AmourLinen Avaliações 67

O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ich habe hier vor einigen Wochen mehrere teure Kleidungsstücke gekauft. Sowohl bei Avocadostore als auch im Online-Shop wird dabei eine ''Lieferzeit von 2-5 Werktagen'' angegeben. Nach 14 Tagen wurde... Ver mais

Avaliado com 5 de um total de 5 estrelas

Es ist wunderschönes weiches Leinen. Die Farbe Rosenbraun beschreibt ein zartes, leicht rötliches, helles Braun, eine sanfte Farbe, die sich gut in alle möglichen Interieurs einbringen lässt. Ich bin... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really cannot recommend these products enough. From my very first order, this linen never disappoints. It's incredibly soft, and washes extremely well. High quality finishes and slightly weighted - so... Ver mais

Avaliado com 4 de um total de 5 estrelas

I got one of their pyjamas. Originally I got the off-white one but it turned out to be too see-through. I sent it back and got a terracotta one - it is absolutely perfect. My only issue is the return... Ver mais

Detalhes da empresa

  1. Loja de artigos para cama, mesa e banho

Escrito pela empresa

AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

67 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 2 de um total de 5 estrelas

Button not sewn on properly

I wasn‘t pleased with the quality of the linen trousers.
For this price, I expect the button to be sewn on properly. I sent an email, but unfortunately, I didn't get a reply. The dress I orderd was perfeclty fine

30 de junho de 2025
logotipo da AmourLinen

Resposta da AmourLinen

Jolanda,

Thank you for your feedback. We’re sorry the linen trousers didn’t meet expectations and that the button wasn’t properly sewn. We’re glad we were able to process a full refund promptly and that you confirmed everything was resolved at the time. We also appreciate your kind words about the dress — we hope to welcome you back for a more seamless experience in the future.

-Lucas

Avaliado com 1 de um total de 5 estrelas

Inaccurate Processing Times

I’m really disappointed in my experience with Amour Linen. I placed my order on July 14th, and received a confirmation email stating that my sheets were being made to order and would take 4-9 days to process. Three weeks passed and I realized I hadn’t gotten a shipping confirmation yet. I reached out to them on July 31st to check on the status of my order (which they encourage in their confirmation email) and explained that I would like to cancel my order if I wasn’t likely to receive it before the end of August. Their customer service team got back to me right away with a vague response. I asked if they could give me a specific update on when my order would ship, and they assured me that it would ship that same week. Well, it did not ship that same week. The production time has (so far) been double what’s listed on their website and their confirmation email, but that doesn’t bother me nearly as much as their customer service team lying to me to keep my business. I understand that those timelines are an estimate and everything is made to order (which takes time!) but all I wanted was an honest update!

14 de julho de 2025
Avaliação não solicitada
logotipo da AmourLinen

Resposta da AmourLinen

Jenny,

We’re truly sorry for the delay and the frustration it caused. This summer we’ve been overwhelmed with an unusually high volume of orders, and our production team has been working overtime to ensure every made-to-order item is fulfilled with the quality our customers expect. Unfortunately, this has meant that some orders have taken longer than our usual estimated processing time, and we understand how disappointing that is.
We should have provided you with a clearer and more accurate update, and we’ll work on improving our communication so customers always know what to expect. Please rest assured that every order placed will be fulfilled, and we appreciate your patience and understanding during this busy period.

-Lucas

Avaliado com 1 de um total de 5 estrelas

Haven’t received my order

Placed my order on July 10. Reached out to customer service on July 24 to ask about the status of my order and haven’t heard back as of today, the 26th. Orders can take time, I understand, but at the very least reply to your paying customers. Slow order delivery and non-responsive customer service is just bad for business.

26 de julho de 2025
Avaliação não solicitada
logotipo da AmourLinen

Resposta da AmourLinen

Hello,

Thank you for your feedback, and we’re truly sorry for the frustration caused.

