Anxious Preoccupied Avaliações 

80
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Both my sister and I returned the oversized bum bag after only three months of use, we loved the colour and style but the quality was very disappointing. The zip area became worn/discoloured and the i... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I didn’t like a bag so I sent an email to return the item. Nobody responded to my email so a week later I messaged through instagram, then I finally got instructions on to to initiate the return. I se... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

For starters the bags and colours are fun and so full of personality. There is a design for every need and work day into night also. I ordered the Gold bucket bag for my friend for her Birthday and sh... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just bought my 2nd AP bag and couldn't be happier - I LOVE IT - less than 24 hours from ordering the bag was delivered- absolutely brilliant service...and packaged better than the 'luxury' brands....W... Ver mais

A empresa respondeu

4,0

Muito Bom

O TrustScore é 4 de um total de 5

80 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 100% das avaliações negativas

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4,0

Todas as avaliações

(80)

57 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Bags arrived damaged twice …

First bag arrived with dents and marks and when I sent it back they could only replace with the new zip version so I had to pay the price difference

New bag arrives today with purple marks on the front and back , looks like paint or nail polish

So unbelievably disappointed

Came on to say that although I had multiple issues, the company resolved them and I am now very happy with the replacement bag I received today

12 de agosto de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

Hi Irene, we're really sorry to hear about your experience, especially after already having to return your first bag and then receiving the replacement with another issue. We completely understand how disappointing this must be. We'd really like the opportunity to look into this properly and resolve it for you. Our Customer Care team will reach out to you directly to request some photos and arrange the next steps. Thank you for bringing this to our attention, and we're sorry again for the frustration caused.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

There was an issue with my order and it was handled promptly and fixed immediately. The quality of the products are unbelievable. Like butter to hold.

4 de agosto de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

Thank you so much for the kind feedback, Danielle! x Really appreciate it

Avaliado com 5 de um total de 5 estrelas

Must say the service i received after I…

Must say the service i received after I had a problem with my sliver tote bag (2 marks on it) was so professional.
I sent back the bag and within the week I had a replacement bag which i love, so happy with it.
Do not hesitate to order, stunning bag.

6 de agosto de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

We are glad your concern got resolved, Margaret x Thank you so much for taking the time to leave a positive review towards our service.

Avaliado com 5 de um total de 5 estrelas

CUSTOMER SERVICES

I pre-ordered a tote which didn't take very long to arrive. I changed my mind & wanted to exchange it for the zipped version. I dealt with Amy in customer service & she was extremely helpful & professional in her approach. I wouldn't hesitate in purchasing from Anxious Preocupied as I will be again. Their product is beautiful & packaged very nicely. Well done!

31 de julho de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

Hi Anne, thank you so much for taking the time to leave a review towards our service and product x we really appreciate it and we wish you a very lovely day ahead!

Avaliado com 5 de um total de 5 estrelas

I absolutely love my black bum bag it’s…

I absolutely love my black bum bag it’s stunning and always get compliments when I wear it
Customer service is 5 star thank you Amy

2 de agosto de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

Hi Fran, thank you so much for leaving a positive review! We are glad you love our products and our service x

Avaliado com 5 de um total de 5 estrelas

Absolutely gorgeous bag, well worth the wait time

I ordered a bag in April and was told that it was being made and was given vague delivery, which was then delayed. The bag was expensive so I was a little worried however I have just received my mid sized tote and I am totally blown away by the quality feel and size of the bag, it is gorgeous! Totally worth the wait . Also I had a question during the ordering process and customer service was excellent kept in touch and offered full refund if I wanted it, I didn’t and I am so glad I didn’t I Highly recommend this company I have already placed an order for another! Thank you so much AP team!

1 de agosto de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

Thank you so much for the kind words, Nina! :) Really appreciate the time you take to write this review and wishing you a lovely day ahead!

Avaliado com 5 de um total de 5 estrelas

Fab experience!

Great products and great customer service! I bought on pre-order and was clear on when the products would be sent out…received everything when expected and have had two batches of orders now! The oversized bag is HUGE. The clutch that comes with it was just grand for evenings out and they give you masses of straps!

30 de julho de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

Aww thank you so much for the kind words, Lucy! We really appreciate you taking the time to create a positive review for us :)

Avaliado com 5 de um total de 5 estrelas

Bag quality and customer service unmatched!

Honestly the best customer service I have ever experienced!! Really fast , really pleasant and made the changes I requested instantly. On my second bag and adore them but the customer service is equally good!

30 de julho de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

Hi Shauna, thank you for taking the time to leave a positive review! It makes us very happy to see our customers satisfied with our service x

Avaliado com 5 de um total de 5 estrelas

I contacted the team with an amendment…

I contacted the team with an amendment to my order placed the pervious day and within an hour Amy had the request sorted. Very impressed with their customer service, it really is amazing. Looking forward to receiving my purchases. Thank you to everyone.

30 de julho de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

We are always happy to help our lovely customers, Marie x Thank you so much for leaving a positive review!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. Wanted to change an order, they got back to me straight away and the whole experience was pain free.
Also very happy with what I have already purchased from this brand. Great quality and always gets complimented.

30 de julho de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

So happy to hear that you are happy with our service, Niamh x Thank you for the positive review and wish you a nice day ahead!

