Stelo Avaliações 195

In my experience Stelo works well enough - when it works. I am a subscriber, currently on Stelo sensor #26. 3 or 4 times I experienced sensor malfunctions. The first time I was sent a free replacement. After that the company would give me a case ID, but nothing else would follow. Currently, on April 13th, my Stelo started displaying blood sugar level of Below 70, constantly, for 30 hours. My glucometer was showing levels between 120 and 140. Despite of the established case ID of my complaint there is no response from the company, and the only way to contact them is through Stelo bot. I am an experienced user and the malfunction of the sensor is out of question, the company has a full access to my data.

Disappointed: Inaccurate Readings & Devices Failing Within days

I wanted this to work. I really did. But after going through three sensors, I can't recommend the Stelo by Dexcom — at least not in its current state.

ACCURACY ISSUES
I consistently cross-checked my Stelo readings against traditional blood glucose strips, and the CGM was off by 10–30 points on a regular basis. More alarming: overnight, the device repeatedly showed me hitting hypoglycemic levels as low as 38 mg/dL — which simply was not happening. False low alerts are not just inconvenient; for anyone managing their glucose seriously, they're genuinely stressful and potentially dangerous.

DEVICE LONGEVITY — FAR SHORT OF 15 DAYS
Dexcom advertises the Stelo can last up to 15 days. Here's my experience:
• Sensor 1: Failed at 6 days
• Sensor 2: Failed in under 24 hours
• Sensor 3: Failed at 2 days

I even purchased an overcover specifically to protect the sensors and extend wear. It made no difference. To Dexcom's credit, they replaced my first failed unit at no charge — but I didn't bother submitting the other two.

SUBSCRIPTION & REFUND POLICY — BUYER BEWARE
This is where I'd urge the most caution: the subscription auto-renews, and Dexcom does not allow returns for a monetary refund. Make sure you fully understand what you're committing to before purchasing, because if the device doesn't work for you, you have very little recourse.

I hope Dexcom addresses these issues. The concept is great — the execution, in my experience, has been a consistent letdown.

Ordered about 10 total over the past year. 2 never worked from the getgo. Got 1 replaced. Heard nothing on the second one.Blew 50 bucks...so went with Lingo. Pretty happy with Lingo...no "non-working" devices to date.

Overall I was not satisfied with the product's quality. There were frequently gaps in reporting and sensors that failed earlier than expected. The sale on-line is also misleading in that I ordered a 3 month supply ( later realizing it was a subscription). I was not contacted to determine if I really needed the next 3 months - then I was unable to return the product.

I have purchased the Stelo. Initially, the product worked well, and the customer service was quite good when there was a problem (they sent replacements). However, when the last replacement seemed to be unreliable, the customer service was terrible -- twice the company failed to let me know whether they were going to replace the unreliable unit.

Sensor failed but Stelo wouldn’t send replacement.

First, I understand why people might have an issue with Stelo because I have been using this for 7 months and this past month is the FIRST time it's worked the entire time for me. First of all, follow the instructions to put it on exactly. Be sure your skin is clean and oil free because that will make the adhesive lose it's stickiness. Once you have it one, immediately use a GOOD CGM cover. Make sure it's waterproof and apply it immediately. Follow those instructions exactly as well.

I know that all of the issues I was having with my Stelo MUST have been due to me not covering it with a waterproof CGM cover because now, I have not had any issues at all for the last couple months and in 7 months, I've never kept one on for the whole 15 days. They always gave out or lost BT connection. Once I started covering it, not a single issue.

Connectivity is unreliable. I bought two to try it out. The first one started dropping the connection after a week. A couple of days later, it wouldn't connect at all without manual re-pairing. It is important to note that my phone is seldom more than a couple of feet from my sensor, either in a pocket or on an adjacent table. Stelo support said they would send me a replacement. Since I had already bought a second sensor, I followed the procedure below which got all the data off the old sensor and replaced it. The new one connected intermittently, then quit. With a third sensor on the way, I may have a total of 3-4 weeks to decide if getting the data a few times a day is worth the cost.

The procedure (Android): Force stop the app, open Bluetooth settings, "forget" the Stelo (DX....) and shut down Bluetooth for about ten minutes. Then restart Bluetooth, manually add the sensor, start the app, then wait for the phone to confirm that I want to pair the device. Bingo! Another one or two retrieval cycles before it loses the connection again. The device seems to store several hours of data until it can send it to the app, so I've lost very litte data, just time.

If Abbot ever gets the Libre Rio to market, I'll be their first customer. Until then, Stelo does help me manage my diabetes without medication.

Disappointed in the STELO product and customer service response times. The website provides no clear way to reach customer service and all you get are auto replies. I pay $90 per month out of pocket and last month I had 4 full days with no connectivity or spotty at best, which defeats the entire purpose of wearing a CGM. I am cancelling my subscription as soon as I find a replacement. If they aren’t going to take care of their customers who are on the subscription, then I’ll take my business elsewhere.