As noted in our contact information, we aim to respond to all inquiries by the next business day. However, due to a high volume of messages, our team wasn’t able to get back to you on Friday. Since we don’t operate over the weekend, there was a delay - our sincere apologies for that!

That said, I believe our team even responded to you on Sunday to make sure you were assisted as soon as possible.

We completely understand how crucial timely communication is and are continuously working to improve our response times.
Thank you for being so patient, and we appreciate your support.

Founder of Amourlinen,
Lucas

Avaliado com 1 de um total de 5 estrelas

Takes over two weeks from order to be…

Takes over two weeks from order to be told - being shipped this week
feels like fauld - another site from abroad I cannot talk to

1 de julho de 2025
Avaliação não solicitada
logotipo da AmourLinen

Resposta da AmourLinen

Hello Gill,

Thank you for your feedback. We’re truly sorry to hear about your frustration.

We’re a slow fashion, made-to-order business, which means we don’t keep items in stock. Every piece is handmade with love by our amazing seamstresses, and we take great care to ensure both quality and fair working conditions. Due to this, we have a production time before shipping, and during busy periods, it may take a little longer than usual.

We completely understand that delays can be disappointing. If you no longer wish to wait, you’re always welcome to reach out to our customer support team at
hey@amourlinen.com

They’ll be happy to help cancel your order and issue a refund.
Thank you for supporting small, sustainable fashion - we truly appreciate it, even when things don’t go as smoothly as we hope.

Warm regards, Lucas

Avaliado com 5 de um total de 5 estrelas

I had to get in contact .

I had to get in contact as I had a question about how long it would take to get to me and the customer service were brilliant and put my mind at rest. Within a few days my gingham shorts had arrived.
They are lovely, made with care, the linen is high grade, the fit is great too. I will wear these a lot, a real staple in my wardrobe

10 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful shopping experience…

I had a wonderful shopping experience with AmourLinen. I bought a linen wrap blouse - very beautiful, great quality, feminine and timeless design. On top of that, the customer service is fantastic! ❤️

7 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good quality very beautiful linen

I have ordered some beautiful charcoal linen fabric to make a duvet cover. The thickness of the fabric is just right for a duvet cover or other clothing in my opinion!
I ordered some dusty rose linen too, to make a gilet, also such a beautiful color. A month before I have ordered some samples so I good make the right choice! It took one or two weeks to get it to Holland! You can have contact through whatsapp or email and the company is very kind and helpfull!

24 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Norah loose linen dress

It took several weeks until I received it but when it arrived I realized it was a very exclusive dress, made by hand of the fabric I had chosen, just perfect. The openings for sleeves, a delicate thing on sleeveless dresses like this, were just perfect. Not too wide not too narrow. You can use the dress at a dinner, the bra is not seen, as well as on a walk in the sun. It will be light and airy. The fabric is beautiful thin and smooth. The color, green, not too sharp. Love the dress and will use it for many years. It is timeless. Thank you!

9 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality is impressive!!!!

I recently placed an order with amourlinen, and although my package was a bit delayed, they promptly informed me that this was due to a high volume of orders! But the clothes I received – a dress, shorts, and a top – are absolutely amazing! The quality is impressive, and it's clear that each piece is handmade with care. Supporting small businesses is important to me, and I'm thrilled to find such a fantastic and sustainable company to support!!!
Good luck to the team!! I will definitely be back for more!

1 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never received the shorts I ordered

3 de junho de 2024
Avaliação não solicitada
logotipo da AmourLinen

Resposta da AmourLinen

Hello Betsy, thank you for your review. After looking into your case, we have fulfilled all the terms and conditions, although shipping took a bit longer than usually, but order was delivered very next day after your review, which is 4th of June. At any cases we take customer service as priority, but we cannot find any concerns of yours in any of our customer service systems, but this review.

Please reach out our customer service if you have any further concerns.

Thank you, Lucas

Avaliado com 5 de um total de 5 estrelas

I bought linen to make a shower curtain…

I bought linen to make a shower curtain as ready made ones were outwith my price range. So pleased was I then purchased linen by the metre for a range of purposes. Great colours, quality and excellent help when needed. I highly recommend.

