I have to return my order due to high charge from DHL and Argentum customer service has been extremely helpful. Always good service and efficient. Love everything I buy from them. I will be a custome... Ver mais
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Veja o que dizem as avaliações
I’m writing to express our heartfelt appreciation for Sam in Customer Care. Their exceptional patience and professional, step-by-step approach made resolving our issue a breeze—no frustration at all,... Ver mais
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Robert has been our advisor for a number of years now, he took over my husbands account first after contacting Argentum. After he changed the portfolio around my husband began to make much better retu... Ver mais
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Dear Argentum Apothecary, I just received a phone call from the German Tax office regarding my order. Please see the package manifest sent by the Tax Authority here attached, could... Ver mais
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Detalhes da empresa
Escrito pela empresa
Founded in 2012, in London, after our founder woke from a dream with a clear vision to use the power of silver in skincare, ARgENTUM’s journey began. Our mission? To nourish your skin with skincare and fragrances backed by science. Combining our award-winning patented formula and the finest natural ingredients with the psychology of beauty, our skincare and fragrance collection invites you to take a moment to connect with yourself ~ to fall in love with your reflection and find the beauty in balance.
Informações de contato
119 Portland Road, W11 4LN, London, Reino Unido
- bonjour@argentum.com
- argentum.com
4,3
Excelente
91 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Everyman is this woman's dream come true.
I can't even begin to tell you how long I've been looking for a signature scent. Then came Everyman. It's like getting a warm hug from 80s Tom Sellek right after a shower and shave. The packaging design is to die for and the scents transport me in a way no other brand can. Everyman is this woman's dream come true. Thank you, ARgeNTUM! You've got a fan for life.
4 de julho de 2025
Resposta de ARgENTUM
Hi Michelle,
Thanks for your wonderful 5-star review!
We’re beyond thrilled that EVERYMAN has become your new signature scent. It means the world to know our fragrance and design have resonated with you in such a powerful way.
We're so grateful for your kind words!
Warmly,
Renée ~ Customer Services.
Bad Experience.
20 de junho de 2025
Resposta de ARgENTUM
Hi Francesco,
Thank you for taking the time to share your feedback, we're truly sorry to hear that your recent experience didn’t meet expectations.
We understand how frustrating it can be to encounter unexpected customs charges. As an international brand, we always aim to be transparent ~ which is why we state on our website that duties and taxes may apply when ordering from outside the UK, and that these are the responsibility of the customer.
We can see that your parcel is currently on its way back to us, and we’ve been actively checking in with the courier and customs for urgent updates to help track its return. We've requested that it be returned to us as soon as possible, and once it arrives safely at our warehouse, we’ll be in touch to confirm and arrange your full refund.
In the meantime, if there’s anything else we can support you with, please don’t hesitate to reach out.
Warmly,
Renée ~ Customer Services.
great product
27 de maio de 2025
Resposta de ARgENTUM
Hi Fabrizio,
Thanks for your review! We're delighted to hear that you're enjoying our products.
Wishing you all the best.
Warmly,
Renée ~ Customer Services.
Beautifully Packaged
Beautiful packaging and presentation of the product upon receipt. Product was sent to Australia from England I believe and was well-packaged to prevent damage in transit. Have nearly reached a month of use and I absolutely love this product, initially my skin felt a little dry after first using but has now acclimatised to the cleanse, my skin is looking luminous and bright. I will continue to purchase moving forward.
27 de maio de 2025
Resposta de ARgENTUM
Hi Lee,
Thank you for leaving your review!
We're delighted to hear your parcel arrived safely to Australia, and we really appreciate you taking the time to share your early impressions of our facial cleansing bar.
As our formula is naturally rich in active ingredients, it can sometimes take a little time for the skin to adjust ~ but we completely understand that everyone’s skin is unique, and scent is such a personal thing, too.
If you ever have any questions or would like product recommendations to help rebalance dryness, we'd love to support you. Just reach out to bonjour@argentum.com!
Wishing you a wonderful week.
Warmly,
Renée ~ Customer Services.
Quick delivery
Quick delivery, gorgeous packaging and very happy with purchase. I have only started using the products and wearing the perfume but so far so good.
23 de maio de 2025
Resposta de ARgENTUM
Hi Anne,
Thank you for leaving a lovely 5-star review!
We're so pleased to hear your order arrived quickly and that you love the packaging.
We look forward to hearing how you get on as you continue your journey with us.
Warmly,
Renée ~ Customer Services.
Had an issue with my order
US customs was holding it… Customer service was very accommodating and helped resolve the issue. The representative Renee was kind, professional and quick. Thank you!
