The product is outstanding and the individual people are great. This review is of the contracted maintenance process. We signed a support contract to get a checkup twice a year and were told the su... Ver mais
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Veja o que dizem as avaliações
The installation was done very well by a fellow who was professional and friendly. He gave us instructions on the operation. This is a very great product!
A empresa respondeu
From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Ver mais
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On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small nega... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de equipamentos para mobilidade
- Fornecedor de Equipamentos para Deficientes
- Serviço de Elevadores
Sobre Arrow Lift
Escrito pela empresa
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
Call Now
Get a Quote
Informações de contato
Estados Unidos
- 1-888-815-4387
- info@arrowlift.com
- arrowlift.com
4,7
Excelente
481 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Equipment works very well. Installation was timely.
Equipment works very well. Installation was timely and engineer very courteous.
7 de maio de 2025
Resposta da Arrow Lift
Thank you, Thomas!
We’re glad to hear the equipment is working well for you and that the installation process met your expectations. It’s also great to know our Technician made a courteous impression—that’s always our goal.
Please don’t hesitate to reach out if we can be of help in the future.
Best,
The Arrow Lift Team
Overall I'm very happy with the…
Overall I'm very happy with the salesman and the insulation. The device does make some noise as a transfers over extensions on the base I'm sure it's probably nothing and I have been using it regularly and I'll have my new hip and I'm sitting up in the hospital it just took my first lock. I look forward to using the lift when I am transported home tomorrow thank you very much
7 de maio de 2025
Resposta da Arrow Lift
Thank you, Kevin—we’re really glad to hear that the installation and your experience with our team have been positive overall. It’s great to know the lift has already been helpful for you, and we hope it continues to make things easier once you're back home.
A little sound at the track joints is normal, but if anything feels off once you’re using it more regularly, don’t hesitate to reach out—we’re always happy to take a look.
Wishing you a smooth and steady recovery with that new hip!
Warmly,
The Arrow Lift Team
Great communication
Loved Nate, our sales person, did not meet Chris, our installer, but he did a great job and I thank him for letting me bug him on the phone. Thank you Arrow Lift, you solved a huge problem for us!!
7 de maio de 2025
Resposta da Arrow Lift
Thank you, Debra!
We're so glad to hear that working with Nate made the process a positive one—and we’ll be sure to pass your kind words along to Chris as well. It’s great to know the installation went smoothly and that he was helpful over the phone. Hearing that the lift helped solve a big challenge for your household really means a lot to us.
Best,
The Arrow Lift Team
This was a great experience from start…
This was a great experience from start to finish. On time, professional, quick installation, works well. I purchased a refurbished unit and it looks great and was priced well.
30 de abril de 2025
Resposta da Arrow Lift
Thank you, Saundra!
We’re so glad to hear everything went smoothly from start to finish. It’s great to know the refurbished unit is working well, looks good in your space, and felt like a good value—that’s exactly what we hope for.
We appreciate you choosing Arrow Lift and are happy we could help make things a little easier at home.
Warmly,
The Arrow Lift Team
Everything happened on time as…
Everything happened on time as scheduled. The installer knew what he was doing, explained what was going and and how to use the lift correctly. A few little fasteners were short but since the installer told me I was able to get him to the hardware store in town while it was still open. The only problem is that I have trouble fitting the cover over the sssear
30 de abril de 2025
Resposta da Arrow Lift
Thank you, Michael, for taking the time to share your experience. We're glad to hear everything went smoothly with the scheduling and that our installer was knowledgeable and communicative throughout the process. It’s also great that you were able to help get those missing fasteners sorted right away—sometimes little hiccups happen, and it makes a big difference when we can take care of them on the spot.
Thank you for sharing your feedback about the seat cover. That’s not something we typically hear, so it’s helpful for us to know.
Thank you again for being a valued Arrow Lift customer. Please feel free to reach out if you ever need support.
Best regards,
The Arrow Lift Team
Everyone that we worked with was…Wonderful
Everyone that we worked with was wonderful. And especially our installer Chris. Chris did a wonderful job and was very understanding while we were going through a very hard time.
24 de abril de 2025
Resposta da Arrow Lift
Thank you, Cheryl.
It means a lot to hear that our team—and especially Chris—was able to offer not just quality work, but kindness and understanding during a difficult time. We're grateful you chose us, and we’re wishing you and your family all the best moving forward.
Warmly,
The Arrow Lift Team
Resposta da Arrow Lift
Thanks, Craig!
