i lease an EV through salary sacrifice . Arval have a wide range of vehicles available with clear pricing and their online catalog is easy to use when obtaining a quote. The lease payment includes... Ver mais
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Veja o que dizem as avaliações
For three and a half years I have leased a vehicle from Arval. It’s been seamless throughout the process with special credit to Charlotte Cobb. I would not hesitate to do business with them again.... Ver mais
I got a vehicle with these people through Pink Lease (who were great, now called Total Motion). The contract started in December 2025, within the contract I was charged 3 months ahead therefore told... Ver mais
A empresa respondeu
I’ve had a very positive experience overall. Everything has been handled professionally and efficiently, and communication has been clear throughout. Any queries I had were dealt with promptly, wh... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
A part of BNP Paribas Group, we provide unrivalled customer service in the car and vehicle leasing sector for customers of all sizes.
Informações de contato
Whitehill House,, SN5 6PE, Swindon, Reino Unido
- 01793 887 000
- info@arval.co.uk
- arval.co.uk
4,3
Excelente
6 mil avaliações
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer service excellence
I have had an experience recently where I had lots of parking fines due to a change of address which escalated and I was fined nearly £1000.00 Lisa in the fines department reached out to all of the companys for me and I was refunded for this error.
I never imagined this would happen and I only emailed not expecting to get support.
Lisa has made my week and I was over the moon thanks again Lisa for going above and beyond for your customers
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arval UK
Thank you so much for sharing this, we’re genuinely thrilled to read it. Situations like this can be incredibly stressful, so we’re delighted that our team was able to step in and put things right.
Lisa’s determination, care and persistence really shine through here, and we’ll be sure to pass on your kind words to her. Knowing we could turn an unexpected situation into such a positive outcome truly means a lot to us.
Thanks again for taking the time to leave such a wonderful review.
Fabulous company to work with
Fabulous company to work with. The lease team were super help with my many (sometimes) annoying questions. I can't fault the service at all.
28 de julho de 2025
Resposta de Arval UK
Thank you for such a lovely review. We’re really pleased to hear that our leasing team made everything straightforward and took the time to support you throughout. Questions are always welcome, and it’s great to know the team helped make the process a smooth and reassuring experience. We truly appreciate you choosing us and sharing your feedback.
I had a superb experience with Arval
I had a superb experience with M. Stratton at Arval. From the moment I made my initial inquiry, he distinguished himself from all the other leasing contacts I had reached out to.
His patience was commendable, especially since we were uncertain about which car we wanted, and it took us several weeks to make a final decision. Throughout this time, Martin responded to all my inquiries promptly and with patience
I also contacted other companies and found that many of them relied on automated responses, which was frustrating.
We feel very fortunate to have connected with Arval and would not hesitate to recommend Martin to our friends and family.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arval UK
We’re absolutely delighted to read this — thank you so much for taking the time to share such positive feedback. It’s great to hear how supported and well looked after you felt throughout your journey, especially while taking the time to decide on the right vehicle.
We know how important patience, clear communication and a personal touch are, so it’s wonderful to see that this stood out. We’ll be sure to pass your kind words on to Martin, who will be thrilled to hear them. Thank you again for choosing Arval and for recommending us to others - it really does mean a lot to us.
I got a puncture by driving over some…
I got a puncture by driving over some debris on the M1 south. Phoned Arval for recovery and tire replacement and they were great. Handled everything professionally and politely. Recovery services took a long time getting to me but finally got where I needed to be. Tire replacement was next day by mobile tyre replacement which was essential since I could not drive with a puncture. Overall Arval were great although recovery services could have been quicker
28 de janeiro de 2026
Avaliação não solicitada
Resposta de Arval UK
Hi Salman, thank you for the review and the valuable feedback which we will be sure to pass on to the relevant team.
Best wishes
Never surprised me
Never surprised me, always answered the phone, and provided a fuss free car return at end of the contract.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arval UK
Hi Simon, we're pleased to hear that everything went smoothly.
