As a new customer, we have had a positive experience so far. The team was responsive, professional, and clear in their communication. The onboarding process was positive and our questions are answered... Ver mais
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Veja o que dizem as avaliações
Answering Service Care has saved me tons of time and hassle by answering incoming calls, scheduling clients, and handling messages. Knowing that calls will be answered by a live agent 24/7, in Engli... Ver mais
A empresa respondeu
Friendly agents and great solution if you do NOT need an immediate live agent answering the phone. Be aware that even with spam protection you will get 1 minute calls that had no agent answer either b... Ver mais
We have been using ASC for almost two year now. They have a wonderful staff that is always helpful. Our phones are answered and messages are sent to us with the person's name, call back number, and th... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Answering Service Care
Escrito pela empresa
Answering Service Care (ASC)
Your calls and chats answered by real people!
Answering Service Care (ASC) is a 24/7 live answering service for 4000+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 4 offices located in NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people, with many relationships lasting more than 20 years. ASC provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times.Why Choose ASC?
- Never miss another call: Our around-the-clock service ensures that every call is answered, even during peak times or after hours.
- Handle web inquiries with 24/7 live chat: No matter when your customers visit your site, our live chat agents are there to assist them in real-time.
- Give a great first impression: Our trained professionals ensure that every interaction counts, capturing all vital information and messages for you.
- Web and Mobile App: Manage your communications effortlessly using our intuitive web and mobile platforms.
- HIPAA Compliant Secure Messaging: We prioritize security, ensuring all communications and data are handled with the utmost care and compliance.
- We Get It.
Discover more benefits and tailored solutions for your business:
Visit Our Website NowInformações de contato
441 S State Rd 7, 33068, Margate, Estados Unidos
- (800) 430-6511
- sales@answeringservicecare.com
- answeringservicecare.com
4,1
Muito Bom
117 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Call Center
Their service has made our business work great! Always happy to answer our questions or concerns!
2 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Kevin, thank you for taking the time to leave the feedback and thank you for trusting us to serve as an extension of your business!
Definitely recommend them
We have been using ASC for almost two year now. They have a wonderful staff that is always helpful. Our phones are answered and messages are sent to us with the person's name, call back number, and the person's message. I would definitely recommend them if you need help answering your business phone. We mostly use them for after-hours and weekends. I will say some agents are better than others, but that's normal.
2 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Davina, we take a lot of pride in helping make sure our clients don't miss a call! Thank you for trusting us to be there for your callers!
Confident that our customer's messages…
Confident that our customer's messages are sent to the correct place when we are not in the office and are always sent according to our instructions.
2 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Donna, we take a lot of pride in making sure we gather accurate messages and get them to the right person for your team to handle. We're glad to hear things are going well!
there do a fantastic job scheduling my…
there do a fantastic job scheduling my patients for so I don't have to rely on in house staff who can then be doing other things
2 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Corlin, we're happy to be there for you and your callers! Thanks for taking the time to leave the feedback!
This is the great service I ever had
This is the great service I ever had. Thess people are nice and my clients have always a positive experience with them.
2 de outubro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Sunny, thank you for the feedback and for trusting us to handle your calls over the years!
Recommend ASC
Good service thus far. We've used for a few years. No complaints.
29 de setembro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hello, thank you for the feedback! We'll get in touch to see how we can turn that 4 star into a 5 star experience!
Best answering service
Best answering service, this company is the best
2 de setembro de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Joe, thank you so much for the kind words!
Resposta da Answering Service Care
Hi Troy, thank you so much for the feedback! We're excited about continuing to work alongside your business!
Resposta da Answering Service Care
Thank you so much for the kind words and for trusting us to serve as an extension of your business! We look forward to sending you many more of those messages!
We are constantly having issue with not…
We are constantly having issue with not getting calls, not calling the proper phone number to dispatcher and not following protocols.
31 de agosto de 2023
Resposta da Answering Service Care
Hi Carmel,
Thank you for taking the time to discuss these concerns with us last week. Having enjoyed a relationship with your business of 15+ years it was concerning to see this feedback. I'm confident we've resolved any issues and will get back to providing the level of service that helped us build this relationship many years ago.
If there is any further assistance we can provide, please don't hesitate to reach out!
I feel the people who answer the phone…Don't Care
I feel the people who answer the phone need to be professional sounding and speak clearly. Sound and act as if they love what they are doing and this is not just a "job"
29 de agosto de 2023
Resposta da Answering Service Care
Hi Stacey,
I'm sorry to hear about your experience with the calls received by our service. Our motto here at ASC is "Smiling faces that care", because we understand the impact we can have on the impression your callers are left with. As an extension of your business we take pride in doing our very best to make sure those impressions are on par with what you'd expect if a caller reached your office directly. I apologize if we haven't delivered that level of quality.
I've asked your account manager, Liza, to follow up with you to ensure we are taking the necessary steps to correct this. If there's anything else we can assist with, I've left my contact info below. We look forward to connecting with you soon.
John Bramos
Director of Client Services
954-969-2498
WeCare@AnsweringServiceCare.com
Answer the phone more promptly
Answer the phone more promptly. Out clients complain about being on hold for long periods if time.
