Ashley Ann Avaliações 

659
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

So glad we chose Ashley Ann for our kitchen remodelling. Our designer Emma couldn't have been more helpful and patiently answered all our queries. It was possible to colour match the new units to the... Ver mais

Avaliado com 5 de um total de 5 estrelas

We used this kitchen supplier last year as part of a major house renovation, and they were fantastic from start to finish. Scott at the Glasgow store guided us through multiple design meetings, he... Ver mais

Avaliado com 5 de um total de 5 estrelas

From the first visit by Bethany to measure out and design our new kitchen , we felt in safe hands. Design choices were made together and now that we sit in our beautiful kitchen we feel it is as much... Ver mais

Avaliado com 5 de um total de 5 estrelas

Having had Ashley Ann install all the kitchens in our Cala home/estate 9 years ago, they’be subsequently done additional work over the years including a kitchen upgrade, fitted bedroom wardrobes & jus... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Designer de interiores
  2. também em
  3. Loja de Móveis
  4. Loja de Móveis para Quartos
  5. Loja de utensílios de cozinha
  6. Reforma de Banheiros

Escrito pela empresa

Ashley Ann is a family owned and run business which has been successfully operating for over 30 years. Based in Wick in the far north of Scotland, we’ve always focused on combining superb design and high quality manufacturing, with outstanding levels of customer service for our kitchen, bedroom and bathrooms offer. We have showrooms right across Scotland, with our expansion into England including the acquisition of the long-established English Interiors business in Leak, Staffordshire.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

659 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 40% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(659)

50 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

A quality product

Well constructed product, installed by an experienced and expert fitter in a timely and tidy manner. My apartment was left in a tidy and clean state with the new fitted wardrobe a considerable improvement over the one removed. A quality product!

7 de junho de 2025
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Resposta da Ashley Ann

We're glad you had a great all round experience. Thank you for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Delighted with our new kitchen

Delighted with our new kitchen. Farr was very helpful. Barry Butler was friendly, approachable & and an excellent worker. He is very knowledgable and hard working. Thank you.

2 de junho de 2025
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Resposta da Ashley Ann

Hi June

Thanks for taking the time to leave a review. We're happy to hear you had a great experience with our Thurso team.

Avaliado com 5 de um total de 5 estrelas

Outstanding service from Ashley Ann Edinburgh

Outstanding service from Maria, our kitchen designer at Ashley Ann's Edinburgh showroom. She went above and beyond to deliver a beautifully designed kitchen and bathrooms that exceeded our expectations while staying within budget. Maria's expertise, attention to detail, and innovative design solutions transformed our space into something both stunning and highly functional. The quality of materials and workmanship was exceptional, and the entire renovation process was seamlessly managed. Highly recommend Ashley Ann and specifically requesting Maria for anyone considering a kitchen or bathroom renovation. Absolutely delighted with the results!

20 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Ashley Ann

Hi Shiny, what lovely words! Thank you so much for taking the time to leave such a wonderful review. We hope you enjoy your new space for many years to come.

Avaliado com 5 de um total de 5 estrelas

Gorgeous and under-budget? Not impossible!

When I first stepped into Ashley Ann, I was pretty sure we couldn't afford it...everything was just SO BEAUTIFUL. But we asked for a quote anyway, because... a girl can dream, right?
When Maria showed us the design we were simply blown away. Everyone else we talked to was just slotting units into place on a diagram... Maria is a designer. She came up with a solution to an awkward corner that makes the space so much more useable AND what was once a dark corner is now a feature! We really wanted Ashley Ann, but we were still worried about affording it. But Maria really LISTENED... to our budget and to what was important. She didn't let me fall in love with any piece that was going to be unaffordable, she suggested alternatives until we found a good solution.
Then came installation--you hear so many bad stories--but I cannot say enough good things about Sara and her team at 168 Interiors! Pavel and Pavel were great to work with--great at communicating and giving me options. Any small issue I had was resolved quickly--Sara wanted me to be thrilled with the result, not just say "that's good enough". Again, the team worked with me to make sure I knew the cost of any of the "little extra" asks and believe it or not we came in just under budget for the whole project!

1 de maio de 2025
Avaliação não solicitada
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Resposta da Ashley Ann

Thank you so much for this wonderful review! We're absolutely delighted Maria's thoughtful design approach and Sara's dedicated installation team created such a fantastic experience. It's amazing to hear your kitchen is both beautiful and within budget—exactly what we strive for! We have passed your kind words on to them.

Avaliado com 5 de um total de 5 estrelas

Excellent service

We received excellent service from start to finish. Carrie Ann and her team were all very professional and made our experience of having a new kitchen fitted stress free. They have excellent design skills, listen to what you want/ do not want and have great kitchen fitters who take pride in their work. Any small snagging issues were quickly attended to.

7 de dezembro de 2024
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Resposta da Ashley Ann

Hi Jane, thank you for your fantastic review! We're delighted Carrie Ann and the team provided such a professional and stress-free experience. It's great to hear that the design and fitting exceeded your expectations, and any minor issues were promptly addressed. Enjoy your beautiful new kitchen!

