Would have given zero stars. Company is now under opus llp as gone into liquidation. They never notified me my order wouldn’t be delivered. Even prior to this, no notification of circumstances even... Ver mais
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Veja o que dizem as avaliações
Went into the store 20th May and met by a very helpful lady who showed us which undercounter fridges they had available and answered all our questions. Entering the shop and buying the fridge took les... Ver mais
A empresa respondeu
Needed a dishwasher quickly for our new kitchen and The Appliance Shop not only had competitive prices compared with other local stores, they also had items in stock ready to collect, whereas the li... Ver mais
A empresa respondeu
Went into store on Thursday looking for a bosch fridge freezer. Dealt with by Michael who showed the options available. Purchased fridge freezer and was given a delivery day of Tuesday.(Sales Ref 1966... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are Appliance Shop, an independent company based in Morecambe, Lancashire. We used to be called Appliance Direct but we decided to change our name a couple of years ago as we were often confused with several other companies with very similar names! (Obviously, us appliance retailers aren't very imaginative when it comes to naming our businesses!) So, please make sure you have definitely bought from us before leaving a review. We get a lot of negative feedback from customers thinking we are another company and it's really damaging for us an independent retailer. Thank you! We pride ourselves on our extensive product knowledge as well as our professional and polite service. Our dedicated sales team have a combined sixty years experience in the trade, so you can really be sure that they really know their stuff! Don’t be afraid to ask them any questions, they’re absolutely bursting with information. Our sales advisors attend training days with Bosch, neff, siemens, Rangemaster , smeg and many many more brands, in order to make sure that they’re up to speed on the very latest products too. None of our sales staff work on a commission basis so any advice they give is honest and impartial. They will always do their best to match you up with the right product, they won't try and push something that you don't want or need. Our dedication has been recognised by a number of our suppliers. We are a Bosch Partner, Siemens Partner, Neff Accredited Retailer, Leisure Design Centre, Belling and Stoves Range Centre, Smeg Centre, Rangemaster Design Centre and a Britannia Range Cooker Centre. We’re also a member of Euronics. Appliance Shop has a 10,000 sq. ft showroom, which makes us one of the largest independent appliance retailers in the North West. With over 2000 products in stock, we are the go to place in the whole of Lancashire and Northwest area if you require your appliance next day in a fast and efficient manner with fantastic customer service.
Informações de contato
135 Heysham Road, LA3 1DE, Morecambe, Reino Unido
- 01524 400 703
- hello@applianceshop.co.uk
- applianceshop.co.uk
4,2
Muito Bom
683 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 61% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Melanie Daly
Melanie Daly. DALY1699. Ref. B1/197063 23/6/25 0.11
We have used Appliance Shop for 20 years or so and have always found them efficient, helpful and reliable. We recently ordered a new chest freezer and have had a phone call to confirm its delivery on Monday
23 de junho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good morning and thanks for your 5 star review, thanks for your kind words and I'm glad to help you with your new chest freezer. If you need anything in the future please email us.
Kind regards
Customer service
Fast service
Ref GARN2082
Our old washing machine broke down and they delivered a new one the next day (and took the old one away) with no fuss.
Excellent,friendly service.
3 de julho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good morning and thanks for your 5 star review, I'm glad to hear you're happy with our service and your new washing machine. If you need anything in the future please email us.
Kind regards
Customer service team
Brilliant
Great customer service, next day delivery, arrived on time with good updates, great price, can't fault.
4 de julho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with your new appliance and our service. If you need anything in the future please email us.
Kind regards
Customer service team
Great service again
Salesperson was knowledgeable and helpful. Great service and delivery on time. Have purchased items from Alliance Shop on several occasions and would recommend to others. Thanks
18 de junho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with your new appliance and our service. If you need anything in the future please email us.
Kind regards
Customer service team
Freezer purchase
customer ref. NORT2729
When looking for an upright freezer, I found the staff very helpful and knowledgeable, so helping me to make my choice. The purchase process was quick and efficient and it even include free delivery. An excellent shopping experience
1 de julho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good afternoon and thanks for your 5 star. I'm glad to hear you're happy with your new freezer and our service. Thanks for your kind words regarding the staff member. If you need anything in the future please email us.
Kind regards
Customer service team
purchased AEG double oven.
purchased AEG double oven.
Good price and delivered as promised.
Would have given 5 stars but they insisted that I would have to pay £14.99 for a two man delivery and only one man turned up !
ref B1/196680 6/ 5/25 0.16
27 de maio de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good afternoon and thanks for your 4 star review, I'm glad to hear you're happy with your new appliance and our service. If you need anything in the future please email us.
Kind regards
Customer service team
intergrated fridge/freezer stopped…
Our intergrated fridge/freezer stopped working, so we popped down to the Appliance shop, we got sorted with an great deal on an ex display fridge/freezer, and organised a suitable delivery day to include removing our old appliance.
Sam the sales lady was very helpful, and the delivery driver was very pleasent and on time, and put the new fridge/freezer just where we wanted it, all in all excellent experience 👏,
Thanks Steve and Sharon customer ref CLEG8200, Sales ref 197057
22 de junho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with your new fridge freezer and our service, thanks for your kind words regarding Sam I will pass these on. If you need anything in the future please email us.