Avaliado com 5 de um total de 5 estrelas

So far so GREAT

So far so great!!! I finally put through my first order for my dream bag.. after checkout I realised I had forgot to add my discount code. I reached out to customer service and Amy was able to add on my discount leading to a refund for the difference! She was very kind and sorted the saturation the same day. Very impressive customer service

29 de julho de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

Hi Georgia, thank you for the kind words :) we really appreciate it.

Avaliado com 5 de um total de 5 estrelas

I really love my silver bum bag

I really loved my silver bum bag - customer support have been super responsive and very supportive for some questions I have. Would highly recommend.

6 de julho de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

Thank you so much for the kind words, Philippa! x

Avaliado com 5 de um total de 5 estrelas

I got my first purchase this week and…

I got my first purchase this week and have to say it’s amazing . I got the oversized bag and omg the quality was amazing . no issues here at all

22 de julho de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

Hi Alison, we are so glad to hear that! x Hope you enjoy your bag. Thank you so much for leaving a positive review.

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service from Amy!

I recently made my 1st purchase of mid tote+ organiser and bumbag. All on pre-order so completely aware of wait time and kept informed with updates . Bumbag arrived in wrong colour and Amy had it all sorted with correct colour and rtn label in 48hrs. Genuinely great customer service and resolution. Consumers are too quick to criticize and expect instant results...a little patience and understanding goes a long way. The bigger companies out there could take a leaf from your book Anxious Preoccupied + Amy on what great customer service looks like. Am DELIGHTED with my bags😍

24 de julho de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

Hi Sarah, aww thanks so much for the kind words towards our service and for loving our brand. We also appreciate your patience while we resolve your concern :) x wishing you a lovely day ahead.

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service

I had an outstanding customer service experience from start to finish. Every aspect was absolutely flawless. Amy was friendly, professional, attentive, and genuinely committed to providing excellent service. She went above and beyond to ensure everything was handled smoothly, making the entire experience stress-free .It’s rare to find such a high standard of customer care these days, and I couldn’t be more impressed. I highly recommend them and will definitely be returning to do business here .Thank you Amy for such exceptional service!

15 de julho de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

Hi Imelda, thank you so much for the incredibly kind words x We really appreciate it and we are happy you had such a positive experience. Thank you for taking the time to leave a positive review and your support means the world to us here at team AP x

Avaliado com 2 de um total de 5 estrelas

Got a large silver tote as a present…

Got a large silver tote as a present and love it but noticed recently the silver is completely gone from the handles which are now white. As its so big I just use it for trips away so has only been used 5 or 6 times. Contacted customer service but got no joy. Offered me 15% off my next purchase. Dissapointing.

20 de julho de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

Hi Louise, thank you for taking the time to leave your review. We're very sorry to hear you're disappointed with your experience. We carefully reviewed your case after you contacted us. As the bag had been delivered over a year before the issue was reported, we were unfortunately unable to determine that the condition was the result of a manufacturing fault. For that reason, we weren't able to offer a replacement or refund. While we appreciate this wasn't the outcome you were hoping for, we offered a 15% goodwill discount as a gesture of appreciation for your support. We're sorry we couldn't provide the resolution you were looking for and wish you all the best.

Avaliado com 1 de um total de 5 estrelas

Happy to take your money , not sure when you will receive your goods though

Not sure how this company is meeting standards to actually supply goods................... bag ordered 8th of June still has not arrived.
Guess what? You don't even get a date for estimated delivery just a month , so fingers crossed for july absolutely ridiculous . Would actually love to cancel the order but it was a requested gift from my daughter. I would have taught we had better trading standards in ireland.

8 de junho de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

Hi there, we always aim to be as transparent as possible with our pre-orders. Rather than providing specific dates that may change, we provide an estimated dispatch month and keep customers updated if there are any changes to the timeline. Unfortunately, due to much stronger demand than we anticipated for some of our products, production timelines have been affected. We sincerely apologise for the delay and understand how disappointing this is, especially when your order is intended as a gift. Rest assured that we're actively working on improving our stock management and planning to help prevent situations like this in the future :(
If the revised timeline no longer suits you, please don't hesitate to contact our Customer Care team at hi@anxiouspreoccupied.com and we'll be happy to discuss the options available to you.

Avaliado com 1 de um total de 5 estrelas

Pre-order: bags that don't exist.

I ordered a mid size bag last month, it was pre-order, but naively assumed that if they are selling them, they must be expecting a delivery soon.

Original email said delivery by July, then second emaill said sometime in July and third that they can't guarantee a delivery date.

I wish I had checked out the reviews before I purchased. It looks like everyone buying the preorder mid size bags are still waiting months and months later.

I'm such a fan of JMN and of AP, but please, please, stop selling something you don't have. I'm getting serious Rathwood Vibes.

24 de junho de 2026
Avaliação não solicitada
logotipo da Anxious Preoccupied

Resposta da Anxious Preoccupied

Thank you for taking the time to leave a review. We're very sorry to hear of your disappointment and completely understand your frustration regarding the delivery estimates. We always aim to be as transparent as possible when offering pre-sale products, with estimated dispatch timelines displayed on the product page and included in order confirmation emails. However, as these timelines are dependent on production and dispatch times, they can occasionally change for reasons outside of our direct control. We appreciate that this is particularly disappointing when you are excited to receive your order, and we sincerely apologise for the confusion. We would never intentionally sell stock that we do not expect to receive, but unfortunately delays can occur between the point of ordering and the arrival of stock into our warehouse. We value your support and we're very sorry that your experience has not met expectations so far. Thank you again for your feedback.

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