Avaliado com 5 de um total de 5 estrelas

An excellent result.

We were very pleased with Gavin, the designer and especially pleased by the attention to detail of John the fitter. It was just a shame that Gavin could not provide the views from our windows to be as good as those on his computer screen!

28 de fevereiro de 2025
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Resposta da Ashley Ann

Hi Muriel, thank you for your lovely review! We're delighted Gavin and John provided excellent service and attention to detail. We'll work on those window views for next time! Enjoy your beautiful new space.

Avaliado com 5 de um total de 5 estrelas

Quality bathrooms, excellent customer service

I was very happy with my service from Ashley Ann from start to finish. They are probably not the most budget friendly choice out there but I chose them because I knew they were able to offer good quality products and they have a good reputation for customer service. Thankfully they did not disappoint. They were able to draw up plans for our new bathroom quickly as we were on a bit of a deadline. We decided a last minute change in vanity unit, and on delivery there was small chip in one of our products- both these issues were resolved immediately. Tammy our designer was professional and helpful throughout the process. I felt very much valued as a customer and our new bathroom is stunning. I would definitely use Ashley Ann again and recommend to others

16 de maio de 2025
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Resposta da Ashley Ann

Thank you for your wonderful review! We're delighted you felt valued throughout the process and that Tammy was able to deliver such professional and helpful service. We appreciate your understanding and patience with the issues that arose, and we're thrilled to hear you're loving your stunning new bathroom. We look forward to assisting you again in the future!

Avaliado com 5 de um total de 5 estrelas

A truly happy customer

I found Ashley Ann by accident but very happy I did! I was renovating a holiday home in North Berwick which required a complete new kitchen and five new bathrooms which also required a full rip out of the old and the creation of new spaces knocking out walls and building new ones. Karen in their Fenton Barns showroom was a delight to deal with. She introduced me to new ideas to make my kitchen and bathrooms smarter, with clever storage ideas and better tech and inspired me with materials and finishes whilst also embracing my own ideas on tiles and colours for example. And as a designer myself I know I can be a tricky customer but we worked really well as a team. What was great about the process was that all the concepts were drawn up as very accurate and lifelike computer renders making decisions simple which also included line by line, item by item, cost break downs in real time. So I could see what any change was doing to my bank balance! Two other little but important things: First when we bought the house it included many old appliances and fixtures. Instead of taking everything to the tip, Karen posted all the items on Gumtree and we managed to sell everything and give the proceeds to a local charity. And secondly, in a project as big as this there are inevitably mishaps. There were with mine but whatever they were there was no argy bargy or defensive attitude... just a solution and a positive action to sort. I would definitely recommend.

1 de junho de 2024
Avaliação não solicitada
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Resposta da Ashley Ann

Hi Jonathan, thank you for such a thoughtful and detailed review! We're so pleased Karen helped bring your vision to life and made the process smooth and inspiring. It's wonderful to hear how collaborative and positive the experience was – especially on such a large project! We’re proud of our North Berwick team being part of it.

Avaliado com 5 de um total de 5 estrelas

High quality establishment with great customer service

Scott from the Glasgow showroom assisted with choices for our kitchen. His expertise and knowledge was excellent. Nothing was too much bother and follow up customer service was great.
Quality of kitchen units are of a particularly high end standard & workmanship. Fitters arrived promptly, polite and helpful. Kitchen delivered and fitted as scheduled. Would highly recommend AshleyAnn

2 de abril de 2025
Avaliação não solicitada
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Resposta da Ashley Ann

Thank you for for taking the time to leave a fantastic review! We're so pleased to hear Scott and the team in Glasgow made the experience smooth and enjoyable. It's great to know you're happy with the quality and service – enjoy your new kitchen!

Avaliado com 5 de um total de 5 estrelas

Absolutely delighted with our kitchen

Absolutely delighted with our kitchen. The service and attention to detail was outstanding and would highly recommend Ashley Ann kitchens.
In particular the store manager Michael guided us with ideas,
suggestions and most importantly listening. The design process was great and the quality of the product is excellent. Many thanks, we have the kitchen we were hoping for and are so pleased to have found this company.

28 de fevereiro de 2025
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Resposta da Ashley Ann

Thank you for your wonderful feedback! We're thrilled you're so happy with your kitchen and the service you received. Michael will be especially pleased to hear your kind words. Enjoy your new space, and thank you for choosing Ashley Ann!

Avaliado com 5 de um total de 5 estrelas

New Kitchen

When I went to have a look for ideas for a new kitchen to the Inverness Showroom, I met Kelly, who made the process so easy, we worked together to design a kitchen that works for us, Kelly was amazing and nothing was too much trouble. The quality of the kitchen is excellent, our joiners said it was by far the easiest kitchen they have ever fitted.

8 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Ashley Ann

Thank you so much for your kind words! We're delighted to hear you had such a great experience with Kelly and that your new kitchen has impressed both you and your joiners. Enjoy your beautiful new space!