We're really glad we could help find a solution that worked for your budget, and that the installation process was quick and smooth. We appreciate you taking the time to share your experience.
Best,
The Arrow Lift Team
I was pleased with the kindness of all…
I was pleased with the kindness of all the people I worked with. It was a little frustrating when they were not sure it would fit but it all worked out. Thank you.
30 de abril de 2025
Resposta da Arrow Lift
Thank you, Judy—we really appreciate you sharing your experience. We're so glad to hear that everyone you interacted with came across as kind and helpful. That means a lot to us.
We also understand how the pause in installation may have felt a little uncertain at the time. That lower landing setup was definitely a tight fit, and we wanted to be extra thoughtful in finding a solution that felt both safe and practical. We're grateful for your patience while we worked through the options, and we’re glad it all came together in the end.
If you ever have questions about the setup or need support, please don’t hesitate to give us a call.
Thanks again for choosing Arrow Lift!
Resposta da Arrow Lift
Thank you, Roland!
We're glad to hear the lift feels sturdy and that the installation left a good impression. It's great to know our technician’s confidence came through—it means a lot to us that you felt the process was handled well.
Warmly,
The Arrow Lift Team
It was delivered and installed as…
It was delivered and installed as promised, and we are very satisfied with the product and service
23 de abril de 2025
Resposta da Arrow Lift
Thank you, Joan!
We're so glad to hear everything went smoothly with your delivery and installation, and that you're happy with both the product and the service. That kind of feedback means a lot to our team.
Please feel free to reach out if you have any questions in the future!
Best,
The Arrow Lift Team
Salesman was very helpful
Salesman was very helpful, and provided purchase options.
23 de abril de 2025
Resposta da Arrow Lift
Thank you, Jim!
We're glad to hear that our salesperson was helpful in walking you through the different purchase options. Making sure our clients feel informed and supported throughout the process is very important to us.
If any questions come up down the road, don’t hesitate to reach out.
Warmly,
The Arrow Lift Team
Job was not done no traning no manual!
Job was not done no traning no manual!! Changed install date ,not home when ... remote has weak signal only works when you point at lifts 89
16 de abril de 2025
Resposta da Arrow Lift
Hi Wayne,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience didn't go as smoothly as it should have. It sounds like there were a few areas where we fell short — particularly with the lack of a full walkthrough at the time of install, and the remote control issues you mentioned.
While it’s uncommon for these types of concerns to come up, we certainly take them seriously. We believe that we addressed all the outstanding issues when we came out last week, but please feel free to reach out if you need any further support!
Thank you again for sharing your experience and giving us the chance to make things right.
Best regards,
The Arrow Lift Team
Highly recommend
Attentive service with helpful advice and efficient installation (including coming back to adjust a setting). The chair is great.
16 de abril de 2025
Resposta da Arrow Lift
Hi SR,
Thank you for sharing this thoughtful review. We're really glad to hear that our team was able to provide helpful guidance and attentive service throughout the process. It’s also great to know the installation went smoothly—and that we could make that follow-up adjustment to get things just right. Hearing that the chair is working well for you means a lot to us.
If anything ever comes up down the road, don’t hesitate to reach out.
Warmly,
The Arrow Lift Team
Great chair
The installer, I think his name was Rodney, was very courteous and worked quickly. The chair is amazing and has helped my dad and lot.
16 de abril de 2025
Resposta da Arrow Lift
Hi Geoffrey,
Thank you for taking a moment to share this. We're so glad to hear the chair has been a help to your dad—that kind of difference is exactly what we hope for. And we’ll be sure to pass along your kind words to Rodney; it’s always nice to hear when someone on our team leaves such a good impression.
Thanks again for choosing Arrow Lift!
Caught in the middle …
Measurements were taken several times and took months for completion. The vendor decided to discontinue installation for customers. I was forced to get another installer and this resulted in paying middle man fees. It was a few thousand dollars more.
16 de abril de 2025
Resposta da Arrow Lift
Dear Rosalind,
Thank you for sharing this feedback. We’re truly sorry to hear how drawn out and frustrating the overall process was for you. It’s unfortunate that the original vendor wasn’t able to see things through, and we understand how disruptive and disappointing that kind of uncertainty can be, especially when it results in unexpected added costs. Taking the reins on another vendor's project often presents challenges for us as well. In this case, the original vendor—who is no longer in business—quoted you a price that was far too low. We did our best to accommodate, even relaxing our prices to the point that we didn't make a profit on this sale, but we were unfortunately not able to go lower than the price we gave you. We certainly understand how frustrating the situation must have been for you, but we hope you can understand where we're coming from as well.
