As a new customer, we have had a positive experience so far. The team was responsive, professional, and clear in their communication. The onboarding process was positive and our questions are answered... Ver mais
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Veja o que dizem as avaliações
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in Engli... Ver mais
A empresa respondeu
Friendly agents and great solution if you do NOT need an immediate live agent answering the phone. Be aware that even with spam protection you will get 1 minute calls that had no agent answer either b... Ver mais
We have been using ASC for almost two year now. They have a wonderful staff that is always helpful. Our phones are answered and messages are sent to us with the person's name, call back number, and th... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Answering Service Care
Escrito pela empresa
Answering Service Care (ASC)
Your calls and chats answered by real people!
Answering Service Care (ASC) is a 24/7 live answering service for 4000+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 4 offices located in NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people, with many relationships lasting more than 20 years. ASC provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times.Why Choose ASC?
- Never miss another call: Our around-the-clock service ensures that every call is answered, even during peak times or after hours.
- Handle web inquiries with 24/7 live chat: No matter when your customers visit your site, our live chat agents are there to assist them in real-time.
- Give a great first impression: Our trained professionals ensure that every interaction counts, capturing all vital information and messages for you.
- Web and Mobile App: Manage your communications effortlessly using our intuitive web and mobile platforms.
- HIPAA Compliant Secure Messaging: We prioritize security, ensuring all communications and data are handled with the utmost care and compliance.
- We Get It.
Discover more benefits and tailored solutions for your business:
Visit Our Website NowInformações de contato
441 S State Rd 7, 33068, Margate, Estados Unidos
- (800) 430-6511
- sales@answeringservicecare.com
- answeringservicecare.com
4,1
Muito Bom
117 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Service is appreciated
Service is appreciated. Clients have told us that the hold time is a little lengthy but besides that our callers have a great experience.
28 de novembro de 2023
Reliable and Dependable Always!
It is nice to be able to leave the office everyday at 5pm and not have to worry about your customer's being taken care of. The Answering Service staff are professional and they truly are the best ones we have ever had!
31 de outubro de 2023
Wonderful service
31 de outubro de 2023
I have no idea why this spam cookie…
I have no idea why this spam cookie factory emailed me. Why don't you guys bother someone else?
31 de outubro de 2023
Answering Service for a busy Medical Practice
We have tried other answering services none of them compared to Answering Service Care. They have excellent phone skills, our patient's are never left on hold. The calls are answered by the 3rd ring. The messages are well taken and complete. Best of all they screen the calls very well knowing what is a true emergency or not.
31 de outubro de 2023
Avaliação não solicitada
very professional
very professional
interesting tracking of all incoming calls
communication within the service itself is not always the best
quite expensive, but within market rates it seems
26 de outubro de 2023
Avaliação não solicitada
Always responsive and able to complete…
Always responsive and able to complete any request in a timely manner.
10 de outubro de 2023
I had an issue with the protocol for our phone message retrievals.
I had an issue with the protocol for our message retrieval. Spoke with Maria, the account manager in Client Relations, and she handled my concerns in a professional manner, extremely courteous, empathetic, and very kind. She fixed our account and I am so happy to be able to work with the Answering Service Care company again! I used to be an agent with them 10 years ago and still use skills taught from this company in my every day life. They are the best answering service company nationwide! I highly recommend to anyone who needs this service for their businesses. You will not be disappointed!
19 de outubro de 2023
Avaliação não solicitada
Answering Service Care has saved me time & hassle
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in English and Spanish, gives me peace of mind.
Additionally, when there have been mistakes or service issues, ASC has responded promptly!
14 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Jennifer, thank you for the kind words, it's been a pleasure working with you over the past few years! We'll get in touch to see what we can improve on to earn that 5th star!
Great to work with
Great to work with! Been using them for years!
12 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hello, thank you for the feedback and for trusting us to handle your calls over the years! We look forward to working with you for many more to come!
Don't expect much
Several weeks into the process, we are still working out the kinks. Response time is slow, and the follow up is passive rather than active. I am on the verge of searching for a new service.
26 de setembro de 2023
Resposta da Answering Service Care
Hi Peter, I'm disappointed to hear about the experience you've had with our service. I know we've worked together to overcome some challenges you've ran into over the last couple of weeks. Our goal is always to make sure we are providing value to your business, we want to make sure we are doing everything we can to deliver on that. Maria will be getting in touch to see what more we can do to ensure you're satisfied with the service.
Easy to work with and reliable
Easy to work with and reliable! They are also quick to adjust and adapt to changes.
2 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hello, thank you so much for the kind words! We take a lot of pride in the trust that businesses like yours give us to represent your company so it makes us happy to hear that you're satisfied with the service we're providing!
Best decision to go with Answering Service
We made the switch to answering service care and have never looked back. It was very hard answering the phone at our busy child care and we were getting tons of solicitations which was wasting a lot of time. We have it at 3 of our buildings and don't plan to go back to answering the phone ever again!
3 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Jaclyn, a big part of our purpose as an answering service is to be able to provide our clients with extra time to handle the things that require your attention. I'm happy to hear that we have been able to deliver on that for you!
Save your stress and clock-off!
we love being able to clock-off and know that our calls will be answered! we appreciate the time and effort saved by using this service! fair prices for an endless amount of growth, definitely worth it!
4 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Sidney, thank you for trusting us to be there for your callers when you're not in!
Maria Smith does a great job for my…
Maria Smith does a great job for my company every time.
3 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Steve, thank you so much for the kind words. Maria is certainly a gem, we're lucky to have her. Don't hesitate to give us a shout if there's ever anything we can help with!
Customer for 3 years...
There's sometimes confusion in accessing the app for providers, but overall our experience has been good. They are easy to work with. We've been customers for 3 years.
3 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Emily, thank you for the honest feedback and the loyalty over the past few years. We'll be in touch to see how we can help with the troubles you're experiencing on our app!
Good option
3 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hello, thank you for the feedback!
Answering Service Care has been great…
Answering Service Care has been great for my answering phone calls from potential clients. I was able to customize my call script and they send me a detailed report of every call right to my email. Recommended!
2 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Stephen, thank you for the feedback and for trusting us to serve as an extension of your business!
Very professional
2 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Jean, we're happy to hear about your experience with our service! Thank you for taking the time to leave the feedback!
Great service
They are very professional & the price is good
2 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Robin, we put a lot of effort into making sure we provide competitive pricing without compromising on the quality of service we deliver. I'm happy to hear we've been able to provide value to your business!
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