ARREDATUTTO.COM Avaliações 

We ordered on 30th of August 3 ILVE appliances:
Order: 77112
Paid on 09.09.2022 -This is even stated on the webpage.
1) Ilve M30DNE3/SSG (scocca inox; manopole, maniglie, cornici ottone; 5 fuochi; forno elettrico OV76E3TFTS)
85166010 - Range Cookers
2) Ilve AM4-76 (scocca inox)
85166050 - Cookers Accessories
3) Ilve AM76/SS (colore inox)
85166050 - Cookers Accessories

I have not heard anything since then.
The goods should have been delivered beginning of October.
No reaction on e-mails from their employee or in their online contact system.
We fear that our money is lost.

UPDATE:
They replied and promised to deliver around 10th of December
After that date I will update

UPDATE:
In December I received the goods I ordered and paid.
So this part of my complaint is not actual anymore.
The reason were according to the seller delivery problems of ILVE.
But the communication of Arredatutto was horrible.
Only after I contacted them through various channels (also Linkedin) directly to the management they would inform me when I will receive the goods.

I ordered a table from this company and a few days later was told the product was discontinued. They offered similar tables of which we picked one out and the company changed the order for us. However, when the table was delivered 6 weeks later, it was the wrong size. It's been 1 week (a response time within 48 hours is the wait time customers are given) and the company hasn't returned any of my emails to return the table.

UPDATE: The company finally responded to my email - they arranged pick up from the delivery company and agreed to provide a refund. While it took some time for them to respond to me, I did very much appreciate the full customer service.

FANTASTIC SITE
Highly recommend shopping here for your home.
A great array of high quality products at affordable prices. Do look out for their monthly discount special.

Order different products and very happy with each.

Sales service outstanding. Aldric helped with advice and sourcing different items required. Extremely happy and will continue shopping here for my home.

Ordine piazzato per delle griglie a luglio. Dopo un primo aggiornamento in merito a un ritardo dovuto a ferie estive non ho più ottenuto nessuna risposta e il prodotto peraltro già pagato non é mai stato inviato.
Dopo l’ennesimo tentativo di contatto senza frutti, Ho domandato il rimborso da Paypal la scorsa settimana (metá ottobre).

Very pleasant experience with Arredatutto.
Customer service thought along well and kept me well informed about the progress of my order. I just received my order in sturdy packaging.
Very satisfied with the help with ordering and with the delivery.

CAPPA MAI ARRIVATA
Ho acquistato la cappa in data 31/07/2022. Ad oggi 03/10/2022 la cappa non è ancora arrivata.
Ad inizio settembre mi è stato detto che la cappa sarebbe arrivata a fine settembre per dei ritardi, ma stiamo ad Ottobre e non si è vista traccia della cappa. Abbiamo inviato mail su mail ma senza risposta.
Non so cosa fare! Il numero di telefono riporta sempre alla mail. SERVIZIO VERAMENTE INDECENTE.

Ordered in June no sign of any products. Paid out extra for delivery weeks ago. Still no sign of 10k worth of furniture more than 3 months after order. Polite emails back from Arredatutto but ultimately I feel totally at a loss of what to do. My kids have had no proper beds for months on end and I have paid out so much extra in camp beds and bedding it is heart breaking.

Ho fatto l'ordine di una cappa in data 30/07/2022. Ad oggi 18/09/2022 la cappa non è ancora arrivata.
Abbiamo inviato mail su mail ma niente!
È VERAMENTE TERRIBILE.
La cappa è di fondamentale importanza per l'abbassamento con il cartongesso, noi ci dobbiamo sposare a breve e non possiamo proseguire con i lavori per colpa di questa cosa!

Aggiornamento recensione al 20-10-2022:
Voglio dare quattro stelle d’incoraggiamento, perché oggi ARREDATUTTO ha risolto tutto, mi ha inviato il pezzo mancante e sostituito anche un altro pezzo che era leggermente rovinato. Mi hanno spiegato tramite mail le motivazioni del ritardo, quindi visto che si è risolto nel migliore dei modi, comprerò ancora su questo sito! Grazie

Purtroppo la mia brutta esperienza, con questo e-commerce, non si è ancora conclusa, almeno per me. Ho ordinato un prodotto il 30 marzo e mi è arrivato a destinazione, circa cinque mesi dopo, incompleto e parzialmente senza imballaggio. Ancora non ho ricevuto alcuna notizia sull'inoltro del componente mancante. Inoltre il servizio post vendita è praticamente irraggiungibile, dal portale internet esiste numero telefonico, ma parte una segreteria telefonica in tutte le lingue, che conferma che l’unico modo per contattare il servizio clienti è tramite mail!!

