I have to return my order due to high charge from DHL and Argentum customer service has been extremely helpful. Always good service and efficient. Love everything I buy from them. I will be a custome... Ver mais
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Veja o que dizem as avaliações
I’m writing to express our heartfelt appreciation for Sam in Customer Care. Their exceptional patience and professional, step-by-step approach made resolving our issue a breeze—no frustration at all,... Ver mais
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Robert has been our advisor for a number of years now, he took over my husbands account first after contacting Argentum. After he changed the portfolio around my husband began to make much better retu... Ver mais
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Dear Argentum Apothecary, I just received a phone call from the German Tax office regarding my order. Please see the package manifest sent by the Tax Authority here attached, could... Ver mais
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Detalhes da empresa
Escrito pela empresa
Founded in 2012, in London, after our founder woke from a dream with a clear vision to use the power of silver in skincare, ARgENTUM’s journey began. Our mission? To nourish your skin with skincare and fragrances backed by science. Combining our award-winning patented formula and the finest natural ingredients with the psychology of beauty, our skincare and fragrance collection invites you to take a moment to connect with yourself ~ to fall in love with your reflection and find the beauty in balance.
Informações de contato
119 Portland Road, W11 4LN, London, Reino Unido
- bonjour@argentum.com
- argentum.com
4,3
Excelente
91 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Prodotti di ottima qualità.
Prodotti di ottima qualità.
Forse ridurre un po' il costo, ma la qualità è molto importante
7 de dezembro de 2024
Resposta de ARgENTUM
Hi Fabiola,
Thanks for leaving a 4-star review!
We hope you enjoy your gifts.
Warmly,
Renée ~ Customer Services
Resposta de ARgENTUM
Hi Paola,
Thanks for leaving a 5-star review!
We hope you love your products.
Warmly,
Renée ~ Customer Services
The products I have started using is…
The products I have started using is great. Cleansing bar and day and night cream. The extra samples were great, special for a Christmas purchase. Excited to use all the products and give some for gifts.
14 de dezembro de 2024
Resposta de ARgENTUM
Hi Martha,
Thanks for leaving your 5-star review!
We're over the moon you're enjoying your products and we hope your gifts work a treat!
Have a great week.
Warmly,
Renée ~ Customer Services
The soap is heavenly
The soap is heavenly. Fragrance fabulous. Skincare is healing. It’s truly life changing.
14 de dezembro de 2024
Resposta de ARgENTUM
Hi Mary,
Thanks for your wonderful 5-star review!
We are SO delighted it's healing your skin and we wish you all the best.
Warmly,
Renée ~ Customer Services
The label of the cream was Incomplete
The label of the cream was Incomplete, i am worried about it opened or someone returned to you but you still selling it.
It makes me feel not good.
14 de dezembro de 2024
Resposta de ARgENTUM
Hi Aki,
Thanks for leaving a review.
We really appreciate you raising this concern ~ we have reached out to you via email to investigate this further.
We look forward to your reply,
Warmly
Renée ~ Customer Services
UPS order is so hard to track and…
UPS order is so hard to track and haven’t received my order yet
14 de dezembro de 2024
Resposta de ARgENTUM
Hi Ash,
Thanks for your review.
We have contacted UPS on your behalf to find out where your order is and are working as quickly as possible to ensure you receive your order. In the meantime please check your email from us as there are some important updates for you to know.
Looking forward to hearing from you via email,
Warmly,
Renée ~ Customer Services
Good
Everything’s fine except I got the wrong product, but I got the exchange afterwards
11 de dezembro de 2024
Resposta de ARgENTUM
Hi Mina,
Thanks for leaving a 4-star review!
We are very grateful that you contacted us as soon as you had a concern regarding your order. I hope you felt we were efficient and dealt with your case in a satisfactory way.
Enjoy your products and we hope to see you again!
Please do contact us if you have any further questions or concerns, we're always happy to help.
Warmly,
Renée ~ Customer Services.
Packaged really nicely and delivered…
Packaged really nicely and delivered super fast. Also great Black Friday deal. Husband will be very excited for this at Christmas!
4 de dezembro de 2024
Resposta de ARgENTUM
Hi Jasmine,
Thanks for leaving a 5-star review!
We're so glad you were able to order during Black Friday and it delivered smoothly and quickly.
Wishing you and your husband happy holidays ~ we hope to see you around!
Warmly,
Renée ~ Customer Services.
I like day and night cream very…
I like day and night cream very well.The formula is lightweight and glides on effortlessly,leaving my skin feeling hydrated and looking radiant.
6 de novembro de 2024
Resposta de ARgENTUM
Hi Amanda,
Thanks for leaving a 5-star review!
