Website is pretty easy to use and I found what I wanted to be able to do all my underfloor heating without using a screed. There was some confusion from the wood floor fitter about using a herringbone... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I have used Ambient for at least ten years. Purchasing their underfloor heating mat kits. I have never had any issues with regards to the mats or programmers being faulty. They have always arrive... Ver mais
A empresa respondeu
Very prompt service, next day delivery. Since ordering the new underfloor programmable thermostat the old one which was playing up has started to work again. I have not therefore fitted the new one bu... Ver mais
No idea if this underfloor heating is any good as I’ve only just picked it up from the post office. A bit frustrating that the delivery could not be left in a safe place which resulted in various pho... Ver mais
Detalhes da empresa
- Fornecedor de Equipamentos e Sistemas de Aquecimento
- Loja de Acessórios para Banheiros
- Fornecedor de Materiais de Construção
- Serviço de aquecimento
- Loja de artigos para reforma residencial
- Loja de suprimentos para encanamento
Escrito pela empresa
Ambient Underfloor Heating is a family-run business that started in 2002 supplying underfloor heating to homes across the UK online. Since then, the business has increased to over 50 employees, operating from a 23,000 sq ft of warehouse space. Despite this growth, Ambient continues to uphold the family values to which the business was built and continues to operate through the same websites just as it did in 2002.
Informações de contato
Unit 16, Carnival Park, Carnival Close, SS14 3WN, Basildon, Reino Unido
- 01799 524730
- customerservices@ambient-ufh.co.uk
- ambient-elec.co.uk
4,6
Excelente
831 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing
My order arrived in record time, two days.!!! I couldn’t believe it. I would STRONGLY recommend this company.
22 de junho de 2022
Resposta da Ambient Underfloor Heating
Hello Pamela,
Thank you for your review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Alex
Customer Services
Resposta da Ambient Underfloor Heating
Good Afternoon,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Julie
Customer Services
excellent products as usual
excellent products as usual, only downside the delivery this time was a few days later than promised
4 de maio de 2022
Resposta da Ambient Underfloor Heating
Hello Tim,
My sincere apologies for the delay with your delivery. I have raised this with Parcel Force and hope this prevents future delays. Thank you for your review.
Kind regards,
Julie
Customer Services
Item not delivered. Asking a customer how did we do
Asking a customer how did we do, when the goods have not been delivered is not a good idea!
There is no more to say.
20 de abril de 2022
Resposta da Ambient Underfloor Heating
Good afternoon,
Your ordered was placed on the evening of Friday 15th April with a Next Working Day delivery service selected. As per the delivery information on our website, goods ordered after 3pm on a Friday, are not despatched until the following working day. Due to the following Monday 18th April being a bank holiday, your order was despatched the next Working Day on Tuesday 19th April. Your order was delivered on time on Wednesday 20th April.
Kind regards,
Hayley
Customer Services
Resposta da Ambient Underfloor Heating
Hello Craig
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Julie
Customer Services
Fantastic with next day delivery too
23 de março de 2022
Resposta da Ambient Underfloor Heating
Hello Malcolm,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
Great Product and Great delivery service
20 de março de 2022
Resposta da Ambient Underfloor Heating
Good afternoon,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
15 year guaranty is not honoured
after 5 years of perfect working order the heating mat stopped working, I was advised to get a new thermostat (which I did) but the system didn't come back on. I ask for the 15 years guaranty to be honoured and was sent packing with the threat of a £400 bill if the fault was found to be other than from manufacture... I don't trust that their findings will go in my favour ( I'm no electrician) so I'll shop somewhere else in the future.
18 de março de 2022
Avaliação não solicitada
Resposta da Ambient Underfloor Heating
Good afternoon Rab,
Underfloor heating mats can stop working for numerous reasons such as:
• Damage during the installation or tiling process.
• The join between the supply lead and the heating cable being installed incorrectly i.e. in the wall and not under the floor causing it to overheat.
• The end joint being installed underneath an item that blocks the heat i.e. fixed units or appliances.
• A rug, bean bag or thick door mat being placed on top of the heating mat causing the heating mat to overheat and the insulation to break down, creating a short.
• Or a manufacturing fault or error that may have caused the end joint or cold tail joint to fail.
The installation has to be looked into, to determine the fault as the warranty only covers a manufacturing fault.
If you wish to discuss any further, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
Resposta da Ambient Underfloor Heating
Hello Philip
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
I contacted WarmUp when my electrician…
I contacted WarmUp when my electrician identified that the thermostat was not working. The email chat was responded to promptly. However, I was told that my current thermostat was no longer in production, but I had to drag out the details of a replacement. Once ordered it arrived the next day. I was very happy with the order process and delivery, but thought the Ambient chat person could have been more forthcoming about the replacement.
16 de março de 2022
Resposta da Ambient Underfloor Heating
Hi Susan,
As discussed over the phone, it was a Warmup representative that you had spoken with regarding the replacement and not via Ambient. We apologise on behalf of Warmup that the representative was not very informative but we are very happy to hear that your underfloor heating is back up and running again as it should be. Please do not hesitate to contact us if you require any further assistance.
Kind regards,
Hayley
Customer Services
Resposta da Ambient Underfloor Heating
Good morning,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
Resposta da Ambient Underfloor Heating
Hello Roger,
Thank you for your review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Hayley
Customer Services
Satisfactory delevery on time
22 de fevereiro de 2022
Resposta da Ambient Underfloor Heating
Good afternoon,
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
Order dispatched promptly
Order dispatched promptly, quality product received, excellent.
19 de fevereiro de 2022
Resposta da Ambient Underfloor Heating
Hello Mr Kirkpatrick,
Thank you for your review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Hayley
Customer Services
Resposta da Ambient Underfloor Heating
Hello Mike,
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Hayley
Customer Services
Brilliant to deal with will use again
12 de fevereiro de 2022
Resposta da Ambient Underfloor Heating
Hello Ian,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Customer Services (HD)
Delivered when they said
Delivered when they said, not installed yet but no issues.
10 de fevereiro de 2022
Resposta da Ambient Underfloor Heating
Good afternoon,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Customer Services (HD)
Items ordered arrived quickly and well…
Items ordered arrived quickly and well packaged.
7 de fevereiro de 2022
Resposta da Ambient Underfloor Heating
Hello Paul,
Thank you for your review. I am glad you are happy with the shopping experience.
Should you ever need any post sales technical support, please do not hesitate to contact our experience team on 01268 567016 Option 2.
Kind regards,
Customer Services (HD)
Arrived on time
Arrived on time, slight issue on delivery all sorted with in 48 hours.
Super customer service
30 de janeiro de 2022
Resposta da Ambient Underfloor Heating
Hello Kevin,
Thank you for your 5-star review.
Should you ever need any advice or support, please do not hesitate to contact us.
Kind regards,
Customer Services (HD)
Prompt service thank you.
27 de janeiro de 2022
Resposta da Ambient Underfloor Heating
Hello Mark,
Thank you for your feedback. It is much appreciated.
Should you need any help with your products, please do not hesitate to contact us.
Kind regards,
Customer Services (HD)
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.