My experience was not great at all! The product was so very different and disappointing when I received it! I have contacted you twice for information as how to return it for a refund but have receiv... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The items purchased I thought varied in quality. The necklace with small balls was very disappointing, can hardly see. It would be nicer if chain was thicker. Loved the bracelet and earrings. Arrive... Ver mais
We were more than happy with purchases but had a minor problem with one item. Sarah immediately replaced it for us so problem solved in no time. Great Customer Service Sarah and Arabella Cleo.
I was looking for that exact necklace and looking at numerous websites arabellacleo looked the best quality and had the best reviews so I decided to buy it. I haven’t worn it as yet but the quality l... Ver mais
Detalhes da empresa
Escrito pela empresa
Arabella Cleo is a jewellery designer based in Melbourne, Australia. Founded in 2018, we pride ourselves on being a small, independent business that is women owned and operated. We utilise high quality materials including freshwater pearls, genuine crystals and gemstones as well as 18 karat gold and 925 sterling silver. We aim to provide exceptional customer service and enjoy connecting with our wonderful customers and community. Arabella Cleo offers rings, bracelets, necklaces and earrings with a focus on timeless yet modern designs. Our goal is to provide fashionable, high quality jewellery at an attainable price point.
Informações de contato
GPO, 3000, Melbourne, Austrália
- info@arabellacleo.com
- arabellacleo.com
4,6
Excelente
141 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Highly recommended
Really good friendly communication, fast and efficient
I’ve ordered a bracelet which came in a really nice pouch, which is perfect for a present
I recommend 100%
23 de setembro de 2024
Great product. Fast post
Mum asked me to order these for her. She loves them. They were well packed and arrived fast. 5 stars
23 de setembro de 2024
The crystal from the ring came off the…
The crystal from the ring came off the 2nd day. Not worth of money.
14 de setembro de 2024
The express post cost was not worth it
The express post cost was not worth it. Order on the Monday am paid for the 2 - 4 day delivery but did not receive the item until the following Monday, past the person's birthday.
11 de setembro de 2024
Very disappointed with how frail the…
Very disappointed with how frail the bracelets are. I don’t think they will last very long. I bought them for my self daughter and grandaughter for something very special we can wear together. I am very concerned they will stand up to being worn. I am actually deciding whether to return for refund because of frailty
29 de agosto de 2024
Birthday present
Quick responses to questions and prompt delivery. Birthday girl loved the gift.
26 de agosto de 2024
Bought this ring as a placeholder while…
Bought this ring as a placeholder while my engagement ring is getting re-sized! Have loved putting this on everyday, and it will make for a great travel ring if in the future I don’t want to take my real one on overseas trips ☺️
26 de agosto de 2024
Fantastic pieces
Communication was above and beyond and the necklaces I bought are gorgeous.
19 de agosto de 2024
Slow delivery but great customer service
Quality of jewellery and packaging is beautiful. Customer service was responsive. But delivery took 2 weeks from order date. So take that into account when ordering.
1 de agosto de 2024
I havent received my package yet and I…
Thank you, I have received the earrings now and I appreciate the quick reply to my comment:) I feel heard.
25 de julho de 2024
Resposta da Arabella Cleo
Hi Sara,
Thank you for your order and for taking the time to leave a review. Apologise for the wait for the package, I have tracked your order and it is scheduled to arrive today (5th of August 2024).
Shipping is done through Australia Post and you do not need to download an app, tracking can be done via the Australia Post website or through the link that you have been emailed. If you need the tracking link to be re-sent please let me know.
I hope you enjoy the earrings once your package is received. If you require any more information please reach out at info@arabellacleo.com
Kind regards,
Arabella Cleo x
Lucky last purchase
I bought the last cross bracelet for a young girl and she loved it. The mum loved it too and wears it as well.
15 de julho de 2024
Stunning jewellery
Stunning jewellery, only 4 stars as took a bit longer than expected to arrive.
19 de junho de 2024
I bought 2 earnings and you advertised buy 2 and get 3.
The company should do what was promised. Buy 2 and get 3 .
You sent only 2 pairs.
11 de junho de 2024
Resposta da Arabella Cleo
Hi Monica,
Thank you for your order and for taking the time to leave a review. The promotion is when three items are added to your cart, the price of the third item is free which is automatically applied.
As your order was for only two items, you received the two items in your order. We would be happy to send you a third pair of earrings for free.
Kind regards, Arabella Cleo
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.