Avaliado com 5 de um total de 5 estrelas

Excellent customer experience

The communication was excellent. The order process was very smooth & delivery was scheduled exactly as requested. Sales staff (Ursula Carlton) worked with the fitter to make sure they got the best outcome for me.

15 de abril de 2025
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Resposta da Ashley Ann

Thank you for your lovely feedback! We're delighted to hear that Ursula and the team provided excellent communication and ensured a smooth process from order to delivery. Enjoy your new space!

Avaliado com 2 de um total de 5 estrelas

Pushy sales director after turning them down

Great service from the design and local branch, but in the end over 30% more expensive. Emailed to say we had not selected them, and a few days later a sales director called. He didn't even know what they had quoted for, waffled on, told him over 30% too expensive, even if we took a direct installation through the installers company. Called ended then a little while later he called again, I told him I was busy but he just kept talking, offering nothing different from the last call. A total waste of time, I hung up the phone and blocked his number.

Update 30/4/25
Having listened to the call again, happy to stand by my comments

18 de abril de 2025
Avaliação não solicitada
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Resposta da Ashley Ann

Hi JM,
It’s Alasdair here, the Sales Director you spoke to. I appreciate you taking the time to leave a review, and I’m glad to hear you had a positive experience with our designer and local branch. I’m very sorry you feel that way about our phone call, although your review doesn’t truly reflect our conversation, nor how our call ended. I understand you’ve chosen to purchase a lower-priced kitchen elsewhere, but if you’d like to discuss your project further, please don’t hesitate to contact your local showroom. Thanks again for leaving a review.

Avaliado com 5 de um total de 5 estrelas

Above and beyond, awesome kitchen.

The design and layout from Carrie Ann has made our kitchen fit our needs in a cooking and sociable space as an addition to our existing kitchen. The units are outstanding high end workmanship and quality. Carrie Ann matched the units and colour perfectly. Her expertise and knowledge has given us just what we needed to complete our kitchen. Safe to say we are more than happy to have chosen Ashley Ann for this project.

22 de abril de 2025
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Resposta da Ashley Ann

Hi Anne, Thank you so much for your kind words! We're thrilled to hear that Carrie Ann's design brought your vision to life and created a space that suits both your cooking and social needs. We'll be sure to pass on your lovely feedback to her – it means a lot to us that you're so happy with the result. Enjoy your beautiful new kitchen!

Avaliado com 4 de um total de 5 estrelas

Very experienced and knowledgeable sale…

Very experienced and knowledgeable sale staff.Who gave great advice and assistance from choosing the kitchen and finished design layout.
The only reason not 5 stars is that agreed timescales were not met due to countertop supplier being let down by their supplier.However this did not drag on and was resolved and fitted very quickly soon after.

18 de abril de 2025
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Resposta da Ashley Ann

Hi Duncan, thank you for your lovely feedback about our sales team's advice and support. We’re sorry again for the delay with the countertop and appreciate your understanding. We’re so glad it was quickly resolved, and we hope you enjoy your new kitchen!

Avaliado com 5 de um total de 5 estrelas

Delighted with results

Very pleased with results.
Measuring and fitting done on the dates we requested.
Accommodated a last minute change of hob.
Slight lack of clarity over who does what regarding coordination of other trades.

8 de abril de 2025
Avaliação não solicitada
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Resposta da Ashley Ann

Hi Clare, thank you for your positive feedback! We're delighted you’re pleased with the results and that we could accommodate your changes. We appreciate your note on coordination and will use it to further improve our service.

Avaliado com 4 de um total de 5 estrelas

Halkirk bathroom refithe calibre of…

The quality of work and the calibre of tradesmen plus the materials employed were all good. Only criticism was the scheduling which took much longer than expected. Fortunately, it did not create too big a problem due to our flexible circumstances.

16 de abril de 2025
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Resposta da Ashley Ann

Hi John, thank you for your kind feedback on the quality of our work and team. We appreciate your patience regarding the scheduling delays and are glad it worked out with your flexibility. Your insights help us continue to improve!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I bought an Ashley Ann kitchen around 5 years ago which I still love. We recently had an issue with it that needed sorted. Despite the passage of time Ashley Ann still remedied the issue to my satisfaction which not all companies would have done. Excellent customer service.

Special thanks to Bethany the showroom manager and Paul the joiner for co-ordinating and carrying out the work.

11 de abril de 2025
Avaliação não solicitada
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Resposta da Ashley Ann

Thank you for your lovely review! We're so pleased to hear you're still enjoying your kitchen after all these years. It's great to know Bethany and Paul were able to sort everything to your satisfaction — we'll be sure to pass on your kind words to them!

Avaliado com 5 de um total de 5 estrelas

Aberdeen showroom service …

I contacted Bethany in the aberdeen showroom regarding an issue I had with one of my cupboard units. First class customer service and help. Highly recommend this team

9 de abril de 2025
Avaliação não solicitada
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Resposta da Ashley Ann

Thank you so much for your kind words! We're delighted to hear Bethany was able to help and provide first-class service. Your recommendation means a lot to the team in Aberdeen!

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