tandemdiabetes.com Avaliações 109

Shame on you. You should NOT be distributing the ultrasoft 90, it does not work, it's failure rate is dangerously high and I have had the worst readings of my life while using it. It is so demoralising and I resent your atitutde of milking diabetics so that you can fill your coffers. Make a viable product, or simply bow out and let someone else develop it.

Ohh! My gosh!, Who is running this company!, Scary!. I imagine that the same frustration as a customer, it will be as a staff who works at this company. It's very frustrating to reach a customer representative that can answer your questions in less than 3 hours in the queue. What is going on? How a company can survive like this, is out of my mind! I'm speechless!, I'm trying to be polite! I will give them the last try!, If not, I will be going back to the competition. I feel sorry for the employees!

A few things they forgot to tell you. One is after your insurance pays for the pump, you will end up renting their product for 79 dollars a month??????? If you stop using it they will NOT refund your money for thousands of dollars in supply left over. After 30 days you are stuck. As far as their support there isn't any because they have no idea how the product really works. What ever you do >>> DO NOT GIVE THEM YOUR CREDIT CARD NUMBER. If they screw up and charge you wrong the only way to get your refund is to file fraud charges. When you no longer want their product or service plan on getting threaten by their support. Bottom line is they could really care less other than where is their money.Biggest thing is they are WAY over priced on their meter and products.5000.00 for a meter and supply in this day and time is unreal, but if you like it just bend over and ask for another because they have they part down pat.

About every 3 months for the last 6 months they will tell me my insurance is not active. Thing is , it’s been active and is paid for , but it’s been without fail. I know they are telling me a lie each time. I use my health insurance for other health issues, never have had a problem. They also have went down to only two insulin site options. T-sure sites, they won’t be supplied for 2026 and for the foreseeable future. Which is frustrating. Dexcom and tandem combo helped my blood sugar, but I don’t know who tandem sold out too? But , your quality went down. Your customer service tonight , it left me in tears. She kept angrily sighing to the point I cried uncontrollably. I never wanted type 1 diabetes. And your service left me wishing the worse for me. I should have stayed with Medtronic, they actually cared.

I called this company looking for information about their products. The person I talk to was completely un knowledgeable. Been waiting almost 2 weeks for a return call. Nothing yet. Typical Company just cares about selling products and that’s it .Just making 💰 money 💰 and profit could careless about the well-being of their patients typical Company hirers people that are not remotely qualified for the job first off second off they do not even care about you. One bit never get back to you. That tells you everything about this company. Only thing this company cares about is profit and money and that’s it. That’s why they have the score that they have on reviews on Trust pilot

Being a pump wearing Type 1 diabetic since 1988 (almost 40 years!) I just changed ro Tandem Tslim pump 1 yr. ago after 37 yrs on Minimed/Medtronic. I have LOVED the Control IQ feature/functionality and it has caused moderately better A1C values. This is why I even give it 2 stars. However, two terrible things with Tandem (1) the pump loses contact with my CGM sensor (Dexcom G7) continously even when it is worn within 18 inches of pump-to-sensor. Totally unacceptable. And then (2) Tandem's customer and clinical service is woefully inadequate as compared to Medtronic. Medtronic has the BEST most exemplary clinical support I've ever experienced in my 38yrs of wearing an insulin pump. Tandem is painfully average at best and well below average at worst. Tandem's support is staffed by people who read scripts to you regarding the company's position on things with no clear empathy or understanding of the real issues you're experiencing. Not ideal for managing Type 1 diabetes and, after 1 year on Tandem, I so regret the switch from Medtronic.

I am really surprised by all the negative reviews for Tandem. I’ve always had great customer service and the pump has literally saved my life. I just had a great experience with technical support. I thought I was going to have to ship my pump back after a malfunction, but they were able to fix it over the phone (because I just happened to have the latest software update). Being a diabetic is always stressful, but Tandem has made my life so much better. It’s a company I trust.

