Appliance Shop Morecambe Avaliações 

683
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Would have given zero stars. Company is now under opus llp as gone into liquidation. They never notified me my order wouldn’t be delivered. Even prior to this, no notification of circumstances even... Ver mais

Avaliado com 5 de um total de 5 estrelas

Went into the store 20th May and met by a very helpful lady who showed us which undercounter fridges they had available and answered all our questions. Entering the shop and buying the fridge took les... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Needed a dishwasher quickly for our new kitchen and The Appliance Shop not only had competitive prices compared with other local stores, they also had items in stock ready to collect, whereas the li... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Went into store on Thursday looking for a bosch fridge freezer. Dealt with by Michael who showed the options available. Purchased fridge freezer and was given a delivery day of Tuesday.(Sales Ref 1966... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Eletrodomésticos

Escrito pela empresa

We are Appliance Shop, an independent company based in Morecambe, Lancashire. We used to be called Appliance Direct but we decided to change our name a couple of years ago as we were often confused with several other companies with very similar names! (Obviously, us appliance retailers aren't very imaginative when it comes to naming our businesses!) So, please make sure you have definitely bought from us before leaving a review. We get a lot of negative feedback from customers thinking we are another company and it's really damaging for us an independent retailer. Thank you! We pride ourselves on our extensive product knowledge as well as our professional and polite service. Our dedicated sales team have a combined sixty years experience in the trade, so you can really be sure that they really know their stuff! Don’t be afraid to ask them any questions, they’re absolutely bursting with information. Our sales advisors attend training days with Bosch, neff, siemens, Rangemaster , smeg and many many more brands, in order to make sure that they’re up to speed on the very latest products too. None of our sales staff work on a commission basis so any advice they give is honest and impartial. They will always do their best to match you up with the right product, they won't try and push something that you don't want or need. Our dedication has been recognised by a number of our suppliers. We are a Bosch Partner, Siemens Partner, Neff Accredited Retailer, Leisure Design Centre, Belling and Stoves Range Centre, Smeg Centre, Rangemaster Design Centre and a Britannia Range Cooker Centre. We’re also a member of Euronics. Appliance Shop has a 10,000 sq. ft showroom, which makes us one of the largest independent appliance retailers in the North West. With over 2000 products in stock, we are the go to place in the whole of Lancashire and Northwest area if you require your appliance next day in a fast and efficient manner with fantastic customer service.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

683 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 61% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(683)

44 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Ordered a AEG cooker from this company

Ordered a AEG cooker from this company, was given an initial delivery date but received phone call to say that there had been a delay not a problem our old cooker was still working so a week delay was no problem. So come the day of delivery and new cooker is perfect however driver says he's not been told to collect old cooker even though I paid for this service and had the e_mail to prove it. Still driver would not take old appliance. So phone up company's so called customer service and told I need to e-mail customer services and she said she would send me a link. Unfortunately the e-mail provided is not valid so e-mails just bounce back. Have now raised a query on there sales site so will see what happens but I certainly wont use these cowboys again. So just got refund for the non collection of my old appliance. Not helpful as I now have to get rid of it myself but at least I got the money back.

26 de novembro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your email, I'm sorry to hear you're not happy with our service. I do apologise the collection of the old appliance was not actioned I can view we have refunded you for this service. I will raise this with the courier service. I you do need anything please email us.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

Good to deal with,

Good to deal with,was contacted right awayabout a delay in delivery, decided to wait.Pleased with the appliance.

17 de novembro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with are service and your new appliance. If you need anything in the future please email us.
Kind regards
Customer service team

Avaliado com 3 de um total de 5 estrelas

I ordered an integrated dishwasher and…

I ordered an integrated dishwasher and was informed of the delivery date. I received a phone call late afternoon the day before expecting delivery to say it had not been delivered to themselves and was told it would be a further 2 days before it would be delivered to me. I accept that this can happen but after the 4th time of this happening I was not happy. I had rescheduled appointments, cancelled a weekend break on one of these occasions in order to take delivery. If an item is not in stock then it should be evident on the website. Surely this is a much more honest approach. On the positive side of all of this I was at least contacted and the staff were apologetic and polite. The delivery staff were very helpful and professional. The price of the dishwasher was slightly cheaper than other companies. At the time of placing my order delivery was expected within 2-3 days . Hence my reason for choosing Appliance Shop. This did not happen and resulted in my 3 Star rating. If it hadn't been for the delivery problems I would have given a 5 star rating.

11 de outubro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your review, I'm sorry to hear we couldn't deliver your dishwasher on your requested date. I'm sorry to hear you had to move appointments. I will contact are courier provided and have your order looked into. If you do need anything please email us.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

Good Experience all round.

Sales ref 198193. Ordered a washing machine mid October, with delivery due the following week. However a supply chain problem pushed delivery back by a further two weeks. Sales staff picked up on this and offered an alternative, which was delivered within the original time frame. Good service, helpful sales staff, very satisfied customer

16 de outubro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star view, I'm glad to hear you're happy with your washing machine and are service. I'm glad to hear we help you out looking for your new appliance. If you need anything in the future please email us.
Kind regards
Customer service team

Avaliado com 1 de um total de 5 estrelas

Don’t trust their online stock

Don’t trust their online stock. You might get phonecall next day saying delivery will be delayed because of bad stock levels online. They dare still charge £15 for delivery, and refused to discount the delivery charge even though delay is caused by their lack of availability

30 de outubro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your review, I'm sorry to hear you're not happy with service. Certain products are on longer lead times this is due to manufacturer delays or we have sold out of the product due to our excellent pricing, I do apologise about the delay. We're also one of lowest prices online for delivery fees. I can view we have got your delivery booked in for the 3/11. If you do need anything please email us.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service from Appliance Shop Morecambe. They were helpful with all my queries, because after the cooker hood arrived from Rangemaster there was no instruction manual and the installation kit was missing. However, Appliance Shop helped and both matters were quickly resolved.

