American Kandy Co Avaliações 

Resposta da American Kandy Co

Atualizado em 26 de mai. de 2023

Hello Francesca,

I am so sorry you had delays with receiving your parcel. After checking your tracking information i can now see you have received your treats. I really hope you enjoyed them.

If you could kindly update your review to reflect you receiving your order that would be highly appreciated.

Thankyou so much for your feedback and for supporting small business.

Kindest of regards,

Nathan

Resposta da American Kandy Co

Atualizado em 4 de jun. de 2023

Dear Evan,

I apologize for the delay in delivering your parcel. While we strive to have orders delivered within the estimated timeframe of 3-5 working days*, there are instances where we encounter unforeseen circumstances beyond our control.

Upon reviewing your tracking information, I am pleased to confirm that your order has been successfully delivered, and I hope you thoroughly enjoyed your treats.

Thank you for providing us with your valuable feedback, and we genuinely appreciate your support for small businesses like ours.

Best regards,

Nathan

Resposta da American Kandy Co

Atualizado em 4 de jun. de 2023

Hello Danni, I have sent over an email regarding further details so i can resolve your complaint.

Best,

Nathan

Resposta da American Kandy Co

26 de mai. de 2023

Hello Barnz,

I am very sorry for the delay with your parcel. Although orders are estimated to be delivered in 3-5 working days* this is not always possible. Various factors play a part in this, with some being out of our control.

After checking your tracking information i can confirm you have received your order and i hope you enjoyed your pickle kit.

if you could kindly amend your review to reflect you receiving your goods that would be appreciated.

Thanks so much for your valued feedback and thanks so much for supporting small business.

Best,
Nathan

Resposta da American Kandy Co

26 de mai. de 2023

Hello Fraser,

After checking your tracking information i can confirm your parcel was delivered on: Thu 16th Mar. I sincerely apologise for the delay.

If you could kindly amend your review to reflect you receiving your items that would be greatly appreciated.

Again, i am sorry for the inconvenience caused.

Thanks so much for your feedback and for supporting small business.

Best,

Nathan

Resposta da American Kandy Co

Atualizado em 26 de mai. de 2023

Hello Gracie.
I am very sorry for the delay with your parcel. Although orders are estimated to be delivered in 3-5 working days* this is not always possible. Various factors play a part in this, with some being out of our control.

After checking your tracking information i can confirm you have received your order and i hope you enjoyed your Takis.

If you could kindly amend your review to reflect you receiving your goods that would be appreciated.

Thanks so much for your valued feedback and thanks so much for supporting small business.

Best,
Nathan

Resposta da American Kandy Co

4 de jun. de 2023

Dear Steve,

I sincerely apologize for the delay you experienced with your order. The length of time it took for your items to be delivered is well beyond our acceptable delivery timeframe, and I understand that this is completely unacceptable.

Sometimes, we encounter backlogs due to high order volumes, which, unfortunately, can coincide with delays from our couriers. I assure you that we are actively working to address these issues and improve our delivery process.

To address these ongoing concerns, we have made the decision to replace Evri as a carrier and have added Royal Mail 24 and 48-hour tracked services as alternative options for our customers.

As a gesture of goodwill for the inconvenience caused, I have refunded the delivery charge associated with your order. I hope this compensation adequately addresses any inconvenience you may have experienced.

I genuinely hope that you enjoyed your Twizzlers despite the delay. Your support of our small business is truly appreciated, and we value your feedback immensely.

Should you have any further questions or concerns, please don't hesitate to reach out.

Kind regards,

Nathan

Resposta da American Kandy Co

26 de mai. de 2023

Hello diane,

I am very sorry for the delay with your parcel.

After checking your tracking information i can confirm you have received your order and i hope you enjoyed your treats.

If you could kindly amend your review to reflect you receiving your goods that would be appreciated.

Thanks so much for your valued feedback and thanks so much for supporting small business.

Best,
Nathan

Resposta da American Kandy Co

26 de mai. de 2023

Hello Rachel, I am so sorry that we had to cancel your order. After looking into your complaint i can confirm that we had to dispose of our mountain dew due to it containing EDTA. Unfortunately, we had no say in the matter as EDTA Is a banned food additive and the food standards agency demanded we took it of sale.

I am sorry that you had a bad experience with us on this occasion.

But thankyou for your feedback and thanks for supporting small business.

Kindest of regards,

Nathan

Resposta da American Kandy Co

10 de fev. de 2023

Hello Leah,
I'm glad to hear that your experience with the company was a positive one! It's always great to receive great customer service, especially when there is an issue with your order. It's great to know that you received the items earlier than expected and that the representative was able to resolve the issue quickly. I'm sure the recipient of your gift will be thrilled with their present. Thanks for sharing your experience and I hope you have many more positive interactions with the company in the future!

Kind regards,
Nathan

Resposta da American Kandy Co

10 de fev. de 2023

Hello,

That's great to hear! It's always a good feeling when you're able to find what you need and make someone happy, especially your daughter. I'm glad that the website was able to provide the items that were difficult to find elsewhere. I hope your daughter continues to enjoy the items and that you have many more successful shopping experiences in the future.

Kind regards,
Nathan

Resposta da American Kandy Co

1 de fev. de 2023

Hello oz,

I am so sorry that you experienced delays with your order. Your order was unfortunately part of the Christmas back-log. We are ensuring we have safe guards in-place this year to ensure we can cope during the busy festive period.

Best,

Tom