Alma Hansen Avaliações 

187
•
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ikke én men 0 stjerner. Nej, hvor jeg ærgrer mig over, at jeg ikke fik læst anmeldelserne inden bestilling!! Ufattelig ringe kvalitet (Temu?) - og så kan man ellers sende retur til Kina, selv om de... Ver mais

Avaliado com 1 de um total de 5 estrelas

Delivery took many weeks, from Dennark? Did not arrive in time for Christmas. Return/exchange policy is bogus. None of either. Ordered a jacket at 'regular size' but it was too small. Communica... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I was able to find your website by searching for a shirt of a certain color on google. But I don’t see a filter on your actual where I can search your products by color. It took more time to click o... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Alma-Hansen har en ansat, Lein. Her er tale om en person der faktisk yder en kundeservice. Lein, stjernerne er derfor for din funktion hos Alma-Hansen. Jeg har lukket sagen hos andre ins... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

187 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 62% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,8

Todas as avaliações

(187)

93 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Stay Away from this company

Stay Away from this company. The product I ordered looked nothing like what I received. I tried to send it back and they responded at first. They asked me to take a picture of it , I did and asked for a full refund. Now when I send an email to the customer service email it comes back saying email can't be found. Never again.

14 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Warning,Warning

Warning,Warning, Warning! Do not make a purchase from this company you will be sorry. I ordered some boots for my wife for Christmas. Fist I ordered well before Chritmas, package did not arrive until after the new year. The boots looked nothing like the picture. The add claimed the boots were leather, they are not. Also I ordered a womens size 10, they look as if they were made for a small child. When I went through their conveluted customer service to say I wanted a refund. They gave me the choice of returning the boots to China, explaining how long the refund process can be and noting I would have to pay to have it shipped to China. Or, I could receive a credit for 75% of my purchase to buy more of their Crappy products. I opted for the 75%, which I will never use. So please beware of Alma Hansen it' a CON JOB.

11 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered jacket on December 31 finely…

Ordered jacket on December 31 finely arrived on January 16.
Quality of "down filled' jacket is definitely not filled with down feathers it not even like the one in the photo This jacket is a Dollar General quality buyers beware! Do not order from Alma Hansen. Hopefully I can recover my refund have not received a email from my return request.

Update 2 hours after I posted this they blocked me ...well I'm out $75 dollars and a really sh!tty coat I'm donating to the houseless. Good luck shopping with these Chinese scamming mother fcukers.

13 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Would give no stars if I could what…

Would give no stars if I could what they post on website is not what you receive ordered lace up leather boots, received pleather thin soled boots with patent leather tip totally different boot requesting full refund not store credit because that’s false advertisement, fraud really, but based on previous comments don’t think I will receive anything from this vendor.

16 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

THIS IS A SCAM CHINESE SITE!!!! SCAM SITE!!!

I ordered a mens jacket 3XXL and the site said if you wear 3xxl, order 3xxl. What a joke.. it wasnt even XL, it was Large and inferior material. Now I am trying to contact the site and all of my emails bounce saying that email address doesnt exist. hey responded 1 time and offered me a discounted refund, and now.. no contact. These scammers need to be referred to the AG in every state and the AG of the US.. I want my money back but fear it's gone.. Hard-working folks should be VERY careful of these scamming thieves!! I will be filing a complaint with the BBB.

27 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Buyer beware, don’t waste your money …

Bad product, nonexistent customer service, nowhere to return. I’m only giving this a star because I did actually receive a product after a month, though it was disappointing in quality. The material was very thin and cheap and obviously not “natural materials”. NOT WORTH THE MONEY. Buyer beware! It says 30 days return all over the website but when you actually try to find out how, they make it impossible. Finally I found an email they tell you to contact to get return instructions but it keeps bouncing back.

4 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy to pick out my swimsuit

9 de janeiro de 2026
Avaliação não solicitada
logotipo da Alma Hansen

Resposta da Alma Hansen

Hi Sue,
Thank you for your lovely feedback! We’re happy to hear that you found it easy to pick out your swimsuit. We appreciate you taking the time to share your experience and hope you enjoy your purchase.
Kind regards,
Kaja
Customer Service Representative
Alma Hansen

Avaliado com 1 de um total de 5 estrelas

No exchanges or returns. Poor customer service!

Delivery took many weeks, from Dennark? Did not arrive in time for Christmas. Return/exchange policy is bogus. None of either. Ordered a jacket at 'regular size' but it was too small. Communication via customer service is extremely slow. Finally told no exchange/return (yes, it was within 30 days), keep product/donate, offered 75% store credit only available for 30 days. Do I really want to buy something else??

In reply, I did contact customer service to no avail. Only option given was 30 day 75% store credit. No return, no exchanges for size.

8 de dezembro de 2025
Avaliação não solicitada
logotipo da Alma Hansen

Resposta da Alma Hansen

Hi Thomas,
We’re very sorry to hear about your experience and understand your frustration regarding delivery timing, sizing, and the return process. This is not the level of service we aim to provide. We would appreciate the opportunity to review your order and explain the options available to you. Please reach out to our customer service team so we can assist you directly.
Kind regards,
Kaja
Customer Service Representative
Alma Hansen

Avaliado com 5 de um total de 5 estrelas

It was easy to order

It was easy to order. I hope the product will be as expected.

9 de janeiro de 2026
Avaliação não solicitada
logotipo da Alma Hansen

Resposta da Alma Hansen

Hi Sherelle,
Thank you for your feedback! We’re glad to hear that ordering was easy and truly appreciate you sharing your experience. We hope your product meets your expectations and that you enjoy your purchase.
Kind regards,
Kaja
Customer Service Representative
Alma Hansen

Avaliado com 1 de um total de 5 estrelas

Order a week before Christmas and…

Order a week before Christmas and received my order a women’s wool coat. I can’t believe they sold me a cheap material. Absolutely horrendous and by far the worst return process! I sent multiple emails with pics cause they want to see the condition. It’s been a week after delivery and still have not received instructions on where to ship back item! At the point I think I will contact my bank and see if they can do something.

10 de janeiro de 2026
Avaliação não solicitada
logotipo da Alma Hansen

Resposta da Alma Hansen

Hi Jacqueline,
We’re sorry to hear about your experience and understand how frustrating this situation must be, especially with delivery timing and the return process. This is not the experience we want for our customers. Please contact our customer service team so we can review your order and assist you further.
Kind regards,
Kaja
Customer Service Representative
Alma Hansen

Avaliado com 1 de um total de 5 estrelas

This company will not reach out to me…

This company will not reach out to me to give me a tracking number to send the shoes that they sent to me. That was the wrong color. They email me every two days saying they have a high volume and they will reach out to me in 48 hours.

10 de dezembro de 2025
Avaliação não solicitada
logotipo da Alma Hansen

Resposta da Alma Hansen

Hi Regina,
We’re very sorry to hear about the confusion and frustration regarding your order. This is certainly not the experience we strive to provide. We would like the opportunity to review your case and clarify the situation for you. Please reach out to our customer service team so we can assist you directly.
Kind regards,
Kaja
Customer Service Representative
Alma Hansen

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