Aster Online Avaliações 

Official Complaint – Unacceptable Delivery Delay

I am extremely disappointed with myAster’s delivery service.

I placed an order today at 1:00 PM, with a promised delivery time of just 1 hour.

However, more than 5 hours have passed, and I still have not received my order.

Why does your application promise delivery within 1 hour if you cannot fulfill that commitment?

This is completely unacceptable, especially from a well-known healthcare provider like Aster.

I request that this complaint be escalated to your management team immediately. I also expect a clear explanation for this delay and an immediate resolution.

I would also like to know what compensation you can offer for this extremely disappointing experience.

They take your money, deliver a faulty product, acknowledge your complaint, and then completely ignore you. Meanwhile, they continue bombarding you with advertisements for the very same product!

I ordered a set of two Vichy deodorant roll-ons, a product I have been using for years, so I know exactly what it should look and feel like. Unfortunately, the roll-on tops were not properly sealed, causing the product to spill everywhere when I tried to use it. Even worse, the liquid was extremely diluted and felt more like juice than deodorant. I have serious concerns about the quality of the product I received.

I emailed Aster requesting a return and a refund. They acknowledged my complaint, but that was the end of it. More than a month later, I have received no solution, no meaningful update, and no refund.

Yet, during this entire time, they have continued sending me advertisements for the same product via SMS, WhatsApp, Instagram, and other channels. I have tried blocking these messages, calling them, and contacting customer service, but nothing has worked.

It is absolutely infuriating to be ignored when you need help resolving a legitimate complaint, while the same company continues aggressively marketing products to you.

This is completely unacceptable customer service. A company that takes customers' money but fails to resolve complaints, provide refunds, or even communicate properly does not deserve their trust.

I will NEVER buy anything from Aster Online again, and I would strongly advise others to think twice before doing so.

Subject: Extremely Poor Service – Urgent Baby Nebulizer Order Delayed for Hours

I am extremely disappointed and frustrated with Aster Pharmacy’s service. The service is absolutely terrible, and the delivery delay is completely unacceptable.
I placed my order at around 12:00 PM today. I then received a message stating that my order would be delivered between 6:00 PM and 11:00 PM. It is now past 11:00 PM, and I still have not received my order.
This is not just an ordinary order. I ordered a nebulizer device for my baby, and it is urgently needed. It is extremely stressful and upsetting to wait for hours for an essential medical device for a baby, especially when the pharmacy provides a delivery time and fails to meet it.
A pharmacy should understand the importance of medical supplies and treat urgent orders with responsibility and care. Keeping customers waiting all day without delivering the order on time is completely unacceptable and shows a serious lack of respect for customers and their needs.
I am very unhappy with this experience. Aster Pharmacy seriously needs to improve its delivery service, customer communication, and reliability. Customers should not have to chase their orders, especially when those orders involve essential medical equipment for a baby.

I have ordered from Aster Online an item with 75ml and I got the item delivered within 1 hour same item but with 50ml and immediately I contacted them to do the replacement and it took me 2hours to send & contacted them and at the end they said they’re sorry that they didn’t update the item online and they do not have 75ml from all their branches!! Waste of the money and more waste of my times which make me late from my sleeping time.. never order again from their online application..

Pathetic service
I am waiting for my order from
Seven days and I have called them three times but all they do is, tell me I will get it by tomorrow

Please don't order anything from ASTER , very bad delivery service , will not deliver on time , need to follow up many times .

The worst online experience I have ever had in 2026. A delivery of a single item takes more than 24 hours. Not recommended at all.

Now a days service level has gone down for aster Pharmecy like anything for urgent. Medicine delivery they don't care you keep calling and long there is no ands on calls jf ans reply will ask concern to call you but no call if emergency medicine has to start you die keep waiting for medicine but who ans why care... It's. A bad remark on Aster service now we have to chose a different pharmacy now forcefully

This is the second time I face a delay receiving my order. Ordering 500aed of products, they said it will be delivered next day never arrived. Customer service said it will be delivered after 2 days. What’s the point?

I would like to sincerely appreciate the wonderful team at Aster Pharmacy, Mankhool, especially Mr. Arun Vijay Narayanan and Ms. Merlin, for their outstanding support and genuine care.

My insurance claim was initially rejected, and I was ready to pay the amount myself. However, Mr. Arun Vijay Narayanan took the initiative to resubmit the insurance claim instead of simply asking me to make the payment. His willingness to support me and find another solution truly made a difference. I was ready to pay as I never expected to get it covered. It was easy for him to just take the payment from me without even trying.

Special thanks to Arun Vijay Narayanan and Merlin for their efforts in resubmitting and supporting the insurance claim. Their actions showed that they genuinely care about customers—not just as patients or transactions, but as human beings.

Staff members like Arun Vijay and Merlin are the real assets of Aster Hospital. Their kindness, patience, and willingness to help truly touch the customer's heart.

A great team and a great example of customer service with humanity. This is what makes an organization successful—people who genuinely care and go the extra mile for their customers.

Thank you, Arun Vijay and Merlin, for your exceptional support and for making my experience with Aster Pharmacy so positive and wonderful. 🙏❤️

Truly appreciated! God Bless you .

Jaya Venugopal

I have placed an order and now it have been 2 days and i still did not received it.
They promise 90 min and max 1 day but nothing happens.
I regret placing order through Aster and should order through life pharmacy.

Prepaid for supplements. Never met the next day delivery promise, been on multiple phone calls with them with no help received. Zero accountability as well. This is not the first time. They keep blaming their delivery partners.

The only place, i buy from, that delivers your order same day or next and authentic original products. I love buying from here. Much appreciations for the entire team ❤️💐

Very bad service. I strongly advise everyone not to buy from the Aster online store. First of all, there is no same-day delivery as expected. Secondly, their delivery team is extremely unprofessional and has no proper manners. They arrive whenever they want, without considering the customer’s availability. If we are not available at that time, they simply tell us to collect the order from their warehouse. Trying to contact Aster is another frustrating experience, as there is nobody available.

If I can give 0 star I would give very bad service I order from 4 days and my order is still not arrived they said that in one day it’s will arrive now it’s been 4 days when u call there customer service they are giving stupid reason really I will never order again

Worst delivery services. If the medicines are need to be collected from the warehouse then the delivery time should be clearly specify. Furthermore as per tracking, my order is already out for delivery but as per the call centre it will be delivered only on the next day. If you cannot cater an online same day delivery then better turn down your online shop. Very disappointed!

Extremely disappointing experience with Aster.
I ordered baby products through the Aster app because it clearly showed Express Delivery. However, immediately after placing the order, I was informed that it had been changed to Standard Delivery with a two-day delivery timeline. Advertising one delivery option and then changing it after payment is misleading and unacceptable.
What made the experience even worse was the inconsistent information from customer service. One agent told me that a delivery attempt had failed, while another agent claimed that Aramex does not deliver on Sundays. This is simply incorrect, as Aramex does deliver on Sundays in the UAE.
This is the second time I've had such an experience with Aster. Every order turns into multiple follow-up calls just to receive the items. I have never faced this kind of poor service with any other delivery company in the UAE.
When customers are ordering essential baby products, reliability matters. Instead, I was met with delays, conflicting explanations, and a complete lack of accountability.
Very disappointed with Aster's service. Unless significant improvements are made to the delivery process and customer support, I would not recommend ordering through the Aster app.

We order online, and was not delivered. We tried to reach them through their customer support but seems not able to help. Waste of money and time, specially they engage in delivering medine which is essentials for their customers,and also they need to change their third party delivery.

Great service and highly recommended for my friends 🤩