Arval UK Avaliações 5.524

your people were be4fry efficient and helpful

Ordering with Arval through Leasing Options
Spot on
Delivery
Spot on
Condition of new car
Spot on
Early termination of contract and collection of previous Arval supplied car
Spot on.
Thank you

At collection I was told there were “no issues” and asked to sign a blank screen on a handheld device. I was shown no photos, no report, and no damage.

Later, I received a condition report with my signature next to: “customer agrees with reported condition.” I had never seen or agreed to any of it.

Arval then charged £184 for damage based on this.

The entire process removes any opportunity for the customer to verify the vehicle at handover and relies solely on evidence controlled by Arval. My complaint was rejected, and the key issue — lack of informed consent — was never properly addressed.

Be very careful what you sign at collection — you may be agreeing to something you haven’t been shown.

Update

Thank you for your response, however it does not address the core issue.

This is not simply about “clarity” or “communication”. I was asked to sign a blank screen, was told there were no issues, and was not shown any report, photos, or damage at the time of collection.

Despite this, my signature was later placed next to “customer agrees with reported condition”, which is factually incorrect.

Saying you are “improving the process” does not change what happened here — namely that I was recorded as agreeing to something I was never shown.

This is a fundamental issue of informed consent and transparency, not a minor communication gap.

I hope your review of this process leads to meaningful change, because in its current form it does not give customers a fair opportunity to verify or agree the condition of their vehicle at handover.

Jacqui Probets helped me order my new fleet car and she gave me great service. She was quick to answer any enquiries and was efficient at processing my order. Jacqui was very friendly and helpful - thanks so much!

I recently returned a leased Honda Jazz. I received an invoice demanding £1769 for excess mileage. When I enquired about this, Arval said that vehicle should have 50k miles on the clock, not the 80k I returned it with.

I emailed Arval twice, with no response. I then rang them, and they stated that I would have to prove that I was entitled to drive 80k miles on the lease. Shortly after the phone call I replied to the email that they sent, providing all the required evidence.

2 days later, I had to ring Arval again, as they hadn't acknowledged my 3rd email. I have now been informed that the case has been passed on to the sales team for investigation. This could have been done 2 days earlier if they'd actually bothered to check the 3rd email with the supporting evidence attached.

I have had to cancel my direct debit, as I don't see why I should have to claim this back through my bank, when none of this incompetence is down to me!

I strongly recommend NEVER using this company, or trying to lease a Honda through them! There customer service is awful! No response to emails, and taking eons to answer your call! They are money grabbing parasites!

AVOID!!!!!

Charlotte Cobb has been looking after me for a few years now, and she's been amazing! She always gets in touch early so I’m aware of my options and have plenty of time to consider them. She’s also very prompt in answering my many questions and is consistently patient and helpful. I really appreciate the brilliant service!

I had an excellent experience with Arval, particularly at a time when I had been let down by another lease company whose delivery date was not met. This would have left me without a car, which was a serious concern as I am a carer for my parents and rely heavily on having a vehicle available.

Arval stepped in and provided a solution by offering a one-week rolling contract, something I understand is not usually available. This flexibility made a significant difference and ensured I was not left without essential transport.

A special mention goes to Charlotte at Arval, who was exceptional throughout. She handled the situation with professionalism, efficiency, and genuine understanding, making what could have been a very stressful situation much easier to manage.

I would highly recommend Arval based on this experience.

Nice telephone manners and good with information I needed.

Most impressed thus far, my new leased MG delivered on a trailer. Very impressed with Arval thus far, early days but all good so far.

Thank you

Arval experience was very professional from start to finish. Easy to select my car, everything was done for me, delivery was handled well, delivered to my door. Customer service has been above and beyond.

Really positive experience leasing a car through Arval, from point of delivery, maintenance throughout the 3 year term, and collection.

Very please with the whole process. Nice and relaxed and easy way to buy a car. Happy to recommend

Absolutely shocking experience with Arval UK Ltd.

I’ve been hit with a £210 charge for a “missing key” — despite the fact that BOTH keys were returned. The only issue was that one key had a flat battery, as it hadn’t been used during the lease.

Charging £210 for a dead key battery is completely unreasonable and feels like nothing more than a money grab. A flat battery is not a missing key, and any fair company would recognise that instantly rather than trying to push through an inflated charge.

There was no clear communication at the time of vehicle return, and now I’m being chased with an invoice without proper evidence or justification.

This kind of behaviour seriously damages trust. Customers should be aware of these practices before choosing Arval. I would strongly advise others to double-check everything and be prepared to challenge unfair charges.

Very disappointing and feels borderline like a scam.

Having leased through Arval several times before I am now extremely disappointed- I was charged an additional months payment and this was only refunded after having pushed them twice on it.
It was a 2023 vehicle and I am now being charged for a paper copy of the service record which haven’t been supplied with VWs since 2017 and they won’t accept any arguments against the obscene £115 charge.
In addition to my initial review above I have now received a letter from Arval (they claim their third but it’s the first I’ve received) claiming I should be having the car MOT’d. The car was returned early and did not require a mot, nor could it have been put forward for mot as it was too early.
As I’ve said before - never again!!

Jacqui Probets supported with my car order and delivery from start to finish. The process was exceptionally smooth and she was extremely helpful with questions I had. My initial car order was cancelled after waiting over two months, and Jacqui helped ensure I received my car as soon as possible. Thank you!

What a great company to buy from, there service, professionalism,and helpfulness is second to none. Josh Harris one of the sales team was excellent, just a good honest company. I am very happy with the car ( BMW 2 series) and will be recommending Arval to all friends and family. Thumbs up from me.

Mt contact Charley Dack was amazingly helpful with all of my queries and made the whole process so easy and quick i would like to really thank Charley for all of his help.

From the start of ordering our new car to delivery it’s been an easy experience , we were kept informed of and delays and when delivery would be, the was delivered on time and at the stated drop of time in perfect condition

Absolutely fantastic experience with Arval.
Fully informed throughout the hire process.
Wouldn't hesitate to use Arval again and have no hesitation in recommending them to anyone.
Any questions posed were quickly answered, putting ourselves at ease as this was our first leasing experience.
A huge thank you to everyone we dealt with directly and behind the scenes.

I was kept well informed throughout the process and everyone I spoke to was brilliant.