Per il momento, invito tutti a non comprare da questo sito e segno una stella, al punto 5, per la cortesia che dimostrano nelle rare mail di risposta.
Per le rimanenti stelle da assegnare agli altri punti 1-2-3-4 siamo ancora lontani anni luce!!! :
1)puntualità
2)controllo qualità prodotti inviati
3)servizio post vendita tempestivo
4)risposte tempestive alle mail
5)cortesia

La commande (poêle à granulé ARIA RAVELLI) devait être livrée sous 10 jours (précisé sur le site lors de la commande). Sans nouvelles de la part du vendeur, je le contacte le 16 mai 2022 via leur formulaire de retard sur leur site web. J'ai une réponse de leur part le 17 mai m'indiquant l'annulation de la commande (indisponibilité du produit) et me demandant mon RIB pour remboursement. Le remboursement a été promis sous 14 jours, malgré mes relances, à ce jour (soit 3 mois plus tard) aucun remboursement n'a été fait. Plus aucune réponse du service client à mes demandes. Ce site est une ARNAQUE. A fuir!
En revanche, je n'en resterai pas là : procédure engagée sur la plateforme de règlement des litiges (lien disponible dans leurs CGU). Ils me doivent plus de 2000€!

Aggiornamento recensione precedente:
Le sedie di similpelle nere acquistate ad aprile sono alla fine arrivate anche se con 6 settimane di ritardo rispetto alla consegna prevista. Questo ritardo potrebbe essere inserito in un contesto generale di ritardi nelle consegne dei materiali in questo periodo successivo al covid.
Purtroppo non sono stata fortunata perché mi è stato consegnato un modello diverso. Non ho accettato la consegna e trattandosi di un errore, hanno provveduto ad un rimborso totale nei tempi previsti.
Quindi anche se questo mio ordine non è andato a buon fine per vari motivi, ho recuperato i miei soldi e la compagnia si è comportata in modo onesto.

Ich habe bei Arredatutto im Februar ein Massivholz Sideboard von Devina Nais bestellt. Am 18. August wurde es endlich geliefert. Die Qualität ist wunderbar. Die Kommunikation war Anfangs mangelhaft, später dann besser, man muss also Geduld haben.

J ai commande un barbecue dolcevita le 26 avril mon compte a ete debite le jour meme puis j ai recu un message m indiquant que le modele n etait plus disponible on m a propose un modele plus grand en m offrant une ristourne au total j ai paye plus de 1300 euros. Depuis plus aucune nouvelle. On est le 4 aout. j ai envoye une dizaine de mail aucune réponse aucune explication. J ai demande un remboursement’mutisme total J ai l impression que ce site est une ar

Ho dovuto aspettare una consegna da febbraio a fine giugno, in qual momento mi hanno cancellato l'ordine senza ragione valida e con la promesso di farmi il rimborso subito. Adesso sono passati quasi 2 mesi e ancora non ho ricevuto niente. Primo non sono stati in gradi di farmi il rimborso via carta credito, poi hanno detto che hanno dei problemi con Ideal e poi non ho sentito mai piu niente. Davvero un negozio online da evitare!!!

Nous avons commandé une grande table à manger en verre et en bois le 29/03/2022. Malgré un prix assez élevé (1454.88€ livraison comprise tout de même), la table correspondait exactement à ce que nous recherchions. Le délai de livraison devait être d'environ 1 mois. Pour passer la commande, tout s'est très bien passé. C'est après que les choses se sont compliquées.
En dehors d'une réponse du service client à nos nombreux mails nous disant la même chose qu'aux autres clients (pénurie de matériaux, en attente du fournisseur, ...), nous n'avons aucune information de la part d'Arredatutto depuis notre commande ! Aucune estimation de date de réception, aucun geste commercial, tout cela ressemble à une belle arnaque jusque là ! Dans nos derniers messages, nous avons même demandé un remboursement intégral de la commande. Évidemment, aucune réponse à cette demande, tant avec leur formulaire de contact, qu'en direct par mail. La seule information sur le site concernant notre commande est qu'elle est "en cours" depuis la date de commande, le 29/03/2022. C'est totalement insuffisant.
Bref, fuyez ce site ! Pour notre part, nous allons envisager tous les recours possibles pour faire plier cette entreprise et revoir notre argent.

EDIT : Quelques semaines après ce message, nous avons été remboursé en totalité. C'est déjà ça. Néanmoins, l'expérience n'a pas été bonne et nous ne commanderons plus sur ce site.

In summary, I sent more than 40 emails, got lies as responses, had to involve the European Consumer Center, and lost 120 Euros until now. If you want my advice: Don't buy from this vendor no matter how "good" the offer seems. Else, document everything. In retrospect, I would have been willing to pay 5 times the money of the original order for not having to go through this experience.

Here is my case - Part 1: I ordered a kitchen gas hob worth 650 Euros and a kitchen sink worth 220 Euros from Arredatutto.com on August 11th, 2021, both of which were displayed as deliverable within 3 weeks with shipping to Germany. On September 26th, I sent my first email asking when the delivery would be. The response was that they "lost time" over the summer, but delivery would be at the beginning of October. On October 26th, I inquired again without any response. On November 2nd, I sent another email. The response was that the hob would arrive in their warehouse at the end of next week. On December 1st, I sent an email asking when the products would arrive, but I did not get any response. On December 6th, I sent another email without response. On December 8th, I sent yet another email stating that I am seriously worried that I will never receive my product or money. Upon this email, I received the response that the sink had arrived in their warehouse, but not the hob. They offered to send the kitchen sink in advance and the hob when it would arrive. I asked them to please do so. However, they did not send the sink. Rather they informed me on December 14th that also the hob would arrive in their warehouse next week. On January 3rd, I sent another email asking for the delivery of both products or at least the sink. They responded that the hob was "coming now". On January 6th, I asked for a shipping date to which I did not get any response. On January 13th, I sent another email and asked them to at least ship the sink. On January 17th, they informed me that my hob was faulty and offered to refund me the money. Later on that day, they send another email saying no the issue was fixed and that they would send the products as soon as possible. I inquired when that would be. Finally, on January 25th, I received an email that my products were shipped. Both products arrived at the beginning of February.