29 de agosto de 2023
Resposta da Answering Service Care
Hello,
Thank you for the feedback, although it's disappointing to see you may be experiencing elevated wait times. As an answering service our first priority is of course answering the phone and we recognize the importance of that being done timely. I tried reach you at the office line to discuss, but it looks like the lines are currently forwarded to our service.
I have asked your account manager, Liza, to do some analysis on your incoming calls and she will reach out to see what adjustments we can make to ensure we meeting and surpassing the standards we strive for. You can expect a follow up from us shortly. If you need anything else in the meantime please don't hesitate to reach out to us at WeCare@answeringservicecare.com or via phone at 954-969-2498.
Quality messages from clients speaking…
Quality messages from clients speaking in Spanish and English.
Easy to communicate w/ and update ASC
29 de agosto de 2023
Resposta da Answering Service Care
Hello, thank you so much for the kind words! We are grateful for the relationship and trust you've put in us for the past 15+ years. We look forward to working with you for many more!
In my opinion We Care Answering Service…Totally Awesome
In my opinion We Care Answering Service staff is very helpful and understanding. Their were times that I had to resend information to them that was corrected. They responded accepted the corrections without hesitation. They were prompt with the outcome.
28 de agosto de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Theresa, thank you for taking the time to leave the feedback. We're happy to be here to assist with anything you and your callers may need. We look forward to continuing to serve as an extension of your business!
DO NOT WASTE YOUR TIME AND MONEY
DO NOT WASTE YOUR TIME AND MONEY. THERE IS NO TRANSPARECY AT ALL AND THE SYSTEM THAT THEY USE IS NOT TRANSPARENT. BILLING IS NOT CORRECT AND THE CUSTOMER IS FORCED TO TRUST THAT THEY ARE NOT BILLING YOU FOR ROBO CALLS OR SLOW LONG WINDED AGENTS THAT TAKE THERE TIME ( AT A NOT TO CHEAP RATE) HANDLING YOUR CALLS.
NO OPTION TO LISTEN TO YOUR MESAGES ( TO CONFIRM THE CALL)
SALES DOES A HORRIBLE JOB OF EDUCATING THE CUSTOMER AND AS A RESULT THEY ARE NOT TO KEEN ON FOLLOW UP AFTER THEY DUPE YOU INTO AN AGREEMENT THAT HAS A LOT OF LOOP HOLES FOR THEM TO BILL AS THEY PLEASE AND VERY LITTLE ACCOUNTABILITY FOR WHAT IS SAID AND OR PROMISED.
11 de junho de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Alonzo,
I'm sorry to hear about your disappointing experience with our service. We take a lot of pride in the relationships we have with our clients and understand the trust and transparency necessary to build those relationships. We do have an in depth online portal that provides you with options to view and listen to messages, view detailed call records, pay your bill, visibility to your scripting and call handling along with many other features to ensure you have control and clarity over every aspect of your account in real time.
When we spoke early last month you were happy with the service after a few initial adjustments, I was surprised to see your request to cancel services. I know you were not open to discussing the matter when I reached out, but I want to extend the offer again to clear up any concerns you have. It's disappointing to hear your frustration and see the sentiment towards our relationship take a turn. I've left my contact info below, I'm committed to doing everything we can to make things right.
John Bramos
Director of Client Services
954-969-2498
WeCare@AnsweringServiceCare.com
Great customer service
Great customer service! My consultant addressed all our needs from beginning to end, with great follow-up and ensured we had all the information we needed for start-up and answered all questions quickly.
31 de julho de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Hi Maria,
Thank you for the the kind words! We take a lot of pride in building relationships with our clients and we're excited to hear about your experience so far. We look forward to working with you for years to come!
Glorified Voicemail
You are an answering service, However you don't answer the phone. It goes to a machine and then when they pick up the call they are half asleep or just uninterested in speaking with our Clients. I am looking into maybe better services for my answering needs. I'm not sure how I feel about what I hear.
27 de julho de 2023
Resposta da Answering Service Care
Hi Yaacov,
I'm disappointed to hear about your experience thus far. Of course being an answering service our priority is to be there to answer your calls and provide a smiling face on the line to assist your callers. All of your calls should be making it to an agent, not a machine. I'd be happy to work with you and identify examples of the calls you have concerns with.
As an extenstion of your business we recognize the importance of the customer service experience we provide on your behalf. I tried reaching you today but I missed you. Please reach out when you have a moment, I look forward to connecting with you and gaining your trust in the service we can provide.
John Bramos
Director of Client Services
954-969-2498
WeCare@AnsweringServiceCare.com
Great company
Great company, good service, and nice people.
9 de junho de 2023
Avaliação não solicitada
Resposta da Answering Service Care
Thank you so much for the kind words and for allowing us to work alongside your business!
Resposta da Answering Service Care
Hi Sue,
Thank you for the feedback, our team takes a lot of pride in being able to provide a great experience to you and your callers. It's been a pleasure working with your business over the years!
service was over the top
4 de maio de 2023
Resposta da Answering Service Care
Hi Heath, thank you for taking the time to share your experience with our service so far. We look forward to building a strong relationship with you and your business over the coming years!
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