19 de maio de 2025
Resposta de ARgENTUM
Hi Sagit,
Thank you for leaving your 5-star review and for your patience while your order was delayed by customs. I'm glad I could assist you promptly and professionally.
We hope you enjoy your products and see you again soon!
Warmly,
Renée ~ Customer Services.
Smells Lovely, Works Great.
Smells lovely, works great, and aligned with many of my values: beauty, balance, nature, clean, mother-baby friendly, and alchemical. I'm grateful to have found out about ARgENTUM.
Everything smells lovely, like an at-home spa experience.
The price is higher than average, heading towards the premium range. I don't mind at the moment. As I haven't used them long-term, I can't comment on longevity. I'll be back in 6 to 12 months to update.
19 de maio de 2025
Resposta de ARgENTUM
Hi Serafina,
Thank you for leaving your 5-star review!
We're delighted to hear that ARgENTUM resonates with your values and that you're enjoying the sensory experience of our products ~ especially that feeling of an at-home spa.
We can't wait to hear your updates!
Warmly,
Renée ~ Customer Services.
Issues with my recent order
Dear Argentum Apothecary,
I just received a phone call from the German Tax office regarding my order.
Please see the package manifest sent by the Tax Authority here attached, could you please provide a clarification and issued me an order receipt that I can then shared
With them and would address this discrepancy.
I have not yet received my order or a reply to my email above
Thanks!
Looking forward to your response.
Best regards,
Antonia Coppin-Renz
Kirchheim
Germany
19 de maio de 2025
Resposta de ARgENTUM
Hi Antonia,
Thank you for taking the time to leave your review. We’re sorry to hear you've faced this issue too, and are doing our utmost to ensure this is resolved as soon as possible.
We’ve reached out to you via email, so please make sure you check that and we look forward to hearing from you.
Warmly,
Renée ~ Customer Services.
Resposta de ARgENTUM
Hi Andrea,
Thank you for leaving a 5 star review! We hope your skin continues to glow!
Warmly,
Renée ~ Customer Services.
wonderful product highly recommended
15 de maio de 2025
Resposta de ARgENTUM
Hi Raymond,
Thank you so much for your 5 star review. We're so glad you're enjoying your products!
Warmly,
Renée ~ Customer Services.
the incorrect invoice..
the incorrect invoice... which caused problems with customs
12 de maio de 2025
Resposta de ARgENTUM
Hi Zvjezdana,
Thank you for taking the time to leave your review. We’re sorry to hear about the issue with the incorrect invoice and we truly appreciate you bringing this to our attention.
We’ve escalated this with our team and are working to resolve it as a priority. We’ve also reached out to you directly via email to ensure this is sorted as quickly as possible.
We value your feedback and look forward to resolving this for you.
Warmly,
Renée ~ Customer Services.
Resposta de ARgENTUM
Hi Sang,
Thank you so much for your lovely review! We're so happy to hear you're loving the product and choosing to stick with us. It means a lot!
Warmly,
Renée ~ Customer Services.
Wow what can I say
Wow what can I say. The packing alone is a 10/10 experience before you even smell the perfume. I got the air and water trial sizes of perfumes to try before indulging in one. Only problem is I love them all. Highly recommend this brand either for yourself or sending someone a special gift.
24 de abril de 2025
Resposta de ARgENTUM
Hi Julia,
Thanks for leaving a lovely 5-star review!
We're delighted to hear that your experience was a 10/10, and even more delighted to hear that you’re loving AIR and WATER.
It means the world to us that you're considering indulging in a full size, even if choosing a favourite proves difficult (a lovely problem to have!).
We wish you all the best and can't wait to see you again!
Warmly,
Renée ~ Customer Services.
Disappointed that I contacted customer…
After initially being disappointed in the way payment had been taken by Apple Pay I left a low rating on trust pilot but the customer service team, saw my review and contacted me immediately to completely resolve the situation so based on that I think they now deserve a high scoring review!
7 de abril de 2025
Resposta de ARgENTUM
Hi Sara,
Thanks for leaving your review.
We are so sorry to hear about your experience and really appreciate your feedback.
We have reached out to you via email to rectify this issue and hope to hear back from you!
Warmly,
Renée ~ Customer Services.
Excellent products❤️
My first purchase went smoothly — I received my parcel within a week via UPS, which exceeded my expectations for international shipping.❤️❤️
However, my second experience has been disappointing. It’s been over a week and I’m still waiting..🥹
Since the delay is due to a technical issue, I completely understand that it’s beyond your control. I’ll wait for your reply, Renee—please let me know once the issue has been resolved❤️❤️
7 de abril de 2025
Resposta de ARgENTUM
Hi Jack,
Thank you so much for sharing both your positive and more recent experiences with us ~ we truly value your feedback.