7 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

It’s been over a month and I never…

It’s been over a month and I never received my order. I emailed to inquire about the status and haven’t gotten any updates. It feels like a scam.

3 de janeiro de 2024
Avaliação não solicitada
logotipo da AmourLinen

Resposta da AmourLinen

Hello Paige, thank you for your review.

After looking into your case, we have fulfilled all the terms and conditions, although shipping took a bit longer than usually, but order was delivered on 11th of January. At any cases we take customer service as priority, but we cannot find any concerns of yours in any of our customer service systems, but this review.
Please reach out our customer service if you have any further concerns.

Thank you, Lucas

Avaliado com 4 de um total de 5 estrelas

Nice quality

I love the fabric. In my opinion, it's worth the wait. I wish though they make in smaller sizes, petite sizes. It's kinda loose on me lol I will still keep it since I love the quality.

25 de outubro de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

The color of the product did not match…

The color of the product did not match with the color on website. On website the model is wearing the shirt in different color than the color I picked. I picked "mustard" and the picture shows "rosy brown", I guess. So by ordering "mustard" I really got the "mustard", but what I really wanted was "rosy brown". Also it took almost four weeks to get the product. Anyway I'm going to return the shirt and change it to the right one and wait a little bit longer.

12 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great quality product

Great quality product! I ordered a pajama set in dusty lavender, the color is beautiful. The fabric is thicker linen, not see through, just be prepared it may be thicker than what you would get from a department store. It is kind of looser/boxier but that’s of course expected because there is no stretch in 100 percent linen. It did take about 3.5 weeks to receive but the products are handmade to order (which means nothing is wasted in over production, yuppie!!). You just need to take that into consideration when you order. I emailed the company a couple of times and they responded promptly within a day, great customer service, thank you. It came beautifully packaged with a thank you card. I am definitely ordering more!! Great product and great company, very much recommend!!

10 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Incredible Linen. Incredible Ethics.

Really cannot recommend these products enough. From my very first order, this linen never disappoints. It's incredibly soft, and washes extremely well. High quality finishes and slightly weighted - so you feel better rested. And the people behind it are just as amazing.

1 de maio de 2023
Avaliado com 1 de um total de 5 estrelas

Shorts still not delivered 2 weeks after order

I ordered the MIA shorts on April 11; today is April 25, and I have not received them.

18 de abril de 2023
logotipo da AmourLinen

Resposta da AmourLinen

Dear Jenny,
I am really sorry to hear you are not satisfied with our service... Each and every linen piece is handmade on order, and our production time is 1-2 weeks. We then ship the order by either regular shipping services or Fedex Express (which you can choose when ordering) and that takes depending on where you are based (usually around a week but sometimes longer with regular shipping). Your order was shipped on the 21st April and it should reach you any day now.
Sending kindest regards from Vilnius,
Miglé

Avaliado com 5 de um total de 5 estrelas

Beautiful fabric

Beautiful fabric, easy, fast shipment and delivery.
Color matches the photos on the site.
will definitely recommend and reorder from Amourlinen.

3 de abril de 2023
Avaliado com 4 de um total de 5 estrelas

A satisfied customer

Our purchase did take a while to arrive as there was a delay in sending out the initial order, however, the company responded quickly to our complaint, and were then very communicative and helpful in ensuring that we received the parcel safely and quickly.
We are absolutely delighted with the bed linen. It is gorgeous!
In the end I would recommend this company as they dealt with our complaint very attentively and quickly, and the linen is a very high quality, beautiful product.

17 de abril de 2023
logotipo da AmourLinen

Resposta da AmourLinen

Dear Kate,
Thank you for your message. Customer support got your message and got back to you via email. I am really sorry about this delay. Your order has been made and packed today and it will be picked up by Fedex. It should arrive in Germany by the end of the week.
I am really sorry again and I wish you a great day!
Kindest regards from Vilnius,
Miglé

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