Bromleys Art Supplies Avaliações 

183
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bromley Art Supplies is such a great company to deal with. Since I started painting I have bought everything from them. Everything is always packaged beautifully and personally signed by the packer... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really pleased with the prices & quality. Also with speed of delivery. K Bromley always excellent value. And staff very helpful, too.

Avaliado com 5 de um total de 5 estrelas

For many years, I have been purchasing a wide range of art supplies from this company. Their service is consistently accurate, reliable, and efficient. Orders always arrive within a reasonable timefra... Ver mais

Avaliado com 5 de um total de 5 estrelas

My parcel arrived this morning, and I only ordered it yesterday afternoon 😯. Website is very well laid out, not cluttered but with everything you need to assess a product . Good selection of qual... Ver mais

Detalhes da empresa

  1. Loja de Materiais Artísticos

Escrito pela empresa

We're a friendly, family-run art supplies business stocking a vast array of materials for your painting and drawing needs. Grab your art supplies at discounted prices, and we're proud to offer top-notch service and worldwide delivery. Let's make your creative journey even more exciting!


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

183 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(183)

69 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Slow and extortionate post.

I used to rate Bromley a 5/5.
I used them instead of Jackson’s because of their fast dispatch times and decent post charges.
They are prepared to subsidise UK mainland post if you spend over £25 but now, if you live in N. Ireland (it’s the UK!) they charge over £11 even when you spend over £100?
Their dispatch times have slowed too!

6 de setembro de 2025
Avaliação não solicitada
logotipo da Bromleys Art Supplies

Resposta da Bromleys Art Supplies

Hi John,

Thank you for taking the time to share your feedback. We completely understand your frustration and wanted to give a little more context.

Unfortunately, courier prices have increased significantly, and most now add a surcharge for certain areas of the UK, including Northern Ireland. We always try to keep delivery costs as fair as possible – anything we can send by Royal Mail is charged at the same rate as the rest of the UK. For smaller orders over £25, our letterbox service remains free, and Royal Mail parcels under 10kg and within 15" x 22" are also charged at our standard UK rates.

In this case, your order included an item, which is too large for Royal Mail and has to be sent with a courier, so the charges are unfortunately higher. If your order had smaller, the delivery charge would have been £4.50, as those sizes can still be sent with Royal Mail.

On dispatch times, we still send the vast majority of orders the same day or next working day. Very occasionally, during particularly busy periods such as just after a bank holiday, dispatch can take a little longer, but this is the exception rather than the rule. We sent your order out on the next day after you ordered in the evening.

We know this isn’t ideal, and we’ll continue to review delivery options to try and keep costs down wherever possible.

Best wishes,

Laureen

Avaliado com 5 de um total de 5 estrelas

Amazing service

Amazing service! Emailed Bromley's re a delivery issue - non delivery from ParcelForce - and just 20 minutes later I had a phonecall from Bromley's sorting it out. I had tried to get help from ParcelForce for two days...
Such a relief to deal with a service minded company!

5 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent company to deal with

Excellent company to deal with. They have everything for every type of artists. Delivery is always quick and everything is very well packed. I would never use any other company.

15 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am so happy to have found Bromley’s…

I am so happy to have found Bromley’s Art Supplies. All of my orders have been 100% correct, sent quickly and very well packaged. The prices are good and the customer service is spot on. I’m an on going happy customer.

24 de julho de 2025
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Is anyone looking at CS emails?

When the company decides to respond to both emails concerning my last order, especially the damage to the items,maybe I'll give them a better review. This is not the kind of service experienced in the past.
UPDATE My original 1* review prompted an immediate response and to give credit where it's due the issue has been resolved. I still can't give a 5* as I've done in the past though in view of the experience with this particular order.

19 de agosto de 2025
Avaliação não solicitada
logotipo da Bromleys Art Supplies

Resposta da Bromleys Art Supplies

Hi Mr Rickards,

Thank you for taking the time to leave your feedback. I’m very sorry that you didn’t receive a reply to your emails—this isn’t the level of service we aim to provide. I’ve already sent you an email directly, but I’d like to reiterate my apologies here as well. When our customer service team are back in the office on Tuesday, I’ll be looking into what went wrong so we can make sure this doesn’t happen again.

Best regards,

Laureen Pattison

Avaliado com 5 de um total de 5 estrelas

Pastel Perfect Purchase

Items received in Excellent condition, nice and quickly.
Catalogue would have been lovely to keep but it was crammed into the box with the pastels so was too screwed up to bother keeping after a quick skim through. The artist doesn't use the internet so the catalogue would have been great.

Updated
New Catalogue received, super quickly. Thank you so much Mother-in-law will be delighted
Would give 6 Stars if I could.

5 de julho de 2025
Avaliação não solicitada
logotipo da Bromleys Art Supplies

Resposta da Bromleys Art Supplies

Hi Jon, thank you for the review and I am sorry the catalogue did not arrive in good condition. I will get another one sent out for you to pass on to your Mother In Law.
Best wishes,
Laureen

Avaliado com 5 de um total de 5 estrelas

Providing Unbeatable Quality & Value

I have been buying from Bromleys since they were Ken Bromleys, for about 20 years now. Not only do they provide a goid selection of quality products at competitive prices, their customer service is unbeatable. I also love that it is a family-owned and run business. Plus the attention to detail with the little “This was packed by (name) - happy painting” card. Whether you’re a pro or a hobbyist, you’ll have a great experience buying from Bromleys!

4 de abril de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended

I recently went to Bromileys Art Supplies shop to purchase Rosa Gallery watercolours and was pleased to be able to try them out first. I have bought from them online since then as their prices and products are great quality and value. Delivery was fast and well packaged. I'm very pleased and recommend them.

2 de julho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Faultless ordering

Spent a while trying to find a specific brush pen (colour/type). Bromleys had this listed on offer on their site. Ordered several of these using their online ordering system. Couldn't fault it. Easy to order, cheap postage and despatched and received in very quick order. I will definitely use them again.

11 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great competitive pricing

Great competitive pricing. Items arrived quickly and packaged very well. Amazing customer service that will bring me back to order from here compared to other retailers. Very happy customer, thank you!

14 de maio de 2025
Avaliação não solicitada

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