Kind regards
Customer service team
Faultless buying experience and good…
Faultless buying experience and good value for money.
26 de junho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good afternoon and thanks for your 5 star review, I'm glad to hear you're happy with your new appliance and are happy with the price of the appliance. If you need anything in the future please email us.
Kind regards
Customer service team
Do not deliver to the north east despite saying they deliver country wide
Do not deliver to the north east - which is fine. But don't say you deliver throughout the UK through your partners on a page then change your mind after I enter details
25 de junho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good afternoon and thanks for your review, we have checked and we deliver to every postcode in the North East of England so you must have us confused with another company. If you so need anything please email us.
Kind regards
Customer service team
Washing Machine
Bought a Beko washing machine and we are very happy. Went into the shop and they helped us find the correct size we needed. Delivery was next day and they removed my old machine
CROS6097
Sales Ref 196881
2 de junho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good morning and thanks for your 5 star review, I'm glad to hear you're happy with your new Beko washing machine and our service. I'm glad we helped you in regards to the size of the washing machine. If you need anything in the future please email us.
Kind regards
Customer service Team
Very satisfied customer
Ordered my washing machine Saturday morning, very helpful sales assistant advising to my needs (had specific measurements for the washer to fit and also requirements on wash loads speeds etc) Delivered Monday afternoon, again kept upto date with delivery, took my old washer away, we were fitting the new one ourselves, delivery gent very helpful advising about taking out locking bolts. Very Happy. Washer on at present, so hopefully clean clothes and with the timescales from ordering to delivery no back log, so Thankyou Order ref SMIT2927. Sales ref 197042
21 de junho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good morning and thanks for your 5 star review, I'm glad to hear you're happy with our service and are happy with our delivery information. Thanks for your kind words regarding the delivery team and I'm glad you like your new washing machine.
If you need anything in the future please email us.
Kind regards
Customer service team
Resposta da Appliance Shop Morecambe
Good morning and thanks for your 5 star review, I'm glad to hear you're happy with our service and we hope to see you again soon. If you need anything in the future please email us.
Kind regards
Customer service team
Called in todaybosch freezer and was greeted by a…
Called in today and was greeted by a very helpful lady. I wanted a new fridge freezer and she took me to the one I wanted. Great price and great delivery / thank you
22 de junho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good morning and thanks for your 5 star review, I'm glad to hear you're happy with your new fridge freezer and our service. I'm glad you're happy with the staff member who served you. If you need anything in the future please email us.
Kind regards
Customer service team
Phenomenal and accommodating
Phenomenal and accommodating. Ordered a fridge freezer today for delivery Monday as mine had broken and everywhere else was quoting 25 working days for delivery, I realised they are based near my partners home three hours away from me. We called up and asked if we could collect and nothing was too much trouble, the fridge freezer i had ordered was out of stock so Samantha sourced alternatives she adjusted the price as we no longer needed delivery and the one I chose was cheaper and the refund was issued immediately. Seriously would recommend these over everyone else, the prices was spot on too cheaper than most other retailers. I cannot recommend them enough.
21 de junho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good morning and thanks for your 5 star review, I'm glad to hear you're happy with our service. I'm glad we managed to find you a fridge freezer asap and you're happy with the price of the fridge freezer. Thanks for your kind words regarding Samantha. If you need anything in the future please email us.
Kind regards
Customer service team
Very cheerful and knowledgeable…
Very cheerful and knowledgeable Samantha helped with our enquiry over the phone. Within 30 mins we had our new washer back home and working.
Service with a smile and great prices too!
21 de junho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good morning and thanks for your 5 star review, thanks for your kind words regarding Samantha, I'm glad you're happy with our service and your new washing machine. If you need anything in the future please email us.
Kind regards
Customer service team
Very efficient staff
Helpful friendly staff great service
Ref B1/197019
17 de junho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good morning and thanks for your 5 star review, I'm glad to hear you're happy with our service and your new washing machine. If you need anything in the future please email us.
Kind regards
Customer service team
Excellent service
Excellent service. Very helpful delivery persons. Delivered on time.
Sales order no196861
5 de junho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good morning and thanks for your 5 star review, I'm glad to hear you're happy with our service and our delivery team. If you need anything in the future please email us.
Kind regards
Customer service team
Quick and friendly service
Quick and friendly service. Washing machine sorted on same day. Reasonable price and helpful staff.
Order reference: B1/197006
14 de junho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good morning and thanks for your 5 star review, I'm glad to hear you're happy with your new washing machine and our service and thanks for your kind words regarding the staff. If you need anything in the future please email us.
Kind regards
Customer service team
Good service friendly
Good service friendly, didn't have to wait around. Payment fast. Polite and fast delivery
6 de junho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good morning and thanks for your 5 star review, I'm glad to hear you're happy with our service. If you need anything in the future please email us.
Kind regards
Customer service Team
Very happy with my purchase
Very happy with my purchase.
Great choice of washing machines, I was given all relevant information about each one I was interested in, the sales advisor was respectful of my budget, payment was straight forward and delivery within 48 hours.
11 de junho de 2025
Avaliação não solicitada
Resposta da Appliance Shop Morecambe
Good morning and thanks for your 5 star review, I'm glad to hear you're happy with your new washing machine and our service. If you need anything in the future please email us.
Kind regards
Customer service team
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