My case - Part 2: Guess what? The gas technician came February 22nd to connect the hob and found that there is strong leakage of gas inside the hob and that the hob cannot be connected. I send them all the documentation that the hob is faulty and asked for a repair or refund. They appologized and said they would look into it. A month later, on March 20th, I sent another email asking whether they had looked into it and how we should continue. I did not get a resonse. On April 1st, I wrote them again and told them that I had made a complain about them at the European Consumer Center. Upon this email, I received the response that these proceedure take quite some time, that the produces said it is impossible that the hob has gas leakage, and then they complained to me why I would "lose my time contacting the European Consumer Center". On April 5th, I kindly asked them to take back the hob and that I would prefer to not get a repair, but my money back. They responded that I would need to send back the hob at my own cost and if there was actually a gas leakage inside the hob that they would refund me the return delivery costs and also the money that I paid for the hob. After some more email, I send them back the faulty hob on April 12th on my own expenses (75 Euros). On April 28th, I inquired whether it had arrived, which they confirmed. On May 13th, they wrote me that the hob was indeed faulty and that they repaired it and will send it back to me. On May 25th the hob arrived, but with some scratches to the metal on the side and an indentation on the back. To show good will and even though I asked for a refund, I agreed to accept the hob in this condition if it was working properly and if they would refund me the return delivery cost and the new connection cost for the gas technician, which I incurred due to this warranty case and which I am entitled to by European Law (Article 14 Paragraph 3 Directive (EU) 2019/771). In June, they refunded me the return delivery cost, but not the additional cost for the gas technician (120 Euros) and declined any claim to a refund of these costs, despite the law being very clear.

Epilog - Part 3: All along since April, I was in close contact with the European Consumer Center (which account for another 10 emails, plus the complain and gathering emails and evidence). The Center tried to contact the vendor several times to mediate, but I was told that the vendor never responded to the Center. I am left now with the options to either carry the cost of the gas technician or go to court (i.e. the European Small Claims Proceedure).

Aggiornamento recensione: dopo i già elencati solleciti e la purtroppo recensione negativa dell’esperienza, È ARRIVATO IL RIMBORSO dell’intero importo versato. Alla fine devo ammettere che si sono dimostrati corretti, pertanto a rettifica del giudizio precedente NON posso sconsigliare il sito Arredatutto.com, anzi.. rapporto qualità-prezzo ottimo. Consiglio solo ad Arredatutto.com di migliorare i canali comunicativi con i clienti al fine di evitare incomprensioni e le conseguenti recensioni negative che ne potrebbero scaturire.

Ho dato una stella perché zero non si può. Ho acquistato 4 sedie Vogue - La Seggiola con pagamento anticipato con bonifico il giorno 1/4/2022, prodotto mai ricevuto. Dopo vari solleciti infruttuosi, in data 16/6/22 ho chiesto l’annullamento dell’ordine ed il rimborso di quanto già pagato, richiesta accordata dal venditore in data 24/6/22. Ad oggi 1/8/2022, nonostante diversi solleciti, non ho ricevuto alcun rimborso. Comunicazioni telefoniche con il venditore non possibili, il tutto avviene unicamente tramite il loro sito internet. La peggiore esperienza di acquisto online della mia vita, ASSOLUTAMENTE SCONSIGLIATO l’acquisto da Arredatutto.com

I ordered back in February - my item (a very big - and heavy piece of furniture for the washer & dryer in the laundry room) arrived today 20 July. No option but curbside delivery. One delivery man in a van, no equipment (no dolly, straps or anything else), pulled the massive thing out of the van and left it on the curb laying flat. No specified time for delivery so was left to try to sort it out without appropriate help or tools. There should be a better delivery option for bigger items (even if at a cost).

Just to respond to the below message, I spoke to someone about the delivery 4 times and they told me I had no other choice but curbside every time. I waited until I had someone staying with me to get it delivered. If there is an option for in home delivery it should be available on the website or your suppliers should be aware of it. Moreover, one man delivery for this particular item without any tools (even if curbside) for sure violates all kinds of workplace safety rules. It shouldn't even be an option.

a seguito della mia precedente recensione, informo che sono stata contattata, l'ordine è arrivato e sono anche riuscita a fare spostare la spedizione in una data con nostra reperibilità certa.
E' stata un po' lunga ma alla fine sono molto soddisfatta.
Grazie

il prezzo proposto per la lampada che abbiamo comprato era molto buono, la consegna e'stata rapida e senza problemi. In generale, abbiamo avuto un'ottima esperienza