Ver mais
A empresa respondeu
Detalhes da empresa
- Empresa de telecomunicação
- Empresa BPO
- Serviço B2B
- Provedor de serviços de internet
- Serviço de telefone e internet
Escrito pela empresa
Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.
Informações de contato
Suite 16, 622 Ferntree Gully Road, Wheelers Hill VIC, 3150, Melbourne, Austrália
- 1300 255 835
- info@alltel.com.au
- alltel.com.au
4,4
Excelente
198 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to deal with and set up promptly.
7 de janeiro de 2025
Resposta da Alltel
Thanks Adele. Great to have you aboard!
Resposta da Alltel
Great to hear!
Jama was a SUPERSTAR in setting our…
Jama was a SUPERSTAR in setting our answering service up. He was super diligent and knowledgable with the whole process, we were able to get up our answering service within hours. I highly recommend Jama to anyone, he deserves a raise he's absolutely amazing!!
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Alltel
Awesome! Thanks for the great review, Kellie!
Answered the phone promptly
Answered the phone promptly - however it seemed that it was offshore - but still excellent customer service - told me that it would take 7-10 business days - connected in two...and gave me a great price too...
6 de dezembro de 2024
Resposta da Alltel
Great to know our team was able to deliver! Thanks for the review, YK!
When your business relies on getting…
When your business relies on getting phone calls and you switch to a new system, you don't want to leave everything to the last minute to eb notified of account details and how to operate the new system. Right now we cant use the webex app on the PC's and we are guessing it is firewall related, but there was no warning of this or help provided. We are working it out for ourselves with what we can find on Google. In short, yes it works on the mobile app, but the support to get it working on what we hoped would be our prime usage, through the PC app, is seriously lacking.
3 de dezembro de 2024
Resposta da Alltel
Hi Paul, we understand how critical having a reliable phone system is, and we appreciate you taking the time to share about your experience. Your honest feedback is valuable to us, and we welcome this opportunity to improve our service and bring you more proactive support moving forward. As always, our team will continue to be in touch to ensure your needs are fully met.
Resposta da Alltel
We're glad you had a great experience with our service, Chris! Thanks for the review.
Resposta da Alltel
Awesome, thanks for giving us a 5-star review!
Resposta da Alltel
Thanks for the 5 stars!
The service we received was amazing
The service we received was amazing. The consultant (Iggy), was friendly, efficient and professional.
1 de novembro de 2024
Resposta da Alltel
Appreciate the 5 stars, Regina!
Solved my issue and fast
30 de outubro de 2024
Resposta da Alltel
Thanks for the review, great to hear we were able to assist promptly!
Quick response easy to deal with
23 de outubro de 2024
Resposta da Alltel
Thanks for sharing your positive experience! Reach out anytime if you need our help.
Couldn't reach agreement
The sales team were helpful and willing to see how the company could support our business. Unfortunately, the demands of the operations team meant that they needed more from us than we could provide to support the operations team to meet the sales contract. A shame that we seemed to not be a big enough business to be worthwhile. We have retained them for a lesser contract, for phone messaging service, which has always been well done.
8 de outubro de 2024
Resposta da Alltel
Thank you, Shelley, for sharing your feedback and for your continued trust in us with your phone answering needs. We're sorry your onboarding experience for a new service was less than ideal for you. Our more comprehensive service is built around the specific requirements of your business, hence the need for more information during set up to ensure your expectations are met.
Rest assured our commitment to deliver top-quality service remains paramount and we appreciate the opportunity to continue supporting your business.
Exceptional service from start to end
I was looking for a solution to have a lineline number connected to my MS Teams and the experience I had with Alltel was amazing. Starting from contacting them via their website, to providing business information, and then receiving detailed step by step instructions on how to configure Microsoft Admin Centre was seamless. Myka and the team were very friendly and patient and also followed up with me to confirm everything is working correctly. Super impressed with the service.
8 de outubro de 2024
Resposta da Alltel
Thanks for the glowing review, ZRC! Great to hear our team was able to guide you with exceptional support.
Quick and Friendly Service!
Amazing service from Alltel! Jill and Ivy were incredibly friendly and efficient. They quickly processed our orders and promptly cancelled the services we no longer need, making the whole experience smooth and hassle-free. Highly recommend their outstanding customer service!
8 de outubro de 2024
Resposta da Alltel
We’re all about efficiency, so we’re pleased to hear you had a smooth and hassle-free experience.
Always great service and helpful staff.
26 de setembro de 2024
Resposta da Alltel
Thanks Donna, appreciate your feedback!
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