The pump and app are terrible! I need to run my blood sugar higher than is usual. I aim for 7 to 8 mmol/L. The pump has a fixed target of 6.1 so it is constantly trying to lower my blood sugar and I am constantly fighting it for higher blood sugar. The insulin duration is set to 5 hours. My insulin is gone in about 3.5 hours. This means that when it calculates my bolus it assumes I have some insulin on board which I don't. Thus all my insulin boluses that are calculated by the pump are incorrect. The app will not allow you to cancel the incessant.beeps and Buzz's from the pump (which you can't turn off) so you have to dig the pump out to cancel. The app doesn't allow split or extended boluses. It is not fit for purpose. Oh, I nearly forgot, it frequently looses connection to the pump and you have to go into settings on your phone, force stop the app then start again to reconnect. Plus, the app kills the phone battery. My phone reports that over 50% of it's battery power is used by the app.
Tandem need to go away and redesign the product so that it's fit to sell. I am due a new pump in the next year or so and it won't be a Tandem.

I have been diabetic for 32 yrs, and on a pump for 20 years. My bad review is strictly based on the fact that my tandem pump malfunctioned on Tuesday night, and I can’t charge it, so it’s completely dead. I immediately called the company but I apparently missed the window of having the pump shipped out that night, by 20 minutes. The cutoff is 7pm pacific time. You would think they would make an exception for this type of situation. Anyway, they told me it would be shipped out Wednesday, and shipped overnight. I called them Wednesday when I didn’t receive a tracking number, that they stated I would be receiving. On my second call, later that day, they told me that the order wouldn’t go out until Wednesday at 7pm, when all their shipments go out. It is now Thursday, and I still don’t have a tracking number! They have no sense of urgency! I have needles at home from 20 years ago, before I was on a pump, but if I didn’t, I would have needed to go to the hospital. Also it is much more difficult to control your blood sugar when you only have short acting insulin. I’ve been having to give myself about 10 shots a day.
I didn’t have an issue with the pump itself, although it does take awhile to fill, my Medtronic pump was better in that aspect, but I left Medtronic because I didn’t like their early versions of the CGM. I love Dexcom. But I have to say that Medtronic was great when I had an issue with one of their pumps, I had a new pump early the next morning.
Once again, I am so disappointed in Tandem regarding this, and for me this is a deal breaker. I will be looking for a new company when this pump is off warranty.

Tandem Infusion sets are the WORST!! I NEVER get 2 days worth of usage. I get OCCLUSIONS EVERY 4 seconds!!! I've had 2 OCCLUSIONS within 8 hours and using 2 different infusion sets. What a waste of my money AND the amount of insulin I waste priming & dealing with high blood sugars that NEVER should have happened. My blood sugars used to be good. TANDEM IS A NIGHTMARE! I'm waiting for the 7 day infusion sets & hoping it will give me more hope with T products!!.
I'm ready to go back on shots with the way Tandem infusions have not worked & I've been on an insulin pump since 1992. This is unacceptable!!!
This rating asked for the date experience. I've called TANDEM 27 plus times since August. So it is an almost everyday nightmare/experience. I don't call customer service evrry time because you are on the phone for over an hour. Waste of MY time and my money!!

Please be very carful with the T-Slims. And the Tandem app. POOR connection issues, alerts will not sound, constance glitches, and customer service is an absolute joke. Not sure which one cause this the app or the pump, but my pump decided to give me 20 units of insulin. So me and my kitchen became real good friend real quick. Called Tandem and the told me that I did it on purpose and they would not help me.

Seeing as Ive been unable to even order a pump bc their customer service has been horrible, I will not be going with a Tandem pump. I think my experience so far tells me all I need to know. I can’t even speak with a rep who know what they are doing and no one calls you back. I told them my pharmacy insurance (not my medical) will cover everything and they insisted it was going to be over $1,500 and wanted to take my payment right away. I spoke with my insurance right after and was told I shouldn’t be paying anything. It’s 100% covered. What a scam.