We’re deeply sorry for the delay and completely understand your frustration.
You’re right ~ this is not the level of service you should expect from ARgENTUM, and we take full responsibility for the inconvenience caused.
Unfortunately, we’re currently experiencing an issue with the connection between our warehouse and DHL, which is affecting how quickly parcels are being handed over. This is a technical issue we are actively pushing to get resolved, and we understand how disappointing this must be, especially after a smooth first experience.
Please rest assured there is no stock issue causing the delay. We always aim for full transparency, and we’re sorry that wasn’t made clearer in our communication.
Thank you for your kind words about our brand and products. We’re so grateful for your support and loyalty, and we hope to make this right for you as soon as possible.
If there’s anything more we can do to assist in the meantime, please don’t hesitate to reach out to us directly.
Warmly,
Renée ~ Customer Services
Truly impressive customer service and product
Truly impressive customer service — I bought an expired product from another shopping website and contacted Argentum’s official support. To my surprise, they were willing to send me a free replacement directly.
I’ve been using the Silver Cream for over two years now and haven’t switched to any other product during this time. I’ve tried creams from La Mer, Lancôme, and many other brands, but none of them satisfied me. I have sensitive, oily skin.
15 de abril de 2025
Avaliação não solicitada
Resposta de ARgENTUM
Hi Jan,
Thank you so much for your kind words and for taking the time to share your experience with us ~ it truly means a lot.
We’re so pleased to hear that our Customer Service team could support you, and even more so that la potion infinie cream has earned a place in your skincare ritual for over two years. That’s the highest compliment we could receive.
If there’s ever anything more we can do for you, we’re always here to help.
Warmly,
Renée ~ Customer Services
Resposta de ARgENTUM
Hi Loor,
Thank you for taking the time to leave your feedback ~ we’re truly sorry for the delay and the frustration it’s caused.
We want to be transparent and let you know that we’re currently experiencing a technical issue between our warehouse and DHL, which is affecting the handover of some international parcels. This is not the standard of service we aim to provide, and we’re working urgently to get this resolved.
We understand how disappointing it is to be left waiting, and we’re so sorry for the inconvenience. If you’d like to speak with us directly, we’re here and happy to help.
Warmly,
Renée ~ Customer Services
I’m very happy with my purchase not had…
I’m very happy with my purchase not had it that long so hopefully it does what it says
31 de março de 2025
Resposta de ARgENTUM
Hi Maureen,
Thank you for your 4-star review!
We’re delighted to hear you are happy with your purchase.
We completely understand that results can take time, and it’s normal for skin to need a bit longer to show visible changes. Everyone’s skin is unique, and we really appreciate your patience as you continue using our products. Skin's renewal cycle takes around 28 days, which is the best timeframe to use when evaluating skincare performance.
If you ever want advice on how best to use our products or have other questions, don’t hesitate to reach out to us via email or socials ~ we’re always here to help!
Warmly,
Renée ~ Customer Services
Very nice company
Very nice company, good service, lovely packaging.
My skin feels nice after using the soap but it hasn’t cleared up as a result.
I find the cream a bit gloppy (but I’m not a great one for face cream). Again, I’ve not noticed any difference after using it for one week at this point.
31 de março de 2025
Resposta de ARgENTUM
Hi Rosy,
Thanks for your 4-star review!
We’re delighted to hear you like our packaging and that the cleansing bar has left your skin feeling nice.
We completely understand that results can take time, and it’s normal for skin to need a bit longer to show visible changes. Everyone’s skin is unique, and we really appreciate your patience as you continue using our products.
As for the cream, we understand that texture preferences vary, and we’re grateful for your feedback. It’s a thicker formula that can be used both day and night, so a little goes a long way... (you might find that using a pea-sized amount works well for you, and it will still have the same great effect on your skin!)
If you ever want advice on how best to use our products or have other questions, don’t hesitate to reach out to us via email or socials ~ we’re always here to help!
Warmly,
Renée ~ Customer Services
Beautiful facial products
Beautiful facial products, feels like pure luxury , absorbing beautifully into the skin, leaving your skin feeling nourished, soft and protected.
27 de março de 2025
Resposta de ARgENTUM
Hi Mandy,
Thanks for leaving your lovely 5-star review!
Your kind words mean so much to us, and we can't wait to continue providing you with products that make your skin feel pampered and cared for!
Warmly,
Renée ~ Customer Services
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