ASR Gearbox Repairs Avaliações 

Had my car repaired in October 2025, unfortunately in June of this year it developed a fault, contacted ASR and spoke to operations manager who talked me through what the problem could be ,explained the warranty process and gave an estimated cost if the problem was not covered by the warranty. He went above and beyond to assist me, gave me time to think through the options. Contacted Chris again and said would send car back to be looked at. It was quickly picked up and diagnosed with a sensor that had failed in the mechatronic unit. New part from Skoda fitted, car road tested, diagnostic redone no fault showing. Car will be back with me tomorrow with all work done under warranty Exceptional service, timely repair and the whole process was made easy by ASR .Many thanks guys.👍😊.

The service provided was excellent. I was kept up to date at all stages of the works and the pick up and drop off service meant the works could be done around my busy work schedule. I hope I won't need to use them again but would use them again in a heartbeat if I had to.

From my first point of contact and feeling a little overwhelmed I have been beyond satisfied with the service I have received from ASR. I dealt with Sonny who talked me through everything and was extremely knowledgable and his personable manner put me at ease.
My car was returned to me on schedule and I was kept informed every step of the way. Thank you ASR, I hope that I’m never in this predicament again but if I am I will be giving you a call.

I don’t usually leave reviews, but I feel I need to warn others about my experience with this company.

The service I received was genuinely one of the worst I’ve ever experienced. I received no communication regarding the collection of my car. There was no invoice, no confirmation, and no updates. The only reason I knew my car was being collected was because the driver called me just 30 minutes beforehand.

To make matters worse, they delivered my car to a completely different centre than the one we had agreed on. The original location was around 40 minutes away, but they instead sent it to a centre over 2 hours away, causing a huge inconvenience.

Their pricing is also extremely high. I found they were charging nearly double what the main dealer quoted for the same work.

After I raised these issues, communication became even worse. I completely lost confidence in the company and decided to have my car returned without the repairs being carried out because I was concerned about the quality of the work and no longer trusted them. I found far better alternatives elsewhere.

My advice is to shop around, compare prices and avoid this company. Based on my experience, I would not recommend them.

Quick service, car was collected and returned after 5 days, Elliot who looked after me gave me lots of info all along the way

A quick and efficient experience with good communication from James.

Great service and quick response. Thanks a lot for your help

Great support received from Sonny and James at ASR in during the repair of the Gearbox in my Audi RS4 B8. Very knowledgeable team and extremely good communication throughout the entire process. Car collected and delivered one week later.

In June 2025 my VW T4 went in for a gearbox rebuild, costing £7,083. When it came back in August, the gear shifter didn't work — unable to select 1, 2 or 3. To their credit they eventually agreed to fix it.

They collected the van again on 29th October 2025 and it wasn't returned, repaired, until 9th July 2026 — nearly 9 months later. For most of that time I heard absolutely nothing: no emails answered, no calls. Apparently parts were hard to source, but that doesn't excuse going dark for the best part of a year.

Two stars, because it got fixed in the end. Don't expect updates unless you chase constantly.

Everything ran smoothly. Car has been returned without problems.

Overall it has been an easy and smooth experience dealing with ASR gearbox Repairs.
I dealt with James and verbal communication was on point through out , and was always followed up by email.

Thank you .

From first contacting yourselves, speaking to Chris who explained clearly how they would pick my car up ,and then do a diagnosis .They then confirmed what was wrong and how much the cost would be. The car was picked up promptly and the work carried out.My car was returned to me within 7 days and is running like new. Ma y thanks to all involved and would highly recommend.

After a sudden loss of gearbox oil on a motorway, all drive was lost on my Audi A3. I obtained a number of quotes unseen, including ASR and all generally suggested a seal and mechatronic failure. After speaking to Elliot at ASR, who was extremely helpful, i chose them to do the repair. They collected my car, rebuilt the mechatronic unit, replaced all sensors and fixed the oil leak and delivered the car back to me. Elliot was kind enough to share the fault codes so as to be completely transparent about the problems. A very efficient and cost appropriate service and would highly recommend them.

Great service, approachable, welcoming , professional, dealt with my issue in good time

Had a good experience with ASR gearbox. They were approachable at all times, specially thanking James for the good service. I was explained about the actual process and I could always get in touch with James whenever I had a concern, moreover they were always happy to explain the situation to me in a very polite and friendly manner. Thank you for the amazing service.

I have had an exceptional experience with this company. I had an issue with my cars gearbox which was inherited when I bought it from a dealership. This company picked my car up for me from the dealership, they kept everything transparent regarding pricing, they kept me informed on the progress and were really reassuring as I was really stressed about the whole issue of the dealership selling me a dudd vehicle. Honourable mention, Rockie and Elliot have been absolutely amazing they have been very helpful, very professional, very knowledgeable and showed a lot of empathy. Outstanding service that I’d recommend to anyone. Thank you so much.

Easy to contact staff.
Despite some delivery problems (components not in UK) I was kept informed of rebuild progress.

We have my dear dad’s car that he brought from new ,a Mercedes A class 20007 . Unfortunately it appeared to have a problem with the ECU or control module , this was suspected by local companies in Essex , however after several calls to ask if they could fix the problem no one wanted to know , we understood why , the car is old 2007 and therefor the work would cost more than the car is worth . Very much a rock and a hard place , fix it or buy another car ?
We saw ASR gearbox repair on line and gave them a call , we spoke to James and immediately liked him , very helpfull informative and definitely sincere not pushing for us to go there but listening to our dilemma , we needed the car repaired as we are looking after my parents and going around to them several times day and night . James explained he could get the car picked up and delivered back and asap . He organised that for the day after we agreed to go ahead , but we rang the following day to,ask him to,put it on hold as we had a dilemma re seeing a car for sale . He said it’s no problem take your time it’s a difficult decision. We decided to go ahead with the repair . James booked it to be collected the next day . He let us know the car had arrived and then let us know it was being looked at and the diagnosis . The work was done very quickly and James let us know the cost and went out of his way to get the car back to us the same day ! understanding how much we relied on it .
A huge thank you to James who we immediately trusted . And a big thank you to the guy that worked late to deliver the car at 8 pm at night . I had phoned a few times and whoever we spoke to could not have been more helpful , Chris , and Scott . James called today to make sure all is ok with the car . So far so good and hopefully will stay that way as we feel it’s a great company made all the better by excellent caring staff thank you .

From the first phone call they was very upfront and honest.
They kept to every word they said from even picking the vehicle up and dropping it off.
Very quick turnaround less than a week.
Quick pick up, diagnostic and repair then dropped off.

From min one Elliot spoke with me on the phone, they collected the car and done my repairs all at a great price and communication throughout and then returned the car, would highly recommend.