Arriva Croatia Avaliações 88

U autobusu šerif leta!
Ovo je zaista jadno od strane vozača koji je 26.09.2025. bio u službi prodavača karata na relaciji Split-Brist. Dotični gospodin mi svojevoljno želio uskratiti pravo na plaćanje kreditnom karticom, pretpostavljam u nadi da zamrači iznos karte, lagajući mi da ne radi pos aparat i da mogu platiti samo i isključivo gotovinom. Vidno iznerviran na moje inzistiranje da vidim aparat jer možda ipak radi šerif leta mi je prijetio da će me izbaciti van.. onda je rekao šoferu da stane i vozač kad je čuo šta ovaj govori zaustavi autobus,uzeo mu je apatat i novčanik došao do mene i najnormalnije mi je naplatio kartu, dva put je intervenirao da kolegu pošalje na njegovo mjesto. U sekundi sam platio i vozač ga je samo mrko pogledao i nastavio vožnju..

I’m genuinely frustrated with the unprofessionalism of this company. The constant delays are by far the worst part. I’ve used this company far too many times to travel to my place of study, mainly because it had the most frequent routes - but not anymore!! Not until I hear from someone that things have actually improved. I’d rather take any other form of transport!

Where do I even start… The bus NEVER, and I mean NEVER arrives on time. Waiting times range from at least half an hour to even over an hour and a half. It’s a disgrace for the people who put their trust in this service to get somewhere on time!!

To be fair, I’ve never had issues with the drivers themselves or the cleanliness of the buses (though, yes, passengers sometimes leave trash behind and it's also true that foreign drivers do need better training).
But today was my LAST straw: I waited again in the sun, together with 40 other people, the bus departed 45 minutes late while, in the meantime, the driver calmly sat locked inside the bus, probably waiting for his conductor who was running late… No apology, no explanation, not even a hint of consideration for the poor people waiting, some of whom likely had somewhere important to be.

Looking back on my previous rides, buses have been constantly late throughout the entire year, regardless of the season. And don’t even get me started on how they always oversell tickets, so POOR PASSENGERS end up having to stand the entire journey. (WHERE IS THE CONTROL?! SOMEONE COULD SERIOUSLY GET HURT!) Thankfully it never happened to me, but I truly hope those affected at least got some kind of compensation.

Is it really so hard to be more efficient, to adjust the travel time realistically (instead of misleading people into thinking the trip is shorter than it actually is)…? Why not offer some kind of live bus tracking so people aren’t left waiting endlessly at the station, hoping in vain the bus will arrive on time?

Arriva - when you actually start ARRIVing on time, maybe you’ll win back my trust. Until then… ARRIVederci!

I made several trips with Arriva buses around Croatia. Delays of more than 15 minutes are frequent (but may be unavoidable as long as Croatia doesn't build a good railway network).

The worst was a bus which picked me up 2 hours late without any communication; I was lucky there were other people waiting for it, one of whom had received an email about it (what did I give my email address and phone number for?).

Also terrible was a 9-hour journey without any break long enough to buy food or even just go to the toilet! That's just insane.

I'm still granting them a 2nd star because the buses are modern and quite clean, and the driving was decent from what I've seen.

Demasido informal. He comprsdo 2 ticket hace un mes y estoy viajando separado de mi esosa, y todavía me dan un asiento en la última fila. En el viaje de Rovinj a Pula había al menos 15 personas paradas.

I was traveling from Rogoznica to Primosten 14.09.2025. Bus had 18min delay. On the way back Primosten- Rogoznica delay 1hrs!!! There were no other connections to get anywhere. People were trying to make groups to take an Uber. Unacceptable time of delay!

Avoid at all cost, the Rab Zagreb line ,one driver without rest despite law, the company doesn,t care if you will arrive alive, after Zagreb the same driver drove to a new destination without a break

Personal je Jako usluzan. Svakako zaslužuju naj vecu Ocjeenu , Fala na ugodnoj vožnji
Icicu opt sa vama

I had a bad experience with this company on August 9th and wrote an opinion about it. I also complained to the company. As a result, they revised the situation and I got my money refunded, which is why I'm changing my mind and giving them a better mark. Still, I'm not giving them a better result as I think this has been a personal solution but they need to improve their public service by arriving at the right time or else informing the public of any mishap that is keeping the bus from arriving on time. I also think it is necessary to state it clearly when buying the ticket that luggage needs to be paid for separately.

Highly unreliable, 40+ min late both ways between Split and Trogir without any updates or information, would absolutely not book here again

My five stars go to the amazing bus driver😎
So, the bus on the line Poreč Zagreb has some bad problems with air conditioning. Literally, the water is falling on the passengers🥶😱😱😱. They even changed seats, luckily, the bus isn' to full. Then the water starts to fall on the bus driver 🥶😱😱😱 poor man just keeps driving and never says anything negative. He is also, alone. Doesn't have a fellow driver like it was when I went to Poreč. So he handles the passanger tickets, their luggage and this broken bus with a SMILE. THAT is unbelievable! Such a great patience is so rare to see these days, I am impressed!!! Please give this man a raise🙌🙏🙏🙏

We took the Arriva Bus 2 Times during our trip.
the first time we had 2h of delay , the journey from Split to Drage that suppose to last 2h15. The second trip, the bus arrived 45 min late on a trip of 50min.
We had to pay for the luggage.
Plus the toilet were locked, when the journey lasts 4hours it is inacceptable

....... horrible customer service, bus 40 minutes late.

Bus drivers shouting and saying they will throw me out of the bus (suspecting I was laying when I said I have a ticket) in the middle of nowere (it was night) just because I coudn't make log in to the app and show the ticket in the first minute (I thought I made a screenshot but I didn't so I needed a minute to make a log in to the application and show them my ticket.
They were also late 45 minutes.

Awful. I took the bus in May from Split to Zadar. Bus arrived late, got delayed further on route, arrived 90 mins late (it's a 2hr journey) + I missed my onward connection. Contacted customer services for a refund which I was due by their T+Cs and they simply refused.
Important to note.. their buses I realise often take the small back routes not the motorways unlike say Flixbus so are prone to delay. That's bad.. them not caring about their customers is worse.

Lowest review ever!
Real caos,may it happens that to costumers has the same seat number !
Fire those loosers ,dont use it

I have used Arriva in other countries, finding a pretty good standard of service. However my experience of Arriva in Croatia was awful from start to finish. Abrupt ticket sales, an even more abrupt abd rude ticket collector. Charge for luggage, which wasn't offered or mentioned beforehand. The 5+ hour trip from Rovinj to Zagreb on a coach with a broken toilet made life interesting.
Arriva need to up their game and make improvements to this service.

Bus come 1.5 hours late. They stop every 3km to pick up passengers even if there is no seats left. They charge 1.3eur for every bag you carry. On website they say that travel from Split to zadar takes 3hours, in reality our trip took 4.5 hours long. Awful service, do not recommend at all.

This is outrageous! The bus didn't show up, we waited an hour and a half! I tried calling them to no avail, and no one answers! I paid for the tickets in advance, a waste of money and time! A scam and a fraud!

Išao sam od Zagreba do Malog Lošinja, jedva da smo stajali, WC u autobusu je bio zaključan, iako smo neko vrijeme bili zaglavljeni u prometu zbog gužve. Kako možete ne osigurati tako osnovne potrepštine, to je izvan mog shvaćanja. Za 48 eura, volio bih se sljedeći put ne upišati, molim vas i hvala.