Have a good evening
It was so easy
It was so easy. They talked you through everything and kept you up to date with what was happening
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arval UK
Thank you for your lovely feedback. We’re glad the experience felt clear and well supported, and that our team kept you informed throughout. It’s great to know this made things easier for you, and we really appreciate you sharing it.
Review so far
So far the ordering process seems to be ok.
I ordered a vehicle back in January and been informed this will be delivered in May.
Not sure why it should take that long but as it was a good deal with the company I work for, I’m prepared to wait.
So far I have no reason to think it will be any longer.
Communication has been good to date.
Will be writing a review or updating this one once the car has been delivered.
It’s a thank you, so far.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arval UK
Thank you for sharing your experience so far. We’re pleased to hear that everything has gone smoothly to this point and that you’ve felt well informed along the way.
We understand that the lead time can feel lengthy, and we appreciate your patience while waiting for delivery. It’s great to know you’ve been happy with the value offered through your employer, and we look forward to completing the journey with you soon.
Thanks again for the feedback, and we’ll be keen to hear your thoughts once everything is complete.
Got my new car within 3 weeks of…
Got my new car within 3 weeks of ordering,process was simple and straightforward.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arval UK
Thank you for sharing your feedback. We’re really pleased to hear everything came together so quickly and that your experience felt clear and easy from start to finish. Enjoy your vehicle, and thanks for choosing us.
Working for a sister company of arval I…
Working for a sister company of arval I thought organising a car before starting and during working with them would be a smooth process. 17-19 attempts, trying different avenues i eventually gave up. I should have provided my own car from the beginning.
1 de dezembro de 2025
Resposta de Arval UK
We’re really sorry to read about this experience. It’s disappointing when something that should be straightforward turns into a source of frustration, especially when expectations were understandably high. We recognise how discouraging it must have felt to keep trying without getting the support needed. This isn’t the standard we aim for, and we’d welcome the chance to understand what went wrong and learn from it. If you’re open to it, please reach out to us directly so we can review this properly.
Delivered with high miles and no driver pack
Process and communication was good, but let down by the car being delivered with dirty glass on the inside and the car was delivered with 95 miles already on the clock
Arval driver pack has still not yet been recived
6 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arval UK
Thank you for your feedback. We’re glad to hear the process and communication were good, but we’re sorry the vehicle condition on delivery didn’t meet expectations and that the driver pack hasn’t yet arrived. We’ve requested some additional information to help us investigate this further, and we appreciate you taking the time to share your experience.
Good income, good credit score, declined application.
Good income, good credit score, declined application?
I posted a similar review a few days ago, however the speedy response and advice to appeal made me reconsider if posting it was a tad premature, so I took it down.
Now I have a better sense of the situation, I’ll post it up just to get Arval’s attention, as things have stalled completely.
It’s a shame Omoda have only enlisted Arval to sort finance, as I’ve been pre-approved for twice the amount across multiple lenders.
I may have to just stick with VW as they are no hassle at all. I have leased with them for 5 years now, not a single payment missed.
Edit: can someone from Arval look at my application ASAP? You are refusing to let the lease company appeal on my behalf, but you’re also not replying to emails, nor taking calls about it?
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arval UK
Hi Carl, thanks for taking the time to leave a review. We’re sorry to hear how frustrating this has been. We’ve spoken with our credit team, and they’ve confirmed they’ll be contacting you directly to understand what happened and see how this can be taken forward. They will need to do an investigation so please bear with them. We appreciate you raising this with us.
Great easy company to use
Ordered my car in October and finally received it in February. That was my only issue. But overall, the ease of ordering, the actual delivery itself, was all done in a very professional manner. I did need my car sooner, and they helped as much as they could which was really appreciated.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arval UK
Thank you for taking the time to share your experience. We really appreciate your patience while waiting for your car and understand how important the delivery timeframe was for you. We’re pleased to hear that, overall, the ordering process and delivery were handled professionally, and that our team was able to support you as much as possible along the way.
Your feedback means a lot to us, and we’re grateful for the opportunity to support you.
