Arval UK Avaliações 5.524

Really organised approach and good communication

Quick and efficient

New car arrived to time and as expected. Whole process including instructions re new car and collection of old car was completed in a short period of time.

I’ve had a very positive experience overall. Everything has been handled professionally and efficiently, and communication has been clear throughout. Any queries I had were dealt with promptly, which made the whole process smooth and straightforward.
I really appreciate the level of service provided and wouldn’t hesitate to recommend you to others.
Thanks again, and keep up the great work.
Kind regards,
David

I have been a loyal customer of Arval for 6 years. After my lease vehicle was collected they currently want to charge me £115 for a missing Audi service book that I never received with the car in the first place.

I emailed in to dispute this, and suggested Arval contact Audi (who don’t record services in booklets - Audi have been recording services online for years)I emailed customer services 9 days ago - and never receive any response, then forwarded my email to their customer complaints email address (no response) so called in today, and was told the service level for dealing with complaints is 5 days (I am on day 4).

Why don’t Arval have an auto email response that says “we have received your complaint - we respond within 5 days” ?? This is basic customer services that Arval are falling short on. It would also save me time calling in today, being on hold for nearly 15 minutes - to be told I will have to wait at least another day, before someone in the complaints team contacts me. Bear in mind I actually started this complaint in reality - 9 days ago.

I was also told if I don’t get a response within the 5 day complaints service level - I would need to telephone back in !

Tina backshaw went above and beyond to achieve excellent customer service and satisfaction. Very friendly and more than helpful

Kelly Stanton has been an amazing account manager from the first day she started to look after our account.
Despite all the little challenges I sent her way, she has been always there for our business, and had supported for all our needs. It has been always a pleasure to work with her. Any other business will be lucky to have Kelly.

It was easy to book an appointment and the notifications were adequate.

Communication was very clear and a very quick response. The link between them and Polestar was excellent

I have sent numerous emails to RPAUK regarding a payment which was taken on the 16th March for £472.47 ten days after the lease car was taken back. I have not had the courtesy of a reply or indeed any acknowledgement

Rubbish Rubbish Rubbish
I phoned regarding a fault with my car, the operator didn't speak to the garage just gave me a number to call. Garage couldn't do anything for me until May. I rang Arval again 20mins to answer again. This lady was more helpful did speak a garage for me, they couldn't help until June, but they said their sister garage in Liverpool could see the car in April. Still nothing booked or arranged. I had Liverpool's number and they didn't answer. Rang Arval back next day at least 20mins wait for answer again, this lady tried to give me numbers for Chester and Manchester; all this and the car isn't safe to drive. Still nothing booked she said she would give me the number for Liverpool again, she started with the code 01257 which is actually Redditch in Worcester. How am i supposed to get it there. STILL NOTHING BOOKED. I will call again today, i will make a cup of tea and a biscuit for the guaranteed 20 min wait.

My experience buying from Arval has been amazing, my account manager Abbi is very very helpful along with the whole team can not fault

This company were very helpful every step of the way for somebody like me who isn’t very tech savvy, they answered every query with patience and helped all they could for a successful transition with them and would highly recommend 😊

I’m a bit in the dark with this car leasing. Not much communication from Arval or Central Contracts. But as I am still waiting on the car to be delivered I guess it will all come together.

Buying my car was easy and trouble free. A little issue over payments to begin with but this was sorted quickly and the lady on the phone was really helpful and friendly. Overall it has been a smooth transaction, would absolutely recommend Arval.

I have limited experience so far, but car service was handled without complication, and I hope it continues.

Every interaction I've had to date has been handled efficently and professionally.

Took a lease through an online agency. Arval are very good with communication and promptly responded my question. Delivered the Vehicle well ahead of expected date, dealt with delivery in good condition. Also, contacted me after the delivery and asked me whether I am satisfied. They have been very professional and will definetly look forward a good relation with this company.

Excellent service, very easy, no issues would definitely use Arval again if I needed finance, would definitely recommend.