13 de setembro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with are service and we managed to help you with your issue. If you need anything in the future please email us.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

Visited the store with my elderly…

Visited the store with my elderly mother to purchase a washing machine one in stock and took away in the same visit they even put it in the car for us very good service received from start to end of the purchase thankyou !

20 de outubro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with are service and your new washing machine. If you need anything in the future please email us.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

Excellent suppliers of high quality…

Excellent suppliers of high quality products that I can highly recommend.
Just purchased a 55cm free standing AEG gas cooker that I am extremely pleased with.
Delivery was quick and problem free so what more can you ask for ?
Will definitely use the Appliance shop again in the future - highly recommended 👍
⭐️⭐️⭐️⭐️⭐️

21 de outubro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with your new AEG 55cm gas cooker and you're happy with are service. If you need anything in the future please email us.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

Appliance Shop - a perfect experience

Appliance Shop, Morecambe, is an amazing company to buy from. Everything is explained clearly and simply so even a technology like me can understand!
We recently bought a washer/ dryer and from the sale to our wonderful delivery man, it was such an easy, comfortable experience. The machine is working perfectly!

14 de outubro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with are service and you're happy with your new washer dryer. If you need anything in the future please email us.
Kind regards
Customer service

Avaliado com 1 de um total de 5 estrelas

Ordered an item online

Ordered an item online, paid £14.99 delivery for the next day. They took the money and then rang to say there was a 4 week wait for the item, so I was offered a similar model in return. I asked on the phone the price, I was told it was the same so no extra charge.
Until I accepted the order and got sent an invoice for £50. Staff we spoke to were very unhelpful and didn’t honour what I was told on the phone. Bad service.
Now I have to wait up to 10 days for a refund. Don’t order from here.

21 de outubro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your review, I can you view you ordered a black tumble dryer, I can see we offered you a hoover white model at a price match but you wanted a black model we did have another black model in but it is more expensive, due to the weather and the demand for black condenser dryers the manufactures are struggling to keep to with the demand. We did are best to try and help you, offering a £319.99 model for £239.99. You requested a refund, which we actioned straight away. I'm sorry you're not happy with are service, we try are best to help every customer. If you do need anything please email us.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

Luke,s customer service skills

Luke,s customer service skills. Obviously well informed. Polite and, for someone his age, good verbal skills.

18 de outubro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good morning and thanks for your 5 star review, I'm glad to hear you're happy with are service, thanks for your kind words on Luke, I will pass these on to him.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

Washing machine

Fantastic service and prompt delivery of new washing machine. Return customer and would definitely shop here again
Ref. 198138

14 de outubro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good morning and thanks for your 5 star review, I'm glad to hear you're happy with are service and your new washing machine. If you need anything in the future please email us.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

Excellent service

I visited the Appliance Shop Morecambe to look at new tumble dryers. The staff were very helpful and assisted me in choosing my new Blomberg vented tumble dryer. The delivery service is excellent and very prompt. I would not hesitate to shop here again.

23 de setembro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good morning and thanks for your 5 star review, I'm glad to hear you're happy with your new dryer and are service. If you need anything on the future please email us.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

Efficient, friendly

Efficient, informative, friendly. Good price, delivery on time.

6 de setembro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with are service. If you need anything in the future please email us.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

My go to appliance shop

Sales Ref: 198191
Have bought all my appliances here over the years as prices are reasonable and always good service.
I went to order a built in Bosch microwave and to my surprise it was in stock so I was able to take it home with me. Very pleasant staff too.

16 de outubro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good morning and thanks for your 5 star review, I'm glad to hear you're happy with your new Bosch microwave and are service. If you need anything in the future please email us.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

Friendly and knowledgeable

Order ref.SPE13315 Friendly and knowledgeable staff.
Very helpful .

16 de outubro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good morning and thanks for your 5 star review, I'm glad to hear you're happy with your new service and your new appliance. If you need anything in the future please email us.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

I ordered a cooker to suite my needs

I ordered a cooker to suite my needs. It has a timer and with my support able to help reach and use grill on my own. It came fast and delivered. Only small detail I payed for removals of packaging but easy fix the election was here to fit for me to the electric and was all good timing and I got the money back. An d the kind electric man took away. Apart from a very small hiccup I over the moon being a wheelchair user and autisic the oven and me a perfect match.

16 de outubro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with are service and your new cooker. If you need anything in the future please email us.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

happy days

As soon as we entered we was met with a smiling face, we told her we wanted a new washing machine and she showed us round, she very knowledgeable about the appliances and helped us choose the for our needs, they will give us a 2 hour window for delivery and the driver will be in touch, couldn't ask for a better service 👍

15 de outubro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your five star review, I'm glad to hear you're happy with are service and your new appliance. If you need anything in the future please email us.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

Efficiency

As soon as we entered the shop, we were attended to immediately
The young man was very efficient and knowledgeable, we purchased a new washing machine on a Friday . we were told delivery will be on Monday
Reference B1/198126 10/10/25 0. 12

10 de outubro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with are service and happy with your new Bosch washing machine. If you need anything please email us.
Kind regards
Customer service team

Avaliado com 5 de um total de 5 estrelas

The guy in the shop was very helpful in…

The guy in the shop was very helpful in helping us find dryer order number for dryer is 198100:31424

8 de outubro de 2025
Avaliação não solicitada
logotipo da Appliance Shop Morecambe

Resposta da Appliance Shop Morecambe

Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with are service and your new dryer, thanks for your kind words, If you need anything in the future please email us.
Kind regards
Customer service team

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