I've called technical support 4 times in 3 months. Spent over an hour on the phone each time. My problem is not solved and my pump does not function properly. I was told that support was unrivalled and that they would look after me as a client. The pump cost $6000. I feel abandoned by Tandem. "Tandem DOES NOT Care"

Have had this pump
For four long years. Had to buy separate case with rotating clip otherwise it is upside down when you try to use it. Touch screen is awful constantly goes blank. Total fiasco trying to change a set with the million and one loops
To jump through and barely holds a connection to G6 sensor for more than 5 mins. Tonight the pump failed. Bluetooth went down, and then stopped working. Called Tandem and they simply had an automated voice directing me to email before cutting off. There is no longer a 24/7 service so Lucky I have back up pens. When I was with Medtronic they had no issue sending replacement pump within 12 hours but it will be two working days before I even get a response.

A total nightmare to get my prescription. Before Tandem to get it was a smooth process. Half month passed and nothing has been done.

Type 1 diabetic 51 years, insulin pump user for 25 years. My 2nd Tandem Tslim pump malfunctioned for months. During sleep mode, the Control IQ brain was changing my sensor type from G7 to G6 and back to G7, disconnecting and reconnecting to my CGM and would allow my BG to crash to 42 numerous times for over a year. All while I was sleeping and not touching my insulin pump NO matter how I adjusted my basal rate, this pattern repeated over the calendar year of 2024-25 I keep a note on my bedside table that says"If found dead, sue Tandem TSlim." Date listed is only one of the dates

In exercise mode, with a blood sugar of 132 trending down, the Control IQ gave me a bolus to adjust blood sugar to 110, consequently I ended up at 52.

These problems all began before I had the pump for a year

I’ve never written a review on anything before but tandem deserves one. Needed an upgrade to switch to Dexcom G7 and my warranty had just ended 2 weeks prior. So my doctor switched me to g7 and my pump wouldn’t support it without the update but tandem will not update the pump claiming it’s against protocols. All they care about is making more money and selling new pumps. God forbid helping the patient with simple things like an update that takes 5 minutes and cost them nothing and even if it did I would pay whatever to keep myself healthy and controlled. They can forget any future business if that’s how they view patients. All about money and that’s it. Diabetic for 31 years and this is by far worst company I’ve dealt with yet and that’s saying a lot.

I would score lower if I could. I've had the X2 system for a few years with the autosoft xc infusion sets. They're horrible, I average 1.5 days of usage and sugar levels rise. I never had these issues with Medtronic's sets, 3-4 days with theirs.

The Tslim is absolutely awful! I hate everything about it. I had a Medtronic reval for 25 years with no issues. The Tslim is cheap over-programed, crap with thousands of issues. Filling it is a prolong unnecessary process, tubing is curly catches on everything, insertion device cheap poorly made plastic crap that can come apart, requires multiple stupid unnecessary steps and is slow. The pump buttons are small, the fill port is pinpoint and poorly made. I have replaced the charge port at least 6 times the tiny rubber stopper falls off and breaks. No battery requires daily charging. The pump looses 30 to 50 units of insulin with every 3 day (cant change it keeps alarms), a total expensive waste. The alarms are maddening, constant, redundant, Unnecessary, obnoxious!! My A1c is higher with this pump. The AI is horrible! You cannot individualized settings. So 110 is universal BS. so if 112 auto corrects and hypoglycemia. The 5 hour window for insulin on board horrible, should be 3hrs. I wouldn't recommend this pump to anyone. I am T1D 50 yrs, and a RN familiar with pumps and the processes of diabetic management. The Tandem App is a joke. The pump is 6 inches from phone and disconnects multiple times a day. It requires reconnecting the Bluetooth 10 times a day. Customer service is slow from overseas, and they read you repetative cue scipted sheets with every call. After you hold 60 min to connect. The artificial intelligence prevents optimum management in my opinion. Overall the pump needs comprehensive reevaluation and redesign. I am counting the days until my insurance allows me to change pumps. I will discuss going back to injections. The Tandem sites leave scars and irritation so thats also not site tandem benefit for me.

After using the Mobi for one year I'm looking to switch. The infusion set I use is on back order and no one from Tandem cannot estimate how long it will last. The only thing they can do is send me a different infusion set with a tube 18 inches longer than I need or use. They need a new CEO!! Now.