Although we weren’t part of the original process, we’re grateful we had the opportunity to help get the project across the finish line for you. If there’s ever anything more we can do for you in the future, please don’t hesitate to reach out.
Best regards,
The Arrow Lift Team
Everything was as expected…
16 de abril de 2025
Resposta da Arrow Lift
Thanks, Don—we're glad to hear everything met your expectations. That’s always our goal, and it’s great to know the process went as it should. If you ever have any questions down the line, we’re just a call away.
Warmly,
The Arrow Lift Team
Bruno Stair Lift
When we ordered our stair lift on 3/19/25 we were told they don't stock the unit, it takes 7 to 10 business days to get the unit and then installation within 1 or 2 days. On 3/20/25 we received a call that they had a unit in the warehouse and installation was scheduled for 3/21/25. The gentleman arrived to do the installation on 3/21/25 and after about 2 hours he had bad news. The chair he had was for installation on the right side and ours was on the left side. So, he left with the track installed awaiting a chair. We called a number of times to see when they expected to get the chair, but no one could give a good answer (evidently the person who normally does this was on vacation then sick). Installation was eventually completed on 4/10/25, 16 workdays after purchase. Most frustrating about this was the lack of communication from Arrow Lift, we could deal with installation about twice as long as "promised". After installation was completed we found some grease spots on the stair carpet and the unit seems noisy (like a "quiet locomotive). We are waiting a little longer to touch base with Arrow Lift about these things.
10 de abril de 2025
Resposta da Arrow Lift
Dear Dave,
Thank you for your honest and detailed feedback. We’re very sorry for the mix-up during the initial installation and, more importantly, for the lack of clear communication that followed. We understand how frustrating it must have been to be left waiting without a reliable timeline, especially after things got off to such a promising start.
While delays can occasionally happen, it’s our responsibility to keep clients informed every step of the way—and it’s clear we fell short there. We also appreciate you mentioning the grease spots and the noise you’re noticing. That’s something our team can definitely take a look at, and we’d be happy to follow up whenever you’re ready.
We really do appreciate your patience throughout the process, and we hope the lift is now helping make daily life a little easier. Please don’t hesitate to reach out when you're ready for a technician to check in.
Best regards,
The Arrow Lift Team
One person did it all.
Exactly as publicised. Installed on time, the lift is very quiet and works beatifully. Furthermore, one person did all the installation. We live in downtown, where parking is scarce and a hassle. In this case there weren't any complains, the installer downloaded the materials and his tools, went to find some parking space, and did the work. Peace of mind.
12 de abril de 2025
Resposta da Arrow Lift
Thank you, Pablo.
We're really glad to hear that the lift is running smoothly and quietly for you—that's always our goal. It’s great to know the installation met your expectations and that the process stayed on schedule. We also appreciate you pointing out the leftover metal shavings on the patio. That kind of detail is important, and we’re sorry it wasn’t addressed before the job was considered complete. We’ll make sure to pass that along to our team as a reminder to be extra thorough with cleanup.
Thanks again for taking the time to share your experience!
Best,
The Arrow Lift Team
The installers were very efficient
The installers were very efficient, prompt, tidy and friendly. It was a pleasure being an Arrow Lift customer.
9 de abril de 2025
Resposta da Arrow Lift
Thank you, Julie!
We’re so glad to hear that the installation experience went smoothly and that our team made a positive impression. It means a lot to know you felt well taken care of throughout the process. We're grateful you chose Arrow Lift!
Warmly,
The Arrow Lift Team
Finally install
The measurement was inaccurate twice in 2 differents occasion. And every time we had to wait 2 month to get the product. Another word we waist 5 month to finally get our stair lift install.
Stannah cop did not make right for us for the inconvenience and delay.
9 de abril de 2025
Resposta da Arrow Lift
Dear Raafat,
We appreciate you taking the time to share your experience. We also are grateful for your patience as we dealt with the manufacturing errors that delayed your stair lift installation. We understand how frustrating the experience was – please know that we take your feedback seriously and that we’ve been working tirelessly with the manufacturer to prevent these issues from happening again.
Please let us know if you need any support in the future – we’re always here to help!
Best regards,
The Arrow Lift Team
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