Inorder 4 sensors only one out of the 4 worked and only 10 days. The second sensor could not pair. The 3 sensor fell after 2 days and the 4 sensor could not pair on day one.
Pls avoid stelo, I have used free style sensors before so I consider myself a pro using them. I never had so many issues with their sensors. Stelo doe not work is not a user issue is a machine issue.

The Stelo product is seriously lacking. I'm a diabetic and it is critical to know the actual value when my blood sugar is Low, yet the Stelo app can only tell you it is below 70. Well it makes a BIG difference and this should be fixed. Also their 24/7 Bot support is WORTHLESS. It can NEVER address my questions or issues. I used a Dexcom G7 before, but Stelo is a BIG letdown. I used to be able to get my glucose readings on my Smart watch, but Stelo only shares if you have an APPLE watch. Will this ever be enhanced?

About 1 out of every 5 sensors they send work. Some last 4 days, some 2 , very rarely the full two weeks they’re supposed to. And yes I apply it and maintain it properly per directions.. garbage product, company preying on diabetics to steal their money

I have at least a 10% failure rate, the pods are extremely difficult to apply and now at an airport where where the latest pod failed after 2 days. Can’t get a hold of any support on a weekend and need a pod sent to my destination.

I used Stelo for about a year, and was happy with it. I subscribed to buy 6 units at a time, and the last 6 units I received were totally inaccurate, reading 10-50 points high (compared to finger-stick blood glucose reading). Nothing had changed on my end from the past year....same food, same exercise, exact same medication. I filled out the on-line form to request replacement for 3 of the units, and was told they were not elegible for replacement. I sent 2 detailed e-mails to the company, but have received no replies. Subscription cancelled.

I bought Stelo 4 times and Lingo 4 times, by far Lingo is the most accurate than Stelo. A few days ago I used newly purchased Stelo and after 24 hours to I compared it with Keto-moto finger test, to my surprise it was the worst reading I have ever seen compared to my last Stelo sensor. The result of keto-mojo blood test and Stelo one hour after breakfast Stelo was 180 and Keto-moto finger test measured 130, off by 50 points. Do not buy Stelo, buy Lingo, I compared it several times before with Keto and it was only off by 10-15% as it was advertised.

Started a subscription after having used a Dexcom meter for sometime. The Stelo has been so inaccurate that I find the information useless. I am on my third sensor in my subscription. The first one got more accurate the last 3 days of its lifespan. The 2nd was at least 30 points off the majority of the time and so far the 3rd one has given me readings of below 70 for at least half of the 4 days I have been wearing it. I applied sensor to the back of the arm and have had great success with other brands. I have not had any issue with the sensor falling off but does loose signal rather frequently. Stelo is a bust and I do not recommend.

Customer service is great.... however the sensor itself is WILDLY inaccurate compared to a finger poke. We're talking 60+ points.
It doesn't alert low or high readings; and is never in proper range compared to finger poke.
I do not recommend this device if you have hypoglycemia issues or actual diabetes.

I ordered a 3 month subscription of Stelo after trying it for a month and liking it. A 3 month subscription consists of 6 sensors. Dexcom sent me three. I contacted Dexcom through their chatbot, and asked them to complete the order by sending 3 more sensors. They sent me 2 more sensors. I contacted them again through the chatbot and asked them to send the remaining missing sensor, but the live agent who connected said that would be against their policy. After finally getting a phone number (888-267-9887) I talked on the phone with an agent who told me I had received a total of 7 sensors already. I continued to push for having the order completed, but she just said she would open a ticket to investigate. I've spent over an hour on chatbots and the phone trying to resolve this. Dexcom has so far insisted it would be against their policy to complete the order. My subscription is now canceled.

Completely regretted ordering from Stelo. I bought multiple sensors expecting reliable readings, but most of them either stopped working after a few days or never paired with the app at all. When I reached out for help, all I got were canned chatbot responses and no real humans to talk to — they won’t refund, won’t replace consistently, and seem to treat customer support like an afterthought. For an expensive product that’s supposed to monitor something as important as glucose, this level of unreliability and silence from support is unacceptable. Save your money and go with a company that actually stands behind what it sells.

I purchased a 3-month supply of CGMs. The first sensor worked accurately, but the second was extremely inconsistent and consistently read much higher than my fingerstick blood glucose results.

I submitted an online complaint form and received an automated reply, but I never heard back from anyone. Later, I received a “How was our service?” email and completed it, again noting that my third CGM was also significantly inaccurate. Once again, I received only an automated response and no follow-up.

I attempted to request a refund for the remaining unused sensors, but the company does not accept returns. After waiting another month with no response, I tried the fourth CGM — and it too has been significantly off compared to fingerstick readings.

The lack of customer support and quality control is very disappointing. This company needs to improve both product reliability and customer service.