Terrible customer service
Terrible customer service. Have to chase 3/4 times to get an answer which is then poorly written and is not very helpful
22 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arval UK
Hi Andy, we're really sorry to hear that you haven't had a great experience with us.
If you still require assistance, please respond to the separate message we have sent you asking for a few more details and a member of the team will be in touch.
Best wishes
Resposta de Arval UK
Thanks for your kind words, Simon!
Very professional and understanding
Very professional and understanding
5 de janeiro de 2026
Avaliação não solicitada
Resposta de Arval UK
This is wonderful news. Thanks for your feedback!
First timer!
This has been my first experience with car leasing. My trepidation was soon dispelled as I was carefully steered through each initial stage by Arval’s professional and helpful staff. Throughout the 4 years I have had the car the driver helpline has been very supportive and helped me through a few tricky moments, especially when all 4 tires were punctured at once! I highly recommend the Arval team. I am now looking for the next car and hope that Arval will, again, be attached to this lease.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arval UK
Thank you so much for sharing such a fantastic story! We’re thrilled to hear that your journey into vehicle leasing felt reassuring and well guided from the very beginning. It’s great to know our colleagues were able to make a real difference over the years, especially when things took an unexpected turn on the road. Moments like that are exactly why we’re here.
We’re delighted to hear you’re already thinking ahead to what comes next, and we’d love to be part of your next chapter too. Thanks again for choosing Arval and for your kind words!
Cheap and nasty
In my experience, this company is cheap and you get what you pay for.
Customer service is ok but they take a long time to get through to via phone or email.
It's probably worth going with if you pay for maintenance in my experience. The Car arrived on time all good but I noticed the wiper blades needed replacing. No problem since I paid for maintenance. Arval said it needed to be done by the main dealer, so I booked it in there about a week after I got the car. When I went to collect it, they informed me that the vehicle had needed servicing so they did that and found that on a previous service the brake pads had been fitted the wrong way round! I contacted arval to complain that they sent a vehicle that wasn't really fit to be driven, and immeidiately needing a service.
Took a while but I got a nice response and a credit for one month's lease which was fine.
My lease has since expired and the vehicle was collected as agreed etc.
almost a month later, I have received an email informing me that my monthly payments will increase until I return the car. Emailed them twice now and haven't got through on the phone since I don't have all day to wait for someone to answer.
19 de janeiro de 2026
Avaliação não solicitada
Resposta de Arval UK
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration caused after the agreement ended, particularly around the recent correspondence you received. We understand how concerning that must feel, especially when you’ve already met your obligations.
To make sure this is reviewed properly, we’ve reached out to you through Trustpilot to request a few additional details. This will allow us to pass your case to the correct team and look into what’s happened as quickly and accurately as possible.
We appreciate you highlighting both the positive and challenging aspects of your journey, and we’d really like the opportunity to resolve this final point for you.
Excellent service as always
Excellent service as always
My query was dealt with quickly and professionally
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arval UK
Thank you for taking the time to leave a review. We’re pleased to know your experience met expectations and that our team was able to support you effectively. Your feedback is greatly appreciated.
Charged triple on first payment
Charged triple on first payment. Raised complaint and was told this amount was correct, that I had received my car 3 months ago. This was not true, I'd had it only a few weeks.
A month has passed now and they have never called me back to resolve this. All they have to do is refund 2x payments or not charge me for next 2 months. Why is this complicated?
Since the reply from Arval below I've had zero contact
11 de fevereiro de 2026
Avaliação não solicitada
Resposta de Arval UK
Hi Chris,
We're sorry to hear that you haven't received an update on your Complaint.
We have reached out to the team managing your case and a member of the team will be in touch.
Best wishes
Best to call them
Can be slow to respond to emails so always best to call them. They do respond quickly and have enjoyed having their services.
They have been very understanding with my changes.
31 de dezembro de 2025
Avaliação não solicitada
Resposta de Arval UK
Thanks so much for taking the time to share this! We really appreciate your patience and are glad you found it easy to get in touch when needed. It’s great to hear that the experience has been a positive one overall, and we’re always happy to adapt when plans evolve. We value your trust and look forward to continuing to support you.
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