AmourLinen Avaliações 67

Resposta da AmourLinen

26 de mar. de 2026

Hello Dan,

We are truly sorry for the frustration and inconvenience this experience has caused you. Over the past month, we were in the process of migrating our internal systems, and unfortunately, a significant number of messages and emails were lost during that transition, your refund request was among them. We sincerely apologize for going silent; we completely understand how unacceptable that looks from a customer's perspective.

We are pleased to confirm that your full refund has now been processed. Please allow a few business days for it to reflect in your account, and don't hesitate to reach out if you have any further questions.

Thank you for your patience, and again, we are very sorry for the poor experience.

Resposta da AmourLinen

12 de jan. de 2026

Hello,

Thank you for your review.

We’re sorry to hear that you’re still unhappy with the dress. As discussed in our previous communication, the armhole concern was not raised earlier, but we understand that fit can be subjective and may vary for each customer.

All measurements and photos reflect the actual design of the dress.
The dress is made from 100% natural linen, which we have been using for over five years. This fabric is known to soften with every wash, and we have not experienced bleeding issues when washed according to the care instructions provided. In some cases, certain detergents or washing products can affect natural fibers and dyes.

We truly value feedback and always aim to resolve concerns directly with our customers.

Thank you for sharing your experience.

With best,
Lucas

Resposta da AmourLinen

22 de dez. de 2025

Thank you for your feedback.

We’re sorry to hear about your frustration and would like to clarify a few important points for accuracy.

Our website states that our company is based in Vilnius, Lithuania. At no point do we claim that orders are shipped from the United States. As an international business, we ship worldwide, and this information is openly available on our website.

For all international orders, customs duties, import taxes, and clearance procedures are regulated by the destination country’s customs authorities - in this case, U.S. Customs. These fees are not charged, controlled, or collected by us and are a standard part of importing goods into any country. Under current U.S. customs regulations (as applicable in 2025), such charges are the responsibility of the recipient when goods are imported.

This is not specific to our company - the same rules apply to all international sellers shipping into the United States. Unfortunately, we do not receive advance notice of customs fees, nor can we waive or predict them.

We understand that customs charges can be unexpected if you haven’t ordered internationally before, but they are not additional product charges and do not change the price of the item itself.

We appreciate your feedback and remain committed to transparency and professional service.

With best,
Lucas

Resposta da AmourLinen

17 de dez. de 2025

Hello Robin,

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience this situation caused.
This issue occurred due to a system error that caused the item to appear available when it had already been oversold. We fully acknowledge that this was a mistake on our side, and we take responsibility for it.

As there was no other viable solution available, we mutually agreed with the customer to cancel the order. Unfortunately, we had no alternative but to proceed with the cancellation, and we regret that this was necessary.

We also apologize for the slow communication and for any confusion caused by contradictory information during the process. Regarding the refund, we confirm that a full refund was issued, however, due to an accidental technical error, the refund was processed twice. This mistake was unintentional, and we sincerely apologize for any confusion it may have caused.

We truly appreciate your patience and understanding, and we sincerely apologize for the disappointment this experience caused. Your feedback is very important to us and helps us improve our service going forward.

Kind regards,
Miglė

Resposta da AmourLinen

3 de dez. de 2025

Hello Claire,

Thank you very much for your feedback.

We’re genuinely sorry to hear that the items didn’t meet your expectations. As mentioned in our product description, our linen is a medium-weight stone-washed Baltic linen (approx. 190 gsm). This type of linen is commonly used for both bedding and clothing, and it is chosen for its softness, breathability, and natural drape. If you were looking for heavyweight linen, we completely understand the difference in feel; however, we currently do not offer heavier options.

All of our fabric is OEKO-TEX certified and made from high-quality Baltic flax, which is known worldwide for its exceptional quality.

Regarding the flat sheet:
We do not offer a wide top hem by default, and this is listed in the product details. Flat sheets in our shop feature a simple, clean finish. That said, we can often accommodate custom requests if a customer reaches out before ordering, and we are always happy to try to help.

As for the stitching shown in your photos, we reviewed them and can confirm that you are seeing the standard internal overlock seam, which is commonly used on clothing and bedding to secure the fabric edges neatly and prevent fraying.

We appreciate you taking the time to share your experience, and we’re always here to assist further or explore solutions together.

Thank you again for your review.

Best,
Lucas

Resposta da AmourLinen

28 de nov. de 2025

Hallo!

Vielen Dank für Ihr Feedback.

Wir möchten gerne einige Punkte klarstellen: Unsere Produkte sind handgefertigt und werden erst nach Bestellung produziert. Die übliche Produktionszeit beträgt 4-9 Werktage. Dieser Sommer war für uns besonders herausfordernd, da unsere Marke stark gewachsen ist und wir während der Anpassung unserer Produktionskapazitäten an die erhöhte Bestellmenge Verzögerungen hatten. Inzwischen haben wir unser Team erweitert und unsere Abläufe verbessert, sodass Bestellungen nun nicht mehr verzögert sind.

Sobald das Paket geliefert wurde, hat jeder Kunde 30 Tage Zeit, um über eine Rücksendung zu entscheiden. Wie in unserer Rückgaberichtlinie angegeben, müssen die Artikel ungetragen und ungewaschen an uns zurückgesendet werden, und der Kunde ist für die Rücksendung verantwortlich.
Die Rückerstattung erfolgt innerhalb von 14 Tagen, nachdem wir den zurückgesendeten Artikel erhalten und geprüft haben - das ist bei vielen Slow-Fashion-Marken üblich.

Wenn Sie Ihre Rücksendung erst gegen Ende der 30-Tage-Frist eingeleitet haben, ist es ganz normal, dass sich der gesamte Prozess dadurch verlängert.
Allerdings ist uns kein Fall bekannt, der 4 Monate gedauert hätte. Daher wäre es sehr hilfreich, wenn Sie uns direkt kontaktieren könnten - dies ist das erste Mal, dass wir von einer solchen Situation hören, und wir würden der Sache gerne nachgehen.

Zu Ihrem Hinweis zum Leinen: Unser Leinen ist vorgewaschen und weich gemacht, besteht aus 100 % Naturfaser und wird mit jedem Waschen weicher. Das Empfinden des Stoffes kann von Person zu Person unterschiedlich sein, was völlig normal ist.

Vielen Dank nochmals für Ihr Feedback -wir sind jederzeit für Sie da, wenn Sie dies weiter besprechen möchten.

- Lucas
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English

Hello!

Thank you very much for your feedback.

We’d like to clarify a few points: our products are handmade and made to order. The usual production time is 4-9 business days. This past summer was especially challenging for us because our brand grew significantly, and we experienced delays while adjusting our production capacity to the increased number of orders. We have since expanded our team and improved our workflow, so orders are no longer delayed.

Once the package is delivered, each customer has 30 days to decide about a return. As stated in our return policy, items must be unworn and unwashed, and customers are responsible for sending them back to us.
The refund is issued within 14 days after we receive and check the returned item, which is standard for many slow-fashion brands.

If you decided to return your items near the end of the 30-day return window, it is natural that the overall process becomes longer.
However, we are not aware of any case that took 4 months, so it would be very helpful if you could contact us directly -this is the first time we are hearing about such a situation, and we would really like to look into it.

Regarding your comment about the linen: our linen is pre-washed and softened, made from 100% natural fiber, and it becomes softer with every wash. The feel of the fabric can vary from person to person, which is completely normal.

Thank you again for sharing your experience - we’re always here if you’d like to discuss this further.

-Lucas