We're delighted you're enjoying la potion infinie ~ we've been told it makes a great base for makeup to apply flawlessly.
We hope to see you discovering more of our world.
Warmly,
Renée ~ Customer Services
I like your service attitude very much
I like your service attitude very much, the delivery arrived on time, and the customer service problem was also very satisfied, But unfortunately my skin is allergic to this
12 de novembro de 2024
Resposta de ARgENTUM
Hi Julie,
Thanks for your 5-star review!
Although your skin showed signs of a reaction, we couldn't be more grateful that you still rated us 5-stars. We hope we made you feel at ease, satisfied and spoken to in a friendly manner.
We also hope your skin is feeling much better now and potentially see you again in the future.
Take care,
Renée ~ Customer Services
Resposta de ARgENTUM
Hi,
Thanks for your 5-star review!
We're so happy you're enjoying your product.
Warmly,
Renée ~ Customer Services
It's the first time I have Argentum…
It's the first time I have Argentum perfume. beautiful package makes everything even better. I got Rebel, the scent is so unique and makes me super calm. got a chance to try the silver cream as well, the smell is the best. I love it so much. I want to try more stuff from Argentum,
4 de novembro de 2024
Resposta de ARgENTUM
Hi Pan,
Thank you for your 5-star review!
We're delighted you love your fragrance ~ REBEL is a particularly wonderful choice for an oudy scent.
We can't wait to see you discover more of our world!
Warmly,
Renée ~ Customer Services
The quality of the product is excellent
The product was received quickly, the packaging was exquisite, and the quality of the product is excellent.
11 de novembro de 2024
Resposta de ARgENTUM
Hi,
Thanks for your 5-star review!
We're thrilled to hear that you had efficient delivery, loved the packaging and the quality of our products ~ that's our promise to you and we wouldn't want it any other way.
We hope to see you again!
Warmly,
Renée ~ Customer Services
Resposta de ARgENTUM
Hi Hui,
Thanks for your 5-star review, we're delighted that you're happy with your experience with us.
Warmly,
Renée ~ Customer Services
Resposta de ARgENTUM
Hi Jenny,
Thank you for leaving a 5-star review!
We're over the moon to hear that you're happy with your purchases and our service.
If you have any questions, please don't hesitate to contact us as we're always wanting to help and improve our services where we can.
Warmly,
Renée ~ Customer Services
Excellent product
Excellent product, excellent customer service and prompt delivery
7 de novembro de 2024
Resposta de ARgENTUM
Hi Siobhan,
Thank you for your wonderful 5-star review!
We're beyond delighted that you love our products and have experienced a quick and hassle-free journey with us.
Do contact us if you ever have any questions, we're always here to listen.
Have a lovely weekend!
Warmly,
Renée ~ Customer Services
Highly recommended skin care !
Beautiful products that deliver in spades 🥰
Fast and efficient delivery 🤗
6 de novembro de 2024
Resposta de ARgENTUM
Hi Glenda,
Thank you so much for your 5-star review!
We're so glad to hear that your order arrived quickly and efficiently.
We hope you have a lovely day!
Warmly,
Renée ~ Customer Services
Bought during products on sale
Bought during products on sale. Tried for about two months seems works for my oily aging skin. My skin gradually getting healthy, supple, radiant and brighter. Will try other products when it on sale.
3 de novembro de 2024
Resposta de ARgENTUM
Hi Ivan,
Thanks for leaving your 5-star review!
We're delighted to hear that your skin is appearing healthier, supple and more radiant.
If you're wanting to keep your skin glowing at a lower price point, we do have two travel-size skincare kits that are perfect for maintaining your skin's tone and texture on the go or as a mini top up for your skin ~ le trio infini and le petit voyage. While they contain smaller versions of our skincare collection, they do last really well while you're waiting!
We're looking forward to hearing more about your glowing skin in the future.
Warmly,
Renée ~ Customer Services
wonderful product and easy web site to…
wonderful product and easy web site to navigate
1 de novembro de 2024
Resposta de ARgENTUM
Hi,
Thank you for your 5-star review!
We're over the moon that you're enjoying our skincare collection and have found our website easy to navigate ~ this is super helpful for us to know.
We hope you have a lovely start to your week!
Warmly,
Renée ~ Customer Services
Exciting Unique Products
Great products. Unique and exciting.
I just love the silver face cream and always get free gifts when I purchase anything which is brilliant.
19 de agosto de 2024
Resposta de ARgENTUM
Hi Karen,
Thank you for leaving a 5 star review!
We're so delighted to hear that our silver day & night cream works for you ~ it truly is our hero.
Our travel-size day & night cream is the perfect handbag essential for an on the go hydration boost!
We hope you have a lovely day!
Warmly,
Renée ~ Customer Services
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